NATALIE LLOYD32 Bridgeman Road. natalie.lloyd1@yahoo.co.ukBlacon Mobile: 07715342431ChesterCH1 5LY

Personal Profile

A skilled and experienced Psychology graduate, with a passion and enthusiasm for improving the lives of others; especially in relation to mental health and health promotion. I have developed strong organisational; analytical and research skills, having pursued two valuable research projects in both qualitative and quantitative research areas. I have effective communication and interpersonal skills, which have been strengthened through the peer mentoring scheme I was involved with and my degree studies. I am interested in pursuing a challenging and diverse role that makes best use of my experience and skill-set.

Key Skills

• Sound communication, listening and interpersonal skills, which were developed through the peer-mentoring scheme.

• Have strong resilience and the ability to cope with difficult situations and challenging clients.

• A track record of developing strong working relationships and able to get along with a wide range of people.

• Strong ability to integrate ideas into practice, having good analytical and problem solving skills.

• Excellent time management and computer literacy skills, together with good administrative, record keeping and report writing abilities.

Work History

Scope: Support Worker 2014• Providing support and personal care for vulnerable adults in a day-center setting.• Planning and carrying out of 1-2-1 and groups sessions including bingo, healthy

eating and artwork.• Key-worker to three individuals with learning difficulties.

Open University; BSc (Hons) Psychology (2:2) 2009-2014• Including a quantitative research project on mood and memory, 80%; a qualitative

research project on ADHD, 72%; and a qualitative project on the experience of having migraine condition, 80%.

Spirit Shop: Barista and Shop Assistant 2010- 2012• Customer service; till-work; team-working environment; • Barista with latte and cappuccino experience

Mind in Chester: Project Assistant 2010 -2012• Providing admin support for the ‘Peer Mentoring’ project and Mind in Chester• Recruiting and interviewing volunteers• Marketing and the preparation of questionnaires. • Peer mentoring for clients with mental health issues.

Natalie Lloyd CV

Countess of Chester Hospital; Biomedical Support Worker 2008• Receiving and processing patients’ samples for analysis. • Data entry of tests and patient demographics on the Medi-tech system. • General office reception and clerical duties

InBiz Ltd; Administrative Assistant 2007• Filing, using company database, archiving clients’ information, franking, dealing with

the company post, and other related tasks.

Specsavers Opticians; Data Input Clerk 2006• Involved with customer service, stock rotation maintaining store’s appearance and

worked as part of a team

Customer Service Assistant; Marks and Spencer’s 2005 • Serving on tills, answering customer queries and assisting with stock rotation.

Nursery Assistant; Guilden Sutton Day Nursery 2003-04• Assisting the staff with the care0-5 year olds & supervising 4-11 yr olds after school.

Nursery Assistant; Northgate Nursery 2002-03• Interacting with 3-5 year olds, playing games, making displays and participated with

planning meetings.

Classroom Assistant; St. Christopher’s School 2001• Providing support and guidance to 9-11 year olds with learning difficulties • General class support work and supervising of breaks.

Education and TrainingOpen University BSc (Hons) Psychology (2:2) 2014Scope Basic First Aid, Epilepsy Awareness, Diabetes Awareness 2014

Basic Food Hygiene Educare Adult Safeguarding 2014Mindfull Life-mentor training (Leeds) 2014MindEd Mental health training - several mini-courses (children

and young people) 2014Hearing Voices Network Facilitator Training 2012 Mind Peer Mentor Training. 2010West Cheshire College EDI Level 2 Certificate in Customer Service 2009

NCFE Level 1 Certificate in Drug Awareness 2009High Speed Training Level 2 Award in Food Safety for Catering 2009West Cheshire College City and Guilds Level 2, Learner Support (Awareness) 2007Wrexham ITeC. ECDL. 2004University of Chester Certificate of Higher Education 2001Yale College A Levels; Geography; Environmental Science. 1998Darland High School; 7 GCSE’s (grade A-C) – including English and Maths 1996

InterestsTrustee at Chester Plus (formally Mind)

References - available on request

Natalie Lloyd CV