VP: Nguyen My Hanh

ID: 442321

First member: Bui Thi Huong Giang

ID: 442309

Second member: Dong Quang Lam

ID:442314

Third member: Nguyen Manh Long

ID: 442326

Our goal is to serve our customers and to represent our factories well.

We will accomplish our objectives by stressing honesty, integrity, and

diligence, remembering that we exist to serve others.

Work hard to ensure customer’s satisfaction and confidence in what we

sell.

VP: Nguyen My Hanh –

Sales manager

Review operational records and

reports to finance department

Monitor customer preferences

to determine focus of sales

efforts.

Recommends changes in

products, service

Motivate team members

Bui Thi Huong Giang –

Main seller

Assist shoppers, give advice and guidance on product selection to customers.

Be responsible for processing cash.

Provides historical records by maintaining records on area and customer sales.

Dong Quang Lam –

Sales delivery

Write customer orders, assist and coordinate with managers in delivering products to customers.

Collect money from customers, make change, and record transactions on customer receipts.

Record sales or delivery information on daily sales or delivery record.

Nguyen Manh Long –

Customer care

Resolve customer complaints

regarding sales and communicate

customer requests to manager.

Maintain and improve relationships

with the client.

Maintain an awareness of all

promotions and advertisements.

Before exporting our products: Using export market research

Being prepared to modify our product and your marketing to take

account of local rules and cultural preferences.

Being clear in the sales contract about where our responsibilities

end and the buyer's start.

Marketing and ways to sales product Selecting a distribution channel

Working with a sales agent

Payment method: Advance payment is safest

Exchange rate has to be concerned

Delivery method: May use a freight forwarder to handle their transport.

Choose one who knows the territory and who can handle

our product

Check packaging and transport regulations in our

destination country.

Too many competitors.

o The opportunity for our products to approach customers was

lower.

Selecting products that had high pragmatic value with reasonable

price, guaranteed quality, always provided the best service to

satisfy our customers, combined with effective advertising.

Bad weather:

o Heavy rain make customers feel

inconvenient when stopping to go

shopping or go out to buy

something.

Sales department immediately

dispatched a person who was in

charge of receiving customer's

order and free delivery in campus

area.

Time management:

• Because the project took place during the course, we also encountered a number of difficulties about time management.

Time management -

Solution:

• By the flexibility of each members with the support of other groups that had helped sales team completed mission

Time management -

Solution:

• We had adjustments for proper allocation of time for each member to enable them to perform their best ability.

Sales will keep business running. Sales will bring you cash. Cash is the

lifeblood of your business.

With our enthusiasm, combined with the support of other

groups, the sales team has brought revenue and profit at the

very first day of project.

• Guide our business decisions in order to maximize sales and revenue while delegating resources and sales more efficiently.

Predict the future performance of our project as closely

as possible.

• Recorded revenue and sales figure of each product to discuss with the other teams to adjust the menu and price reasonably.

Timely adjustment

Each member of the group has successfully completed our mission, as well as coordination closely and harmoniously with other departments under CEO's control and guidance of the project to bring success to the company.

We want to share a hand with the purpose of helping the disadvantaged at the National hospital of Pediatrics in Hanoi with a desire they would have a warm mid - autumn festival and could temporarily forget sickness.

Thank you for your attention