nasscom hr summit 2014: best employers india: key insights - tarandeep singh, aon hewitt

Best Employers’ StudyKey Findings & Discussion

July 2014

NASSCOM HR Summit, Chennai

Proprietary & Confidential | April 8, 2023

What constitutes a Best Employer?

2

Four measurable factors contribute to whether an organization is a Best Employer.

High Employee

Engagement

Compelling Employer

Brand

High Performance

Culture

Effective Leadership


Aon Hewitt Best Employers Study Process

3

Top Leadership

(CEO Questionnaire & Interview)

Employees

(Employee Opinion Survey)

HR

(People Practices Inventory

(PPI))

The Aon Hewitt Study incorporates all three levers of the organization in data collection:

Audit of Results by Aon Hewitt

Judging of Results by

Independent Jury


4

Best Employer Findings

Discussion with BE’13

Winners


Our Insights

5

1 What’s Changing

2 What can be Better

3 What’s in the Future


6

What’s Changing


What’s Changing - Closer Alignment to Business Outcomes

7

Best Employers – 100%

What is the percentage of organizations linking engagement to productivity?

Market Average – 75%


Customer Satisfaction

0%

10%

20%

30%

40%

50%

60%

70%

80%

7.00 7.20 7.40 7.60 7.80 8.00 8.20 8.40 8.60

En

ga

ge

men

t

Average CDI

SBU 1

SBU 2

SBU 5

SBU 3

SBU 4

SBU 6 SBU 7

SBU 8

Lessons from the Best - IT Organization

Individual & Team Recognition was instrumental in enhancing client satisfaction, investing in great client relationships and implementing innovative practices that added value to client and impacted results

Correlation = 0.859

Impact: Customer Delight driven by Engagement

8


Talent Attractiveness

Lessons from the Best - ITeS Organization

All first time managers go through "Great Managers" that covers aspects like financial planning, goal setting, performance management and query resolution

HR leads sensitization sessions on “talent classification” & potential assessment

Increased from 65%

to 73%

Increased from 80% to

91%

Increased from 73%

to 87%

Decreased from S100

to $85

Decreased from 18%

to 15%

9

Impact: Higher Engagement reduced Hiring Time & Costs


What’s Changing – Leadership development

10

What percentage of organizations are using multiple tools for development of Leaders?

Best Employers – 67%

Market Average – 28%

What is the most commonly used practice to deliver High Performance from HI-PO in BE organizations?

Special Project Teams


11

What can be Better


What can be Better – Career Opportunities / Exposure

12

How long have Employees been naming Career Opportunities as the no.1 improvement area for Engagement?

8 years


What can be Better – Define your Brand

13

What percentage of organizations have complete alignment of Employee Offer between CEO and HR?

20%


What can be Better – Deliver your Brand

14

Out of Reputation, Pride and Credibility, which area has the lowest scores in India for the IT-BPO Sector?

Credibility Index


What can be Better – Effective Leadership

15

Out of 3 pillars of Effective Leadership – Future Vision, People Focus and Business Excellence, which area are Leaders scoring lowest in the IT-BPO Sector?

People Focus


16

What in Future


What in Future – Understand the importance of action versus assessment

17

Underachievers spend more time assessing culture

High Performers spend more time Managing culture


What in Future – Key areas to act upon

18


19

Best Employer Findings

Mr. Muthu Kumar Thanu, Group CHRO, TAFE

Mr. David E Nallathambi, Senior Vice President, Head – HR for Technology and HR Shared Services Centre, Scope India

Discussion with BE’13

Winners

NASSCOM HR Summit, Chennai

Thank you

nasscom hr summit 2014: best employers india: key insights - tarandeep singh, aon hewitt

Leadership & Management

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