Featuring:Reverse College Day (RCD) for school counselors & admissions officers

RCD Keynote by Angel B. Pérez, PhDAnnual Conference sessions on transfer, gender pronouns,

catalogs, compliance, and more!Keynote and opening session by Jermaine F. Williams, EdD

NEACRAO After Dark social event

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NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

November 2–4, 2016Radisson Hotel Manchester Downtown

Manchester, NH

2016 Annual Conference

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Welcome note to the membershipWelcome, friends and colleagues, to the 69th Annual Conference in vibrant downtown Manchester, New Hampshire!

We have planned a conference with sessions that we hope are relevant, diverse, educational, interesting, supportive, and fun! As you plan your session attendance, remember to also make time to visit our valued exhibitors to see what important services and products they have to offer.

We hope that you will connect with old friends and make new ones at the conference. If this is your first time attending a NEACRAO conference, we are thrilled you have joined us and we look forward to meeting you! As always, we invite you to consider joining the organization if you are not currently a member. If you are a member, we encourage you to submit a session proposal for 2017 or seek to get involved in one of our committees. We welcome your involvement!

On behalf of the Executive Board and Council, best wishes for a great conference!

Sincerely,

Ari KaufmanPresident, 2015-2016

What does NEACRAO stand for?NEACRAO is the New England regional association of AACRAO, the American Association of Collegiate Registrars and Admissions Officers, whose purpose is “to promote the advancement of higher education in its fullest and broadest implications.” We are an all-volunteer organization dedicated to supporting close to 800 members representing approximately 140 institutions from Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.What are the benefits of joining?Attending a NEACRAO conference, professional development workshop, or joining the team can help you expand your resume, increase your professional network, and grow your professional skills and competencies. Challenge yourself in a new direction, make life-long friends, and have fun!How can I get involved?• Facilitate a session: introduce a session at Reverse College Day or the Annual Conference and coordinate evaluations. Easy to do and a quick way to get involved!• Join a committee: most committees work with the vice presidents to create Annual Conference and RCD sessions and activities for the organization.• Serve as a co-chair: co-chairs coordinate and run the various portions of RCD and the Annual Conference.

Get to Know NEACRAO• Join the Board: the Executive Board governs the Association and is responsible for its overall activities and functions. Attendance at day or day-and-a-half meetings in January, March, and June are expected.Check out all the committees, co-chairs, and Executive Board positions on page 27!

Table of Contents

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NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

Conference4 .......... Radisson Layout & WiFi Info5-8 ...... RCD Schedule & Events9-10 .... Conference Schedule at-a-Glance11 ........ Keynote Speaker12-20 .. Session Descriptions21 ........ Special Events

Partner & Board Information22-25 .. Exhibitors25 ........ Exhibitor Sponsors26 ........ NEACRAO Past Presidents27 ........ NEACRAO Executive Board & Committees

5 reasons the Annual Conference can help you in the workplace, community, and personally.1. Great information. This is a great professional development opportunity to learn the latest trends in higher education. 2. Expand your professional network. Mingle with other new and experienced professionals from New England.3. Learn to focus on students. Jermaine F. Williams, EdD will discuss how busy professionals can return their focus from their daily duties back to students. 4. Discover. Hear about new products from other schools that can improve your service to students and enhance efficiencies. 5. Amazing value. Think of the types of sessions and topics you would see at a large conference costing thousands of dollars; you receive the same at the NEACRAO Annual Conference for a fraction of the cost and only a short distance away!

Perks of Attendance

NEACRAO Welcome ReceptionYou are invited to the NEACRAO Welcome Reception

Wednesday, November 24–6 p.m.

Lobby LoungeAll conference participants are invited to the reception.

Come as you are (casual) and enjoy hors d’oeuvres and a cash bar.

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Radisson Layout Reverse College Day (RCD)Schedule

Join us as admissions officers from colleges and universities all over New England meet and speak with high school counselors, lunch together, and share in professional development workshops.

7:30–11 a.m. ....Registration for RCD and Annual Conference

Assembly8:30–9 a.m. .....Continental breakfast

Assembly9–9:50 a.m. ..............Opening Session and Keynote

Armory10–11:50 a.m. .............College fair for school counselors

Armory12–1 p.m. ............Luncheon and raffle

Armory1:15–2:15 p.m. ..Concurrent sessions A & B

See page 7 for locations2:25–3:25 p.m. ..Concurrent sessions C & D

See page 8 for locations4–6 p.m. ...........NEACRAO Welcome Reception

Lobby Lounge

9–9:50 a.m. Opening SessionArmory

Keynote topic: Changing Student Lives Requires a Great Deal of Courage: Our Profession’s Moral Imperative - Angel B. Pérez, PhDDemographics in America are rapidly changing, and higher education must adapt to meet its demands. However, the rising costs of tuition, decreased state and federal funding, and the chasing of “prestige” make it difficult for higher education to continue to serve the public good. It takes bold and innovative leadership to ensure that all students have the opportunity to access higher education. Pérez will remind us that each of us can make a significant difference in the future of our country and the world. He will share examples of how those of us in secondary and post-secondary roles can engage bold leadership in our daily work and impact future generations of young people in this country and around the globe.

See next page for speaker bio.

10–11:50 a.m. College FairArmory

School counselors can visit with representatives from over 100 regional colleges and universities.

12–1 p.m. Luncheon & RaffleArmory

School counselors and admissions counselors gather for the annual RCD luncheon, announcement of student scholarship recipients, and the College/University Swag Raffle.

Wednesday, November 2

WiFi network: Radisson ConferencePassword: NEACRAO16

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Reverse College DayEvents & Sessions1:15–2:15 p.m. Session A Salon C(concurrent session)

Switching Sides – The Journey from College Counseling to School CounselingHave you ever wondered what it would be like to leave admissions and become a school counselor? Are you a school counselor wondering about admissions? What about working as an independent counselor? Do you have the right experience and credentials? What are the transferrable skills? What are the benefits of making a change? Come and learn from a knowledgeable panel who have worked in all three areas.Presenters: Lisa Fedy, School to Careers Coordinator, Dennis-Yarmouth Regional High School

Christine Luzi, Licensed School Counselor and Admissions Recruiter, Fitchburg State University

Aaron Ribaudo-Smith, College and Career Counselor, Lowell High School

1:15–2:15 p.m. Session B Salon D(concurrent session)

Financial Aid Insights and UpdatesTwo major changes to the FAFSA took effect for the 2017–18 school year and with those changes comes some uncertainty as to how to best advise students and parents as they navigate through the college application process. How will this impact the timeline for college recruiting? How are other high schools changing things to meet the needs of their students? Come and learn more about these changes and how high school counselors and colleges/universities in New Hampshire are moving forward to support parents and students as they navigate through the financial aid and college application process.Presenter: Tori Berube, Vice President, College Planning & Community Engagement, The NHHEAF Network Organizations

Angel B. Pérez, PhD, joined Trinity College as vice president for enrollment and student success on June 1, 2015. In this position, Pérez is responsible for the offices of Admissions, Financial Aid, Institutional Research and Planning, and Career Development, as well as student retention. He is focused on assuring that Trinity enrolls, funds, and supports a geographically, ethnically, academically, and socioeconomically diverse student body and strategizes around their collective success on campus.Pérez is actively engaged in research and teaching. He works with Trinity College students to conduct research on alternative evaluation measures that predict success in college and teaches in Educational Studies. During the summer, he also serves as a visiting international faculty member at Rikkyo University in Japan.

Born in Puerto Rico and raised in the South Bronx, Pérez is an education administrator, author, speaker, teacher, and student advocate. He has served in secondary and higher education leadership positions on both coasts of the United States and travels globally to speak on issues of American education. His research interests include international education, the operationalization of institutional mission, college access, and student success.Pérez is a Fulbright alumnus (France) and serves on the U.S. Scholar Peer Review Committee for the Fulbright Scholar Program, as well as various other advisory leadership positions with organizations including The College Board, The Coca-Cola Scholars Foundation, and the Hartford Youth Scholars. He currently serves as a Trustee at United World College in Costa Rica and The Berkshire School in Massachusetts. He has received several prestigious awards, including the National Association for College Admission Counseling’s John B. Muir Editor Award for most significant contribution to NACAC’s Journal of College Admission, two awards from Claremont Graduate University for excellence in the study of higher education, and several counseling association awards for his leadership on behalf of low-income, first-generation college students. Pérez holds a BS from Skidmore College, an MA from Columbia University, and a PhD from Claremont Graduate University.

Reverse College DayKeynote Speaker

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Wednesday, November 21:45–4:30 p.m. ............... Conference Registration and Check-in Armory4–6 p.m. .......................... NEACRAO Welcome Reception Lobby LoungeAll RCD participants and NEACRAO conference attendees are welcome to attend! Debrief from the day or gear up for the conference.

Thursday, November 37:30 a.m.–12 p.m.; ........ Conference Registration and Check-in2–4 p.m. Assembly8 a.m.–5 p.m. ................. Exhibit Hall Open See exhibitor list on pages 22-25.

Assembly8 a.m. ............................... Coffee and Breakfast Buffet There will be an area set aside for new members! Salon A9–10 a.m. ........................ Session 1 See session descriptions and locations on pages 12-13.10 a.m. ............................. Break10:30 a.m.–12 p.m ......... Session 2 See session descriptions and locations on pages 13-14.12:15 p.m. ........................ Luncheon and Keynote Salon AJoin us for the annual business meeting of NEACRAO, including departure of officers and election of new officers, awards for exemplary service, and greetings and information from AACRAO. Keynote by Jermaine F. Williams, EdD: (See bio on page 11.)

Keynote Topic: Now and Beyond: Focusing on Students to Advance Educational Opportunities

Focus on students and most everything will fall into place. It seems simple enough. That is, of course, why most of us started working in higher education – to focus on students. Yet, how often is our focus on students obstructed by certain job-related realities such as: federal and state reporting mandates, institutional directives, and enrollment uncertainties? Our focus can easily become a mix of, among other items: ensuring compliance, attempts to adopt the newest “promising practices”, and efforts to figure out a special algorithm and overall panacea that can be implemented to improve metrics. While the aforementioned are important, there needs to be a true focus on the student in order to have the most positive impact possible on educational access, persistence, and success. This keynote will illustrate the importance of reminding ourselves that we need to be champions for our students and will share examples of how we can practically apply this mindset, even during challenging times.

(Schedule continued on next page.)

Reverse College DayEvents & Sessions2:25–3:25 p.m. Session C Salon C(concurrent session)Supporting Dreamers: Undocumented StudentsFor undocumented students, some laws and policies can limit and/or open various career and educational opportunities. This workshop will give a general overview on the different immigration statuses school counselors might encounter, and practices and policies two and four-year colleges and universities in Massachusetts have to support undocumented students. Attendees will have a better understanding on how to support their DREAMers in their pathway to college.Presenters:Joia Souza Dacaret, Asso. Director of Admissions, Massasoit Community College

Mirey Medina, Asst. Director of International and Multicultural Affairs, Massachusetts Maritime Academy

2:25–3:25 p.m. Session D Salon D(concurrent session)

Keeping Score: Navigating Admissions to Test-Optional InstitutionsAs more and more colleges and universities adopt test-optional policies, counselors and students are faced with the decision of whether to submit test scores with an application. This session will examine the various approaches to test-optional admission and offer insight into how applicants can put their best foot forward by submitting or withholding standardized test scores.Presenters:Anna Miner, Director of Admissions, Colby-Sawyer College

Ryan Patten, Assistant Director of Admissions, Plymouth State University

James Sargent, Assistant Director of Admissions and Coordinator of Transfer Admissions, Trinity College

4–6 p.m. NEACRAO Welcome Reception Lobby LoungeAll RCD attendees and early NEACRAO conference arrivals are welcome at the NEACRAO Welcome Reception on Wednesday evening. Debrief from the day, gear up for the conference to come, or just enjoy some refreshments and a beautiful view!

Conference Scheduleat-a-Glance

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Thursday, November 3 (continued)2:15–3:15 p.m. ................. Session 3 See session descriptions and locations on pages 15-16.3:15 p.m. ........................... Break3:45–4:45 p.m. ................. Session 4 See session descriptions and locations on pages 16-17.8–11 p.m. .......................... Evening Entertainment “NEACRAO After Dark” See below for information. Salon A

Friday, November 47–8 a.m. ............................ Executive Council Breakfast and Meeting

Dartmouth8–10 a.m. ......................... Conference Registration and Check-in Armory8–9:15 a.m. ...................... Breakfast/Speaker and 50/50 Raffle Salon A9:15 a.m.–12 p.m. .......... Exhibitors Open See exhibitor list on pages 22-25.9:15–10:15 a.m. .............. Session 5 See session descriptions and locations on pages 18-19.10:15 a.m. ........................ Break10:30–11:30 a.m. ............ Session 6 See session descriptions and locations on page 19-20.11:45 a.m.–12:45 p.m. ... Closing Remarks and Exhibitor Raffle Salon A

Conference Scheduleat-a-Glance

Dr. Williams has more than 13 years of progres-sively responsible experience working with poli-cies and programs designed to improve access, retention, graduation, and other measures of student success. His career has been focused on ameliorating social inequities and inequalities by strategically working with programs that support underrepresented and/or marginalized groups. He has several years of experience creating, man-aging, and enhancing systemic and systematic institution programs and initiatives that have yielded positive student outcomes. Dr. Williams has worked in four- and two-year institutions, both public and private, and held a leadership role at two MSIs, a PBI and an HSI.As a recognized specialist in the field of students in transition, student success, and assessment, he has reviewed and edited sections of multiple books, journal manuscripts, and conference proposals and has substantive experience in mak-ing national presentations. Supporting students outside and inside the classroom, Dr. Williams has taught undergraduate and graduate courses at several four- and two-year institutions. He recently co-authored a chapter, Supporting the College Transition Process and Early Academic Success Through an Integrative Summer Learning Experience, which appears in Higher Education Access and Choice for Latino Students: Critical Findings and Theoretical Perspectives. The afore-mentioned book chapter highlights a summer bridge program, which Dr. Williams redeveloped and implemented. The program received the Stu-dent Affairs Administrators in Higher Education (NASPA) 2014 Excellence Award, Gold Category, in category of “Enrollment Management, Financial Aid, Orientation, Parents, Persistence, First-year, Other-year, and related”.He joined North Shore Community College as the Vice President of Student Affairs in March, 2015. Dr. Williams is responsible for: operational oversight of the Division of Student Affairs, which focuses on promoting student success by improv-ing access, transition, persistence, retention, and

Conference Keynote SpeakerJermaine F. Williams, EdD

graduation rates. Previously, he was the Assistant Vice President for Access, Transition, and Success and Assistant Dean of Academic Development at Northeastern Illinois University (NEIU) for more than four years. NEIU is a multi-campus urban HSI located in Chicago that serves more than 10,000 undergraduate and graduate students. Prior to NEIU, Dr. Williams worked at: the Community Col-lege of Philadelphia as Director of Student Suc-cess Initiatives; Temple University as Coordinator of First-Year Student Programs and an Academic Advisor; and St. John’s University as an Assistant to the Director of the University Freshman Center and Assistant Coordinator of Self-Pace Program.Dr. Williams received his Artium Baccalaureus in Anthropology and Sociology from Lafayette College, a Master of Arts in Sociology from St. John’s University, a Master of Education in Edu-cational Administration with a Higher Education Specialization and a Doctorate of Education in Educational Administration with a Higher Educa-tion Specialization from Temple University. He also holds a certificate, from Harvard University’s Graduate School of Education, for completion of the Management Development Program.

Join us Thursday evening at 8 p.m. in Salon A for cocktails, photo booth, group line dancing, DJ, and a cash bar. Relax after a busy day and

have some fun! $10 per person.

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Conference Session DescriptionsSession One DescriptionsSession 1: Thursday, November 3, 9–10 a.m.1A: Travel Smarter, From Planning to Perks FrostThis session will provide strategies and tools to help admissions professionals plan recruitment travel and maximize their time on the road.

Presenter:James Sargent, Assistant Director of Admissions and Coordinator of Transfer Admissions, Trinity College

1B: Supporting the Dreamers: The Lives of “Undocumented” Students on Campus Salon DUndocumented students are immigrants who entered the United States without inspection or overstayed their visas and are present in the United States with or without their parents. They face unique legal uncertainties and limitations within the US educational system. This subject will be covered from Admissions & Financial Aid, Student Life, legal issues and concerns and Ssudent group perspectives by the presenters.

Presenters:Janet Irons, Senior Associate Director of Financial Aid and Senior Admissions Officer, Harvard University

Loc Truong, Director of Diversity and Inclusion Programs, Harvard University; Paulo Pinto, Harvard College student and Director of the External Affairs Committee of the Act on A Dream Organization at Harvard College

Daishi Tanaka, Harvard College student

and Advocacy Chair of the Act on A Dream Organization at Harvard College

1C: Tracking Six-year Graduation Rates Salon CFor many institutions, the number of traditional first-time, full-time undergraduate student may be decreasing. Nevertheless, the success of this group of students in particular determines an institution’s six-year graduation rates, which are vital for accreditation and reputation of an institution. What role should a registrar’s office play in increasing this rate? Are there ethical issues to consider when focusing on the retention and graduation rate of a particular group of students when there may be other students in greater need of our attention and services?

Presenters: Justin Snow, Staff Assistant, Salem State University

Amy Stewart, Associate Director of Financial Aid, Salem State University

Patrick McIlveen, Graduate Retention Fellow, Salem State University

1D: Leveraging LinkedIn for Career Success Salon BBack by popular demand! LinkedIn is the world’s largest professional networking platform and a powerful resource for employers and professionals. This session will help you learn to create a powerful LinkedIn profile that will best represent your skills and experiences. We will also look at how to effectively leverage the site’s many features to maximize your networking opportunities, conduct research, stay

Conference Session Descriptionscurrent on industry trends, and benefit your career management strategy.

Presenter: Bryn Panee Burkhart, Associate Director and Alumni Career Advisor, MIT Sloan School of Management

1E: Got Transfer, Want Transfer, NEED Transfer?! HawthorneTES® is a database that contains over 96,000 college catalogs and over 81 million course descriptions. Whether you’re looking up course descriptions or utilizing tools like the Evaluation Workflow Tracker and customizable Public View, TES can increase your efficiency in defining transfer course equivalencies. In addition, Transferology™ is national network that provides institutions of higher education with a simple way to promote transfer and recruit more students. With the push of a button, over 500,000 potential transfer students have looked to Transferology to see a list of possible schools that will accept their previously taken courses, standardized tests, and military training. Is your institution looking for a better way to attract transfer students? These tools can help like nothing else in the marketplace.

Presenter: John Panzica, Transfer Solutions Specialist, CollegeSource

Break: 10 a.m.

Session Two DescriptionsSession 2: Thursday, November 3, 10:30 a.m.–12 p.m.

2A: What’s the Deal with Gender Pronouns, Markers, and Chosen Names Salon DAs offices that collect and store student information, registrars and admissions offices play a vital role in creating an inclusive campus environment. Offering students the ability to record preferred names and gender pronouns ensures that our constituents will be able to live authentically. This session will explain the rationale for expanding this service on your campus as well as provide practical considerations for implementation. Join the discussion to learn from your colleagues about best practices and avoiding potential snags. Following up on our session last year, we will talk about lessons learned, focus on staff training and customer service considerations, and changing guidelines from the federal government.

Presenters: Mike Burke, Registrar, Harvard University

Carnell Jones, Director of Enrollment Services, University of Rhode Island

John “Jack” Humphrey, University Registrar, University of Rhode Island

2B: Enrollment Management and Budget: A Critical Partnership Salon CAdmissions and Enrollment Management professionals play a key role of critical importance in their institution’s overall financial condition from the finance perspective. This session will speak to the impact meeting and not meeting enrollment goals has on the institutional financial budget model. Topics, metrics and strategies that will be covered include: net tuition

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revenue, tuition discounting, financial aid leveraging, predictive modeling, and tuition pricing.

Presenters: Scott James, Vice President for Enrollment Management, Student Life and Marketing, Salem State University

ML Dymski, Vice President for Budget and Financial Planning, Lesley University

2C: The Good, the Bad, and the Ugly: Lessons Learned in Implementing the One-Stop Shop Salon BThis panel will discuss our collective experiences in developing, implementing, and working with one-stop shops at Salem State University, the Graduate School at UMass Amherst, and Sage College. Learn what we did, how we did it and what we wish we had done better.

Presenters: Kathleen Kilventon, College Registrar, Amherst College

Laura DiChiara, Director, Student Navigation Center, Salem State University

Patrick Sullivan, Deputy University Registrar, University of Massachusetts Amherst

2D: Supporting Student Veterans and Certifying Officials FrostIs your institution doing all it can to support student veterans? Feeling lost in a forest of federal regulations? This session will provide an overview of the compliance framework affecting student veterans and institutions, and offer guidance on what registrars and admissions offices are required to do to support veterans and to receive tuition

assistance. How should registrars train staff to be certifying officials for veteran benefits? Learn about training opportunities and hear about typical traps and blind spots to avoid.

Presenter: James A. Margeson IV, Director of New Hampshire State Approving Agency/Administrator for Veterans Education Services, New Hampshire Department of Education

2E: CourseLeaf from Leepfrog - 1st half; Customer Panel 2nd half - Class Scheduling Struggles? HawthorneAttention department schedulers, registrars, and IT: if your section scheduling process lacks online efficiency and data validation, transparency between related departments such as math and science, historical data for decision making for classes offered every other term, the ability to uphold scheduling policies such as prime time utilization, or automatically updating the SIS with accurate section data, please join our session to learn more about how CourseLeaf Section Scheduler (CLSS) can help your institution.

Presenter: Customers of CourseLeaf

Shari Friedman, Account Executive, CourseLeaf from Leepfrog Technologies

Lunch and Keynote Speaker: 12:15 p.m. Salon A

Conference Session Descriptions Conference Session DescriptionsSession Three DescriptionsSession 3: Thursday, November 3, 2:15–3:15 p.m.3A: Transformational Leadership and Creating Impact Salon DJames McGregor Burns introduced the concept of transformational leadership in his book Leadership, and others have expanded the idea. What does this mean for registrars as managers as well as leaders on their campuses? This session will offer some insights and provide open discussion of what it means to be a transformational leader. Seasoned registrars are encouraged to come share their stories and new registrars may find this useful as they begin their careers.

Presenter: Kathleen Kilventon, College Registrar, Amherst College

3B: How to Lead and Delegate Salon CDo you feel you are working much harder than your team, have more on your plate, and have no time? It may not mean your job is too big; it may mean you are not letting go and allowing others on your team to take on more responsibility. Learn how to delegate appropriate tasks to your team while also ensuring the work gets done by utilizing effective supervision. You may also get some tips on how to delegate upwards to your manager–a win-win all around.

Presenter: Colleen Walsh, Director of Student and

Alumni Services, Lawrence Memorial/Regis College

3C: How Springfield College Took Charge of their Catalog—and You Can, too! HawthorneFeeling the pressure of yet another catalog revision cycle? No more! In this session, Keith Ingalls from Springfield College will share how they build, organize, and publish interactive course information in real time, while maintaining a comprehensive audit trail of every decision. See how they have turned their catalog into a user friendly interactive e-catalog allowing students to easily search, save and share courses and programs. Save your staff time, your institution money, and yourself aggravation—discover a better way.

Presenters: Keith Ingalls, Registrar, Springfield College

Wes Miller, Account Associate, DIGARC

3D: Document Imaging and Workflow: A Student Service Solution Salon BNearly everyone has had the dreaded experience of telling a student that their form was lost and that they needed to resubmit it, right? Well, that’s not the case anymore! Learn how one institution developed a scanning solution for their one-stop shop to solve the missing document dilemma. Salem State University’s one stop collects paper documents for the registrar, student accounts, and financial aid offices for a campus of about 10,000 students. This solution has been found to improve student service, reduce processing time, initiate automated workflow and

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redefine roles and responsibilities. We’ll also introduce how the scalability of this solution can span across your institution and make it feasible for offices to process shared documents.

Presenters: Eduardo Valenzuela, Senior Director of Enrollment Management Operations, Salem State University

Laura DiChiara, Director of One-Stop Student Service Center, Salem State University

3E: Extending the Credential; Empowering the Learner FrostAt its core, Parchment believes that credentials matter: to senders, whose mission and charter is issuing credentials; to receivers, in order to evaluate and provide entry to the next opportunity; and to students, who seek to better their life and circumstance through education. Parchment’s platform empowers both administrators and learners. Come learn about the future of eTranscript and credential management, including features such as mobile support, automation without IT involvement, and ordering and fulfillment for eDiplomas and other official documents.

Presenters: Sara Pettola, Regional Manager, Higher Education Solutions, Parchment

Joe Cornelius, Account Executive, Parchment

Break: 3:15 p.m.

Session Four DescriptionsSession 4: Thursday, November 3, 3:45–4:45 p.m.4A: Compliance: It’s Everyone’s Job Salon DIn order to participate in any Title IV program, a school must demonstrate that it is administratively capable of managing its basic operations. Since Title IV funds are provided to the school, managing the program properly is a school-wide responsibility. Therefore, all offices at a school must work together to ensure successful program management. In this session we will look at the offices who must share the responsibility for managing the program, the responsibilities usually assigned to each office, and tips on how to develop effective collaboration and communication between them.

Presenters: Dianne Plummer, Associate Vice President of Enrollment Management, Wentworth Institute of Technology

Anne-Marie Caruso, Director of Financial Aid, Wentworth Institute of Technology

Kimberly Tibbetts, Associate Director of Financial Aid Compliance, Wentworth Institute of Technology

4B: Managing the Study Abroad Process in the Registrar’s Office Salon BRegistrar’s offices play a central role in the study abroad process at their institutions. Learn about this process and practices from a large private institution, where the Registrar’s

Conference Session Descriptions Conference Session DescriptionsOffice acts as a critical partner in the assessment, registration, and award of credit process. The presenters will provide an overview of this process from the moment a student walks in the Study Abroad Office until credit is earned and awarded.

Presenters: Tyler Johnson, Transfer Credit Manager, Southern New Hampshire University

Keegan Scriber, Assistant Registrar for Transfer Credit, Southern New Hampshire University

4C: An Exception to Every Rule Salon CCome learn how the Registrar’s Office at a small liberal arts institution paved the way for the implementation of Major/Minor auditing through Degree Works despite data quirks, program limitations, and personnel changes. We’ll discuss lessons learned from meetings with departmental representatives; working with Ellucian; taking Scribe to a whole new level; and assembling training materials for faculty, staff, and students.Presenter: Cassaundra Lindberg, Assistant Registrar, Bowdoin College

4D: Threat Assessment on Campus FrostIn the fall of 2012, Harvard University created the Behavioral Assessment and Consultation Team (BACT) to handle disruptive, disturbing or threatening behaviors that could affect the campus. The team serves as a multidisciplinary resource to provide University officials and others with expertise and counsel when confronted with a situation

that presents a risk to the safety of the campus. BACT is an interdisciplinary team consisting of subject matter experts from law enforcement, mental health services, academic services, human resources, student affairs, employee assistance, and legal counsel. The presenter will provide an overview of the team, how it operates, and provide highlights of the cases it has worked since its creation.

Presenter: Steven Catalano, Special Advisor to the Chief, Harvard University Police Department

4E: Enhance Student Scheduling: Why Finding the Perfect Schedule is a Necessity, Not A Luxury HawthorneWith work, sports, family, a commute, and up to five courses, students are juggling many responsibilities and creating a class schedule can be extremely challenging. See how College Scheduler replaces this frustrating process by automatically generating conflict-free schedules that maximize credit hours, while accommodating life’s obligations. Discover how over 200 institutions are improving persistence and on-time degree completion by empowering students to easily find ideal schedules. Enhance registration services by leveraging rich administrative functionality that optimizes advising services, the master schedule, and course fill rates.Presenter: Andrew DuBeau, North East Partnerships, College Scheduler

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Join us for NEACRAO After Dark Thursday 8–11 p.m. in Salon A!

Session Five DescriptionsSession 5: Friday, November 4, 9:15–10:15 a.m.

5A: Summer Workshop in Review HawthorneThis session will provide an opportunity for the Summer Workshop attendees to continue the discussion and for those who missed it this summer to get involved, too! In this session we will review how to get organized and STAY organized, at home and at work, how to get the most out of time spent with your coworkers/employees, take back your day and accomplish what really needs to get done, stop putting out fires and start making progress on the big projects, and how to leave work on time and achieve a better life balance.

Presenter: Bryn Nowell, Holyoke Community College

5B: Online Learning and the Registrar’s Office Salon DOnline learning has evolved significantly in recent years as an avenue for students of many backgrounds to achieve academic success. What are the implications for registrar’s offices that support online education? What does this signal for our profession? What lessons have been learned by institutions

leading in this field? What tools do you use to support and interact with students?

Presenters: Wendy Kozak-Wilks, Transcript Evaluation Manager, Berklee Online

Lindsay Adams, Academic Progress and Graduation Coordinator, Southern New Hampshire University

Michaela Thomas, Academic Progress and Graduation Coordinator, Southern New Hampshire University

Erin Lunderville, Assistant Registrar for Curriculum and Scheduling, Southern New Hampshire University

5C: Registrar and Academic Advising Offices: Navigating Interdepartmental Collaboration FrostThe work of registrar and academic advising offices is often intertwined and requires interdepartmental collaboration on many processes, functions and initiatives. Depending on the structure of each office and the institution as a whole, delegation of duties and resources can be difficult to determine and vary over time. A discussion of navigating these dynamics, establishing effective collaboration and challenges/solutions will be discussed. Areas of focus will be on graduation review/clearing, orientation, and academic standing procedures. Presenters: Justin Snow, Staff Assistant, Salem State University

Carmen Amado, Academic Advisor, Salem State University

Conference Session Descriptions5D: Understanding Essentials of International Credential Evaluation Salon CForeign credential evaluation represents a challenge for colleges and universities that work with international students. Registrar’s offices can better assist international students when they have a fundamental knowledge of their country’s education system and use essential resources. Presenters will describe international credential analysis processes and procedures and provide basic methodology tools for an effective evaluation process.

Presenters: Tyler Johnson, Transfer Credit Manager, Southern New Hampshire University

Keegan Scriber, Assistant Registrar for Transfer Credit, Southern New Hampshire University

5E: Persistence and Graduation: First-generation Low-socioeconomic Status Students Crossing the Finish Line Salon BShared experiences of academically successful first-generation, low-socioeconomic college students were examined using narrative inquiry. All participants were single females. All participants attended college immediately after high school but dropped out. They all returned and became the first in their family to complete a college degree. One was traditional age while all other study participants were single mothers over the age of thirty with two or more children. Participants self-identified as White, Asian-American and Haitian-American. The study uncovered that support

Conference Session Descriptionsfrom family, financially or emotionally, was mostly non-existent. However, all participants wanted the ability to offer their children the educational opportunities their parents were unable to provide them. The findings validated the importance of social programs, from childcare vouchers to tuition free classes, for the participants. Additionally, all participants intentionally and creatively balanced time and resources to manage childcare and to provide time for work. Implementing a program into the public school curriculum, as early as elementary school, that exposes students to college life may lay the foundation for conversations regarding college academic expectations. Providing information regarding federal, state and local social programs conveys awareness to students on where to look for assistance beyond the institution.

Presenters: Gregory Karas, Associate Registrar, Mount Ida College

Break: 10:15 a.m.

Session Six DescriptionsSession 6: Friday, November 4, 10:30–11:30 a.m.

6A: Admissions Roundtable Salon DWhether you are new to the field of admissions or a seasoned professional, we all have stories to tell and questions to ask. This session is an open forum for admissions professionals to share their

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Special Events!Reverse College Day Luncheon and Raffle ArmoryWednesday, November 2, 12:15 p.m.College memorabilia will be raffled off to the high school counselors to promote college institutions in high schools!

NEACRAO Welcome Reception Lobby LoungeWednesday, November 2, 4–6 p.m.A way to start the conference off right! Enjoy hors d’oeuvres and chatting? Attend this event to network with other admissions and registrar personnel. New to the NEACRAO conference or haven’t attended in a few years? This is a great way to get your foot in the door and meet some new people! See the official welcome on page 3.

50/50 Raffle Benefitting the George Coleman Scholarship Fund Salon AFriday, November 4, during breakfast, 8–9:15 a.m.Donate to the NEACRAO scholarship fund to benefit students. Half of the money collected will go home with one lucky winner.President’s Closing Remarks & Exhibitor Conference Raffle Salon AFriday, November 4, 11:45 a.m.Join us to officially end the 68th NEACRAO Annual Conference with a bang! Hear the president’s closing address to all attendees and stick around for some fabulous prizes!

Thursday Evening Entertainment Salon AThursday, November 3, 8–11 p.m.Join us Thursday evening after dinner for cocktails, line dancing with Dance FUNatics, DJ, photo booth, cash bar, and fun! Don’t miss a great time! $10 per person.

Conference Session Descriptionsexperiences and ask each other questions about our ever-changing field.

Facilitator: Karen Schedin Scola, Vice President for Enrollment Management, Rivier University

6B: Registrar Roundtable Salon CWhen you come up with a new idea or want to change a current process, what direction do you often get from above? “What’s everyone else doing?” Well, this is the place to come to find that elusive answer. Always popular, always a favorite! This will be an open forum for discussion of issues or current topics concerning the policies and practices in a registrar or records office. Topics will depend on interests of attendees, but may include compliance with regulations, best practices, helpful hints or tips, distribution of responsibilities, outsourcing options, etc. Bring your questions or concerns and share your experience, or simply absorb the

conversation.Facilitator: Holly Fitzpatrick, Registrar, Greenfield Community College

6C: The FUNdamentals of FERPA and More Salon BBe sure to join Steve McDonald, NEACRAO’s resident FERPA expert, for a presentation on the structure and most significant provisions of FERPA, latest guidance, and proposed amendments. It’s the law that we would like to forget about (and sometimes do), but that affects virtually every facet of our work. Whether you’re a FERPA newbie or a FERPA maven, and regardless of what office you work in, there is something for you in this session. As always, your questions, concerns, and experiences (good, bad, and especially bizarre) are welcome.

Presenter: Steven McDonald, General Counsel, Rhode Island School of Design

NEACRAO Council & Board 2015-2016

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Conference Exhibitors

College Scheduler LLC provides a web-based schedule planner for use by students at institutions using Banner, Colleague, PeopleSoft, Jenzabar, Homegrown and other Student Information Systems. College Scheduler automates the manual pen & paper process and presents the student with every possible schedule option that is open and able to be registered for RIGHT NOW. Increased enrollment credit hours, increased on-time graduation and time savings in the academic advising office are just a few of the additional benefits we provide your institution!www.collegescheduler.com

CollegeSource, Inc. is a technology company creating solutions for higher education, with roots going back to 1971. More than 2,000 colleges and universities, as well as millions of users worldwide, utilize CollegeSource products for degree audit, academic planning, and transfer credit evaluation and articulation.Building software that aids the students and staff of higher education is what we do. Why we build solutions is to empower students, either directly through interaction with the software as they plan their academic careers

or indirectly through the higher education staff that use our products to create a better experience for students.www.collegesource.com

CourseLeaf Catalog by Leepfrog builds the exact catalog you want. Efficiently. CourseLeaf Catalog (CAT) is a proven, comprehensive Catalog Management System with a powerful native workflow engine. It is specifically designed to manage processes for colleges and universities by incorporating flexible workflows with easy data entry and editing capabilities.www.leepfrog.com/courseleaf

Credentials Solutions offers streamlined, fully-developed technology solutions to a wide variety of academic and municipal institutions. We specialize in identifying time- and labor-intensive administrative processes and replacing those with simplified online experiences. Users get the results they want faster and easier, and our client institutions reduce clerical needs and costs. Best of all, Credentials Solutions provides these services

Conference Exhibitorsat little or no cost to our clients; typically, most research, development, and maintenance costs are covered by end user convenience fees. www.credentialssolutions.com

DIGARC leads the way with expertly built catalog and curriculum solutions backed by “crazy responsive” customer care. Its Acalog™ e-catalog platform, honed with experience since 2001, engages students and saves time for editors. Working seamlessly with Acalog, Curriculog™ streamlines approval processes that used to move at the speed of paper.www.digarc.com

Founded in 1993 by the higher education community, the National Student Clearinghouse® relieves the administrative burdens and costs related to student data reporting and exchange.We are a 501(c)(6) nonprofit and nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Our work—

performed in a trusted, secure and private environment—provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.More than 3,600 colleges and universities participate in the Clearinghouse, reporting enrollment and degree information to us regularly throughout the yearParticipants enroll 98% of all students in public and private U.S. institutionsOur free and low-cost services save higher education institutions over $750 million annually.www.studentclearinghouse.org

Paradigm Inc. is a full-service diploma and diploma cover company that specializes in the printing and direct mailing of documents straight to students. In addition, we are the home of the Certified Electronic Diploma (CeDiploma) a transactional document that provides the student with an alternative to the transcript, allowing the recipient, from employers, governments and embassies to independently validate

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Thank you to our exhibitor sponsors!

Courseleaf

CollegeSource

DigArc Parchment College Scheduler

SEAts Software

National Student Clearinghouse ScripSafe Smart Catalog

Conference Exhibitorsthe document. We offer a simple, quick and stress free service which will save you valuable time, space and labor. With exceptional customer service, 10 day turnaround times, superb accuracy, simple on-line ordering system and competitive pricing why not switch today?www.paradigm-corp.com

Parchment’s mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.At Parchment, we build a virtual bridge to connect learners, educational institutions, associations and employers who rely on education credentials. The Parchment platform has helped millions of people and thousands of schools and universities to exchange more than 12 million transcripts and other credentials globally.We make the process simpler, secure and more transparent for everyone.www.parchment.com

SCRIP-SAFE is a global leader for innovative document security solutions for both paper and

electronic records. We provide secured electronic delivery of transcripts, 24/7 online transcript ordering services, desktop diploma printing software and custom foil printed diploma paper. Plus, we’ve completed our 22nd year printing secure transcript paper for more than 1,800 customers annually. Our eSCRIP-SAFE® Global Electronic Delivery Network is growing daily and includes over 1200 schools and organizations worldwide. SCRIP-SAFE has two unique services - Transcripts on Demand-Elite & Diplomas on Demand-Elite - both of which provide full-service transcript and diploma fulfillment.www.scrip-safe.com

SmartCatalog IQ is a breakthrough in academic information solutions. IQ manages catalogs, curriculum approval processes, syllabi and transfer credit evaluation, all while integrating with student information systems. IQ includes e-mail notifications, and online curriculum proposal forms. Web catalogs are ADA compliant and searchable – all in one easy-to-use, web-based solution backed by legendary customer service.www.academiccatalog.com

SEAtS Software, the Student Success Platform, pulls in all your student engagement interactions from across multiple channels into a single, clean interface. This allows you to seamlessly analyse and act on these signals helping students to achieve their true potential. SEAtS unified cloud platform allows your team to embed a laser focus on student and organisational success into your institutions culture. www.seatssoftware.com

Turnitin is revolutionizing the experience of writing to learn. Turnitin’s formative feedback and originality checking services promote critical thinking, ensure academic integrity and help students improve their writing. Turnitin provides instructors with the tools to engage students in the writing process, provide personalized feedback, and assess student progress over time. Turnitin is used by more than 30 million students at 15,000 institutions in 140 countries. Backed by Insight Venture Partners, GIC, Norwest Venture Partners, Lead Edge Capital and Georgian Partners, Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands and Melbourne, Australia.www.turnitin.com

Conference Exhibitors

Save the date!2017 NEACRAO

Annual ConferenceNovember 8-10, 2017Holiday Inn by the Bay

Portland, ME

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Katherine E. Hilliker, Boston UniversityJordan R. Scobie, Middlebury CollegeKatherine McCraw, Williams CollegeRobert E. Hewes, Massachusetts Institute of TechnologyGenevieve R. Pratt, Mount Holyoke CollegePercy F. Crane, University of MaineMilton E. Noble, Brown UniversityM. Elizabeth Hood, Willimantic State CollegeDonald Oliver, Boston UniversityHelen B. Johnson, Bowdoin CollegeFranklin O. Fingle, University of ConnecticutOlga E. Ellis, Springfield CollegeRudolph M. Morris, Northeastern UniversityThomas A. Garrett, Assumption CollegeHarry R. Carroll, University of New HampshireJames W. Eastwood, University of Rhode IslandCharles W. Duhig, Brandeis UniversityV. Rev. Royal J. Gardner, O.P., Providence CollegeWilliam H. Lammers, Springfield CollegeJohn W. Vlandis, University of ConnecticutAthena Pappas, Worcester Polytechnic InstituteGilbert C. Garland, Northeastern UniversityJames A. Harmon, University of Maine at OronoRobert F. Grose, Amherst CollegeEugene A. Savage, University of New HampshireCorinne Elliott, Goddard CollegeMyron D. Hager, Westbrook CollegeFlorence S. Kimball, Mount Holyoke CollegeLeslie L. LaFond, Western Connecticut State CollegeGeorge L. Coleman II, Colby CollegeJohn S. Foley, Rhode Island CollegeJohn F. Collins, Jr., University of Maine at OronoDonald E. Healy, St. Anselm CollegeGeorge C. Howard, Williams CollegeMary Elisabeth Randall, University of Maine at Augusta

Eileen Tosney, College of the Holy CrossWilliam R. Bates, Boston UniversityMary A. Hefron, Suffolk UniversityMaureen A. McNamara, St. Michael’s CollegeAdriana Farella, University of Massachusetts BostonJ. Anthony McLaughlin, University of Maine at FarmingtonPaul Fistori, University of Massachusetts DartmouthDavid Taggart, University of Rhode IslandLouise Lonabocker, Boston CollegeHeather C. Smith, Community College of Rhode IslandJames R. Regan, Massachusetts Bay Community CollegeKeith D. Rabine, Massachusetts Maritime AcademyDorothy M. Lauria, Quinnipiac UniversityKathleen Teehan, University of Massachusetts BostonJoseph P. DiMaria, Community College of Rhode IslandBrian P. Murphy, Stonehill CollegeDeborah J. Aiken, Community College of Rhode IslandHazel Doak, University of Maine FarmingtonKathy Ryan, University of Massachusetts AmherstCharles R. Toomajian Jr., Williams CollegeWalter F. Caffey III, Suffolk UniversityMark R. Powers, Framingham State CollegeDonna Campbell, Post UniversityMeredith Braz, Dartmouth CollegePatrick Sullivan, University of Massachusetts AmherstIrene Rios, Albertus MagnusKathy Posey, Bennington CollegePatti Stimpson, University of New HampshireDonald Dykes, US Coast Guard AcademyMary Meserve, Bates CollegeMarcia Rosbury-Henne, Holyoke Community CollegeKaren Schedin Scola, Rivier University

Past Presidents Executive Board & Committees2015-2016 Executive BoardPresidentAri Kaufman, Berklee College of Music

President-Elect Bryan Boppert, Salem State University

Past President Karen Schedin Scola, Rivier University

Vice President of Admissions/Enrollment ManagementKeiko Broomhead, Wentworth Institute of Technology

Vice President of College Admissions/HS Relations Valerie Leclair, Rivier University

Vice President of Professional Development Bryn Nowell, Holyoke Community College

Vice President of Registrar and Records Mike Burke, Harvard University

Archivist/Parliamentarian Marcia Rosbury-Henne, Mount Wachusett Community College

Association Editor and Web Manager Alexander Wolniak, New England Conservatory

Secretary Tara Walor, MIT Sloan School of Management

Treasurer Holly Fitzpatrick, Greenfield Community College

Treasurer-Elect Virginia Mayne, Gordon College

2016 Annual Conference Co-ChairsExhibitsTrish Amaral, University of Massachusetts AmherstEric Johnson, Mount Wachusett Community College

Local ArrangementsHattie Kerwin Derrick, Lawrence Memorial/Regis CollegeLori Pendleton, Charter Oak State College

ProgramKatherine Walo, Massasoit Community CollegeEthel Falaise, Harvard University

RegistrationSandra Stevens, University of HartfordD. Antoine Blalark, MGH Institute of Health Professions

Reverse College DayMichelle Hughes, Massasoit Community CollegeJames Sargent, Trinity College

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Very special thanks to Massasoit Community College for the marketing and program materials.Thank you!

-------------Interested in participating in a NEACRAO committee? Questions or concerns?

Contact us!neacrao.org

Welcome to the beautiful

Radissonfor another informative NEACRAO

conference in vibrant Manchester, NH.