Negotiation & Conflict Resolution

The Plugged-In Manager

ThePluggedInManager.com

TerriGriffith

Conflict ManagementBroad Definition…. Broad Use….

Worksheet

“Describe your last negotiation in outline form”

What were the key aspects of the negotiation?

Developing a Language

Haggle

Sides of the table…

Negotiation: Deciding what resources parties each will give

and take in an exchange

Plan Your DiveDive Your Plan

Preparation Leads to Better Deals

New Hire1. Familiarize yourself with your role & the

situation (5 min)2. Decide what you would like to accomplish

(pick a goal - 2 min) 3. Decide how you would like to accomplish it

(brainstorm tactics - 3 min)4. Agreement on all issues, or impasse5. Negotiate Outside of Room6. Record Outcomes on Board

Types of IssuesDistributive

Different Preferences

Same Values

Congruent

Same Preferences

Integrative

Different Preferences

Different Values

http://www.flickr.com/photos/toffehoff/244870162

Strategies

What I Want

What the Other Party Wants

Compete

Accommodate

Avoid

Compromise

Collaborate/Integrate

IntegrationBonus Vacation Pts

Compromise 6% 15 days

Recruiter 800 2000 2800

New Hire 2000 800 2800

Integrate 10% 5 days

Recruiter 0 4000 4000

New Hire 4000 0 4000

Worksheet

5. __________ only gets you ______ of what you want.

6. __________ issues are where ____________.

7. __________ issues are where ___________.

8. __________ issues are where ___________.

Two Tasks

1. Getting Information– Not just positions– Underlying preferences, priorities

2. Using Information– Not just tug of war– Identifying/creating value

Information Sharing

Ask questions – but why should they tell you?

Give information – reciprocity

Find superordinate goals – super congruent issues

Make offers - packaging

Creating Value by…

Not what people want, but why they want it

… and finding ways to address underlying preferences/priorities that satisfy your own

Worksheet

9. Not what people want, but ___________.

10. _____________ & _____________ are two methods of creating more value in the

negotiation.

Worksheet

1. Preparation for negotiation is trivial or involved?

2. What three kinds of information do you need to brainstorm about before your first meeting about a negotiation?

Best

Alternative to

The

Negotiated

Agreement

Why do you need to know your BATNA?

PreparationStakeholder1 Stakeholder2 Stakeholder3 Stakeholdr4

Issue 1

Outcome 1

Outcome 2

Outcome 3

Issue 2

Outcome 1

Outcome 2

Outcome 3

Issue 2

Outcome 1

Outcome 2

Outcome 3

Worksheet

3. When you have time, what is the agenda for your first negotiation meeting?

4. Describe at least two tactics for gathering information from the stakeholders to a negotiation:

Term Sheet

Be Strategic In Your Preparation

• What’s your BATNA?• What’s the other party’s BATNA?• What are the issues & outcomes?• What are the other party’s issues &

outcomes?• How are the outcomes valued?• Strategies and techniques you can apply?

No More Runway

Negotiation…It’s not just for deals:

Organizational Change “Negotiated Change”

Meeting Agendas

Social Situations

Social Media Use Decisions

You Have to Ask

You Have To Understand Other

Party’s Needs

Q&A