naidoo
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United Nations Conference on Trade and Development
Tunis 20 June 2003
Presented by: Alfie Naidoo
Electronic Commerce Strategies for Development
A perspective from Absa Bank
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Contents of the presentation
Absa in context
Results of Absa’s e-Commerce strategies
Enabling e-Commerce in Africa
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The Absa Group is the product of two major mergers in the early 1990’s
United
Allied
Volkskas
+
+
=Amalgamated
Banks of South Africa
April 1991
Historical overview
The Absa Group
+
Bankorp• Trustbank• Senbank• Bankfin
April 1992
=
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Retail banking
Commercial banking
Corporate & Merchant banking
International Operations
Africa Banking Operations
Absa Bank
Other Activities
Absa Financial Services
Life Insurance
Short-term insurance
Insurance Broking
Trust & investment services
Employee benefits
Asset management
Property development
Pension payments
Group activities
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Customers
Individual
Affluent market
291,473 customers
Middle market
3,870,829 customers
Mass market
816,100 customers
Corporate market
2,183 customers
Business market
431,174 customers
Largest customer base in SA (5,5 m)
Corporate
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Contents of the presentation
Absa in context
Results of Absa’s e-Commerce strategies
Enabling e-Commerce in Africa
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A comprehensive distribution footprint
ATM 3,700
ATM 3,700
CELL PHONE 13,000
customers
CELL PHONE 13,000
customers
INTERNET400,000
customers
INTERNET400,000
customers
OUTLETS
623
OUTLETS
623
TELEPHONE 350,000
customers
TELEPHONE 350,000
customers
CUSTOMERCUSTOMER
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ALLPAY
•Biometrically enabled
•Human assistance
•Expansion to include other banking services
Reaching our markets through integrated delivery
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MOBILE ATM’s
•Reaching the under-banked
•Flexible reach
•Migrating transaction behaviour
Reaching our markets through integrated delivery
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SELF SERVICE CENTRES
•Human assistance
•Bridging the digital divide through education
•Community involvement
Reaching our markets through integrated delivery
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Contents of the presentation
Absa in context
Results of Absa’s e-Commerce strategies
Enabling e-Commerce in Africa
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Critical Success Factors (CSFs)
• Trusted commerce communities
• Active participation and protection
• Socio economic climate
• Education
• Market segmentation
• Cost effective accessibility
•Governance
•Resources and funding
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Commerce as we know it
Bank A Bank B
Business BusinessTrade
Banking
Buyer Supplier
Clearing
Settlement
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B2B, B2C and C2C e-Commerce
e-Business
Clearing
Settlement
e-Trade
Business
Bank A Bank B
Consumer
B2B
B2C
e-Banking
e-Business
Business
Consumer
BankServ
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e-Banking CSFs
Bank A Bank B
Clearing
Settlement
e-Banking
e-Tradee-Banking:•Infrastructure
•Cost effectiveness
•Market segmentation
•Multi channel delivery
•Payment streams
•Risk management
e-Business e-Business
BankServ
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B2B CSFs
e-Business
Bank A Bank B
Clearing
Settlement
e-Business
e-Trade
e-Bankinge-Business:
•Internal processes
•Infrastructure
•Cost effectiveness
•Market segmentation
•Change Management
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B2C CSFs
Bank A Bank B
Clearing
Business
Settlement
e-Trade
e-Banking
Consumer
“e-Individual”:•Tradition
•Trust
•Sophistication
•Socio economic impact
•Cost effectiveness
•Access to technology
•Convenience
e-Business e-Business
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e-Trade CSFs
Bank A Bank BClearing
Settlement
e-Trade
e-Banking
Buyer Supplier
e-Trade:•e-Communities
•Infrastructure
•Cost effectiveness
•Market segmentation
•Legacy
•Convenience
•Change Management
e-Business e-Business
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Tradition and Trust
The Total Commitment
e-Commerce
Ed
uca
tio
n &
Dev
elo
pm
ent
Co
st E
ffec
tive
Acc
ess
Tru
sted
Co
mm
un
itie
s
So
cio
Eco
no
mic
Clim
ate
Mar
ket
Seg
men
tati
on
Par
tici
pat
ion
& P
rote
ctio
n
Willingness to Change
Res
ou
rce
& F
un
d
Go
vern
ance
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THANK YOU