national and institutional km (grs experience) · 2016-11-22 · document management system (dms)...

National and Organizational Aspects of

Knowledge Management and Networking

(GRS experience)

Hartmuth Teske, GRS

October, 29th 2015

4th ASEM Seminar on Nuclear safety

Content

4th ASEM Workshop, October, Madrid, Spain 2

Organizational (institutional) knowledge management:

• KM as top priority of GRS

• GRS Portal - Main platform to support internal KM

• Project Center - Information, knowledge and collaboration for project purposes

• Team-Sites - collaboration and team working

• Knowledge-Sites – specific technical areas of knowledge

National knowledge networking for regulatory purposes

Capacity building and human resources development at GRS

KM of the European TSO network (ETSON)

Organizational knowledge management

and

Platforms for

Information, Knowledge and Collaboration


KM as a top priority of GRS (1)


KM and knowledge networking are cornerstones to fulfil the obligations of GRS as a TSO for RB and as a leading scientific nuclear research institution

This is expresses in the GRS mission statement, objective and strategies: “Making available and further developing scientific knowledge and methods to protect people and environment from dangers and risks of technical facilities”

KM become part of the work processes on a daily basis. For this purpose an information, knowledge and collaboration system (platform) was put in place to collect and made easier accessible resources dispersed in a wide variety of file-shares, databases and web-based storages

By using KM GRS is maintaining and further developing its technical competence with regard to:

• The state of the art in science and technology

• Knowledge oriented planning and implementation of projects

• Distribution and sharing of knowledge,

• Utilization of knowledge

As a project-oriented institution, GRS implements process-based KM to capture knowledge were it is being produced, e.g. in all core processes



KM and knowledge networking are increasingly becoming cornerstones to fulfil the objectives of GRS as a TSO for RB

For GRS this is expresses in its mission statement: “Making available and further developing scientific knowledge and methods to protect people and environment from dangers and risks of technical facilities”

KM become part of the work processes on a daily basis. For this purpose an information, knowledge and collaboration system (platform) was put in place to collect and made easier accessible resources dispersed in a wide variety of file-shares, databases and web-based storages

By using KM the GRS is maintaining and further developing its technical competence with regard to:

• The state of the art in science and technology;

• Knowledge oriented planning and implementation of projects;

• Distribution and sharing of knowledge;

• Utilization of knowledge.

As a project-oriented institution, GRS implements process-based KM to capture knowledge were it is being produced, e.g. in all core processes

Knowledge management

Knowledge

identification

Knowledge

aims

Knowledge

acquisition

Development

of knowledge

Documentation

of knowledge

Assessment

and utilisation

of knowledge

Business Processes in the GRS



As a project-oriented institution, GRS implements process-based KM to capture

knowledge were it is being produced, e.g. in all core processes

GRS Portal - Main platform to support internal KM


Intranet portal

-> Provides browser-based access to all information and knowledge sources available for GRS

-> Supports a Document Management function covering topical themes such as QM, OrgHB and many more

-> Supports a Collaboration function through team-sites accessible to everybody or to close circles in departments, projects, management & working groups and over particular areas (e.g. emergency center)

GRS Portal: Important benefits


Central access point to all documents, information and knowledge

• Realized web-based with MS Sharepoint Portal

o Document Management

o Collaboration

Document Management System (DMS)

• Build a “Corporate Memory”

• DMS features include checkIn/checkOut, versioning, metadata (document profile data) ...

Extensive search facility

• All portal content

• Crawling and indexing of external sources, mostly

o File Shares (CD’s, …)

o Notes Databases

Very good integration with MS Office

User-friendly, easy to understand (as viewer) and to contribute (as author,

moderator or site-admin)

GRS Projekt Center: Project Site (separate for each project)

Collaboration and information platform on project basis

Quality assu-

red data

Information and

collaboration


GRS Projekt Center: Access Rights for electronic Project Sites

Customer

Project 1 Project 2 Project N … Project 3

Project Management Team, Project

Team

General

Management,

Department and

Devision

Heads…

Staff


Team-Sites: DMS and Collaboration area for specific groups


With:

calendars, meeting libraries, archive, task lists, contact lists, …

Produced results/products, such as databases, handbooks, reports, knowledge-sites

Sub-sites and hyperlinks to external information sources

Knowledge-Sites for selected technical areas: Example Russian NPPs


Russian Reactor Development such as existing NPPs, technical handbooks of

major reactor types, new builds and new concepts

As well as

Country

and

NPP

related

information

Knowledge-Sites for selected technical areas: Example New NPPs


New Reactor Concepts

New Technologies

New Regulatory Approaches

Country related information and

news

National Knowledge Networking

for Regulatory Purposes

by using

National Platforms for

Knowledge Management and Collaboration

on Nuclear Safety


KM on Nuclear Safety in Germany: Strategy/Objective (Regulatory Part)

4th ASEM Workshop, October, Madrid, Spain

Beside the internal platforms: GRS is dealing with KM and KN (knowledge

networking) for national and international cooperation with its partners

In close partnership with the German nuclear regulator (BMUB) GRS provides a

web-based platform for inter-institutionary information, KM and collaboration.

Mission: Use web-based platforms to make nuclear safety and security information,

knowledge and experience visible and available to respective partners

Well-structured national knowledge platform with several levels was established

and is being permanently maintained

Beside national also international resources are included in this system by using

the different nuclear safety networks

15

Identifying the main Stakeholder: Authorities, experts, operators, R&D, …


KM on Nuclear Safety in Germany

KM on Nuclear Safety in Germany: Background How we start?


Phases

• 1. Documents collected on the own desktops

and in own file systems

• 2. Information in different databases (DVD, browser-based) (NPP-Handbooks, MediaWiki, Country Reports,…)

• 3. SharePoint based separate Intranets of the BMUB and GRS

17

inter-institutional I_K&C platform

is missing

Three level of national platforms on nuclear safety matters Public: Internet Team Area (Extranet): InfoServer Internal: Intranet

BMUB Internet

RS-Portal Intranet

GRS Internet

GRS Intranet

SharePoint basiert

open area

open and restricted area

restricted area BMUB/GRS InfoServer

PNS


External Knowledge and Collaboration Portal of BMUB

Extranet: Portal for Nuclear Safety (PNS)


BMUB Extranet is the KM and collaboration facet with authorized access

The PNS is a platform for nuclear safety and security including radiation protection,

transport and waste safety.

It is used by BMUB for national purposes (exchange of information and

collaboration with German state authorities, advisory bodies, TSOs and others)

It is used by BMUB for international purposes (storage of information and space for

collaboration to prepare German positions)

19

Additional to PNS: German NNRP is a focal point for platforms of KM


National Reports

National Networks

Regulatory Knowledge Base

Review and Appraisal Services performed for the country

National event reporting and feedback system

National and International Databases with information related to the country

Regulatory body and involved parties

National radiation and nuclear facilities and activities

20

IAEA

Interconnection of national and international Knowledge Resources Internet Extranet: InfoServer/PNS/NNRP/GNSSN Intranet


BMUB Internet

RS-Portal Intranet

GNSSN

GRS Internet

GRS Intranet

Extranet: BMUB/GRS

InfoServer PNS

SharePoint based

IAEA Internet

RegNet TSO Forum

open and restricted areas

IAEA Intranet

restricted areas

open areas IAEA Nucleus

…

German NNRP

…

Capacity Building

and

Human Resources Development


Main Capacity Building activities and capabilities of GRS


Involvement of GRS in CB belongs to two groups of recipients:

CB capabilities of GRS covers a brought range of necessary areas:

• Offer of training to new employees

• Trainee-Programme

• Seminars for Nuclear Authorities, first of all BMUB

• Mentoring and Tutoring of nuclear authority personnel

• Exchange of experiences with regulators of Eastern Europe and Central Asia

• Training capabilities with external support

for Internal Staff:

- In-house Training incl. Tutoring, Mentoring

- Training courses at external organisations

for External Staff:

National: International:

- Seminars - ETSON

- Mentoring - INSC

- Tutoring - Bil. Coop.

- Cooperation with German universities


Training and qualification for new staff (Example 2014/15)

Basic Training Courses related to GRS

• Introduction to GRS, Quality Management, Project Management;

Project Manager Training

Technical Training Courses (In-house training, GRS-seminars etc.)

• Legal Framework and Reactor Basics

• PWR-Technology Training, Other Reactor Types

• NPP Operation, Accident Analyses, I&C, knowledge of SSCs

Training Courses of external providers (PowerTech Training Center,

Simulator Training Center, ENSTTI etc.)

Optional training on specific topics

• in-house, external, conferences …

Training-on-the-job

Self-studies

24

Knowledge Management

of the European TSO network (ETSON)


ETSON Knowledge Management

Human networking of the association ETSON is complemented by an

effective browser-based platform, making information available,

sharing knowledge and supporting collaboration

respective resources are accessible whether open for the public or

password protected for dedicated teams

The main tasks of

the KM-Group are

the creation,

development and

maintenance of

ETSON and

EUROSAFE

Internet and Intranet

The further development of the common knowledge platform, including

knowledge DB and collaboration Team-Sites, is a challenging task.


http://www.etson.eu/About/Organisation/Pages/km.aspx



Thank

You

for

Attention National & Organisational KM
