Golden Jubilee National HospitalNHS National Waiting Times CentreInterim Chair: Stewart MacKinnon

Chief Executive Jill Young

Recruitment line: 0800 0283 666

Dear Candidate

POST: Performance & Planning ManagerHOURS: 37.5CLOSING DATE: 6 April 2018INTERVIEW DATE: 20 April 2018

The National Waiting Times Centre Board welcomes your enquiry in connection with the above post. Please find enclosed an information pack.

Should you wish to submit an application for the above post, please ensure you do so in advance of the closing date. Late applications will not be forwarded for short listing.

When providing referees on the application form, please be aware that we require a minimum of two references to cover at least two year’s of previous employment/training history.   If there is insufficient space on the application form to list all of your referees please provide on an additional page. Where possible, please provide us with e-mail addresses for contact. Additionally, you should note that as part of the pre-employment checks a PVG or Disclosure Scotland check will be completed. It is an offence for barred individuals to apply for regulated work.

Should you contact the recruitment team to discuss any queries regarding your application it is advisable that you retain the job reference number as you will be asked to quote this when you call. Unfortunately due to the volume of applications we receive, we are unable to write to applicants who are not successfully shortlisted for interview. If you have not received an invitation for interview within six weeks of the closing date please assume on this occasion you have been unsuccessful. We hope this will not deter you from applying again.

In the meantime, I wish you success with your application and should you require any further information or wish to check the progress of your application please do not hesitate to contact the recruitment team on the contact telephone number shown above.

Yours sincerely

Lynn MitchellRecruitment Assistant

National Waiting Times Centre Board

Information Pack

for the post of

Performance & Planning Manager

37.5 hours

Reference Number: Show/2859

Closing Date: 6 April 2018Interview Date: 20 April 2018

National Waiting Times Centre Board

General Information for Candidates

This information package has been compiled to provide prospective candidates with details of the post and background information about The National Waiting Times Centre Board.

The contents of this package are as follows:-o Job Description/person specificationo Terms and Conditions of Serviceo Application Formo Equal Opportunities Monitoring Formo Information on Agenda for Change

The Equal Opportunities Monitoring form is required for monitoring purposes only and will not be made available to the interview panel during any part of the recruitment process.

Please note, to ensure that we adhere to our current policy on Equal Opportunities; CV’s received with Application Forms will be destroyed prior to Application forms being passed for Short listing.

NWTC operates a No Smoking Policy on all Premises and Grounds and in shared vehicles.

All offers of employment will be subject to the receipt of three year’s satisfactory References, Occupational Health screening and Disclosure Scotland clearance. Please note that it is an offence under the act for barred individuals to apply for regulated work.

Please email your completed application to:-

recruitment@gjnh.scot.nhs.uk

When returning your completed application and any associated enclosures by Royal Mail you must ensure that the correct postage cost is paid. We have been informed by the Post Office that they are retaining those which have been underpaid. This has resulted in completed applications not being returned until after the closing date, and not being included for short listing.

The short listing process will take place shortly after the closing date.

As a Disability Confident Employer we recognise the contribution that all individuals can make to the organisation regardless of their abilities. As part of our ongoing commitment to extending employment opportunities all applicants who are disabled and who meet the minimum criteria expressed in the person specification will be guaranteed an interview.

The organisation has introduced a set of shared values. These values will be measured during our Values Based Competency Interview. Our values are:

o Valuing dignity and respecto A “can do” attitudeo Leading commitment to qualityo Understanding our responsibilitieso Effectively working together

National Waiting Times Centre BoardTerms and Conditions of Service

The terms and conditions applicable to this post are those of all NHS Scotland Employees.

1. Superannuation

You have the option to join the NHS Superannuation Scheme, to participate in the State Earnings Related Pension Scheme or to take out a Personal Pension.

Employees contributions to the NHS Scheme range from to 5.2% to 14.7% of salary (depending on rate of Pensionable Pay) and the employers’ contribution equates to 13.5% of salary. Employees in the NHS Scheme are “Contracted-out” of the State Earnings Related Pension Scheme and pay a lower rate of National Insurance contributions. Employees who choose to participate in the State Earnings Related Pension Scheme pay the higher rate of National Insurance contribution. A Stakeholder Pension is also available.

2. Salary

£32,013 to £42,205

3. Grade

This post is offered at Band 7

4. Annual Leave

The annual leave entitlement in a full year commencing 1st April to 31st March is 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service. There are 8 Statutory and Public Holidays in each leave year. (Pro rata where applicable)

5. Hours of Duty

37.5 hours per week

6. Tenure of Employment

This post is offered on a permanent basis

7. Asylum and Immigration Act 1996

Under the Asylum and Immigration Act 1996, we are required to carry out checks to ensure that all prospective employees are entitled to live and work in the United Kingdom. You will therefore be asked to provide appropriate documentation prior to any appointment being made.

National Waiting Times Centre Board

Benefits

NHS Superannuation scheme: All staff are eligible to join this scheme from date of commencement. Employee contributions vary from 5.2% to 14.7% depending on annual pensionable pay. Benefits include a lump sum and pension when you retire, life assurance of 2 years’ pay - while you are working, pension and allowances for your spouse and children in the event of your death, and benefits for ill-health retirement. Members of the scheme receive tax relief on contributions and lower National Insurance contributions.

Annual leave entitlement (including public holidays):35 days annual leave on appointment 37 days annual leave after 5 years 41 days annual leave after 10 years

Free car parking

Continuing professional development opportunities

Discounts at the Golden Jubilee Conference Hotel

Leisure Club membership – Get fit and healthy at the Centre for Health and Wellbeing with a discounted membership rate of £30 per month.

Discounted Room Rates - Rooms rates discounted subject to specific conditions.

Discounted Dining - 20% off food and beverage when dining in the hotel.

Golden Bistro (Hospital Restaurant) - Discounted food in our award winning hospital restaurant.

Childcare vouchers – If you are a working parent with children under the age of 16 you could save a significant amount per parent, per annum on the cost of childcare. Please note: this scheme will close to new applicants from April 2018 and be replaced by the new government backed Tax Free Childcare Scheme.

For more information about the benefits and discounts available to NHS staff, visit www.nhsdiscounts.com

GOLDEN JUBILEE NATIONAL HOSPITAL

1. JOB IDENTIFICATION

Job Title: Performance and Planning Manager

Department(s): Performance and Planning

Job Holder Reference:

No of Job Holders: 1

2. JOB PURPOSE

The post will play a central role in the following areas:

To function as the lead for development and maintenance of the Board Corporate Balanced Scorecard and manage all coordination for the Board Performance and Planning Committee

To lead the development of the Local Delivery Plan (LDP) and Board Annual Review self assessment

To lead and manage a designated portfolio of health care projects. Ensuring that they are coherent and balanced with a strong focus on delivery and implementation.

3. ORGANISATIONAL POSITION

4. DIMENSIONS

Budget responsibilities: Allocated budget for specific projects and associated resources.Staffing: Day to day management for Performance and Quality Lead and Performance and Planning Programme Administrator.The post holder will report to the Performance and Improvement Manager.

5. MAIN DUTIES

Performance Analyse and interpret complex organisational performance data in relation to delivery of the

corporate key performance indicators and identify organisational challenges and improvement opportunities.

Responsible for the preparation of the Performance report for the NWTCB based on the content of divisional reports and discussions at Performance and Planning Committee. This involves using judgement on the content of such reports, liaison with a range of key Senior Management stakeholders and working to tight deadlines.

Oversee the development and maintenance of the Corporate Balanced Scorecard, ensuring that data is accurate and available for each reporting period and reporting on performance against KPIs to the Board Performance and Planning Committee and the Board. Scoping new and updated KPIs as part of the annual review of Board Performance priorities.

Leads on developing specific policies for the Organisation that relate to the implementation and monitoring of the Board performance framework and Board approach to project management

Contribute to the development and implementation of policies specific to Performance, Planning and Project Management.

To lead the production of the Board Annual Review self-assessment Develop and maintain appropriate performance management databases to enable

intelligent planning and monitoring of, and reporting on, service performance and improvement.

Maintain an understanding of the application of Equalities legislation relevant to own role

Planning

Contribute to the development and maintenance of strategic plans e.g. Local Delivery Plan and other Board strategies and ensure collaborative working and delivery of projects in line with project plans and National timescales.

Support the development of plans to enable delivery of key Organisational priorities Provide highly specialist expertise in the production of strategic plans and progress

monitoring. Develop and maintain robust and highly effective relationships with Directors and other

Senior Managers that result in connected and coherent planning processes and outputs. Development of the Board’s Winter Plan, including attendance at relevant SGHSCD

meetings and coordination of internal responses with key stakeholders Lead and develop business cases, seeking out relevant information on current and

proposed services to assess affordability of project. Determine relevance of information provided, ability to probe relevant personnel on the accuracy of data provided. Use of benchmarking data where appropriate e.g. in relation to service delivery costs / resource

requirements. Co-ordinates capacity and capability, requires working closely with line managers and the

corporate team as part of the business case development process. Support organisational work in relation to emerging Regional and National Delivery Plans

Projects

Co-ordination of a range of complex project activities, including submission of regular progress reports to the Senior Management Team and Performance and Planning Committee.

Create and maintain comprehensive project documentation Develop detailed project plans to track progress of the various workstreams related to the

project Regularly undertakes complex surveys and audits relating to projects e.g. analysis of

current service delivery / provision. Establish and maintain effective working relationships with clinical and support functions

and other agencies whose input to the planning process is required to ensure delivery of improved services

Staff

Manage, motivate and develop staff in accordance with the NHS Scotland Staff Governance Standard, to ensure staff have the necessary knowledge, skills and attitudes to contribute to the achievement of organisational objectives.

6. SYSTEMS AND EQUIPMENT

The post holder should have an understanding of information systems in general, particularly the storage and retrieval of electronic reports and spreadsheets. They should be able to collate information and produce reports.

On a regular basis post holder is required to use general information technology systems/packages including Intranet and Internet, Microsoft Word, Microsoft Outlook (email system), Power Point and Microsoft Excel, Microsoft Project.

Post holder is required to utilise paper files and simple filing systems (manual and computerised) for notes/reports.

Post holder responsible for professional obligations in terms of the Data Protection and Freedom of Information Acts.

This post regularly utilises general equipment such as:

Telephone Photocopier ComputerDisplay Boards Fax Machine KeyboardPrinter Laptop & projector

The post holder should have knowledge of research methodology and the various resources which are available to facilitate service review.

7. DECISIONS AND JUDGEMENTS

A significant element of the workload will be self- directed and will rely on the post holders ability to establish effective working relationships with key contacts both within and outwith the Board.

Work will be assigned and measured by the Performance and Improvement Manager and on occasion via direct commission from Executive Directors. Under broad guidelines as determined by the Head of department, the postholder is expected to prioritise and manage their own workload in accordance with the objectives and timescales of their work portfolio. The post holder will be an important, core member of the team and must demonstrate considerable initiative.

The postholder will display effective decision making and problem solving skills. This will be allied to an ability to facilitate idea generation in the context of meeting identified business requirements and to foresee risks/ issues and take appropriate corrective action.

Makes decisions and recommendations within the framework of corporate policies and is expected to fulfil this role autonomously within the parameters of established local and national priorities, general policies and procedures set in conjunction with the Head of Strategy and Performance and/or Senior Management Team.

Demonstrates a systematic, flexible and innovative approach to problem solving and implementing decisions, involving staff, service users and senior management where appropriate to ensure effective provision of the service

Sound judgement and decision making involving highly complex facts or situations across programme /project.

______________________________________________________________________________

8. COMMUNICATIONS AND RELATIONSHIPS

The post-holder must be able to establish personal credibility and develop close working relationships with key managerial and clinical colleagues.

Provide information to and negotiate with senior and executive officers within and outside the Health Board. Information communicated is often of a highly complex or sensitive nature.

Required to make presentations to groups of staff, lead workshops and chair meetings with senior and executive officers

Take account of the role, skills and competence of staff when seeking information and inclusion into project delivery

Demonstrate the ability to function competently both as a leader and member of the multi-disciplinary team and understand and acknowledge the role and function of other members of the team.

The post-holder must be a self-starter, who is able to motivate themself and others, to deliver the agenda in an environment of competing demands on their time.

Providing training on project and improvement skills to a range of internal staff.

Communication with patients as part of patient and public involvement requirements for business case / project work e.g. lead and organise patient/ public workshops, ensure patient representation on appropriate project groups.

Supervise the work of others for overall completion of objectives. Lead discussion with all levels of staff on matters where it may be difficult to seek agreement, where necessary make reference to national guidance and regulations.

Ensure that partnership principles and behaviours are followed.

_______________________________________________________________________________

9. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB

Physical Requires advanced keyboard skills with a high degree of accuracy. Light physical effort Required to use VDU for most of the day. Able to travel to other sites when required.

Mental There is frequent requirement for concentration and postholder will be subject to

frequent interruptions and requests for advice, specific actions.Concentration for report writing, analysis of information received, service planning, driving,

meetingsInterpretation of multiple & complex data/information to support decision-making.Dealing with uncertainty and ambiguity to ensure ongoing progress in rapidly changing

environmentFrequent requirement to respond to local and national deadlines.Working with other partner organisations in a sensitive political climate and with financial

constraints

Emotional Some exposure to emotional or distressing circumstances, imparting unwelcome news

with regards to project requirement targets. Dealing with staffing / HR issues related to the role/ project.

10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB

Developing and establishing effective and robust performance management and reporting processes that support organisational accountability and service improvement.

Establishing credibility and productive working relationships with a wide range of stakeholders including senior clinicians and managers and user representatives

Balancing priorities and activities to ensure timely delivery of key programme milestones Keeping up-to-date in a rapidly developing field and ensuring knowledge and managing to continue to deliver for the Organisation

Demonstrate clear understanding of organisational goals and alignment to national policy Demonstrate a systematic, flexible and innovative approach to problem solving and

implement decisions. Is required to deliver successful and measurable outcomes

Ensuring and facilitating delivery on projects through adaptation and revision of the action plans in light of new information, direction developments and /or deadlines.

Demonstrate the ability to use a range of skills to persuade others for whom you have no direct responsibility to either participate in activities for example audit or complete work which is a priority for the project.

Planning and implementing services and developments (both local and national) against a background of limited resources and within challenging time constraints and conveying this to others.

_______________________________________________________________________________

11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

Educated to degree level or equivalent Formal project management training using methodologies such as PRINCE2 and

Association for Project Management (APM).

Experience of using information for planning purposes and in setting and monitoring targets and performance indicators.

Specialist level of NHS knowledge

A high level of interpersonal, strategic and technical skills.

Proven previous specialist project management experience effective project management and action planning monitoring, report writing and delivery of objectives Good knowledge of methodologies and techniques for planning, monitoring and

controlling projects.

Good knowledge of budgeting and resource allocation procedures and effective financial management skills.

Highly competent in the application and use of information technology.

Specialist knowledge of performance and financial management acquired through experience and formal courses.

Strong leadership and team working skills

Decision making abilities

Sound and creative problem solving ability

Evidence of excellent written, oral and presentational skills.

Experienced negotiator/facilitator with the ability to influence others.

Must be able to demonstrate experience of leading complex change.

Credibility and integrity at the most senior levels.

Political awareness and understanding of national and regional healthcare planning policy

High intellectual capacity

Highly motivated, assertive and confident, with drive and enthusiasm

Flexible and adaptable to change.

12. JOB DESCRIPTION AGREEMENT

Job Holder’s Signature: ___________________________

Head of Department Signature: ______________________

Date:__________

Date: __________

Person Specification:Performance and Planning Manager

Essential DesirableQualifications/Training 1. A degree in business or relevant

subject or equivalent experience 2. Proven previous specialist project management experience3. Formal project management training using methodologies such as PRINCE2 and Association for Project Management (APM).

4. Specialist knowledge of performance and financial management acquired through experience and formal courses.

Experience 5. Experience of using information for planning purposes and in setting and monitoring targets and performance indicators.

6. Specialist level of NHS knowledge 7. Must be able to demonstrate experience of leading complex change.

Skills/Knowledge 8. Highly competent in the application and use of information technology.

9.Strong leadership and team working skills

10. Decision making abilities

11. Sound and creative problem solving ability

12. Evidence of excellent written, oral and presentational skills.

13. Experienced negotiator/facilitator with the ability to influence others.

Additional jobrequirementsEg. unsocial hours

14. Flexibility and adaptability. Ability to prioritise workload & to work on own initiative and as part of a team.

.

Any other additional information