naresh goyal
TRANSCRIPT
NARESH GOYAL
INTRODUCTION
Born in December 23, 1950 at Patiala in Punjab in the house of a jewellery dealer.
Completed his graduation in Commerce in 1967 at Bikram College of Commerce.
Travel business with the GSA for Lebanese International Airlines.
Public Relations Manager of Iraqi Airways in 1969 and from 1971 to 1974 was the Regional Manager for ALIA, Royal Jordanian Airlines.
In May 1974, Naresh Goyal founded Jet air (Private) Limited.
Involved in developing studies of traffic patterns, route structures, and operational economics and flight scheduling.
In 1991, Naresh Goyal set up Jet Airways for the operation of scheduled air services on domestic sectors in India.
Jet Airways started commercial operations on May 05, 1993.
Opportunity realized
From 1953 until 1992, the only airlines allowed to be based in India were owned and operated by the government
Government opened the airline industry to private competition, Goyal jumped at the opportunity
Jet Airways has evolved into India's largest private domestic airline with over 320 flights daily to 48 destinations, of which five are international
Strategies behind the success
Choice of Aircraft. JA chose newer 737-300s over older Boeing 737-
200s. Lease costs were at least 40% higher but they were
more fuel efficient (consumed 8% less fuel) and were cheaper to maintain.
Only had one type of aircraft 737-in its fleet so maintenance and flight crew training was simpler.
Advantage over others
Jet Airways' aircraft utilisation and number of flights per day was more than that of Indian Airlines.
Indian Airlines' 397 employees per aircraft, Jet Airways had only 163 employees per aircraft.
Did not face any competition from the other private player-Sahara Airlines.
First-mover advantage
Controversial strategy?
He was clear top jobs in the organisation would be manned by expats
Board was eventually packed with stalwarts like Vic Dunca who came from Philippine Airlines and Ali Ghandour, former chairman of Royal Jordanian.
The discipline, practices and experiences expats introduced benefited the airline tremendously
SPECIAL SERVICES
Reservations Interactive Voice Response Payment & Ticketing
Service (IVR) City Check-in One Time Check-in on Return Journey Tele Check-in Web Check-in Kiosk Check-in
Mobile Ticketing Airport Lounges Facilities for the Physically Challenged JetPrivilege JetPrivilege has won Freddie Awards considered
'Oscars' of frequent flyer programmes across the world
Achievements
'Entrepreneur of the Year Award for Services' from Ernst & Young
'Outstanding Asian-Indian' award for leadership by the Indian American Centre for Political Awareness
'Aerospace Laurels' for outstanding contribution in the field of Commercial Air Transport twice
'Superbrand' status by the world's leading authority on branding, the Superbrands Council
TATA AIG - Lifetime Achievement Award at the Abacus-TAFI Awards ceremony
First NDTV Profit Business Award 2006 to Jet Airways
One of the five leaders from India in their Asia Edition cover story "Stars of Asia - 25 Leaders at The Forefront of Change."
CHALLENGES FACED
Aftermath of 9/11 and the following plane-scare Entry of low-cost air carriers like Air Deccan,Spice
Jet, Goair and emergence of strong rival Kingfisher Uproar over large layoffs of employees Six-day-long agitation by the pilots at Jet Airways
alleging discrimination by management
RECENT DEVELOPMENTS
Introduction of Jetconnect Jet-Kingfisher agreement to economize and save
both the airlines from the bad times of 2008 Agreement that rationalized the operation of routes,
sharing of codes, prices and availability, fuel management and ground handling
Made Jet Airways-Kingfisher the largest market player in India
CSR ACTIVITIES BY JET
Blood Donation Camp in association with Prathama Blood Centre in Ahmedabad
Relief efforts in the aftermath of the earthquake in Jammu & Kashmir
Relief efforts in the aftermath of the Tsunami Relief Efforts in the Aftermath of the Gujarat
Earthquake Magic Box and Contribution to Osmanabad and
Kargil
Eco-friendly Napkin Cords on their Premiere Class Long-haul service
Magic Box -Jet Airways' In-flight Collection Programme
Other Activities
WHAT SETS MR GOYAL APART SELF-MADE RISK TAKER VISIONARY PERFECTIONIST