N3 Voice Services Overview

Dave Smith

www.n3.nhs.uk/n3voiceservices

0800 085 0503

Why N3 Voice Services

Exploit the NHS investment in the N3 network

Set common standards

Focuses on local needs

Provides an integrated network to establish anational roadmap

Enable NHS staff to work in new ways: Streamlining communications and

encouraging collaboration In more places Enhancing efficiency Allowing organisational flex

N3 – Quality of Service (QOS)

The QoS model has been designed to support real time communications such as telephone calls and video conferencing

Concurrent voice calls over N3 catalogue

Cat No Day 1 Voice Ch Max Delivery

N3-2-21 Hosted Voice 2 Voice (64K) DSL 256k

N3-2-22 Hosted Voice 2 Voice (64K) DSL 512k

N3-2-23 Hosted Voice 1 Voice (32K) DSL 1M

N3-2-24 Hosted Voice 10 Voice (320k) PC 2M

N3-2-25 Hosted Voice 10 Voice (320k) PC 2M

N3-2-26 LGS 10 Voice (DPNSS)*

30 (10) Voice channels Ethernet 10M

N3-2-27 LGS 10 Voice (DPNSS)*

30 (10) Voice channels Ethernet 100M

N3-2-28 LGS 10 Voice (DPNSS)*

60 (10) Voice channels Ethernet 100M

N3-2-29 LGS 10 Voice (DPNSS)*

90 (10) Voice channels Ethernet 100M

The standard QoS model gives:

HV

SL

GS

The Key Services

The Key Services

Connectivity to existing telephony infrastructures DPNSS 10 voice channels

Rental based managed service Utilising existing N3 routers where possible Access to F2M central gateway services Free on-net calls

Local Gateway Service

The Key Services

Fully managed range of handsets Centralised or local PSTN access Managed PoE LAN provided Utilises existing N3 routers where possible Template approach or bespoke design option Voicemail option Rental based costing Access to F2M central gateway services Free on-net calls

Hosted Voice Service

The Key Services

N3 TransformedCatalogue Item

Data devices

N3 Voicechannels

Maximum number of telephone Handsets

MaximumLocalPSTN

Channels

N3-2-21 1-3 2 4 1 x BRI= 2 voice channels

N3-2-22 4-9 2 8 2 x BRI= 4 voice channels

N3-2-23 10-19 1 15 4 x BRI= 8 voice channels

N3-2-24 20-49 10 40 1 x PRI=30 voice channels maximum

N3-2-25 50-99 10 60 1 x PRI=30 voice channels maximum

Hosted Voice Service - Templates

The Key Services

On average 70% of an NHS Trusts call spend is on F2M* F2M gateway routes calls from N3 to mobile users Outgoing traffic only Access is available to LGS and HVS connected sites N3SP working with key mobile suppliers (Phase 1: O2) Provides compelling mobile tariff’s No volume commitmentCalls charged to end customer (site/trust)

* Voice savings consultancy figures for 2005

Fixed to Mobile Gateway

N3 Core Network Voice Services

Key Elements

1. Fundamental Products & Services

Three Stages of Deployment

2. Extended Products & Services

3. Prospective Future Products & Services

N3 Voice Services Roadmap

N3 Voice Services Roadmap

Launch

Local Gateway Service10 Channel PBX ConnectivityF2M GatewayHosted Voice ServiceCOINs and large sitesVoicemailPSTN Break-in/out

Connects existing TDM based PBXs using DPNSS signalling.Available for Ethernet based catalogue services N3-2-26 to N3-2-29

Calls are routed to a central gateway linked to a Mobile Network Operator (MNO).

Centrally managed Hosted Voice Service.Choice of 3 IP handsets. Templates for sites with catalogue service N3-2-21 to 25

HVS requirements will be captured and acustom deployment planned with the customer.

Entry level voicemail capability

PSTN connectivity options at the customer’s site for the Hosted Voice Service

Fundamental Products & Services

N3 Voice Services Roadmap

Post-launch

<3 months“Blended Voice” Gateway<4 monthsSurvivable Remote Site Telephony<6 monthsLGS Flexible channelsLGS H323 connectivityLGS 10 channel connectivity for 2MbpsLGS & HVS co-location

Calls are routed to a central gateway which links to the PSTN and MNOs.

If HVS fails at a site the local switch allows local extensions to continue working and PSTN lines are mapped to specific extensions.

Connects existing TDM based PBXs using DPNSS signalling. Available for ethernet catalogue services N3-2-26 to N3-2-29Channels can be flexed up or down in multiples of 10 within limitations of catalogue service.

Connection of customers’ own voice switches supporting the H323 signalling standard will be possible based on a N3SP defined list of supported capabilities

Connects existing TDM based PBXs using DPNSS signalling. Available for 2Mbps catalogue service N3-2-24 to 25

Local Gateway and Hosted Voice Services co-located at a customer site

Fundamental Products & Services

N3 Voice Services Roadmap

Post-launch

Extended Products & Services

<6 months:On-line Directory Service<9 months:SoftphoneSIP TrunkingMobile to Fixed (M2F) callsTarget end-Oct 2007:(H-UCS) Deployment<3 mths after H-UCS:Self-serve for HVSExtension mobility

Customer access to an online system

An appropriate headset and a software client on a PC replicates the features of an IP handset.

Connectivity for existing customer switches supporting the SIP signalling standard.

Calls made from mobiles routed through a central gateway and then across N3 to their destination.

A new platform becomes available offering new features and services.Hosted – Unified Communications System (H-UCS)

Authorised users will have online access to a tool for changing features on IP handsets.

A customer on the move can register an alternative handset on the system. This transfers his incoming number and phone features to the new handset.

N3 Voice Services Roadmap

Future

Prospective Products & Services

Voice and video conferencingDual mode – fixed and wireless workingVoicemailCall centre functionalityPresenceAnalogue phone supportHomeworkerXML StreamingIntegration with National ApplicationsCentralised call recording

User controlled facility to establish calls and videoconnections with more than two participants.

Unanswered or diverted calls to a normal handset are transferred to a mobile device using wireless LAN or GSM connectivity.

Additional features supported, e.g. email access to the voice mailbox.

Support for distributed call centre deployments requiring Automatic Call Distribution (ACD)

Visibility of a users status with integrated desktop applications federated with the N3 Voice infrastructure

Connectivity options for specific analogue signalling stds.

New connectivity options for teleworkers

Streaming of web content and general informationto the screens on IP handsets.Explore possibilities of using N3 Voice Services tomeet the voice requirements associated with national data applications. Computer Telephony Integration CTI)

Centralised recording and archiving of calls to meetregulation and for subsequent legal or financial purposes.

Pricing principles LGS & HVS

3 elements

Non recurring charges NRC (i.e. Connection) Monthly Recurring Charges MRC (i.e. ongoing service) Usage (i.e. call costs)

What’s included in the service?

Equipment Installation Repair Management Helpdesk On site & On net calls which do not have a usage charge Platform Refresh

Making voice happen

Support and collateral at :

www.n3.nhs.uk/n3voiceservices

N3 helpdesk 0800 085 0503 Option 3

Your N3SP client engagement manager

Developing a converged network with the NHS for the NHS

Is VoIP a realistic technology for the NHS?

The challenge is to allow NHS organisations to join together to deliver wider benefits and new solutions whilst embracing a common set of standards

NW Coins

Worcester Essex

Wolverhampton Hospitals

Guys & St Thomas

YorkSunderland

NHS CFHNHSD

Barts

Mid Cheshire Suffolk Shared Services

There are many existing examples of NHS organisations that have deployed converged/IP voice services locally.

www.n3.nhs.uk/n3voiceservices

0800 085 0503