My Love Andy Lau World Tour 25-28 September 2019 Frequently Asked Questions

Forasmoothticketingexperience,pleaselookthroughthishandyguidetohelpyounavigateyourwaythroughtheprocess.Weareworkinghardbehindthescenestodoeverythingwecantomakesurethatticketsendupinthehandsofgenuinefans.

1. Howmucharethe‘’facevalue’’tickets?ThefacevalueoftheticketpricesisbetweenSGD168andSGD368(excludingbookingfee).PleasenotethatabookingfeeofSGD4perticketwillalsoapplytoallbookings.

2. Whatisunethicalsecondaryticketingandticketresale?

Unethical secondary ticketing iswhen tickets arepurchased at face value and re-sold at inflatedpricesvianon-artistapprovedorunauthorisedplatforms,thusdenyingthefansthechancetobuyatfacevalue.AnyticketspurchasedfromthirdpartywebsitesandunauthorisedresellerssuchasViagogo,StubHub,Carousellorsimilararenotvalidforentryatthevenue.

3. Whywillmynamebeprintedontheticketspurchased?Inordertoputastoptothesecondaryticketingmarket,absurdpricesandfanrip-offs,all ticketssoldarepersonalizedandthenameoftheticketpurchaser(SportsHubTixaccountholder)willbeprintedonallofhis/herticket(s).Thenameregisteredtoandprintedontheticketscannotbechanged.Thepromoterreservestherighttocheckauthenticityoftheticketandpersonaldata.Foronlinepurchases,thenameprovidedwhencreatingtheSportsHubTixaccountwillbethenameregisteredtoandprintedontheticket(s)purchased.PleaseensurethatyourfullnameasinyourphotoIDisprovidedwhencreatingtheSportsHubTixaccount.Intheeventofanyticketdispute,youwillberequiredtopresentthephotoIDandcreditcardofthe ticket purchaser whose name is on the tickets. Photocopies or electronic versions will beaccepted.

4. HowmanyticketscanIbuy?EachSportsHubTixaccountholderislimitedtoamaximumnumberof4tickets.Anypersonfoundtobepurchasingoverthisquantitymayhavethesurplusticketscancelled.

5. Canweattendtheshowinabiggergroup?

Youwill need to purchase in separate transactions and on different accounts. Amaximum of 4ticketscanonlybemadeperaccount.However,differentseatsmaybeassignedonthesubsequentpurchase.TicketspurchasedinbreachofTerms&Conditionsaresubjecttoinvalidation.

6. CanIbuyticketsasagift?

Yes,ticketscanbepurchasedasagift.Intheeventofanyticketdispute,youwillstillberequiredtopresentthephotoIDandcreditcardoftheaccountholderwhopurchasedthetickets.Photocopiesorelectronicversionswillbeaccepted.

My Love Andy Lau World Tour 25-28 September 2019 Frequently Asked Questions

7. Wheretobuytickets?

Theonlyauthorisedchannelstobuyticketsforthiseventarethefollowing:ONLINE:http://www.sportshub.com.sg/AndyLau2019HOTLINE:+6531587888SINGAPOREINDOORSTADIUMBOXOFFICE2StadiumWalkSingapore397691OUTLETS:ALLSINGPOSTOUTLETSTHESTARPERFORMINGARTSCENTREBOXOFFICE1VistaExchangeGreenLevel3Singapore138617SCOTTSSQUARE6ScottsRoadLevel1Atrium,ConciergeDeskSingapore228209Any tickets purchased from third party websites and unauthorised resellers such as Viagogo,StubHub,Carousellorsimilararenotvalidforentryatthevenue.

8. Whenwillwereceiveourtickets?

All physical tickets and ‘Print-At-Home’ E-ticketswill only bemade available and issued from 27August2019onwards.Uponpurchaseofticket(s),youwillonlyreceiveabookingconfirmationemail/ letter.Foronlinepurchase, please ensure that you add tickets@sportshubtix.com to your safe list on your emailaccounttoensureyoureceiveyourconfirmationemail.

9. Ican’tfindmyconfirmationemail.WhatshouldIdo?

TheconfirmationemailwillbesentbySportsHubTix(tickets@sportshubtix.com).Ifyouareunabletofindyourconfirmationemail,pleaseensurethattheemailhasnotgonetoyour“Spam”or“JunkMail”folder.Youmaycall+6531587888oremailenquiry@sportshubtix.comifyourequirefurtherassistance.

10. Ican’tgoanymore.WhatcanIdo?

Ticketsarestrictlynon-transferableandcannotberesoldorofferedforresale.Thenameregisteredto and printed on the tickets cannot be changed after the purchase. Resold ticket(s) may becancelledwithoutrefund,andanypersonwhoisfoundtohavepurchasedresaleticketswillnotbeabletogainentrytothevenue.

My Love Andy Lau World Tour 25-28 September 2019 Frequently Asked Questions

11. Anyfurthertipsontheticketbuyingprocess?

Wewanteveryonetohaveasmoothjourneybuyingtheirtickets.Bereadyandpreparedandyou’llsail throughtheprocess.CreateyourSportsHubTixaccount inadvanceandensurethatyouareable to login before tickets go on sale. Please only buy tickets from the single authorised ticketsellerSportsHubTix.

Standardticketingtermsandconditionscanbefoundat:http://www.sportshub.com.sg/AndyLau2019

My Love Andy Lau 刘德华 World Tour

2019 年 9 月 25-28 日

购票须知

为了让您享有个更愉快的购票过程，请先细读以下的购票流程以及购票须知。

1. 演唱会门票的“面值”是多少？

演唱会門票面值介于新币 $168至 $368 (未包括行政费)。每张门票都需附加新币 $4行政费。

2. 什么是不道德的二手门票及非官方门票转售商？

不道德的二手门票就是以面值购买门票，再经由非表演者许可或未获授权的平台以高于面值

的价钱转售，因而剥夺了粉丝以面值去购买门票的机会。任何经第三方网站或非本主办方所

授权的售票系统都是非官方门票转售商。从非官方管道购买的门票将会被视为无效，不具有

入场资格。演出门票不可转让或转售，违反此规范可能会导致您的门票被取消且不予退款。

3. 为什么所购买的门票上会印有我的名字？

为阻止不道德的二手票以及非官方管道买卖，本演出将采取实名制，即每张门票一律都将印

上购票者姓名，在完成交易后不能作修改。主办方有权核对门票的真假以及持票人的个人资

料。

网上购票者请注意：门票上的姓名将会是您登记 Sports Hub Tix 账号时所提供的姓名，因此

请确保您输入的是证实姓名，和身份证上的相同。

若有任何门票纠纷，主办方保留检查门票的真实性及个人资料之权利。您必须出示您的身份

证以及付款时所使用的信用卡。复印或电子版皆可。

4. 我可以购买多少张门票？

每个帐号最多只可购买 4 张门票。任何违反这些条款及细则的购票者，即购买多于 4 张门票，

Sports Hub Tix 及主办方有权决定取消交易而不作另行通知。

5. 我们可以购买团体门票吗？

您需要以不同的 Sports Hub Tix 帐号购票。每个 Sports Hub Tix 帐号只限购买最多 4 张门

票。任何违反条款及细则下所购买的门票可能会失效。

6. 我可以购票作为礼物吗？

您可以购买演唱会门票作为礼物。不过，若有任何门票纠纷，持票人必须出示购票者的身份

证和付款时所用的信用卡，进行核对。复印或电子版皆可。

My Love Andy Lau 刘德华 World Tour

2019 年 9 月 25-28 日

购票须知

7. 如何购买演唱会门票?

上网: http://www.sportshub.com.sg/AndyLau2019

订票热线: +65 3158 7888

售票处：

SINGAPORE INDOOR STADIUM BOX OFFICE

2 Stadium Walk

Singapore 397691

全岛指定 SINGPOST

THE STAR PERFORMING ARTS CENTRE BOX OFFICE

1 Vista Exchange Green

Level 3

Singapore 138617

SCOTTS SQUARE

6 Scotts Road

Level 1 Atrium, Concierge Desk

Singapore 228209

从非官方管道如 Viagogo, StubHub, Carousell 等购买的门票将会被视为无效，不具有入场

资格。

8. 我们什么时候会收到门票？

所有的实体门票和电子票将在 8 月 27 日后寄出或发送。

成功购买门票后，您将收到一份购票确认通知。若您是通过网上购票，请确保您把

tickets@sportshubtix.com 加入安全收信人的名单内，以确保能收到通过电邮发送的购票确

认通知。

My Love Andy Lau 刘德华 World Tour

2019 年 9 月 25-28 日

购票须知

9. 我从电邮中找不到任何购票确认通知。我该怎样做？

购票确认通知将由 Sports Hub Tix (tickets@sportshubtix.com) 以电邮方式发出。若您找不

到购票确认通知，请检查您的「垃圾邮件」文件夹。如果您需要协助，请拨打 +65 3158

7888 或电邮至 enquiry@sportshubtix.com。

10. 我不能出席，我可以取消我的门票或转让他人吗？

门票不能取消及严禁转售。购票时所印在门票上的 Sports Hub Tix 账号姓名不能修改。转售

的门票可能在不获退款或不作事先通知的情况下被取消。任何人被发现持有转售的门票将不

能进场。

11. 有没有更多购票贴士？

购票时需要有 Sports Hub Tix 账号。请提早登记您的 Sports Hub Tix 账号，并且确保登记时

提供正确证实姓名、电邮地址及其他个人资料。 请透过官方售票商购买门票。

预知更多票务条款及细则,请浏览：http://www.sportshub.com.sg/AndyLau2019