2nd Quarter April-June

2

2-1-1 INQUIRIES

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Quarterly Report - 2014 2nd Quarter

3

TOP 5 REQUESTS

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Quarterly Report - 2014 2nd Quarter

4

PRIMARY SOURCE OF INCOME

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Quarterly Report - 2014 2nd Quarter

5

INCOME LEVEL

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Quarterly Report - 2014 2nd Quarter

6

TOP UNMET NEEDS & REASONS

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Quarterly Report - 2014 2nd Quarter

7

TOP 10 REFERRED SERVICES

Quarterly Report - 2014 2nd Quarter

TOTAL UWSEM 2-1-1 REGION

# of Requests% % of Total %# of Referrals

Provided%

Average # of Referrals per

Request%

1 Gas Service Payment Assistance 7,006 20.3% 14,092 2.0

2 Food Pantries 2,371 6.9% 6,604 2.8

3 Rent Payment Assistance 2,244 6.5% 3,347 1.5

4 Electric Service Payment Assistance 1,853 5.4% 3,947 2.1

5 Community Shelters 1,391 4.0% 3,080 2.2

6 Housing Search Assistance 1,156 3.3% 1,948 1.7

7 Emergency Shelter Clearinghouses 1,023 3.0% 982 1.0

8 Undesignated Temporary Financial Assistance 804 2.3% 920 1.1

9 Job Search/Placement 696 2.0% 1,219 1.8

10 Water Service Payment Assistance 681 2.0% 846 1.2

8

TOP 10 REFERRED SERVICES

Quarterly Report - 2014 2nd Quarter

WAYNE COUNTY

# of

Requests % of Total

# of Referrals Provided

Average Referrals

per Request

1 Gas Service Payment Assistance 4,932 20.2% 9,054 1.8

2 Rent Payment Assistance 1,515 6.2% 2,009 1.3

3 Food Pantries 1,471 6.0% 4,052 2.8

4 Electric Service Payment Assistance 1,262 5.2% 2,485 2.0

5 Emergency Shelter Clearinghouses 920 3.8% 918 1.0

6 Community Shelters 809 3.3% 2,165 2.7

7 Housing Search Assistance 767 3.1% 1,418 1.8

8 Water Service Payment Assistance 586 2.4% 697 1.2

9 Undesignated Temporary Financial Assistance 576 2.4% 649 1.1

10 Job Search/Placement 523 2.1% 957 1.8

OAKLAND COUNTY

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1 Gas Service Payment Assistance 933 22.5% 2,429 2.6

2 Rent Payment Assistance 341 8.2% 652 1.9

3 Food Pantries 278 6.7% 781 2.8

4 Electric Service Payment Assistance 239 5.8% 640 2.7

5 Community Shelters 221 5.3% 355 1.6

6 Housing Search Assistance 169 4.1% 236 1.4

7 Undesignated Temporary Financial Assistance 99 2.4% 126 1.3

8 Job Search/Placement 83 2.0% 115 1.4

9 General Legal Aid 68 1.6% 116 1.7

10 Adult State/Local Health Insurance Programs 59 1.4% 82 1.4

9

TOP 10 REFERRED SERVICES

Quarterly Report - 2014 2nd Quarter

MACOMB COUNTY

#  of  

Requests  %  of  Total    

#  of  Referrals  Provided  

Average  Referrals  

per  Request  

1 Gas Service Payment

Assistance 873 18.9% 1,998 2.3

2 Food Pantries 540 11.7% 1,563 2.9

3 Community Shelters 321 6.9% 515 1.6

4 Rent Payment Assistance 305 6.6% 560 1.8

5 Electric Service Payment

Assistance 263 5.7% 598 2.3

6 Housing Search Assistance 202 4.4% 276 1.4

7 Undesignated Temporary

Financial Assistance 100 2.2% 112 1.1

8 General Legal Aid

83 1.8% 121 1.5

9 General Clothing Provision

82 1.8% 145 1.8

10 Diapers 67 1.4% 159 2.4

WASHTENAW COUNTY

#  of  

Requests  %  of  Total    

#  of  Referrals  Provided  

Average  Referrals  

per  Request  

1 Gas Service Payment

Assistance 171 19.5% 381 2.2

2 Emergency Shelter

Clearinghouses 62 7.1% 62 1.0

3 Food Pantries 53 6.1% 140 2.6

4 Rent Payment Assistance 52 5.9% 71 1.4

5 Electric Service Payment

Assistance 50 5.7% 119 2.4

6 General Dentistry

25 2.9% 40 1.6

7 Undesignated Temporary

Financial Assistance 21 2.4% 25 1.2

8 Job Search/Placement 19 2.2% 32 1.7

9 Low Income/Subsidized Private

Rental Housing 18 2.1% 35 1.9

10 General Legal Aid 17 1.9% 21 1.2

10

TOP 10 REFERRED SERVICES

Quarterly Report - 2014 2nd Quarter

MONROE COUNTY

#  of  Requests  %  of  Total    

#  of  Referrals  Provided  

Average  Referrals  

per  Request  

1 Gas Service Payment

Assistance 873 18.9% 1,998 2.3

2 Food Pantries 540 11.7% 1,563 2.9

3 Community Shelters

321 6.9% 515 1.6

4 Rent Payment Assistance 305 6.6% 560 1.8

5 Electric Service Payment

Assistance 263 5.7% 598 2.3

6 Housing Search Assistance

202 4.4% 276 1.4

7 Undesignated Temporary

Financial Assistance 100 2.2% 112 1.1

8 General Legal Aid 83 1.8% 8 0.1

9 General Clothing Provision 82 1.8% 145 1.8

10 Diapers 67 1.4% 159 2.4

LAPEER COUNTY

#  of  

Requests   %  of  Total    

#  of  Referrals  Provided  

Average  Referrals  per  Request  

1 Gas Service Payment

Assistance 39 22.4% 101 2.6

2 Electric Payment Assistance 13 7.5% 40 3.1

3 Rent Payment Assistance

11 6.3% 24 2.2

4 Community Shelters

11 6.3% 13 1.2

5 Food Pantries 10 5.7% 27 2.7

6 Housing Search Assistance

7 4.0% 7 1.0

7 Job Search/Placement 4 2.3% 6 1.5

8 Specialized Information and

Referral 4 2.3% 4 1.0

9 Area Agencies on Aging 3 1.7% 3 1.0

10 Central Intake/Assessment for

Substance Abuse 3 1.7% 3 1.0

11

TOP 10 REFERRED AGENCIES

Quarterly Report - 2014 2nd Quarter

TOTAL UWSEM 2-1-1 REGION

Count Percent of Six County

Total 1 SALVATION ARMY (THE) – EASTERN MICHIGAN DIVISION 8,294 15.0%

2 HEAT AND WARMTH FUND (THE) 5,127 9.3%

3 MICHIGAN DEPARTMENT OF HUMAN SERVICES 4,277 7.7%

4 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 1,942 3.5%

5 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 1,181 2.1%

6 UNITED COMMUNITY HOUSING COALITION 1,069 1.9%

7 MACOMB COUNTY COMMUNITY SERVICES AGENCY 1063 1.9%

8 OLHSA, A COMMUNITY ACTION AGENCY 1011 1.8%

9 NEIGHBORHOOD SERVICE ORGANIZATION 1005 1.8%

10 CROSSROADS OF MICHIGAN 990 1.8%

12

WASHTENAW SUMMARY

Quarterly Report - 2014 2nd Quarter

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13

MONROE SUMMARY

Quarterly Report - 2014 2nd Quarter

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14

LAPEER SUMMARY

Quarterly Report - 2014 2nd Quarter

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Quarterly Report - 2014 2nd Quarter

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16

UNITED WAY 2-1-1 PRIMARY PARTNERS

!! United Way for Southeastern Michigan

!! United Way of Lapeer County

!! United Way of Monroe County

!! United Way of Washtenaw County

!! Huron Valley Ambulance

!! Macomb Crisis Center

!! Common Ground

!! Neighborhood Service Organization

!! U of M Psychiatric Emergency Service

!! Lapeer County Community Mental Health

Quarterly Report - 2014 2nd Quarter

For additional information on this report, contact: Kristen Bolds, Project/Outcomes Manager Kristen.Bolds@LiveUnitedSEM.org (313-226-9349)