Kelly Wells, PENov 5, 2019

NCDOT Experience in Coordinating with Navigation Companies

OutlineNCDOT Navigation Coordination

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• My Role • Experience

– Hurricanes Matthew & Florence– Day to Day

• Understanding >>> Process • Recent Cases: good, bad & ugly

Trav Info Engineer• DriveNC.gov website

– Home Grown RCRS– Field entered (1000+) users– Bing Base Map– Includes Emails & API

• NC 511 phone system• Probe Speed Data

– I-95 Corridor Coalition / Vehicle Probe Project– Since 2008– Trav Info & TSMO & …..

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Hurricane Matthew• October 2016• 1500 road closures • Not Waze CCP

members yet• I-95 Closed due to

flooding near Fayetteville– SHP “You cannot

go any further: road is closed.”

– Driver returns one hour later “But my GPS keeps routing me back here”

CompanyHow do they interface with

NCDOT?Incidents / Traffic POC's Mapping POC's

Navigation/ Routing POC's

End Users

WazeTIMS API & Waze Map

Editor

closures@google.comWaze Map Editor

Waze Mapping Contacts

contact@wazenc.usWaze App

80% of top U.S auto OEMs

I Heart Radio: 20+ NC radio stations

~90% of in- vehicle nav systems,inlcuding

every new BMW, Audi & Daimler

Alpine, BMW, Mercedes, Hyundai, Pioneer, Volkswagen

and ToyotaFacebook, Amazon

and UPS

Apple Maps Uber

Tom Tom DeviceOn Star

Some Subaru, Fiat, Renault-Mitsubishi-Nissan (until 2021), Mazda, Toyota &

Lexus

Google Traffic Cast

Check Waze (???) + Traffic CastThen email

closures@google.com

Use this link to submit a map change to Google: https://support.google.com/maps/answer/3094088?co=GENIE.Platform%3DDesktop&hl=en

Google Maps

INRIX

incidentsupport@inrix.com

425-284-3870

support@inrix.comINRIX App

Some in veh nav systems

Bing (Microsoft)(This is the base

map for TIMS/DriveNC)

HERE

When speed colors are wrong or missing on

Bing Map check HERE.If ok on HERE and not

on Bing than email bmesupp@microsoft.co

mNote: Bing only shows

speeds if HERE confidence > 0.7

When Bing map is wrong check HERE.If ok on HERE and not on Bing than email bmesupp@microsoft.com

BingDriveNC.gov

TCS@here.com

Garmin

Sirius XM

Wilmari.Diaz@here.com (new roads, construction)michael.holzer@here.com (new roads, construction- Eastern NC)taryn.williams@here.com (new roads, construction -Western NC)TCSTraffic@here.com (timing of map updates)

TomTom

Traffic Cast

ntoc_list@trafficcast.com

608-957-7210 Overnight handled

from Shanghai

HERE DriveNC API

Traffic Cast - firstNOC@tomtom.com -

second

If colors shown on TIMS map does not match text of TIMS incidents contact

HERE_Traffic_Alerts@here.com (This will most often be when TIMS says the

road is closed and HERE is showing traffic moving in the closure or when

HERE shows the road as closed (red/white dotted lines) and TIMS says

it is open.) This email is monitored 24x7. You can also call them at (312)

348-6996Also CC Robert Landolfi

(robert.landolfi@here.com)on all email correspondence with HERE

See HERE tab for additional HERE contact info

Traffic Cast

TIMS API

tomtom.com/mapshare/tools/#

Tom Tom

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• My best understanding

• Changes with new info– Apple moving

from TomTom to own maps

• Please share any new/better/other info

Hurricane Florence• September 2018• 2574 road

closures• Waze CCP

Members & other contacts

• Proactive checking

•

Hurricane Florence

No drive zone: “Don’t trust your GPS.”

Day to Day Requests for Help• 80 K miles of state roads, no county roads• 3-4 per month>>Draft NCDOT policy

Temporary Closures: DriveNC Mapping Changes: Table of Companies and Contacts/Processes

• DOT folks: “I have a new road opening..”• Local Governments: “Our road names are shown incorrectly…• Citizens: “People are routed incorrectly…”

Christmas Tree Farms Private Roads & Dead Ends

• Businesses: Work Zone detours • GIS process: administrative actions vs open to traffic

Biz 40

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-multi-year full closure of main freeway through Winston-Salem-worked hard in advance to get info to providers-our first CCP entered closure (sort of)-weekly proactive checks for changes with multiple nav cos

Monroe Expressway• New Toll Road near Charlotte; Nov 2018 • Notified navigation companies ahead

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Monroe Expressway

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Citizen and business complaints to Secretary about redelivery fees because delivery companies were not aware of changes to cross streets

BEFORE

AFTER

Truck Routing

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• Truckers using Waze, Google, iPhone maps?• HERE and TomTom have “truck products”• NCDOT recommends long but truck suitable detours• How to get good info to trucks ??????

Take Aways

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Develop contacts and processes

Helps both day to day and during big events

Trucks