mv buyer geography trends - preview deck - q1 2013

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January-March 2013 Market Vista: Buyer Geography Trends – Preview Deck U.S. and Canada: Global Services Trends in Q1 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-8-PD-0885

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Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in U.S.& Canada, Europe, Rest of the world. Each Buyer Geography Trends report provides region-specific data and insights into outsourcing transaction activity, Global In-house Center (GIC) developments for buyers in that region, service provider market share, and details on key outsourcing transactions

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Page 1: Mv   buyer geography trends - preview deck - q1 2013

January-March 2013Market Vista: Buyer Geography Trends – Preview Deck

U.S. and Canada: Global Services Trends in Q1 2013

Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Page 2: Mv   buyer geography trends - preview deck - q1 2013

2Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Our research offerings for global services

Subscription information

The full report is included in the following subscription(s)– Market Vista

In addition to published research, a subscription may include analyst inquiry, data cuts, and other services

If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us:– [email protected]– +1-214-451-3110

Market VistaGlobal services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available

Custom research capabilities Benchmarking | Pricing, delivery model, skill portfolio Peer analysis | Scope, sourcing models, locations Locations | Cost, skills, sustainability, portfolio Tracking services | Service providers, locations, risk Other | Market intelligence, service provider capabilities, technologies

Healthcare

Information technology

Finance & accounting

Procurement

Banking, financial services, insurance

Global sourcing

Cloud Vista

Human resources Recruitment process

TransactionIntelligence

PricePointService provider Intelligence

Page 3: Mv   buyer geography trends - preview deck - q1 2013

3Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Contents

Product overview

Illustrative contents

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4Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Market Vista enables effective decision makingGlobal sourcing managers need research, analysis, and insights to demystify the market as well as direct clear and impactful decisions

Location data and dynamics

Data on market activity in key offshore geographies– Political– Macroeconomic– Promotion incentives

Trends in wage inflation, attrition, and arbitrage

Overall sourcing market

Detailed analysis of trends by industry vertical and geography

Report of transaction volume, size, and momentum

Perspective on events with significant industry impact (e.g., M&A)

Implications of regulatory changes

Service provider landscape

Updates on service provider market share, capabilities, and performance

Service provider profiles, including data on:– Transactions– Location footprint– M&A activity

Processes and models

Process-level trends Global In-house Center

(GIC) set-ups, divestures, and overall trends

Fact-based insights on adoption of emerging pricing models

Data and perspectives on new opportunity areas

Quarterly report

PrimerLocation database

Breakingviewpoint

Location insightse-newsletter

Service provider capability profiles

Industry trends

Page 5: Mv   buyer geography trends - preview deck - q1 2013

5Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Trends reports complement Market Vista quarterly reports by providing in-depth coverage of global sourcing across industry verticals and regions

Market Vista Industry Trends reportsMarket Vista Buyer Geography Trends reports

Outsourcing transaction activity

GIC set-up and expansion activity Processes and models

Service provider trends and developments

Industries tracked Banking, Financial

Services, & Insurance (BFSI)

Manufacturing, Distribution, and Retail (MDR)

Energy & Utilities (E&U)

Healthcare Technology Telecom Public Sector Travel & Hospitality

Regions tracked United States & Canada Europe Rest of the World (RoW), including Asia Pacific

(APAC), Latin America (LATAM), and Middle East & Africa (MEA)

Trends in transaction volumes, contract values, and momentum

Events with industry impact

GIC set-ups, expansions, and divestures

Analysis of buyers, locations, and scope of work offshored

Process-level and subprocess-level transaction trends

Emerging opportunity areas

Service provider performance (transactions, market shares)

Significant deals signed by leading enterprises

30+ pages of analysis on each industry vertical/region every quarter

Transaction activity was higher among IT ADM processes than IT infrastructure Adoption of ITO processes in Q2 2011 was similar to that in 2010 (yearly average) Adoption of Desktop process declined compared to the previous quarter

ITO by process1

Q2 2011; Frequency of occurrenceTotal = 354

111

90

87

60

81

34

27

Application development

Application maintenance

Systems integration

Datacenter

Network

Desktop

Helpdesk

ITO by process1

2010; Frequency of occurrenceTotal = 1,381

472

348

307

263

339

139

138

Change in number of ITO transactions, by process1

Current quarter Previous year

Q2 10 to Q2 11 Q1 11 to Q2 11

Decreased from last quarter Similar to last quarter Increased from last quarter

Page 6: Mv   buyer geography trends - preview deck - q1 2013

6Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Contents

Product overview

Illustrative contents

Page 7: Mv   buyer geography trends - preview deck - q1 2013

7Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Each Buyer Geography Trends quarterly report comprises 30+ pages of insight and dataIllustrative Table of Contents

Section I: Outsourcing transaction trends Outsourcing transactions overview

Break-up of transactions by function

Break-up of transactions by processes and sub-processes

Transaction renewal/restructuring activity

Section II: GIC analysis GIC market analysis overview

GIC market analysis by geography

Section III: Service provider activity and deal information Share of service providers in total transaction activity

Notable deals signed by service providers

Major outsourcing-related developments across leading companies

Topic

Page 8: Mv   buyer geography trends - preview deck - q1 2013

8Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Section I – Market section | OverviewCaptures trends in outsourcing transactions in the focus region, including break-ups of transactions by functions, processes, sub-processes, industry verticals, etc.

Market overview | Outsourcing/offshoring market index Market movement and share in overall market

Sub-process level trends Renewals/restructuring trends

QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y

XX

XXXX

XX XXXX

XXXX

XXXX

U.S. & CanadaOverall market

QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y-10%

0%

10%

20%

30%

40%

50%

60%

XX XXXX

XX

XXXX% XX%

XX%XX% XX%

Number of transactions Share in overall market

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

XX

BPO by processQX-1 Year Y; Frequency of occurrenceTotal number of deals = XX

BPO by processQX Year Y; Frequency of occurrenceTotal number of deals = XX

Change in number of BPO transactions, by process

QX Year Y-1 to QX Year Y

QX-1 Year Y to QX Year Y

Decreased Similar Increased

QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y

xx% xx%

xx%

xx%

xx%

xx% xx%

xx%

xx%

xx%

Focus region Overall market

Page 9: Mv   buyer geography trends - preview deck - q1 2013

9Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Section II – GIC analysisTrends in GIC set-ups, expansions, and plans of buyers in the focus region

Index of offshore GIC health New set-ups and expansions of GICs

Planned set-ups and expansions of GICs Details on key set-ups

XX

XXXX

XX

XX

XX

QX Year Y-1 QX-1 Year Y QX Year Y

N3 = XX N = XX N = XX

XX XX XX

XX

XX

XX

New set-ups

Divestures

Expansions

Eastern Europe

India

Middle East and Africa

QX Year Y-1

QX-1 Year Y

QX Year Y

XX

XX

XX

QX Year Y-1

QX-1 Year Y

QX Year Y

XX

XX

XX

East Asia

QX Year Y-1

QX-1 Year Y

QX Year Y

XX

XX

XX

Latin America

QX Year Y-1

QX-1 Year Y

QX Year Y

XX

XX

XXQX Year

Y-1QX-1

Year YQX Year

Y

XX XX

XX

Middle East and Africa

QX Year Y-1

QX-1 Year Y

QX Year Y

XX

XXXX

QX Year Y-1

QX-1 Year Y

QX Year Y

XX

XXXX

Rest of Asia

QX Year Y-1

QX-1 Year Y

QX Year Y

XX XX XX

Latin America

QX Year Y-1

QX-1 Year Y

QX Year Y

XX

XX XXQX Year

Y-1QX-1

Year YQX Year

Y

XXXX

XX

Eastern Europe

India

Company Functions Location Comments

XX XX XX

XX XX XX

XX XX XX

XX XX XX

XX XX XX

XX XX XX

Page 10: Mv   buyer geography trends - preview deck - q1 2013

10Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Section III – Service provider developmentsProfiles developments across 20 leading service providers, highlighting key implications for sourcing managers

Market Vista Index of service providers Share of Market Vista Index of service providers

Key service providers and share in transactions Notable deals signed by leading buyers

Traditional global service providers Offshore-centric service providers

QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y

xx% xx%xx%

xx%

xx%xx%

xx%

xx%xx%

xx%

XXXX

Increased offshore adoption: XXXX announced plans to set up its back-office operations in XX by the end of Year Y. The center will support its XXXX expansion and will hire about XX employees

XXXX

BPO agreement: XXXX

XXXX

ITO agreement: XXXX

Number of transactions

7%7%5%5%5%4%4%4%4%4%3%3%3%

44%

Number of transactions

7%7%5%5%5%4%4%4%4%4%3%3%3%

44%

100% = XX XX

Service provider 6Service provider 5Service provider 4Service provider 3

Service provider 1Service provider 2

Service provider 7

Service provider 10

Service provider 8Service provider 9

Service provider 6Service provider 5Service provider 4Service provider 3

Service provider 1Service provider 2

Service provider 7

Service provider 10

Service provider 8Service provider 9

Focus region Overall market

Page 11: Mv   buyer geography trends - preview deck - q1 2013

11Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Appendix: Additional research references

Everest GroupTwo Galleria Tower13455 Noel Road, Suite 2100Dallas, TX 75240

Phone: +1-214-451-3110E-mail: [email protected]

The following documents are recommended for additional insight on the topic covered in this report. The recommended documents provide either additional details on the topic or complementary content that may be of interest:

1. U.S. & Canada: Buyer Geography Trends for Q4 2012 (EGR-2013-8-R-0852); 2013. This report provides data, developments, and insights on outsourcing and offshoring trends for the U.S. & Canada region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region

2. Europe: Buyer Geography Trends for Q4 2012 (EGR-2013-8-R-0851); 2012. This report provides data, developments, and insights on outsourcing and offshoring trends for the Europe region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region

3. Rest of the World (RoW): Buyer Geography Trends for Q4 2012 (EGR-2013-8-R-0855); 2013. This report provides data, developments, and insights on outsourcing and offshoring trends for the RoW region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region

4. Transaction Renewal Analysis – January 2013 to December 2013 (ERI-2011-6-O-0512); 2013. The analysis is aimed at providing a list of outsourcing transactions that are coming up for renewal in the year 2013. The database contains key deal parameters such as names of buyers and service providers, buyer industry, functional and geographic scope of the contract, contract value, the start and end dates, and contract description

For more information on this and other research published by Everest Group, please contact us:

H. Karthik, Vice President – Global Sourcing: Salil Dani, Practice Director: Anurag Srivastava, Practice Director:Shyam Sundar Amara, Knowledge Associate:

[email protected]@[email protected] [email protected]

Page 12: Mv   buyer geography trends - preview deck - q1 2013

12Copyright © 2013, Everest Global, Inc.EGR-2013-8-PD-0885

Everest GroupLeading clients from insight to action

Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit www.everestgrp.com and research.everestgrp.com.

Dallas (Corporate Headquarters)[email protected] +1-214-451-3000

New [email protected] +1-646-805-4000

[email protected] +1-416-865-2033

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India / Middle [email protected] +91-124-496-1000

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