my ux portfolio 2013
DESCRIPTION
UX experience portfolioTRANSCRIPT
Emily Thomas
Experience Portfolio
Physical product
evaluation
Design research
and concept
development
Desktop, mobile
& touch screen
UX design and build
Overview
My sector experience
Another major
electronics
manufacturer
Overview
My experience across a multi-channel UX design cycle
Concept Development
Detailed design and build
Research Prototype Design
Project Showcase: Your Style Adviser
• Developed in collaboration with Dressipi.com
• Personalised recommendation tool that supports
customer pain points and needs
Project Showcase:
Your Style Adviser
The brief:
Customers want help finding clothes that are right for their body shape & style. Your Style
Adviser is a personalised recommendation tool that supports this.
What I did:
• Led the UX input independently throughout this project, defining the experience as well
as making critical decisions to ensure our customers’ needs were met
• Challenged the experience status quo presented by Dressipi, recommending
experience changes specific to products, brand and customer needs, utilising both
qualitative and quantitive data
• Managed both internal stakeholders as well as 3rd party agencies, providing solid
rationale against all decisions to gain buy in from the BUs, senior stakeholders and
third party agencies.
• Presented with the Business lead to Senior stakeholders to gain signoff and
independently presented the results of usability testing to both the internal project
stakeholders as well as the 3rd party agency, Dressipi
Project showcase: Mobile site and apps
• M&S’s first android app
• M&S first offers proposition on the iOs app
• User testing and mobile prototype build
Project Showcase
M&S Mobile
Background:
M&S launched a highly successful Mobile commerce site in 2010,released and iPhone
App in July 2012 and Android App in May 2013. Continuous improvements to both the
mobile site and app have continued, with the support of user research and in line with
customer trends. Most recently a transition programme has taken place in order to re-
design the mobile site in preparation for the M&S.com platform transition. (due to launch
in 2014)
What I did:
• Independently lead and manage the UX stream for mobile - define and deliver all the
UX stream deliverables and manage UX designers and Visual Designers
• Build strong relationships with the internal mobile team – demonstrate a high level of
mobile UX expertise to influence and effectively communicate to stakeholders and
third party agencies
• Decision making at pace and setting direction for the experience
• Manage through complex issues and efficiently arrive at a solution that is fully
understand and approved by the project team and wider stakeholders.
Project showcase: Supporting a new service-led proposition
• UCD workshops and training
• Design and validation – web and mobile
service innovation concepts
Proof of concept Unilever Online shopping tool:
“It doesn’t excite
me that much” That’s less eye-
catching” “Similar to one
shop I’ve been
to” Neil, 51 Jodie, 29
Lisa, 32
Interaction design concepts were iterated and tested with users
Case Study: Unilever Online shopping tool: Proof
of concept
www.smartswaps.co.uk
iPhone app design: Proof of concept
Collaborative workshops and iterative research and design outputs
Project showcase: B&Q design personas
• In-store research
• Call centre observation
• Persona development and internal mobilisation
B&Q design personas
Brief:
To rapidly create well-crafted personas based on qualitative research that
inspire confidence and feed into B&Q’s wider business change program.
Project Deliverables:
• Generated personas from three core groups – Customers, Customer
Advisors, and Contact centre agents
• Conducted research in B&Q stores across UK regions and within your
Contact Centres in Glasgow and Doncaster.
•
Create additional tools to create interest, buy-in and understanding of
the personas within B&Q cards.
Project showcase: TfL touch screen UCD
• User Research on touch screen machine design
• Stakeholder workshops
• Collaborative design workshops and concept development
TfL touchscreen UCD
Brief:
To enhanced TfL’s ticket machines design to further encourage
customers to self serve as opposed to going to the Ticket Office
Project Deliverables:
• Iterative rounds of user research to evaluate customers’ current touch
screen experience when purchasing a ticket, using the current Multi Fare
Machine (MFM), generate design principles and evaluate new design
concepts
• Based on previous research key user journeys were identified as focus
points design concepts which addressed key we developed collaboratively
with the ticketing machine development partner and stakeholders.
Project showcase: BBC
• Stakeholder workshops
•User Research
• Information visualisation
BBC Learning
The Challenge:
An abundance of content which is difficult to navigate through, despite
what appears to be a rock-solid structure
•
•
No consistent content strategy applied across Learning products
Role-based navigation and use of Portal pages is problematic
Portal Page Learning Landing Page
Schools Landing Page
(Topics List)
Schools Landing Page
(Products List)
BBC Learning
What we did:
• We familiarised ourselves with the coverage of BBC Learning:
• Explored various ways to organise and dissect the types of products and their varying audiences
• Created a list of attributes that describe the various products
• Created two visualisations which help to demonstrate the breadth of BBC Learning content and support gaining further internal support.
• The Audience vs Learning Function Matrix
• The BBC Learning Circle Diagram
Case Study: BBC Learning Visualisation
Project showcase: Fenwick
• Site design and build for Fenwick Bond Street
• First ecommerce offering for the business
Fenwick – site design and build
Experience and responsibilities:
• Supporting design team move creative concepts into feasible web
design templates.
• Moving design concepts forward into a full digital programme of work,
functional design specification and project timeline
• Management of development team during build
• Producing digital specification documentation and weekly status
reports
• Client liaison to support Account Director; advising on e-commerce
best practice, Magento platform and integration requirements
• Working closely with a business analyst to assess requirements
against Magento platform capabilities.
• Supporting client and internal training of Magento platform