nadcap supplier tutorial tom newton aircraft x-ray laboratories supplier support committee...
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Nadcap SUPPLIER TUTORIAL
Tom NewtonAircraft X-Ray LaboratoriesSupplier Support Committee Leadership Team (Chair)
Eric JacklinF.M. Callahan & SonSupplier Support Committee Leadership Team (Past-Chair Advisor)
Lisa Jensen-DonahoeAlcoaSupplier Support Committee Leadership Team (Mentoring Sub-Team Lead)
3 March 2015
Nadcap SUPPLIER TUTORIAL
• Provide some background on Nadcap.
• Show you where to find the information and tools to successfully prepare for your Nadcap audit.
• Introduce you to key individuals who can help you understand the Nadcap accreditation process.
PURPOSE OF THIS SESSION
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Nadcap SUPPLIER TUTORIAL
• Your name
• Company name
• What special process or processes will be audited?
INTRODUCE YOURSELF
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Nadcap SUPPLIER TUTORIAL
INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) MISSION STATEMENT
Our goal is to represent the supplier community and work with
the Nadcap Management Council to enhance the
effectiveness and economical value of the Nadcap system
for the mutual benefit of suppliers and subscribers.
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Nadcap SUPPLIER TUTORIAL
INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) VISION STATEMENT
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The Supplier Support Committee (SSC), a body of Supplier volunteers, serves as a
consolidated voice to the NMC and advocates on behalf of all Suppliers. The SSC will
contribute as a trusted partner with all stakeholders to the continual effectiveness of
the Nadcap process.
Our success will be realized through strict adherence to our core values of respect,
responsiveness, engagement and accountability.
Nadcap SUPPLIER TUTORIAL
INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) CORE VALUES
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Respect: Support the entire Supplier community with mutual respect.
Responsiveness: Capture, listen and respond to the Supplier needs/questions
in a timely manner.
Engagement: Create an atmosphere that promotes Supplier involvement.
Accountability: Accountability rests on the contributions of the Leadership
Team.
Nadcap SUPPLIER TUTORIAL
INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) GUIDING PRINCIPLES
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We are committed to...
• The integrity of our relationship with our fellow Suppliers and value their participation
and commitment to continuous program improvement
• Complete transparency to maintain the value of the Supplier voice
• Facilitating alignment between the Suppliers, PRI and NMC
• Communicating with all stakeholder groups that allows innovative ways to enhance
the program
• Sustaining advocacy of all current and future Supplier needs and expectations
• Assisting Suppliers with their non-technical needs
Nadcap SUPPLIER TUTORIAL
• Supplier Survey every two years
• Increased Supplier Voting in Task Group ballots
• Mentoring program for new suppliers
• Full Text Search on Public Documents
• SSC Request Form
SOME SSC ACHIEVEMENTSWANT TO GET INVOLED?
Talk to any SCC member
at this meeting
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Nadcap SUPPLIER TUTORIAL
WHERE DOES THE SSC FIT INTO Nadcap?
PRI BOARD OF DIRECTORS
Nadcap MANAGEMENT COUNCIL
SUPPLIER SUPPORT COMMITTEE (SSC)
POLICY & FINANCIAL
OVERSEE Nadcap PROGRAM
• NON-TECHNICAL GROUP • WORK ON SYSTEMIC ISSUES
TASK GROUPS
• TECHNICAL EXPERTS• DETERMINE REQUIREMENTS• FINAL DECISION ON ACCREDITATIONIND
USTR
Y R
EPR
ESEN
TA
TIV
ES
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Chair
Thomas Newton
Aircraft Xray Laboratories, Inc.
Chair
Thomas Newton
Aircraft Xray Laboratories, Inc.
Secretary
Jonathan Hebben
Ducommun
Secretary
Jonathan Hebben
Ducommun
Americas
Jim Ringer
Tech Met
Americas
Jim Ringer
Tech Met
Vice Chair
Dale Harmon
Cincinnati Thermal Spray
Vice Chair
Dale Harmon
Cincinnati Thermal Spray
Asia
Lei Bao
China Iron & Steel
Research Institute Group
Asia
Lei Bao
China Iron & Steel
Research Institute Group
Past Chair Advisor
Eric Jacklin
F.M. Callahan & Son
Past Chair Advisor
Eric Jacklin
F.M. Callahan & Son
Americas
Lisa Donahoe
Alcoa
Americas
Lisa Donahoe
Alcoa
Americas
David Michaud
Fountain Plating
Americas
David Michaud
Fountain Plating
Supplier Support Committee
Leadership Team
Supplier Support Committee
Sub-Teams Leads
Flow Down
Steve Payne
Praxair Surface Technologies
Flow Down
Steve Payne
Praxair Surface Technologies
Helpdesk
Dale Harmon
Cincinnati Thermal Spray
Helpdesk
Dale Harmon
Cincinnati Thermal Spray
Mentoring
Lisa Donahoe
Alcoa
Mentoring
Lisa Donahoe
Alcoa
Metrics
Jonathan Hebben
Ducommun
Metrics
Jonathan Hebben
Ducommun
Communications
Jim Ringer
Tech Met
Communications
Jim Ringer
Tech Met
Task Group Reps
Gary White
Orbit Industries
Task Group Reps
Gary White
Orbit Industries
NMC Standardization
Dave Michaud
Fountain Plating Co., Inc.
NMC Standardization
Dave Michaud
Fountain Plating Co., Inc.
Want To Get Involved?
Stop By the SSC Helpdesk or
Contact Us: [email protected]
Supplier Survey
Gary White
Orbit Industries
Supplier Survey
Gary White
Orbit Industries
Supplier Support Committee
Task Group Representatives
Aerospace Quality Systems
David Eshleman
The Young Engineers
Aerospace Quality Systems
David Eshleman
The Young Engineers
Chemical Processing
David Michaud
Fountain Plating Co.
Chemical Processing
David Michaud
Fountain Plating Co.
Coatings
Dale Harmon
Cincinnati Thermal Spray Inc.
Coatings
Dale Harmon
Cincinnati Thermal Spray Inc.
Composites
Vitorio Stana
Avcorp Industries Inc.
Composites
Vitorio Stana
Avcorp Industries Inc.
Elastomer Seals
John Hudspeth
International Seals
Elastomer Seals
John Hudspeth
International Seals
Electronics
Doug Schueller
AbelConn LLC
Electronics
Doug Schueller
AbelConn LLC
Heat Treating
Roy Adkins
Braddock Metallurgical
Heat Treating
Roy Adkins
Braddock Metallurgical
Materials Testing
Bryan Hall
NSL Analytical
Services, Inc.
Materials Testing
Bryan Hall
NSL Analytical
Services, Inc.
Measurement & Inspection
Juston Bartlett
Hunting Dearborn, Inc.
Measurement & Inspection
Juston Bartlett
Hunting Dearborn, Inc.
Nondestructive Testing
Gary White, Lead
Orbit Industries, Inc.
Nondestructive Testing
Gary White, Lead
Orbit Industries, Inc.
Welding
Mike Schleckman
Voss Industries, Inc.
Welding
Mike Schleckman
Voss Industries, Inc.
Have Task Group Specific Questions?
Contact Your Task Group Representative,
We Are Here To Help!
Nadcap SUPPLIER TUTORIAL
Introducing Nadcap
• Why Nadcap?
• How do I get started?
• Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
Nadcap DEFINITION
The leading, worldwide cooperative program of major
companies designed to manage a cost effective consensus
approach to special processes and products and provide
continual improvement within the aerospace industry.
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Nadcap SUPPLIER TUTORIAL
ACTIVITY IS GOVERNED BY PROCEDURES
AS7003
QUALITY MANUAL
NOP
Nadcap Operating
Procedure
NTGOP
Nadcap Task Group
Operating Procedure
NIP
Nadcap Internal
Procedure
Auditor Handbook
Aerospace Standard which documents the requirements for implementing Nadcap industry consensus-based accreditation programs.
Quality policy describing the quality system of the organization.
Specific procedures by which Nadcap operates.
Scope and general operating procedures for each specific Nadcap commodity program.
Specific procedures by which PRI / Nadcap Staff operates.Roles and
responsibilities for Nadcap Auditors, and clarifications to facilitate and standardize the audit process.
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Nadcap SUPPLIER TUTORIAL
EVERY STEP IS MANAGED BY INDUSTRY
AUDIT CHECKLIST
PROCESS EVALUTION/
IMPROVEMENT
CORRECTIVE ACTIONS AS REQUIRED
AUDIT RESULTS
AUDIT CONDUCTED
AUDITOR QUALIFICATION &
SELECTION
INDUSTRY EXPERTS
MANAGE ALL KEY STEPS
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Nadcap SUPPLIER TUTORIAL
INDUSTRY-MANAGED ACTIVE CUSTOMER AUDITS
On
Sit
e A
ud
its
Actual results
0
1000
2000
3000
4000
5000
6000
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015Plan
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
Why Nadcap
• How do I get started?
• Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
WHY Nadcap?
• The Customer Perspective– Achieve greater consistency across the supply
chain and throughout the industry.
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Nadcap SUPPLIER TUTORIAL
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Nadcap Subscribers• 309th Maintenance Wing-Hill AFB• Aerojet Rocketdyne• AgustaWestland• Airbus Group
– Aerolia– Airbus – Airbus Defence & Space– Airbus Helicopters– Premium Aerotech
• Air Force• Alenia Aermacchi SpA• BAE Systems – Military Air Solutions (MAS)• BAE Systems• The Boeing Company• Bombardier Inc.• COMAC• Defense Contract Management Agency (DCMA)• Eaton Aerospace• Embraer• GE Aviation
– GE Avio S.r.l.• General Dynamics
– Gulfstream• GKN Aerospace• GKN Aerospace Sweden AB• Heroux Devtek Inc. (Landing Gear Division)• Honeywell Aerospace• Israel Aircraft Industries
• Latecoere• Liebherr-Aerospace SAS• Lockheed Martin Corporation• Mitsubishi Aircraft Corporation/Mitsubishi Heavy Industries, LTD• MTU Aero Engines AG• Northrop Grumman Corporation• Parker Aerospace Group• Raytheon Company• Rockwell Collins, Inc.• Rolls-Royce • SAFRAN Group• Sonaca• Spirit AeroSystems• Textron Inc.
– Beechcraft Corporation– Bell Helicopter– Cessna Aircraft Company– Textron Systems
• Thales• Triumph Group Inc.• United Technologies Corporation
– Goodrich (UTAS)– Hamilton Sundstrand (UTAS)– Pratt & Whitney– Pratt & Whitney Canada– Sikorsky Aircraft
Nadcap SUPPLIER TUTORIAL
• The Supplier Perspective– Because my customer said so!
WHY Nadcap?
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Nadcap SUPPLIER TUTORIAL
• Quality Improvements– An increasing
percentage of Nadcap accredited companies report quality improvement in the area(s) related to their Nadcap accreditation(s)
THE REAL REASON
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86%85%83%
76%77%
25%
0
20
40
60
80
100
2003 2005 2007 2009 2011 2013
Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
How do I get started?
• Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
OBTAIN AND READ THE PRIMARY DOCUMENTS
Industry Standards & Customer
Requirements
Audit Checklist AC7XXX
Audit Criteria +
Job Audits
Audit HandbookAudit Handbook
You will be audited using this checklist: get it from eAuditNet
Clarifies the checklist & customer requirements: get it from eAuditNet
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Nadcap SUPPLIER TUTORIAL
THE Nadcap AUDIT PROCESS
Accreditation Mandated by Nadcap Prime
Subscriber
Supplier Requests Audit
Audit Scheduled & Auditor Assigned
Audit Performed – Auditor Submits
Report
Supplier Review
PRI TechnicalStaff Review
Task GroupReview
Certificate Issuedto Supplier
Re-accreditation Process
Subscriber
Action
Supplier Action
PRI Action
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Nadcap SUPPLIER TUTORIAL
• Complete a preliminary questionnaire and return it to PRI Scheduling Staff
• PRI Scheduling Staff will send you a quote for the audit cost and duration
• Schedule the audit using eAuditNet (and help from PRI Scheduling if needed) for a time that suits you (and meets your customers expectations)
SCHEDULE THE AUDIT
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Nadcap SUPPLIER TUTORIAL
DO SOME RESEARCH, GO TO www.eAuditNet.com
1. Register as a new user (limited access)
2. Contact PRI for full access (email eAuditNetSupport@p-r-
i.org)
1.
eAuditNet Tutorial immediately after
this session
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Nadcap SUPPLIER TUTORIAL
• Schedule the audit when you are processing real parts from an aerospace customer
• The auditor wants to see job audits (a step-by-step review of all processing on actual hardware to evaluate how you meet customer requirements)
• Tell PRI in advance if you will not have real parts for the Nadcap audit
IMPORTANT! AUDIT SCHEDULING
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
• How do I get started?
Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
• The SSC has developed a tool to help guide you through the Nadcap process.
• The Supplier Tool Sheet provides a list of where to find lots of useful information. It can be located:
– eAuditNet / Documents / Public Documents / Supplier Support Committee (SSC) / SSC Documents
OR
– http://www.p-r-i.org/nadcap/supplier-support-committee/
DO YOUR RESEARCH
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Microsoft Excel 97-2003 Worksheet
Nadcap SUPPLIER TUTORIAL
• NIP 7-02 Audit Process
• NIP 7-04 Post-Audit Process
• NIP 7-07 Export controlled Materials &
Information
• NOP-008 Supplier Merit Program
• NOP-011 Audit Failure Process
READ THE PROCEDURES
Why does this matter?
The procedures provide guidance on key aspects of the process including:
Available on
eAuditNet
• Response timeframes
• How to reduce audit frequency from 12 to 24 months
• How NOT to fail the audit and what happens if you do
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Nadcap SUPPLIER TUTORIAL
Major Non-conformance:
•The absence of, or systemic breakdown of, the process control and/or quality management system OR
•Any non-conformance where the effect impacts or has the potential to impact the integrity of the product.
Minor Non-conformance:
•Any single system failure or lapse in conformance with the applicable standard or audit criteria
UNDERSTAND THE NCR CLASSIFICATIONS
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Nadcap SUPPLIER TUTORIAL
Nadcap recognizes:
•AS / EN / JISQ 9100 / 9110 / 9120– From a registrar listed in the
lAQG OASIS database– Substitute: AC7004
•lSO / lEC 17025– For testing laboratories– From a NACLA/lLAC approved
accreditation body– Substitute: AC7006
CHECK YOUR QUALITY SYSTEM APPROVAL
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Nadcap SUPPLIER TUTORIAL
For initial audits: • Provide a copy to PRI Scheduling when you schedule your Nadcap audit• If you don’t have this, AC7004 / AC7006 will be added to
the scope
For reaccreditation audits • Provide a copy up to 60 days after the audit end date OR• Schedule AC7004 / AC7006 at least 90 days before the audit start date (if you know you won’t comply with option 1)
EVIDENCE YOUR QUALITY SYSTEM APPROVAL
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Nadcap SUPPLIER TUTORIAL
Use the Nadcap checklist
• Be strict with yourself
• For each question, record:– Where in your system you
meet the requirement– Where you have objective
evidence of compliance
PERFORM A SELF AUDIT!
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Nadcap SUPPLIER TUTORIAL
• If you cannot list where in your system you have documentation and what you will show the auditor the answer is NO!
• Fix all ‘No’s with Root Cause Corrective Action before the Nadcap auditor arrives
USE THE SELF AUDIT RESULTS TO IMPROVE YOUR OPERATIONS
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
• How do I get started?
• Audit Preparation Tips
The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
• Meet the auditor to review the report including any non-conformances (NCRs)
• Ensure all NCRs are understood: this is what you are responding to. If it’s not
clear to you, will the Staff Engineer / Task Group understand?
• Invite the right people includingtop management
• Raise any issues or problems
AT THE END OF THE AUDIT
Meet with the auditor each
day for a review so there are
no surprises
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Nadcap SUPPLIER TUTORIAL
• Provide feedback about the audit on eAuditNet
• Appeal an NCR, Staff Engineer decision or Task Group decision if you are not happy – Contact the Staff Engineer for information
• Contact PRI Management if you’re not satisfied
AFTER THE AUDITOR LEAVES
Meet wih
each day for a review so
there are no surprisesScott Klavon
Director
Nadcap program and Aerospace Operations
+1-724-772-7111
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Nadcap SUPPLIER TUTORIAL
Provide the following in your answer:
•Immediate Corrective Action Taken (Containment)
•Root Cause of Non-conformance
•Impact of all Identified Causes and the Root Cause
•Action Taken to Prevent Recurrence
•Objective Evidence Attached
RESPOND TO ALL NON-CONFORMANCES
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Nadcap SUPPLIER TUTORIAL
•Initial responses: 21 calendar days•Subsequent responses: 7 calendar days
•Important note: This is the time to respond to the NCRs, not necessarily to fix them
•No extensions can be granted BUT
•30 extra days are allocated in case more time is needed
•Be aware: using extra days may affect merit and using more
than 30 extra days may result in audit failure
RESPONSE DUE DATES
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Nadcap SUPPLIER TUTORIAL
CERTIFICATION
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Nadcap SUPPLIER TUTORIAL
When can a Supplier use the Nadcap Logo?The Nadcap Logo can be used for promoting one or multiple
Nadcap Accreditations once Accreditation is achieved. There is no limit to how a facility utilizes the Nadcap logo.
Where can a Supplier find the logo or a policy on how to use the Nadcap Logo ?
An email is sent to the Supplier after Nadcap Accreditation is achieved that includes copies of high definition logos and s-frm-48, “Use of the Mark Of Conformity, Program Certificate and Program Name”.
Who do you contact with questions about using the Nadcap Logo?
Call +1 (724) 772-8661 and a Commodity Service Representative can answer any questions.
Nadcap Logo
Nadcap SUPPLIER TUTORIAL
•www.eAuditNet.com A link to Response Requirements is on the
page with the NCR
•www.eQuaLearn.com Root Cause Corrective Action training class
•www.p-r-i.org Free whitepaper called Root Cause Corrective Action – Nadcap
Style (in the PRI Perspective section)
NEED MORE HELP WITH RCCA?
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Nadcap SUPPLIER TUTORIAL
• Throughout 2015, PRI is offering free eQuaLearn training classes at Nadcap meetings.
• Due to the popularity of these sessions, places are allocated on a first-come, first-serve basis.
• To date, topics have included:• Root Cause Corrective Action• Introduction to Pyrometry• How to Prepare for a Nadcap Audit• Internal Auditing
• Learn more and register at www.eQuaLearn.com.
FREE TRAINING AT Nadcap MEETINGS
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
• How do I get started?
• Audit Preparation Tips
• The End of the Audit
What now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
• Do your research
• Be prepared
• Perform a self-audit
• Understand Root Cause Corrective Action
• Ask for help if you need it!
REMEMBER THE KEY POINTS
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Nadcap SUPPLIER TUTORIAL
• PRI Scheduling Staff To arrange your audit
• Nadcap Staff Engineers For guidance on checklist interpretation
• Supplier Support Committee To get involved, request a mentor, etc
• eQuaLearn For training on RCCA etc
MAKE CONTACT
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Nadcap SUPPLIER TUTORIAL
• Objective• To provide names and contact information of
experienced Nadcap suppliers (Mentors) to suppliers (Mentees’) new to the process or in need of assistance navigating the Nadcap system.
• Benefits• Gain an understanding of the Nadcap process by
working with a passionate Mentor who has extensive process and value-added experience
• Open communication with an accredited supplier who can provide insight into the Nadcap program
• Collaboration with Task Groups• Link Suppliers with SSC and Nadcap resources
MENTORING PROGRAMIf you would like to request a
mentor, please send an email
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Nadcap SUPPLIER TUTORIAL
• www.p-r-i.org - PRI company website
• www.eAuditNet.com - Nadcap audit specific website
• www.eQuaLearn.com - PRI training opportunities
• And don’t forget about the Supplier Tool Sheet!
GO ONLINE
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Nadcap SUPPLIER TUTORIAL
Thank you for your participation
Please ask questions and give feedback on this tutorial
ANY QUESTIONS?To receive a copy of this presentation, email
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