Curriculum Vitae

NEHA BHARDWAJ House No.-534/2A,C/o Mr. A.K Sharma

Nand Alay, Kaushik Colony,Village – Ghatal, MahniyawasTahseel Rewari, Distt. Rewari

Haryana-122106Mobile: 9911725244

E-mail: nehamakhija17@gmail.com

Objective

I am a seasoned professional with over 10.5 years of experience in Operations

(CRM, Admin, Operations, Corporate Communication, T&D, Vendor Management,

Facility Management & Supply Chain Management) profile. I have associated with

Jagrit Infrastructure as a General Manager (Operations) – being as an Operations

head (A keen planner & an implementer with track record of develop operational

policies / norms, systems & controls, motivational schemes. Dedicated and self-

motivated leader with the proficiency in handling the administrative & Operational

activities as such billing (MIS & P&L), CRM, stock maintaining, Room Inventory

(Supply Chain Management),Facility Management, Imprest Handling, training &

development entailing appraisal, Recruitments, Team Building, Vendor

Management, Event Management & Branding.

Professional Qualification

Working with Jagrit Infrastructure Pvt. Ltd. (Real Estate), BB Mall from April 10th, 2014 to till date in Bhiwadi (Rajasthan).

Role & Responsibilities

Operations -

Head the Mall Operations of BB Mall as a General Manager – Responsible for Corporate Communication, Admin, Operations, CRM, Petty Cash, Vendor Management & Inventory (Supply Chain Management) & Facility Management, Branding & Marketing of the Mall.

Responsible for all kind of corporate communications related to our MD.

Responsible for all Clients queries handled by the executive’s team in the Mall.

Responsible for Mall tenant queries related to their Daily needs. Responsible for Monthly MIS of the Mall in terms of Invoices of the

clients (Rent, Maintenance & Others), heads the CRM profile. Make the P& L report of the Mall on Monthly Basis and send to

Accounts for Audit. Take care of Petty Cash for the company daily needs.

Responsible for the Vendor Management, verification of vendor bills & their timely payment & also authorize to hire right vendor as per the requirement.

Responsible for the Inventory of the Building, take care of Supply of goods & Room Inventory of the Building. Take care of Supply Chain Management.

Authorize to do hiring as per the requirement, decide and approve the payroll level wise...

Maintain the Operations Report, Renewal Report, Occupancy Report & Client Agreement details report on monthly basis and & send it to the Director.

Responsible for the building maintenance & all facility related work. Responsible for maintaining a very high standard of housekeeping &

hygiene, maintenance of all office equipment include records of AMCs.

Responsible for PR & PO authorization of all the services i.e. Stationery, Pantry, Automation, Interiors & IT.

Responsible for keeping track of rent & Builder buyer agreements, payments of rents against the Invoices and renewal of respective rent Agreements.

Marketing & Legal-

Head the Marketing and Branding of the Mall, responsible to market retail areas to retail brands & also responsible for Lease & Outright purchase market of the Building.

Responsible to make Builder Buyer & Lease agreements of the clients; also take care of their Legal matters related to the Mall Operations. Responsible for the renewal of the Agreements & their Full & Final at the time of vacation.

Responsible to check Weekly & Monthly Marketing Report of the team & send the same to our respective Director.

Give Marketing updates to all the team members as per the new marketing agenda to increase the marketing portfolio.

Take care of the Branding in terms of advertisement of the mall with the media prospective.

Worked with Universal Group (Real Estate) from Nov. 15th 2007 to till March 31st 2014 in Gurgaon (Haryana).

Role & Responsibilities

Operations -

Head the Universal Business Centre as a HOD – Responsible for the Business Centre Operations (Admin, Operations, CRM, Vendor Management, Petty Cash and Facility & Marketing of the Business Centre).

Responsible for all corporate communication related to the Business Centre.

Responsible for IT Operations of the Business Centre with the help of Network Engineer in terms of Lease Lines, EPABX & Wi-Fi connectivity as per the Clients requirement.

Responsible for all Clients queries handled by the executive’s team in the Business Centre.

Responsible for Daily, Weekly & Monthly MIS of the Business Centre in terms of Invoices of the clients (Rent, SMC, Parking & Others) &their usage of services (Pantry, Stationery, Handyman, Automation, IT, Meeting Rooms, Secretarial Assistance & Call Charges (EPABX) etc.) .

Make the P& L report of the Business Centre on Monthly Basis and send to Accounts for Audit. Decide the Payroll for the Business Centre Account Managers as per the requirement. Handle Petty cash of the Business Centre.

Maintain the Operations Report, Renewal Report, Occupancy Report & Client Agreement details report on monthly basis and & send it to the Directors.

Admin & Facility – Head the Room Inventory in terms of the materials placed in all

Suites. Take care of the Supply of all kind of goods related to the Business Centre. Responsible for the Inventory & the Supply

Chain management. Take Care of Vendor Management (verifications, budgeting,

negotiations, service level agreements drafting and finalization) of the Business Centre in terms of IT, Automation, Courier, Pantry, EPABX and other Business Centre Vendor work related to interiors.

Responsible for maintaining a very high standard of housekeeping & hygiene, maintenance of all office equipment include records of AMCs.

Responsible for PR & PO authorization of all the services i.e. Stationery, Pantry, Automation, Interiors & IT.

Responsible for hotel & travel bookings & event management. Responsible for keeping track of rent agreements, payments of rents

against the Invoices and renewal of respective rent Agreements.

Recruitments for Facility Management - Do Recruitments for Admin, CRM & Operations role as per the

Job Profile have given by the Management. Take care of Housekeeping & Security (VIVA) Operations of the

Business Centre, take care of their payroll structure & also do the recruitments, if required.

Marketing & Legal-

Head the Marketing and Branding of the Business Centre, market ready to move office space of the Universal Business Centre & also responsible for Lease & Outright purchase market of the Building.

Make the Agreement of the Business Centre for the New Clients; also take care of their Legal matters related to the Business Centre. Responsible for Edit & renewal of the Business Centre Agreements & there Full & Final at the time of vacation.

Responsible for Weekly & Monthly Marketing Report & send the same to our respective Directors.

Give Marketing updates to all our employees, so they can ready the suits with all the Room Inventory documents & welcome kit for signing and receiving.

Take care of the Branding of the Business Centre Marketing with multi corporate i.e. Ad global, Sage, Face book, Twitter, Linked inn etc.

Take care of Event management as per the Clients portfolio, create event concepts & make the Budget as per their requirement.

Trainer

Make the Training Manuals related to the Business Centre Operations i.e. Personality Development, IT & Automation, EPABX, Operations Management & Business Centre Marketing, Vendor Management, Room & stock Inventory& time to time give training to the new joiners and existing as per the new updates.

Miscellaneous

Work as a Free Lancer in regards of Vendor Management, Event Management & so as do Recruitments as per the Job Profile given by the Clients.

Worked With Quatrro from May. 15th 2007 till Nov. 14th 2007 in Gurgaon (Haryana). (Got Transferred (Internal Transfer) from Wipro to Quatrro , as they required one of the Mentors for all the trainees)

Role & Responsibilities

Worked as a Senior Tech Support in Hughes net internet service provider.

Worked as a Mentor for all the trainees. Got transferred from Wipro to Quatrro as a Team Subordinate. Used to provide training in terms of New Updates of the process. Used to maintain the MIS.

Worked with WIPRO BPO Solution Ltd . from Sep. 5th 2005 till Apr.

28th 2007 in Delhi.

Role & Responsibilities

Joined as a Pilot Batch in Netscape SUBP Was the Floor Support in Netscape SUBP and Presenting ideas for

better utilization of our time and resources in group meetings Used to give updates on the daily basis

As a Trainer used to provide trainings to the new joinees

Also worked in 2 different Process – CS and AOL

Used to maintain the MIS records.

Worked with CONVERGYS INDIA SVS LTD. from Sep. 2004 to Aug.

2005 in Gurgaon.

Role & Responsibilities

Worked in Capital One (Financial Institution in America) process as a

Customer Care Officer.

Was an OAS for consecutive three months.

Worked as a Teacher in ST. MICHAELS ACADEMY from July 2001-

July 2002.

Role And Responsibilities

Class Teacher of Pre Nursery and Taught Science, Math’s and English to

5th and 7th standard

Used to be a Counselor in PTM.

Educational Qualification

Had done Graduation from [D.A.V {PG} COLLEGE} Dehradun in the

year 2005.

University- H.N.B Garhwal University (Srinagar-

Uttrakhand)

Marks Percentage – 62%

Had joined NSS for one year to Clear the NCC Exams (from 2001-

2002)

Had done Intermediate from G.M COLLEGE in the year 2001.

University – Bihar University (Patna)

Marks Percentage – 65%

Had done Matriculation from ST. TERESA GIRLS HIGH SCHOOL in

the year 1999.

Board – Bihar Board (Patna)

Marks Percentage – 63.44%

Personal Information

NAME : NEHA BHARDWAJ

DOB : 1ST NOV. 1983

MARITAL STATUS : MARRIED

HUSBAND’S NAME : GAURAV KISHORE BHARDWAJ

FATHER’S NAME : Mr. D.L. MAKHIJA

CONTACT NO. : +91- 9911725244

PERMANENT ADDRESS : House No.-534/2A,C/o Mr. A.K

Sharma

Nand Alay, Kaushik Colony,

Village – Ghatal, Mahniyawas

Tahseel Rewari, Distt. Rewari

Haryana-122106

AIM OF MY LIFE

I WOULD LIKE TO SEE MY SELF STABLE & EXPERIENCED, CORE

LEARNER OF VARIOUS DESTINATIONS & THEIR WORK CULTURE, SO I

CAN TRAIN THE NEW GENERATION INCLUDING MY KIDS THE

PRACTICALITY OF LIFE.

DATE:

PLACE: Bhiwadi__________________

NEHA BHARDWAJ