mynydd isa branch closure roseneath medical practice is due to move into new custom built premises...
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Mynydd Isa Branch Closure
Roseneath Medical Practice is due to move into new custom built premises in early 2015. The Practice wishes to ensure that all patients are given the
best possible service.
Mynydd Isa Branch Closure
In order to do this as effectively as possible the Practice wishes to move
away from old out of date premises that are not fit for purpose. As a consequence the Practice has formally applied to Betsi
Cadwaladr University Health Board to close the branch surgery at Mynydd Isa.
Mynydd Isa Branch Closure
The utilisation of the branch surgery at Mynydd Isa was never considered
a long term solution and was only needed due to the lack of room
space in the existing Health Centre in Buckley.
Mynydd Isa Branch Closure
The new Buckley Medical Centre was expected to be available much
sooner than has actually happened. The project has been beset by delay
after delay.
Mynydd Isa Branch Closure
The new Buckley Medical Centre will provide more than adequate room space for the entire Practice team.
Mynydd Isa Branch Closure
The reason for the proposal is that there are longstanding problems
associated with the operation of the branch surgery.
Mynydd Isa Branch Closure
Schedule 1 of the National Health Service (General Medical Services – Premises Costs) (Wales) Directions
2004 sets out the minimum standards for Practice premises. Both of the
current surgery premises do not comply with the minimum standards required.
Mynydd Isa Branch Closure
The branch surgery is not equipped to the same level as the main
surgery. There is no ECG machine at the branch surgery so if a patient is
seen there and requires an ECG they have to go to the main surgery.
Mynydd Isa Branch Closure
There is also no nebuliser facility at the branch surgery. The mains
powered ophthalmoscope/auroscope used at the main surgery are far more
effective than the battery powered ones used at the branch surgery.
Mynydd Isa Branch Closure
There is only one telephone line at the branch surgery and a clinician
attempting to make calls can often find the line in use by patients or the
receptionist. This can also be frustrating for patients trying to get
through when the line is in use.
Mynydd Isa Branch Closure
Stock levels at the branch surgery are lower than at the main surgery with running out a frequent occurrence.
Mynydd Isa Branch Closure
The computers at the branch surgery are less reliable, problems often
occurring due to roaming profiles and setup issues. Printers frequently
cause problems due to profiles and setup.
Mynydd Isa Branch Closure
There is no onsite IT support so problems take longer to resolve with IT staff having to travel from the main
surgery to the branch surgery to address any problems.
Mynydd Isa Branch Closure
IT problems can result in clinicians having to hand write patient records and prescriptions which have to be entered into the computer record
later increasing the workload.
Mynydd Isa Branch Closure
It is often difficult for the IT helpdesk to resolve IT problems due to having
only one phone line. There is no mobile signal at the branch surgery.
Mynydd Isa Branch Closure
Documentation, referral letters, prescriptions may be left at the
branch surgery when they should be brought to the main surgery.
Mynydd Isa Branch Closure
If a document has not been scanned or notes have not been summarised there is no access to this information
at the branch surgery. This is especially relevant for new patients
who have little data recorded.
Mynydd Isa Branch Closure
Patients and clinicians frequently go to the wrong surgery. Clinician’s time
is lost travelling too and from the branch surgery.
Mynydd Isa Branch Closure
There is effective clinical peer support at the Buckley surgery but clinicians are often on their own at
the branch surgery.
Mynydd Isa Branch Closure
There is only one receptionist at the branch surgery so a lone worker
policy had to be put in place.
Mynydd Isa Branch Closure
The appointment book is complicated by having the branch surgery. It is much more difficult to cope with unexpected absence due to sickness at the branch surgery.
Mynydd Isa Branch Closure
The above longstanding problems associated with the branch surgery
impact directly on service to our patients. Patients can be
inconvenienced by the lack of equipment and by IT problems.
Mynydd Isa Branch Closure
The full range of patient services is not available at the branch surgery which is to the disadvantage of the
patients attending there.
Mynydd Isa Branch Closure
Consolidating the Practice team on one site following the move to the new Buckley Medical Centre will
result in significant benefits.
Mynydd Isa Branch Closure
Full range of services available to all patients attending the surgery
Fully Disability Discrimination Act compliant premises to meet all patients
needsMore efficient use of clinicians time
being in one location
Mynydd Isa Branch Closure
Effective clinical peer support, this is where the doctors support each
other and discuss cases.More effective equipment and stock
managementFull access to all patient information
Mynydd Isa Branch Closure
We understand the impact this may have on some of our patients so before any
decision is made we welcome any comments both positive and negative. If
you would like to put forward any comments, please write to the Practice Manager or drop off your response at
reception.
Mynydd Isa Branch Closure
If you prefer, you can contact in confidence, the Community Health Council which is the independent health watchdog representing the
interests of patients and the public in North Wales.
Mynydd Isa Branch Closure
You can do this by emailing Mrs. Carol Williams, Deputy Chief Officer at
[email protected] telephone 01248 679284 or by post at Betsi
Cadwaladr Community Health Council, 11 Chestnut Court, Parc Menai, Ffordd
y Parc, Bangor, Gwynedd, LL57 4FH.
Mynydd Isa Branch Closure
Please aim to return any comments to the Practice Manager by 30th June
2014. Thank you
Mynydd Isa Branch Closure
A Patient Information Leaflet is available from reception.
The information is also available on the Practice website at
www.wales.nhs.uk/roseneath