my resume
TRANSCRIPT
Resume
Rahul RanjanFlat no: C-6
Sapna Apartments -1Naya Tola
Patna-800004Mob:+91 9308236969 / 7621309393
E-mail : [email protected] Objective
I strive to excel in customer services by working with utmost dedication, aimed towards growth of the organization and enhancing the reputation of the brand. Been a good performer all along, I wish to do the same in the customer service industry.
Work Experience
Vodafone Spacetel Ltd. | Retail Trainer April 2014 onwards
Job Profile
o Prepare & conduct Retail Induction training.o Impart Product, Sales, Communication skill & Soft skill training.o Product refresher to all the Vodafone stores in Bihar & Jharkhando Regular monitoring of new joiners' and preparing performance report.o Audit of Vodafone Store Associates as per quality parameters.o Imparting TNI based sales & soft skills training.o Monitoring of Vodafone Retail outlets for meeting Sales & Service target.
SIS INDIA LTD | Executive Sales March 2013 - November 2013
Job Profile
Get new businesses for company. Prepare Prospective Client List and do follow ups for getting new businesses. Prepare Sales Data and engage in client retention.
Shimmer HR Solutions Pvt. Ltd. | Communication Skill Trainer Feb 2011 – March 2013
Job Profile:
Training new joiners to enhance their communication skills and conduct performance analysis. Regular monitoring of new joiners' and training new nesting batches. Recruiting new candidates for different positions. Offer support to immediate management in process improvements. Regular interaction with the process clients such as yatra.com. Play a role in long-term planning, including an initiative geared toward operational excellence. Supervise and coach office manager on a weekly basis. Contribute to short and long-term organizational planning and strategy as a member of the management team. Periodic update to the Board of Directors
Convergys India Services Pvt. Ltd. | Trainer (Nesting Lead) Oct 2007 - Jan 2011
Job Profile:
Handling inbound calls from U.K. for Orange Telecommunication Services. Quality monitoring and handling a new team. Also, prepare data for performance analysis. Regular monitoring of new joiners' and training new nesting batches. Offer support to immediate management in process improvements. Guide and evaluate new members on calls. Frequent interaction with the managers and client regarding new services and products. Training new batches about the products and soft skills.
.Achievements
Awarded OS (Outstanding) rating 12 times in the entire tenure. Joined as Customer Service Associate. Promoted as Sr. Customer Associate in 6 months. Promoted as Quality Analyst (Nesting Lead ) in 2009 Recognized for maintain EE (Exceeded Expectation Rating) throughout. Awarded `Best Team at Work' because of good feedback from customers. Got selected to train new joiners' for a new centre started at Philippines. Recognition from Trainer for excellent performance and good grades in training.
In touch Solutions | Sr. Customer Care Officer Dec 2004 - Jan 2007
Job Profile:
Handling inbound calls for Hutch Prepaid Services. Coach new team members on IVR (Interactive Voice Response)
Achievements:
Promoted to handle Hutch Postpaid Services for Platinum Customers, as Sr. Customer Care Officer
Professional Strengths Willingness to learn and adopt best practices Adapt to situations and perform as a team Adhere to professional ethics and abide by guidelines
Academics
Examination University YearBachelor in Arts (English Hons) Shobhit University 2014
Bachelor in Arts Delhi University 2008Class XII B.I.E.C. 2003Class X I.C.S.C.E 2001
Computer Skills
Proficient in MS Office suite (Word, Excel) Basic working knowledge of Windows operating system
Interest& Hobbies
Using Illustrator as an hobbyist Reading books Playing cricket Listening to music
Personal Information
Date of Birth: 18th Feb 1985
Marital status : Married
Languages Known: English, Hindi
Parents : (Late) Shri Rakesh Kumar Sinha and Smt. Poonam Sinha
The information given above is true to best of my knowledge.
Rahul Ranjan