myjustice - a victim and witness support system
TRANSCRIPT
![Page 1: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/1.jpg)
![Page 2: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/2.jpg)
![Page 3: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/3.jpg)
Service Design is the design of touch points, interactions, relationships and systems to deliver great experiences. Good Service Design is driven by the users’ as well as stakeholders’ needs and aspirations.
![Page 4: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/4.jpg)
Designing a cultural interface to help Brixton Community celebrate their heritage.
![Page 5: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/5.jpg)
A new approach of delivering home care for Mitie to improve engagement, motivation and fulfilment of frontline staff.
![Page 6: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/6.jpg)
How might we improve the victim and witness experience through the Criminal Justice System?
![Page 7: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/7.jpg)
Brief Design Mission
ServiceProposition
Discov
er
Develo
pDefine
Deliver
![Page 8: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/8.jpg)
Users
![Page 9: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/9.jpg)
Experts
![Page 10: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/10.jpg)
Stakeholders
![Page 11: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/11.jpg)
Secondary Research
![Page 12: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/12.jpg)
![Page 13: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/13.jpg)
[ ]DROPOUTS
![Page 14: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/14.jpg)
£ 34million
* NATIONAL AUDIT OFFICEhttp://www.nao.org.uk/wp-content/uploads/2006/02/0506798es.pdf
*
![Page 15: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/15.jpg)
How might we reduce witness withdrawals by improving their experience?
![Page 16: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/16.jpg)
bureaucratic
emotional unsupportive
draining processy no context
no explanation takes forever
no control there is no point
you are a number no priority
not reassuring
![Page 17: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/17.jpg)
bureaucratic
emotional unsupportive
draining processy no context
no explanation takes forever
no control there is no point
you are a number no priority
not reassuring
I DON’T KNOW WHATS GOING ON.
![Page 18: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/18.jpg)
bureaucratic
emotional unsupportive
draining processy no contextno explanation takes forever
no control there is no point you are a number no priority
not reassuring
WHAT’S THE POINT ANYWAY?
![Page 19: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/19.jpg)
bureaucratic emotional unsupportive
draining processy no context
no explanation takes forever no control there is no point
you are a number no prioritynot reassuring
IT ALL SEEMS INEFFICIENT.
![Page 20: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/20.jpg)
![Page 21: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/21.jpg)
![Page 22: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/22.jpg)
Hello.
![Page 23: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/23.jpg)
![Page 24: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/24.jpg)
![Page 25: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/25.jpg)
Police
Witness Care UnitsWCUs
Victim Support
Court Services/Witness Service
![Page 26: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/26.jpg)
Police
Witness Care Units(WCUs)
Victim Support
Court Services/Witness Service
JUDICA
![Page 27: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/27.jpg)
not processy enabling participatory
in control personal touch
valuable encouraging accessmotivation
I KNOW WHAT’S HAPPENING.
![Page 28: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/28.jpg)
not processy enabling participatory in control personal touch
valuable encouraging access
motivation
I AM USEFUL.
![Page 29: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/29.jpg)
not processy enabling participatory
in control personal touch
valuable encouraging accessmotivation
THINGS GET DONE.
![Page 30: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/30.jpg)
myJustice TEAM
myJustice BOARD myJustice PASSPORT
WITNESS
![Page 31: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/31.jpg)
Hello.
![Page 32: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/32.jpg)
![Page 33: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/33.jpg)
![Page 34: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/34.jpg)
![Page 35: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/35.jpg)
Brief
Complexity
Access
Empathy
![Page 36: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/36.jpg)
Implementation
Dec ‘13 Jan ‘14
![Page 37: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/37.jpg)
Set up
second half ‘14
FeedbackRebrandingFinding pilot partner
![Page 38: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/38.jpg)
Pilot on small scale
2015
Refine solutionBusiness modelWork. prototypesPilot
![Page 39: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/39.jpg)
Scale up to national level
![Page 40: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/40.jpg)
- Qualitative needs quantitative.- Creativity meets realism.- Don’t reinvent the wheel.- Inclusive means everyone, literally everyone.- Test early, fail early, refine constantly.- Working towards a greater good opens doors.- Focus.- Embrace complexity but keep it simple.- It’s a triple diamond.
![Page 41: myJustice - a victim and witness support system](https://reader034.vdocuments.us/reader034/viewer/2022042819/55ca4d13bb61ebd4688b45bf/html5/thumbnails/41.jpg)
Hello.
THE PURPOSE OF THE JUSTICE SYSTEMIS JUSTICE