NAVIO Total Care Program

Extended warranty, service and clinical supportExtend your standard one year NAVIO warranty while adding several benefits to maximize system utilization and performance. Regular maintenance, on-site software upgrades, continual clinical support and repair coverage eliminates any system upkeep concerns.

NAVIO Total Care allows you to focus on providing the best patient care and growing your robotic orthopaedic program.

Meet your Total Care team:• Robotic integration coordinator

Provides assistance with on-site surgeon and surgical team training, clinical case review and troubleshooting, and clinical support as required.

• Service technician Smith & Nephew certified to service and replace all NAVIO Surgical System components and upgrade system application software.

• Customer support On call customer support for issuing replacement parts, scheduling repair visits and receiving client feedback and concerns.

Preventative MaintenanceBiannual service visits by Smith & Nephew trained and certified field technicians.

Our Total Care Program aims to improve system life, prevent unplanned maintenance activity, and provide you with the clinical resources to optimize your surgical system so you can keep your focus on patient care.

On-site repair and service

• Full coverage on service labor and NAVIO™ Surgical System hardware and software.

• Smith & Nephew tested and approved replacement components.

• Rapid response time for emergency site visits.

Software support

• Continual software license upgrades for improved workflow and added features.

• On-site installation by Smith & Nephew service technician within 30 days of release.

• Biannual performance evaluation.

Ongoing clinical training and support

• On-site training and certification for additional surgeons.

• Ongoing availability of clinical support and consultation services.

Foot pedal controls

• Test connection

• Evaluate response time

Filters

• Check and replace

Navigation camera

• Confirm camera calibration

• Check laser point function

Fans

• Remove debris

• Evaluate airflow and performance

Caster/brakes

• Inspect and tighten locks

Software evaluation

• Run error report

• Evaluate system health

Articulating arm

• Correct arm tension

• Confirm full range of motion

Internal and external cables

• Reliability checks

• Test electrical grounding

• Verify cables are secure

Talk to an expert about how NAVIO Total Care can give you the most out of your investment.

1-763-452-4950

Smith & Nephew

2905 Northwest Blvd., Suite 40 Plymouth, MN 55441 USA

Supporting healthcare professionals for over 150 years

www.smith-nephew.com ™Trademark of Smith & Nephew. ©2017 Smith & Nephew, Inc. 05939-US V2 09/17