my parents configured their living room
DESCRIPTION
All of us here have some idea of what we mean when speaking about "Configuration Management". Unfortunately, we are rarely alone in the world carrying out great deeds. There is a massive population on the planet that simply looks with a deadened gaze when we talk about what we do, yet they manage to “manage” configurations all the time. What if it didn't have to be that way? What if we learned how to speak in the different technical "languages" to help others understand the value being provided? Let’s take a look at some different approaches to help coworkers understand (and maybe even participate) in the work that we do.TRANSCRIPT
My Parents Configured Their Living
Michael Goetz Automation Consulting Engineer @ Chef Software, Inc. [email protected]
Who Am I?
Who Am I?
• Sysadmin
Who Am I?
• Sysadmin
• Developer
Who Am I?
• Sysadmin
• Developer
• Ex-Military Translator
Who Am I?
• Sysadmin
• Developer
• Ex-Military Translator
• Ex-Journalist
Who Am I?
• Sysadmin
• Developer
• Ex-Military Translator
• Ex-Journalist
• Ex-Project Manager
Who Am I?
• Sysadmin
• Developer
• Ex-Military Translator
• Ex-Journalist
• Ex-Project Manager
• Ex-Release Engineer
Who Am I?
• Sysadmin
• Developer
• Ex-Military Translator
• Ex-Journalist
• Ex-Project Manager
• Ex-Release Engineer
• Explainer of Things
A visit to my father’s house…
“Can you take a look at the TV? I can’t seem to get Netflix working.”
A visit to my father’s house…
“Can you take a look at the TV? I can’t seem to get Netflix working.”
A visit to my father’s house…
“Can you take a look at the TV? I can’t seem to get Netflix working.”
Connect All The Things
• Smart TV
!
• Blu-ray Player
!
• Wifi
!
• Cable
Wow, such technology, confusing
Wow, such technology, confusing
• Smart TV
Wow, such technology, confusing
• Smart TV
• Wifi
Wow, such technology, confusing
• Smart TV
• Wifi
• Blu-ray
Wow, such technology, confusing
• Smart TV
• Wifi
• Blu-ray
• Cable
Wow, such technology, confusing
• Smart TV
• Wifi
• Blu-ray
• Cable
• Netflix
Wow, such technology, confusing
• Smart TV
• Wifi
• Blu-ray
• Cable
• Netflix
• Home Security
Wow, such technology, confusing
• Smart TV
• Wifi
• Blu-ray
• Cable
• Netflix
• Home Security
• and more…
Wow, such technology, confusing - The Sequel
Wow, such technology, confusing - The Sequel
• Hardware
Wow, such technology, confusing - The Sequel
• Hardware
• Network
Wow, such technology, confusing - The Sequel
• Hardware
• Network
• Storage
Wow, such technology, confusing - The Sequel
• Hardware
• Network
• Storage
• Services
Wow, such technology, confusing - The Sequel
• Hardware
• Network
• Storage
• Services
• Content Delivery
Wow, such technology, confusing - The Sequel
• Hardware
• Network
• Storage
• Services
• Content Delivery
• Security
Wow, such technology, confusing - The Sequel
• Hardware
• Network
• Storage
• Services
• Content Delivery
• Security
• and more…
Situational Awareness
“If you don’t know where you are going, you might end up someplace else.”
- Yogi Berra
Everyone Is Smart
Everyone Is Smart
• Find the passion
Everyone Is Smart
• Find the passion
• Listen to what they’re saying
Everyone Is Smart
• Find the passion
• Listen to what they’re saying
• Respect the experience
Talking Down vs. Discussing Up
Talking Down vs. Discussing Up
• “OK?”
Talking Down vs. Discussing Up
• “OK?”
• Aiming too low
Talking Down vs. Discussing Up
• “OK?”
• Aiming too low
• Expertise Bias
Just Enough Config For Success
Just Enough Config For Success
• The flux capacitor
Just Enough Config For Success
• The flux capacitor
• What’s this button do?
Just Enough Config For Success
• The flux capacitor
• What’s this button do?
• These are not the droids you’re looking for
Speaking On Their Terms
“Understanding is a two-way street.”- Eleanor Roosevelt
Pick Your Poison
Pick Your Poison
• It’s their language, not yours
Pick Your Poison
• It’s their language, not yours
• Let me speak
Pick Your Poison
• It’s their language, not yours
• Let me speak
• So it’s like…
Analogous Analogies
http://www.infocellar.com/software/files-folders.htm
Analogous Analogies
• Spinning a tale
http://www.infocellar.com/software/files-folders.htm
Analogous Analogies
• Spinning a tale
• Keep it brief
http://www.infocellar.com/software/files-folders.htm
Analogous Analogies
• Spinning a tale
• Keep it brief
• If they still look confused, your analogy sucks
http://www.infocellar.com/software/files-folders.htm
Know Everything… Or Enough To Seem Like It
Know Everything… Or Enough To Seem Like It
• Do your research
Know Everything… Or Enough To Seem Like It
• Do your research
• Ask questions that mean something
Know Everything… Or Enough To Seem Like It
• Do your research
• Ask questions that mean something
• Listen and repeat
Pacing and Guiding
“The two most powerful warriors are patience and time.”
- Leo Tolstoy
High Speed, Low Drag
High Speed, Low Drag
• Where’s the turbo button?
High Speed, Low Drag
• Where’s the turbo button?
• No one left behind
High Speed, Low Drag
• Where’s the turbo button?
• No one left behind
• Ramming Speed!
Frequent Checkups
Frequent Checkups
• Where did everybody go?
Frequent Checkups
• Where did everybody go?
• And your mouse trap should look like…. what is that?
Infinity Loop
http://www.justsaypictures.com/infinity.html
Infinity Loop
• Pete, Pete and Repeat
http://www.justsaypictures.com/infinity.html
Infinity Loop
• Pete, Pete and Repeat
• That’s an odd reference
http://www.justsaypictures.com/infinity.html
Infinity Loop
• Pete, Pete and Repeat
• That’s an odd reference
• Resolution
http://www.justsaypictures.com/infinity.html
Recap
• Trust in the Experience of Others
• Talk with People, Not at People
• Protect Learners from Themselves
• Know Their Language
• Let Them Go Fast
• Check-in and check-out
