need to do more with less a cloud phone system can help
TRANSCRIPT
Most businesses at one time or another are faced with the need to do more with less. Sometimes staff
departures mean fewer employees carry the same workload until new staff can be hired, or it could be that
temporary expenses are forcing management to cut expenses for a time. Cloud phone systems can help
businesses increase their productivity while often decreasing costs.
Improving the Processes of Your Business
One way to do more with less is to implement process improvements in the systems you have set up. Using
what you have more effectively is one way to keep costs down. Another way to save is to replace existing
systems with less costly ones that will still meet your needs. Cloud phone systems offer many features not
found in traditional systems. For a low monthly fee, businesses gain access to all of the following
moneysaving capabilities:
A 24/7 virtual receptionist to route calls and provide offhour messaging can save businesses money by
allowing the office manager to handle outgoing calls and other office tasks rather than spending most of his
or her time answering and transferring calls.
Incoming call management routes calls to the correct staff person or information source within the
organization. Better customer service leads to increased sales and improves the bottom line.
Mobility features make it possible to be accessible even when traveling or working from home. Any missed
calls are automatically transcribed to email so you don't miss important messages while in a meeting or
unable to answer the phone.
Scalability makes it easy to add or decrease users, so staff changes can be managed quickly and easily.
Central management control allows one unified phone system to be used in multiple locations.
Telecommuting saves money on office space and equipment, and workers who telecommute are often more
productive than those who work onsite.
Call center features can provide customer service with less staff and at a lower cost than traditional call
center options. Customer information is integrated to improve first call resolution, transfer rates and other
KPI measurements.
Next step: Contact Nexogy to find out how an IP phone system can help you do more with less.
Making the Complex, Simpler
Due to the automation capabilities of IP phone systems, managers are able to manage complex processes
effectively. Reports that used to take hours to compile are now available with just a click. Measuring
performance is now a simple task, which means that resources can be allocated to further training and
improving performance instead. Such improvements within the business are a major factor in doing more
with less.
With better training, customer service personnel can handle calls faster and more efficiently, saving time and
labor costs while providing better service. How well businesses handle customer service is one of the most
important factors in its success, so welltrained personnel are essential to a healthy business.
Next step: Contact Nexogy to see how a featurerich phone system can give your business key functionality while simultaneously cutting costs.
Carlos Lahrssen is president of Nexogy.