netiq appmanager & netiq operations center. ncu ltd

NetIQ AppManager& NetIQ Operations Center

Volodymyr Bondarchuk

Senior System Engineer:

ITOM | BSM | APM | ITPA

[email protected]

The Service Model:

Refreshing your memory

Lifecycle of a Service

SecurityProvisioningAccess

MigrationPortability

PlanningCreationTestingDeployment

MonitoringDetectionResolution

Back upRecoveryChanges

Retirement

IT consulting company 3

NetIQ Solutions for the Data Center

SecurityProvisioningAccess

NetIQ Solutions for the Data Center:Where do our solutions mainly play in the service lifecycle?

PlanningCreationTestingDeployment

MonitoringDetectionResolution

Back upRecovery

MigrationPortability

Changes

Retirement

IT Operations

Management

Disaster

Recovery

Workload

Migration

Unified Communications/VoIP

Management


NetIQ AppManager:

It’s all about solutions

IT Operations Management Solution

• Operations Center

Understand how IT events impact your business

Troubleshoot and resolve IT problems faster

Free IT staff from routine, mundane tasks

Consolidate IT tools into a master view

Tackle IT problems before they impact service

Build and maintain public, hybrid or private clouds

• Aegis• AppManager• Operations Center

• Aegis• AppManager

• Operations Center • AppManager • Cloud Manager

It is your job to deliver IT services that always perform. Don’t be blind-sided by service outages, poor application performance, user complaints, or system failures. You need to:


IT Operations Management Solution:Troubleshoot and resolve IT problems faster

NetIQ AppManager

You need comprehensive, robust application performance and systems monitoring to deliver critical IT services that drive your business.NetIQ helps you to quickly monitor a wide range of technologies including: off–the–shelf applications databases operating systems virtualization technologies infrastructure

Deliver reliable IT services through monitoring

Like many IT operations teams, you need to know what’s happening in your IT environment. You need a monitoring platform that can deliver all the metrics you need to troubleshoot and resolve IT problems faster. We help you:


IT Operations Management Solution:Free IT staff from routine, mundane tasks

NetIQ AppManager

As your environment changes, monitoring is often an afterthought. Manual updates are implemented slowly, leaving you exposed to problems that go undetected. NetIQ provides automatic discovery and monitoring deployment. This helps you: Reduce risk Close monitoring gaps Save time by removing manual updating Stay current with changes to your IT environment

Reduce monitoring gaps

Business demands can change quickly. But the work of maintaining legacy applications and systems limits your ability to adapt to change. You need to reduce your IT workload so you can work on new initiatives. We help you:


IT Operations Management Solution:Tackle IT problems before they impact service

NetIQ AppManager

Collecting data manually is time–consuming, tedious and error-prone. NetIQ automates the collection of metrics from almost any technology and stores those metrics for years. This gives you reliable, consistent baseline data for accurate forecasting and analysis.

Provide data collection and warehousing

Are your IT goals being derailed by frequent performance issues? You need to proactively report on recurring incidents and analyze IT trends to put yourself ahead of problems, instead of behind them. We help you:

You have lots of data, but what does it all mean? It takes far too long to manually turn all that information into something understandable. NetIQ provides automated ways to analyze and transform your data into meaningful reports, regularly delivering them to stakeholders

Automate data processing, report generation and report distribution


Unified Communications/VoIP Management Solution

• Vivinet Assessor

Deploy or expand VoIP

Improve VoIP quality of service

Maintain VoIP capacity

Manage mixed UC

• AppManager• Vivinet Diagnostics

• AppManager• Vivinet Assessor

• AppManager• Operations Center

Migrating from TDM to VoIP doesn't always meet your quality of service standards. Don't let poor call quality disrupt your business. Unified communications management requires constant vigilance. You need to:


UC/VoIP Management Solution:Improve VoIP quality of service

NetIQ AppManager

It is fairly common to have a multi-vendor unified communications (UC) environment. They can be very complex and hard to troubleshoot. NetIQ helps you monitor the applications and systems of all of the critical VoIP components in your network.

Monitor the health and availability of UC infrastructure components

Are you satisfied with the quality of your voice over IP (VoIP) solution? Is it affecting revenue and causing user complaints? You need a way to reduce troubleshooting time and resolve problems quickly. We help you:

You need to be the first to know when the quality of calls slips below your standards. NetIQ can help with call sampling to determine if your VoIP voice quality isn't high enough. We also provide call-quality monitoring as every call is made.

Monitor the voice quality of every phone call


UC/VoIP Management Solution:Maintain VoIP capacity

NetIQ AppManager

Collecting data manually is time–consuming, tedious and error-prone. NetIQ automates the collection of VoIP metrics from almost any technology and stores those metrics for years. This gives you reliable, consistent baseline data for accurate forecasting and analysis.

Collect and store voice-traffic data consistently

As you add more staff and phones, voice traffic naturally increases. This can cause quality to decline for VoIP and other applications. You need to analyze trends to maintain VoIP capacity and prevent problems. We help you:

You want to do call-data analysis and unified communications (UC) performance analysis, but manually turning all that information into something understandable takes far too long. NetIQ provides automated ways to analyze your UC and call data and create meaningful reports.

Automate data processing and reporting


UC/VoIP Management Solution:Manage mixed UC (unified communications)

NetIQ AppManager

When you have more than one vendor in your UC environment, you quickly learn how complex that is to monitor and troubleshoot. NetIQ can help. We provide application and systems monitoring of your critical UC components.

Monitor multi-vendor UC environments

Delivering unified communications (UC) usually requires multiple vendors. Managing it all can be complex and costly. You can simplify administration and reduce costs by managing UC delivery as a service. We help you:

You rely on more than just the UC components to deliver your communication services. You also use many infrastructure components which are outside the reach of most UC monitoring tools. Get a complete picture by monitoring across both your UC and IT infrastructure.

Integrate UC application, server and network monitoring


NetIQ AppManager:

Who’s interested?

Challenges What's Needed

1. Diversity, complexity and emerging technologies increase the time to deploy and operate systems management tools.

Intelligent Systems Monitoring


1. Incomplete understanding of the end user experience can result in wasted effort or poor prioritization during event response.

End-User Perspective Visibility

2. Diversity, complexity and emerging technologies make deploying and maintaining accurate monitoring difficult.

Simplified Systems and Application Monitoring

Primary Goal:

Ensure the performance and availability of IT systems and applications in alignment with business requirements for end-user service experience

IT Infrastructure & Operations Executives


IT Operations Monitoring Teams

Primary Goal:

Provide the right level of monitoring of systems and applications to help administrators maintain performance and availability


1. Diversity, complexity and emerging technologies, combined with fewer skilled resources, make deploying and maintaining accurate monitoring difficult.




Application/System Administrators


2. Incomplete view of business services and end user experience prolongs root cause analysis and resolution.

End-to-End Service Visibility


Unified Systems and Application Monitoring


1. Diversity, complexity and emerging technologies make deploying and maintaining accurate monitoring difficult.


2. Incomplete understanding of the end user experience can result in wasted effort or poor prioritization during event response.


3. Collecting and consolidating accurate data, generating reports and distributing them requires significant manual effort.

Enterprise Reporting and Analytics

Primary Goal:

Manage the long-term and day-to-day performance and availability of IT systems and applications


Systems & Application Management NeedsWhat We Hear from Our Customers

“The applications are what matter most.” – IT Executives

• Applications are difficult to monitor appropriately, especially custom applications

• The end-user perspective is just as important as the internal

“Make it easy but flexible.” –AppManager administrators & mgmt

• We want built-in knowledge about the apps we are monitoring to simplify deployment, but…

• We want the flexibility to be able to adjust monitoring easily when needed.

“The environment changes daily. We need a systems management tool that keeps pace automatically.” – IT Subject Matter Experts (SMEs)

• Existing servers and devices are constantly being repurposed, and…

• We must ensure that new technologies such as VMware and IP Telephony are adequately monitored in accordance with corporate policy.


Introducing

NetIQ AppManager

NetIQ AppManagerSystems and Application Management Checklist

Value Propositions

Ensures mission-critical services are available and performing within expectations

Catches problems before it impacts end users

Can isolate problems to the failing component(s)

Dynamically report on service levels, trends & predictions

Competitive Advantages

Strong cross-platform support (Windows, UNIX, Linux)

The right balance of embedded knowledge and the ability to customize

Choice of agent-based and agentless monitoring

Monitoring from high-level end-user down to hardware components and all points in between


NetIQ AppManagerKey Features

• Infrastructure monitoring/management

• Systems monitoring/management

• Application monitoring/management

• UC/VoIP monitoring/management

• Physical/Virtual machines and applications

• Agent-based and agentless

• Historical and trend analysis

• Automated report generation and distribution

• Adaptive thresholding (performance profiling)

• Out-of-band alerting


NetIQ AppManager:

A Quiz

What is AppManager?

• AppManger is a flexible systems and application monitoring and management tool perfect for today’s complex IT environment.

• AppManager helps with:• Monitoring all the hardware, infrastructure, systems and

applications used to deliver IT services to the business.

• Troubleshooting and resolving IT problems faster

• Reducing monitoring gaps

• Tackling IT problems before they impact service


Selling AppManager

• Who?• IT Managers/Directors

• Windows, Linux, UNIX Environments• Active Directory, Exchange, SQL, UC/VoIP, Customized

Applications

• CxOs• Customer Experience of your Enterprise Services

• What pains?• User complaints about services• Need faster troubleshooting and resolution times• Complex environments difficult to monitor

• Multiple OSs, Virtualization, Highly Dynamic, UC/VoIP


NetIQ Operations Center:

Getting the “big picture”

What’s the problem today?

Information Overload

• Most IT environments have multiple monitoring tools

NetIQ

AppManager

OS-included

Tools

Device-provided

Tools

Application

Tools

Security

Events

Log

Management

Each tool generates information/alerts.

Do these alerts relate to each other? If so, then how?

Information Overload

• Multiple data/information sources• Different teams works from different data

CRM ERP SAP Logs Oracle

Inconsistent analysis, reporting, and conclusions

ANALYSIS PARALYSIS

BLAME GAME

Understanding Deficit

• Despite all the alerts and information available,often IT doesn’t know:

• What’s the end-user experiencing?

• How’s are IT events affecting my over-all service delivery?

• What’s the impact to the business’s bottom line?

• Are IT events related to other situations such as Denial of Service attack?

• Root-cause of IT events


It’s all about solutions


• Operations Center

Understand how IT events impact your business

Troubleshoot and resolve IT problems faster

Free IT staff from routine, mundane tasks

Consolidate IT tools into a master view

Tackle IT problems before they impact service

Build and maintain public, hybrid

or private clouds

• Aegis• AppManager• Operations Center

• Aegis• AppManager

• Operations Center • AppManager • Cloud Manager

It is your job to deliver IT services that always perform. Don’t be blind-sided by service outages, poor application performance, user complaints, or system failures. You need to:

IT Operations Management Solution:Understand how IT events impact business

NetIQ Operations Center

Visualize IT services delivered to the business

Your business relies on IT services. But if you don’t understand which IT events will impact your business, you can waste time on less critical issues while the important ones linger. You need to manage IT services before problems can affect revenue. We help you:

Integrate and transform technical and business data

Show IT service performance to various stake holders

IT Operations Management Solution:Troubleshoot and resolve IT problems faster


You have many different IT management tools and they are not going away. But you may not know which tool to listen to when IT problems arise. NetIQ can help you correlate events from the tools you already use. This integrated approach to IT services monitoring helps you isolate problems much faster.

Integrate multiple monitoring tools for meaningful events

Like many IT operations teams, you need to know what’s happening in your IT environment. You need a monitoring platform that can deliver all the metrics you need to troubleshoot and resolve IT problems faster. We help you:

IT Operations Management Solution:Consolidate IT tools into a master view


Turn management data from multiple sources into meaningful knowledge

Monitoring is great, but you’re suffering from red alert overload. Which problems need immediate response, and which can wait? You need an integrated view of all your IT tools so your team can work efficiently. We help you:

Troubleshoot faster with high-level dashboards that drill-down

Discover when service level agreements (SLAs) are at risk


• Vivinet Assessor

Deploy or expand VoIP

Improve VoIP quality of service

Maintain VoIP capacity

Manage mixed UC

• AppManager• Vivinet Diagnostics

• AppManager• Vivinet Assessor

• AppManager• Operations Center

Migrating from TDM to VoIP doesn't always meet your quality of service standards. Don't let poor call quality disrupt your business. Unified communications management requires constant vigilance. You need to:

UC/VoIP Management Solution:Manage mixed UC


You need a holistic view if you want to know how your UC service is truly doing. Traditional manager-of-manager programs only integrate IT tools, which can leave big gaps in your understanding.

Provide UC service visibility

Are you satisfied with the quality of your voice over IP (VoIP) solution? Is it affecting revenue and causing user complaints? You need a way to reduce troubleshooting time and resolve problems quickly. We help you:

When your business managers don't have objective metrics to judge by, they can be very critical of IT service performance. We provide dashboards tailored to different stakeholders, to help them clearly understand the UC service levels you have achieved.

Show off your UC service performance to key stakeholders


Who’s interested?



Intelligent Systems Monitoring


1. Can’t understand how IT events affect their business or their customers.


Business Impact Dashboards for Executives

2. IT projects and service delivery can’t be quantified into “ business value”

Business Value Dashboards

Primary Goal:

Ensure the performance of the business, understanding their customer’s experience of their business, and aligning IT to business goals.

IT and BusinessExecutives


IT Operations Management Teams

Primary Goal:

Provide IT Services and meet SLAs


1. Monitoring doesn’t seem to be enough to ensure service delivery and meet service level agreements.

IT Service Monitoring

SLA Monitoring



IT Operations Directors


2. Incomplete view of business services and end user experience prolongs root cause analysis and resolution.

End-to-End Service Visibility


Unified Systems and Application Monitoring


1. Information overload from so many monitoring tools in my complex environment.

Integration/Visualization

2. Incomplete understanding of the end user experience or business impact results in wasted effort or poor prioritization during event response.


Business Impact Dashboard

3. Reporting IT achievement and SLA achievements to the business

Business Value Dashboards

SLA Monitoring/Reporting

Primary Goal:

Manage the long-term and day-to-day performance and availability of IT systems, applications, and services.


Introducing


NetIQ Operations CenterManagement Checklist

Value Propositions

Brings information from multiple IT and business tools together into one pane-of-glass

Allows visualization views customized to each enterprise and users within that enterprise

Provides with root cause analysis and service level management

Competitive Advantages

Out-of-the-box adapters to over 50 3rd-party products

Adapter toolkit to connect to and build interfaces to home-grown and custom applications

Part of the bigger “integration/visualization” solution


Powerful CombinationAppManager and Operations Center – VoIP Examples


NetIQ Operations CenterKey Features

• Integrates IT and business data

• Visualizes IT management data into easy to understand models

• IT service delivery and management

• UC/VoIP service delivery and management

• “Out of the box” integration to common applications, systems & tools

• Real-time alerting/reporting of your enterprise

• Customizable to customer’s needs



A Quiz

What is Operations Center?

• Operations Center allows you to integrate and visualize IT and business management data into information models that help you understand the state of your enterprise.

• Operations Center helps with:• Knowing how IT events impact your business.

• Troubleshooting and resolving IT problems faster

• Integrating multiple monitoring tools into dashboards.

• Reporting IT service levels and achievements to various stakeholders

Selling AppManager

• Who?• IT Managers/Directors

• Complex environments, multiple monitoring tools, service delivery

• CxOs• Customer Experience, IT Service Delivery, SLAs

• State of their business

• What pains?• Failing to meet SLAs

• Can’t easily make sense of all this information

• Can’t unite IT events to business metrics

NetIQ Solutions for the Data Center:

The Licensing Model

3

2

1

Simple licensing modelEasy as 1-2-3

IT Operations Management Base License (per enterprise)

REQUIRED

Add-on License(per enterprise)

Volume discounting / buying program

Add-on Licenses(per server)

Add-on Licenses(per device)

Step 1: Sell your customer a Base License

Step 2: Sell your customer Add-on Licenses for functionalities

Step 3: Apply any discounts

What’s for sale. . . Add-ons by solution

IT Operations Management Base License (per enterprise)

AppManager Infrastructure

Monitoring Add-on License

(per server)

Aegis Process Automation

for Systems Management

Add-on License (per server)

App Manager Application

Monitoring Add-on License

(per server)

AppManager Reporting and

Analytics Add-on License

(per server)

Unified Communications &

Network Device Monitoring

Add-on License (per device)

Operations Center for

Systems Management


Unified Communications

Network Assessment Add-

on License (per enterprise)

Operations Center for

Devices Add-on License

(per device)

Aegis Process Automation

for Devices Add-on License

(per device)

PlateSpin Migrate


PlateSpin Protect


PlateSpin Recon




Workload Migration SolutionDisaster Recovery Solution

NetIQ AppManager:

Functionality vs. modules

21

Connectors(incl. with Base License)

IBM Netcool

HP OpenView

Tivoli Enterprise

CA Unicenter

AppManagerWhat to buy to get the features you want

NetIQ IT Operations ManagementBase License (per enterprise)

Unified Communications & Network Device MonitoringAdd-on (per device)

Cisco IP Telephony

HeritageNortel Avaya Blue

Cisco IP Contact Center

Call Data Analysis

Cisco Voice Mail

VOIP Quality

SNMP/SNMP Traps

Alcatel

Extreme Networks

Nortel

Cisco

Avaya Red CallManager

Microsoft Lync

SIP Server

AppManagerInfrastructure Monitoring Add-on (per server)

AIX

Linux

Solaris

HP-UX

Windows

IBM Director

HP Systems Insight Manager

Dell Open-Manage

Agentless

Siemens ServerView

AppManagerApplications Monitoring Add-on (per server)

Response Time forExchange

Microsoft Cluster Server

Microsoft IIS

Citrix XenApp

RIMBlackBerry

Response Time for Active Dir.

Symantec BackupExec

Oracle RDBMS

IBM WebSphere

Windows Terminal Services

LotusDomino/Notes

IBMWebSphere MQ Series

Apache

BEA Weblogic

VMware vSphere

Microsoft SQL Server

CA ARCServe

Veritas NetBackup

Microsoft SharePoint Server

MicrosoftExchange

MicrosoftActive Directory

Response Time: Oracle RDBMS

Response Time for SQL Server

Response Time for Networks

Response Time for Windows

VMware vCenter

ESX/ESXi

VMware ESX Server

Response Time for Web

Module Builder

AppManagerReporting and Analytics Add-on (per server)

Advanced Analytics

Analysis Center

Operations Center for Systems Management (per server)

Operations Center

Aegis Process Automationfor Systems Management(per server)

Aegis

Then purchase individual Add-ons

VivinetDiagnostics

Network Devices

Unified Communications Network Assessment (per enterprise)

Vivinet Assessor


Infrastructure MonitoringAdd-on (per server)

AIX

Linux

Solaris

HP-UX

Windows

IBM Director

HP Systems Insight Manager

Dell Open-Manage

Connectors(incl. with Base License)

IBM Netcool

HP OpenView

Tivoli Enterprise

CA Unicenter

Unified Communications & Network Device MonitoringAdd-on (per device)

Cisco IP Telephony

HeritageNortel Avaya Blue

Cisco IP Contact Center

Call Data Analysis

Cisco Voice Mail

VOIP Quality

SNMP/SNMP Traps

Alcatel

Extreme Networks

Nortel

Cisco

Avaya Red CallManager

Microsoft Lync

SIP Server

Agentless

Siemens ServerView

Applications MonitoringAdd-on (per server)

Response Time forExchange

Microsoft Cluster Server

Microsoft IIS

Citrix XenApp

RIMBlackBerry

Response Time for Active Dir.

Symantec BackupExec

Oracle RDBMS

IBM WebSphere

Windows Terminal Services

LotusDomino/Notes

IBMWebSphere MQ Series

Apache

BEA Weblogic

VMware vSphere

Microsoft SQL Server

CA ARCServe

Veritas NetBackup

Microsoft SharePoint Server

MicrosoftExchange

MicrosoftActive Directory

Response Time: Oracle RDBMS

Response Time for SQL Server

Response Time for Networks

Response Time for Windows

VMware vCenter

ESX/ESXi

VMware ESX Server

Response Time for Web

Module Builder

AppManager modulesNow built-in to Add-ons

Network Devices


Volodymyr Bondarchuk

NCUITOM | BSM | APM | ITPA

Ph.: +38 (0) 44 428 37 17

Cell.:+38 (0) 67 500 26 60

E-mail: [email protected]

netiq appmanager & netiq operations center. ncu ltd

Software