napus knowledge base
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NAPUS KNOWLEDGE BASE. Knowledge Base Content. This library of Postal information contains over 3000 downloadable documents, pre-written templates, PowerPoint training aids, manuals and videos that cover all functional areas that a Postmaster will encounter in their daily duties. . - PowerPoint PPT PresentationTRANSCRIPT
NAPUS KNOWLEDGE BASE
Knowledge Base Content
This library of Postal information contains over 3000 downloadable documents, pre-written templates, PowerPoint training aids, manuals and videos that cover all functional areas that a Postmaster will encounter in their daily duties.
History of Knowledge BaseThe Knowledge Base was created from John Galera’s Postmaster Survival Disk
The library was compiled from the Postal Service bluepage and contributions from Postmasters around the country
Obtain approval from your MPOO or District Manager before accessing or loading the files on your USPS computer
Access www.napus.orgClick on NAPUS Knowledge Base
Registration Process
Fist time user will need to register with Last Name and NAPUS member number (located on front of Postmaster Gazette)
Registration Process
When prompted you will enter the required information to finish your registration, once registered you will log on with your email and password.Once registered you will be able to download any of the files in the Knowledge Base
Accessing FilesAcross the top banner, you can access:
• USPS Manuals • NAPUS Documents
• All Programs
Search Option The “Search” box will allow the user to enter a subject or area of inquiry to save time
The user can choose to review the listed documents
The categories are listed in alphabetical order
All ProgramsADDRESS MANAGEMENT SYSTEMSAPWU CONTRACT CHANGES 2011CHECKLISTSCOMPLEMENT & HIRINGCOMPUTER INFORMATIONCUSTOMER SERVICEDELIVERY & COLLECTIONSDELIVERY AND RETAIL OPERATIONSDUO- CLOSUREEBUY 2ECAREEREDWEFLASHERMS
All Programs
EMPLOYEE SELF SERVICE ENVIORNMENTAL GUIDEBOOKSEREASSIGNF-4F2 CSS DELIVERY TRAININGFINANCEFINANCE-TAKING MYSTERY OUTGOOD WEBSITESHARASSMENTHUMAN RESOURCESINFORMATION TECHNOLOGYINTERNTIONAL SHIPPINGINTERVIEWER QUESTIONSLABOR
All ProgramsMARKETINGMCS TRAINING FILESMISCELLANEUOUS INFORMATIONOFFICE MANAGEMENTPEG DOCUMENTSPERFORMANCE EVALUATION - PESPFPPM 18-22 TRAININGPM INSTALLATIONSRDM-WOSRETAIL & MARKETING
All ProgramsSOP STATIONSOP SUPERVISORSOXSUPPLY MGMTTIME AND ATTENDANCEVARIANCE PROGRAMSVIDEOS TO ENJOYVOYAGERWEB SHORTCUTSWEBEES - ELECTRONIC EDIT SHEETSPM REPRESENTATIVE FORMSPM REPRESENTATVE POWER POINTSAPO/ RMPO TRAINING
Category ListsThe files listed in each category can be access by clicking on the plus sign next to each category title.
Additional documents can be opened by clicking on the desired one after drilling down through the sub folders.
Knowledge Base in Action
ECC Case ResponseTo help close ECC issues go to: Customer Service
Customer Sample Letters
Look for the topic you are trying to close such as Priority/DelayClick and Paste the Response
Modify if needed, Issue and Submit to Close the ECC Case
Good WebsitesGood Websites has links to many excellent websites
The Websites contain a wealth of information
Thrift SavingsFinance District sites in areas such as Labor, Rural, SOX and Etravel
LaborLabor has a 5 step process for disciplineStep 1 Charges and Elements
Contains links, documents and evidence needed to issue disciplineStep 2 Day in Court
Templates with questions for the Supervisors to ask
Step 3 Actual Letters, just Fill in the blanksSend completed document to Labor
for reviewDifferent districts have different requirements
PEG DocumentsPEG Documents has Written Programs and Safety Programs To update to your office:
Go to Written Programs Hit Ctrl F to bring up the Find Block Hit the tab called Replace
You can replace (Pearl City) with your City (23 Changes)Your Name for (John Galera) Current Date with (3/1/2012)
This will update your whole program in minutes. This can be done with any Microsoft office document.
Video FolderThis contains short videos that are great for Icebreakers, for training or anytime you just need a break and a good laugh.
Updated FilesAny updated files will be listed on the bottom of the Knowledge Base
All updated files within a certain time period will be displayed, clicking on these items you will be able to update your files by clicking and saving to your computer
Do not change the document name and it will overwrite the document on your computer if previously downloaded or saved from the Postmaster Survival Disk
NAPUS Knowledge Base
The Knowledge Base is another valuable benefit of being a NAPUS Member
Use the programs and files to assist you in your position and to help other Postmasters
It is an excellent recruiting tool for signing new members in our organization
Thanks