Audrey ScottMobile: 07958 122 181

Email: Audrey_sctt@yahoo.com

PERSONAL PROFILE

A highly skilled and competent individual with over 20 years experience working as a switchboard operator with customer services and administration skills within public and private sectors organisations, dealing with various stakeholders both internal and external including face to face contact with members of the public. Has an excellent command of the English language, able to listen attentively and respond efficiently and effectively in a professional, confident and clear speaking voice. Works quickly and accurately under pressure, and able to deal with difficult calls and customers in a calm, professional manner.

Able to prioritise daily tasks meeting deadlines. Is competent using excel and word, enabling her to respond to e-mails, manage car park diaries and a meeting room booking system called Condeco.

Adopts an empathetic approach in dealing with calls when required whilst showing excellent customer care skills and adhering to the data protection and confidentiality acts.

TECHNICAL COMPETENCE

Proficiency in the use of Telephone Systems such as:

Mitel SX 2000, Avaya, Monarch, PABX 4/7 Herald Arc operator system

SKILLS

Answering and connecting calls via switchboard.

Issuing Security and visitor passes, updating paperwork and system

Testing lines and reporting faults First Aid Trained Maintaining and updating directories Health and Safety and Fire trained. Taking and passing on messages

including all staff e-mails Experience in using Outlook, Excel and

Word Carrying out administrative tasks Multitasking and prioritizing Excellent Communication kills

CAREER HISTORY

NWL NHS – Marylebone Road 2011 - present

Since Sept 2011 I have been temping as an Office Services Assistant/Switchboard Operator for the NHS

My duties are: Providing direct support to the Facilities Manager Answering & connecting calls via the Switchboard Taking messages and passing to the relevant persons/department Checking notices and leaflets are up to date, displayed and well presented

Sorting Post / Special & Recorded. Delivering to the correct departments Approving & Booking meeting rooms on the Condeco system Booking catering orders for meetings Address & process ID badges ensuring that audit trails are kept up to date Logging calls to the Facilities Department Booking Couriers & taxis Addressing enquiries via the generic email and sending regular comms to staff. Managing a car park database ensuring spaces are allocated correctly capturing

vehicle and owner details to adhere to security

Morgan Stanley – Contracted by Portico Ltd. 2007 - 2009

Switchboard & IBD (Investment Banking Division)Worked within a team of 16 operators on a Rota basis between 7am – 10.30pm. Operated an Avaya computerised switchboard, taking over 1000 calls per day per

operator Answering , connecting and announcing of calls to the relevant department, liaising

with Clients, Bankers and Directors overseas, ensuring a high level of customer service at all times and adhering to Morgan Stanley’s answering policy

IBD Board announcing of all calls Meeting Room bookings using Datacraft Hospitality Suite; Conference call bookings Organizing Taxi bookings Providing a personal service for Investment Bankers, taking accurate messages and

relaying them via e-mail/SMS text and dealing with all internal and external calls Career Break 2005 –2007 Stayed at home to look after my 2 children who are now in Secondary school

Aon Ltd 2003 - 2005Telephonist

Answering & connecting calls Sorting & delivering faxes to the appropriate departments Reporting any telephone and I.T. faults.

Various long/ short term temporary assignments whilst 1996 - 2003raising a family Telephonist/Receptionist/admin

London Stock Exchange Price Water House HSBS British Steel Fuji Bank Russell Jones Walker London South Bank University Warburgs Macfarlanes Lovells James Capel Salamon Brothers Schroders

Daily Telegraph (Telephonist) 1989 - 1996 Telephonist

Answering & connecting calls, Contacting overseas journalists Making national & international calls for the journalists Sorting through current news.

EDUCATION/TRAINING

East Ham College 1998- 1999 GCSE Maths grade DGCSE English grade b

Barking College – TBG LearningIT Stage 1 Word ProcessingComputer Literature

First Aid trained (valid three years) 2015

Personal Details

Full UK Driving License 07958 122 181

References

Available on request.