Make Your CMDB Service-AwareeBook

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IT delivers services that businesses need to engage customers, streamline operations, and empower employees. These services have to be robust and responsive – or business suffers.

IT organizations rely on their CMDB to manage changes and resolve issues. But if their CMDB is not service-aware, they lack the business context needed to deliver these services reliably in an increasingly dynamic IT environment.

Unfortunately, creating and maintaining a service-aware CMDB that is up-to-date and accurate is a big challenging, and many IT organizations can’t do this this using conventional approaches.

This eBook discusses these challenges, and explains how they can be overcome by integrating Neebula ServiceWatch with your existing CMDB.

Introduction

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Why Service Models AreA service model identifies all of the IT components that

support a service, along with their interdependencies. It is

typically stored as a set of CMDB configuration items (CIs)

and relationships.

Here are some ways service models benefit IT processes:

• Service models accelerate resolution of service health

issues by pinpointing their root cause – such as an

overloaded serve or application problem.

• When an IT infrastructure issue occurs, service models

identify the affected services – allowing the incident to

be prioritized.

• The impact of proposed changes can be evaluated using

service models, reducing the number of change-related

business issues.

• Service models enable better business continuity. They

identify all of the IT components that must be replicated

to ensure continued service delivery.

important

SAN

Server

Database

Switch

SAN

Server

VirtualServers

Switch

Server

VirtualServers

Enterprise Bus

Application Application

Portal

Web Servers

LoadBalancer

Firewall

BusinessUsers

Routers

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Conventional service modeling approaches start by collecting as much IT infrastructure data as possible, often from multiple discovery tools and other data repositories. This results in a huge amount of disconnected and useless data.

This collected data is usually inconsistent in its description of the IT infrastructure. In order to be useful, it first needs to be normalized so that components are identified in the same way across all data sources.

Once the data has been normalized, it then needs to be reconciled, so that multiple instances of a single IT component – derived from different data sources – are combined into one configuration item (CI) in the CMDB.

This results in a large amount of manual work, including the development of normalization and reconciliation rules.

NetworksStorage Applications

Servers Virtualization

Challenges

Multiple Bottom-up Data Sources

Common misuses of event consoles

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Please visitMake Your CMDB Service-Aware

to download the entire eBook and learn:

• How you can create service models that ensure maximum availability

• How to effectively measure the impact of proposed changes

• How to identify and prioritize incidents• And much more!