Navigating Business Conversations

Valuing Change, Inc.

The ability to navigate effective BUSINESS CONVERSATIONSis critical to the career success of any manager/leader today.In this context, a conversation is defined as whenever two ormore people gather to discuss a topic for which there needs tobe some type of agreement, decision or conclusion in order toeffectively further the work of the organization. By thisdefinition, a meeting may consist of several conversationseach with a different desired outcome.

Navigating Business Conversations is a program designed formanagers and leaders to develop the necessary skills forconducting such conversations and the meetings in whichthey often occur. At the conclusion of the Programparticipants will have:

• Behavioral processes and a mindset for creatingcollaborative ownership of the topic / issue at hand

• A set of tools for engaging self and others inmeaningful, focused conversation

• A deliberate methodology for building agreementsamong meeting/conversation participants

• An ability to write clear, concise, meaningful meetingobjectives

• A structured process for creating deliberate results-oriented agendas

Navigating Business Conversations

DAY ONE DAY TWOStart-Up – Workshop Overview Start-Up – Review / Preview

Phases of a Conversation Collaborative Conversation SkillsModel & tools to shape a conversation Frameworks and tools of active to achieve effective results listening and effective advocacy

Meeting / Conversation Practice Collaborative Conversation PracticeLunch Lunch

Meeting Evaluation Virtual ConversationsA model for measuring the success of Concepts and tools to build highly a meeting based on 3 dimensions participative virtual meetings

Meeting / Conversation Practice Conversation Pitfalls

Tools to address meeting Setting Up for Successhijacking and diversion Techniques to structure effective and

efficient conversations

Meeting / Conversation Practice Practice Wrap-Up Wrap-Up

Homework Assignment Meeting Action PlanningDay One Evaluation Course Evaluation

About the Workshop

Consulting Services

Workshops are typically 2 days in length and can be expanded to incorporate the desire todevelop skills in the areas of:

• Facilitating collaborative problem solving and action planning• Designing and facilitating multi-layered / complex conversations• Constructively dealing with conflict in a conversation / meeting • Strategic Conversation Frameworks - e.g. Developing Organizational Mission, Vision,

and Values; Change Acceptance; Executive On-Boarding

Whenever possible,actual businessscenarios/topics will beused for skills practice.Experience hasdemonstrated that thisapproach of appliedlearning results inparticipants leavingthe workshop with theknowledge and skillsto immediatelyimplement back onthe job.

Typical Agenda

In addition to the Navigating Business Conversations Workshop, experienced consultants areavailable to:

• Design and facilitate strategic & complex meetings• Facilitate Executive On-Boarding process• Administer and interpret MBTI (Myers-Briggs) instruments• Create an internal cadre of expert practitioners and trainers

Who We Are

Contact us:

Beth BalschiValuing Change, Inc.B.Balschi@Valuing-Change.com203-457-9092 (USA)www.valuing-change.com

Valuing Change, Inc. partners with organizational leaders to structure and holdthe strategic conversations necessary to advance critical business goals andinitiatives.

Founded by Beth Balschi in 2002, Valuing Change has access to and partners with aworldwide network of affiliates, consultancies and subject matter experts enabling theappropriate skill and level of resources required for any endeavor.

▲ All of our associates have 15+ years professional experience

▲ Experienced in building collaborative cultures and organizations

▲ Expertise in designing processes to implement strategic change that is successfuland sustainable

▲ Broad range of application environments: Fortune 500, private companies,individual, team, and organization-wide application

We are committed to the development of collaborative organizations based on a mutualbelief that collaboration increases organizational effectiveness, enhances communications,develops alignment and insures commitment to results.

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