mytms user manual (client) content

MyTMS Client Manual - Version 1.0 Revised: 19/12/2018

https://mytms.sirim.my

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MYTMS – USER MANUAL (CLIENT)

CONTENT:

No. Title Page

1 Register 2 - 3

2 Login & Forgot Password 4 - 6

3 Customer Dashboard 7 - 8

4 Manage Address 9 - 11

5 Create New Enquiry 12 - 17

6 My Enquiry List 18 - 22

7 Job List 23 - 24

8 Online Payment History 25

9 Invoice & Receipt List 26

10 Process Flow 27

INTRODUCTION

MyTMS is a web-based Online Application System designed to manage the online application and

processing of application for Testing Services. This manual explains the usage of this system.



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1.0 REGISTER

1. First time register.

The URL for the log in screen is https://MyTMS.sirim.my.

Note: Kindly use new modern browser such as Google Chrome or Mozilla Firefox to access

MyTMS.

2. Fill up all the details required.

Note: Recommended for Malaysia Register Company to key-in the ROC No. & Company Name

followed by SSM details. To check with SSM you can enter - https://www.mydata-ssm.com.my

- ROC No. or ROB No. is a company registration number.

https://mytms.sirim.my/

https://www.mydata-ssm.com.my/



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SSM:

3. After register you will received activation code in your register email.

Note: Click or “Copy & Paste + ENTER” the URL code in browser and you will done your

registration process.



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2.0 LOGIN

1. Enter your E-mail ID & Password in order to access MyTMS portal.

2.1 FORGOT PASSWORD

1. Click Forgot Password.



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2. Enter your register email.

3. Activation code will send to your register email.



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4. Activation Code.

Note: Click or “Copy & Paste + ENTER” the URL code in browser.

5. Enter your new password (minimum 8 character).

Note: The process done after click Reset Password.



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3.0 CUSTOMER DASHBOARD

1. Dashboard

Note: The current & latest transaction or activities will display in Dashboard.



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4.0 MANAGE ADDRESS

1. Add New Address

Note: You can add or create different address. (e.g: Branches address). These verified

Company Name & Address will display in Receipt & Invoice.



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2. Your details will be verified by our finance department in order to proceed with online

payment.

Note: This verification process may take some time in order to validate with our customer

database. This validation is 1 time only if there no changes on company details & address.

3. Modify company details.

Note: You can modify or change your company details for 2nd address and if the status still

“Not Verified”.



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Modify your details.



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5.0 CREATE NEW ENQUIRY

1. Please fill in the enquiry as many details as possible.

Note: Asterisk (*) is the mandatory field to fill in.



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Fill in Enquiry Details.

Fill in manufacture information (if applicable).



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Fill in the product details.

View and Read the Terms & Conditions.



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Note: Click “Confirm & Submit” for the enquiry process and you can attach your related

document and click SAVE. Please wait until our Person in-charge (PIC) review your enquiry.

Note: After click CONFIRM & SUBMIT, please click Validate Details (Enquiry > My Enquiry List)

in order to our finance department verify your company details before you can proceed with

online payment (it may take some time to verify your details).

This validation process only for 1st time register or if you “Add New Address” (page : 10)



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Note: If you have any question you can send a message directly to the Person in-charge (PIC)

after Customer Details Validation process (verified).

Before verfied:



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After Verified you can ask any question directly to Person in-charge (PIC) through Messages

box:



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6.0 MY ENQUIRY LIST

1. All Enquiry will be listed.

Note: You can monitor your enquiry progress by Status.

Enquiry & Quotation Status:

1. New - Enquiry created

2. Reviewed - Review the enquiry by PIC

3. Proceed Quotation - Preparation of quotation by PIC

4. Quotation Ready - Official quotation is ready

Job Status:

1. Job No. Created - Registration of job no.

2. Waiting Sample - Verification process before proceed testing

3. Testing in-Progress - Testing in-progress

4. Report Preparation - Test Report preparation

5. Delivery - Test Report ready for download



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View Status:

2. After review process, you will receive a “Reply Form”. Click “Proceed With Quotation” if you

agreed with the estimated duration and price.



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3. An official quotation will be issued and you can proceed with the payment. To Proceed Online

Payment kindly tick/select the related items and click “Proceed Payment”.



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Note: Please make sure your Billing Address & Test Report Address is correct before proceed

with the payment. Once payment is successful and job no. generated, the details cannot be

amended.



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Choose payment method Direct Bank Transfer or Credit Card. After that, tick “I agree to the

terms & conditions” before click “Order & Pay Now”.

Note: You will be redirect to Mutli-Payment Gateway in order to proceed the payment. Please

proceed with the payment & do not close any pop-up/windows or cancel, until bank transfer

process of payment is fully completed.



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7.0 JOB LIST

1. After payment is made, job no. will be generated and registered automatically.

Note: You are able to monitor or track your job progress until delivery of Test Report based

on Status. You can download the Test Report if the job status is Delivery.

Job Status:

1. Job No. Created - Registration of job no.

2. Waiting Sample - Verification process before proceed testing

3. Testing in-Progress - Testing in-progress

4. Report Preparation - Test Report preparation

5. Delivery - Test Report ready for download



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8.0 ONLINE PAYMENT HISTORY

1. All payment transaction will be listed.

Note: After payment process, kindly double check the payment status in “Online Payment

History” to make sure the relevant payment transaction is Success.



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9.0 INVOICE & RECEIPT LIST

1. All Job with receipt & invoice will be listed.

2. Click Receipt No & Invoice No to view and print.



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10.0 PROCESS FLOW

- Enquiry to Delivery Test Report

Register

Login

Create New

Enquiry

Quotation

Online

Payment

Job No.

Created

Testing

Process

Download Test

Report

Agreed: Proceed with quotation

Agreed: Proceed with payment

End

End

Reply Form:

Estimated

Duration &

Price

No

No

End

Success

Payment

Gateway Failed

- Waiting Sample

- Testing in-Progress

- Report Preparation

Validate

Details

Validate company

details in My

Enquiry List

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