Narendar Reddy Katterapally8/21 Locarno Avenue, Sandringham, Auckland -1025

Email: katterapally.narendar@gmail.comMobile: 022 632 1913

CAREER OBJECTIVE

I am currently seeking full-time employment opportunities within Customer service and Technical support environments. I have recently completed my Diploma in Computing, Level 7 where I have gained further understanding and knowledge about networking and technical principles. I have excellent communication skills and previous customer service experience. Willing to work in a challenging position with a growing organization where I can utilize my technical and interpersonal skills to serve the organization and enhanced the same.

TRANSFERABLE SKILLS:

Excellent communication on both written and verbal Strong team player with great interpersonal skills Motivated, target oriented and proactive problem solver Ability to resolve issues quickly while under pressure Excellent time and organisation management skills Quick learner and can adapt to new processes Positive, friendly “can do” attitude

TECHNICAL SKILLS:

Microsoft server 2012 R2 Desktop and Network Administration, DNS & DHCP Active Directory Domain Services Windows, Linux and Mac Android and IOS Firewalls and Security Email clients (Thunderbird and Outlook) VOIP phone support Cisco applications Hardware troubleshooting Good knowledge on Routers and Switches

EMPLOYMENT HISTORY:Company: Greenpeace New Zealand, Auckland April 2015 - PresentDescription: IT Support Technician (Internship)Achievements:

Initiated new secure/encrypted email communication to transfer confidential data to outside of the organisation

Took over senior IT Technician responsibilities during his holidays Received best IT Support recognition from users

Responsibilities:● Ensure IT systems run with high uptime and optimal performance

● Assist with the development and testing of custom applications● Service IT support queue● Working on Active Directory & Domain Services User account administration maintenance ● Telephonic support● Complying with the Data Protection Policy at all the time● Producing and maintaining clear documents● Allocate/deploy hardware and software● Maintain hardware/software inventory● Manage/monitor centralized security-patch/software/Anti-Virus updates● Contribute to IT Infrastructure projects as directed by IT Manager

Company: Yogurt n More Products, Auckland Oct 2014 – Feb 2015 Position: Customer SupportAchievements:

Built good relationship with customers Responsibilities:

Assisting in sales Attending Inbound and outbound calls Billing and invoicing Documenting product recalls Clerical tasks

Company: Ace School for Professional Studies, India Jan 2014 – Jun 2014Description: Management TraineeAchievements:

Professional comfort with different age groups Received appreciations for being proactive

Responsibilities: Attending Inbound and Outbound calling Maintaining database Managing appointments with higher officials Explaining course infrastructure to students

STRENGTHS:

Communication skills, strong user of English both verbal and written and can speak various Indian languages

Customer service Well organised Keep up to date with new technologies Time management

ACADEMIC QUALIFICATIONS:Diploma in Computing, Level 7 (Networking) Aug 2014 – May 2015New Zealand School of Education, Auckland Key modules:

Creating LAN networks, Active Directory administration

DNS / DHCP principles Group policy management, Remote desktop services and creating Virtual Private

Networks Patching the cables to switches and routers Administrator and user level permissions

Bachelor of Technology (Electrical and Electronics Engineering) Aug 2009 – May 2013Jawaharlal Nehru Technical University, India Key modules:

Programming languages: C, C++ Signals and systems, electrical technology, electronic circuit analysis Key principles around analogue and digital communications, electromagnetic

transmission lines Microwave engineering, optical communications, digital signal processing Basic construction, working and types of transformers and 3-phase motors

INTERESTS AND HOBBIES:

I enjoy playing cricket and also I interested to do social activities.

Example: Blood donation camp and helping orphanage children.

Referees: Available upon request