mutual adminstration committee agenda administration ... · 1/13/2020 · welcome packet –...

MUTUAL ADMINSTRATION COMMITTEE

Agenda Administration Conference Room

Monday, January 13, 2020 1:00 p.m.

1. Call to Order/Pledge of Allegiance

2. Roll Call/Notice of Quorum

3. Chairs Announcements

a. Introduction of Guests and Staff:

Linda Stone, GRF President Randy Ankeny, Executive Director Jodi Hopkins, Mutual Administration Director Nataly Chigireva, Communications and Technology Director Ginni Houck, Mutual Administration Manager Ruben Gonzalez, Facilities Manager Aaron Hensley, Service Maintenance Supervisor Belinda Meacham, Stock Transfer Manager Cindy Tostado, Member Resources & Assistance Liaison Deanna Bennett, Recording Secretary Ripa Barua, Recording Secretary

b. Rules of Order c. Chair’s Report

4. Shareholder/Member Comments (Limited to 3 minutes per person)

5. Approval of Minutes

a. Minutes of December 9, 2019 (pp. 1-4)

6. Summary Report

a. Summary Report of December 9, 2019 (pp. 5-7)

7. Correspondence (n/a)

8. Staff Reports

a. Mutual Administration Director (pp. 8-13) b. Stock Transfer Manager (pp. 14-22) c. Facilities Manager (pp. 23-24) d. Service Maintenance Supervisor (pp. 25-26) e. Executive Director

9. Subcommittee Reports (n/a)

10. Unfinished Business

a. Welcome Packet Review

b. Legal Requirement to Include Printed GRF and Mutual Documents in Welcome

Packet, Update (p. 27)

c. Update on Community Guide d. Update on the POA Disclosure (p. 28) e. Custom Programming for Mutual SROs, Update (pp. 29-30) f. Review the “Planning Ahead for My Family” Booklet

11. New Business

a. New Member Information Review, update

b. New Buyer Orientation Form (p. 31)

c. Refunds to Sellers on Withheld Property Tax and Repair Deposits (pp. 32-33)

d. Resource Rack in Building Five (pp. 34-36)

e. Director Classes

11. Governing Documents (n/a)

12. Future Agenda Items

13. President’s Comments

14. Next Meeting

Monday, February 10, 2020, 1 p.m. Administration Conference Room

15. Adjournment

MUTUAL ADMINISTRATION COMMITTEE MINUTES Administration Conference Room

Friday, December 9, 2019, 1:00 p.m.

CALL TO ORDER/PLEDGE OF ALLEGIANCE

The meeting of the Mutual Administration Committee was called to order by Chair Gerber at 1:02 p.m., on Friday, December 9, 2019, in the Administration Conference Room. Ms. Findlay led the Committee in the Pledge of Allegiance.

ROLL CALL

Present: Ms. M. Gerber, Chair Ms. J. St. Aubin Ms. L. Findlay Ms. P. Snowden Ms. S. Hopewell Mr. W. Thompson Mr. N. Massetti Absent: Ms. L. Stone, Ex-Officio

Staff and Guests: Mr. R. Ankeny, Executive Director Ms. J. Hopkins, Mutual Administration Director Ms. N. Chigireva, Communication and Technology Director Ms. G. Houck, Mutual Administration Manager Mr. R. Gonzalez, Facilities Manager Ms. B. Meacham, Stock Transfer Manager Mr. A. Hensley, Service Maintenance Supervisor Mr. B. Lukoff, GRF Representative, Mutual Fourteen Mrs. D. Bennett, Recording Secretary Ms. R. Barua, Recording Secretary 14 shareholder/members

CHAIR’S ANNOUNCEMENTS

Chair Gerber welcomed the Committee Members, guests and staff, Executive Director Randy Ankeny, Mutual Administration Director Jodi Hopkins, Communication and Technology Director Nataly Chigireva, Mutual Administration Manager Ginni Houck, Facilities Manager Ruben Gonzalez, Aaron Hensley, Service Maintenance Supervisor, Stock Transfer Manager Belinda Meacham, Recording Secretaries Deanna Bennett and Ripa Barua.

There being no objections, Chair Gerber declared the reading of the Quorum Notification be dispensed with by unanimous consent. The Chair stated that in accordance with California Civil Code Section 4090, please be advised that a quorum of the GRF Board of Directors is present at today’s posted meeting. As a quorum of the Board is present, this meeting will be conducted as a Committee meeting and a Board

1

Mutual Administration Committee, 12.09.19

Page 2 of 4

meeting. The agenda actions of the committee will be limited only to the members of the committee and will only constitute such actions in accordance with stated committee policy and/or provide recommendations to the GRF Board of Directors at its regular Board meeting on the 4th Tuesday of the month. GRF Board members who are not committee members will be allowed to comment when recognized by the Chair and only during the proscribed Foundation member/shareholder comment period, not to exceed three minutes, as set forth in Policy 5610, Participation by Foundation Members/Shareholders. The minutes of today’s Committee Board meeting will be presented to the Board for approval following the approval of the committee meeting minutes in January 2020.

RULES OF ORDER

Chair Gerber requested that members exhibit an appropriate amount of decorum and turn off cell phones.

CHAIR’S REPORT

The Chair advised that all shareholders are welcome to make comments. SHAREHOLDER COMMENTS Three shareholder/member spoke on today’s Committee agenda items. MINUTES The Chair declared the regular meeting minutes of November 15, 2019, approved, as presented. STAFF REPORTS The Mutual Administration Director’s reports and Budget Variance Report were included in the agenda packet. The Stock Transfer Manager’s reports and the Budget Variance Report were included in the agenda packet. The Facilities Manager’s reports and the Budget Variance Report were included in the agenda packet. The Service Maintenance Supervisor presented the Open SRO report and the Service Maintenance Laundry Repair report. The Executive Director advised that until the end of the year, over time for Service Maintenance will be charged at the standard rate to the Mutuals. SUB-COMMITTEE REPORTS (n/a)

2


Page 3 of 4

UNFINISHED BUSINESS Review of Welcome Packet, Update The Committee discussed the Welcome Packet and will review it at the January committee meeting. Legal Review to Include Printed GRF and Mutual Documents in Welcome Packet, Update The Executive Director advised that the document has not yet been returned by Corporate Counsel; no action was taken. Legal Review of Power of Attorney Document, Update Ms. Hopewell MOVED, seconded by Mr. Massetti and carried unanimously - TO accept the changes recommended by corporate counsel, to the

Power of Attorney Disclosure Form, and to forward to the Governing Documents Committee for assignment of a form number.

GRF Election Timetable, Update The Committee discussed the GRF Election Timetable; no action was taken. Update on Community Guide The Communication and Technology Director advised that the production deadline is approaching and that she has reviewed the Community Guide from similar communities. The Committee requested the Communication and Technology Director to bring a mock-up of the Community Guide to the Communication Committee. NEW BUSINESS

Use of Red Envelopes in Stock Transfer Office The Committee concurred to authorize the Stock Transfer Office to accept the “red” envelope

provided by the Onsite Home Sales. Ms. Gerber called for a break at 2:25 p.m. The meeting was called back to order at 2:40 p.m. Welcome Packet – Bereavement Workbook Name Change The Committee concurred to change the name of the Bereavement Workbook to “Planning Ahead for My Family”.

3


Page 4 of 4

Capital Funding Request – Custom Programming for Mutual SRO Reports Ms. Snowden MOVED, seconded by Ms. Hopewell are carried unanimously - TO recommend the GRF Board authorize Capital Funds, not to

exceed $5,000, for the custom programming necessary to generate the Mutual monthly SRO reports (SROs by bill code), pending Finance Committee review.

Review of Mutual Administration Services to the Mutuals, as identified by the Mutual Services Review Ad hoc Committee (MSRAH) The Committee reviewed the Mutual Administration portion of services to the Mutuals, prior to the GRF Board Meeting. GOVERNING DOCUMENTS (n/a)

FUTURE AGENDA ITEMS

1. New Member Information Packet/Community Guide 2. Update on legal review concerning GRF and Mutual Bylaws in new member Info

packet 3. Distribution of the “Planning Ahead for My Family” workbook to committee members

PRESIDENT’S COMMENTS The President wished everyone Happy Holidays! NEXT MEETING

Monday, January 13, 2020, 1:00 p.m. Administration Conference Room ADJOURNMENT The Chair adjourned the meeting at 3:08 p.m.

______________________________ Ms. M. Gerber, Chair Golden Rain Foundation rb 12.09.19

4

MUTUAL ADMINISTRATION COMMITTEE

SUMMARY REPORT Monday, December 9, 2019

1:00 p.m.

Page 1 of 3

Action/Request

Person Resp.

Cmte. Referral

FC

BOD

Comments

1. UNFINISHED BUSINESS: Welcome Packet Review The Committee discussed the Welcome Packet and will review it at the January Committee meeting.

Recording Secretary

2. UNFINISHED BUSINESS: Legal Review to Include Printed GRF and Mutual Documents in Welcome Packet, Update The Executive Director advised that the document has not yet been returned by Corporate Counsel; no action was taken.

Executive Director

3. UNFINISHED BUSINESS: Legal Review of Power of Attorney Document Moved to accept the changes recommended by corporate counsel to the Power of Attorney Disclosure Form, and to forward to the Governing Documents Committee for assignment of a form number.

Recording Secretary

Governing Documents Committee

4. UNFINISHED BUSINESS: GRF Election Timetable, Update The committee discussed the GRF Elections Timetable, no was action taken.

5


Page 2 of 3

5. UNFINISHED BUSINESS: Update on Community Guide The Committee requested the Communication and Technology Director to bring a mock-up of the Community Guide to the Communication Committee.

Communica-tions and Technology Director

Communica-tions Committee

6. NEW BUSINESS: Use of Red Envelopes in Stock Transfer Office The Committee concurred to authorize the Stock Transfer Office to accept the “red” envelope provided by the Onsite Home Sales.

Stock Transfer Manager

7. NEW BUSINESS: Welcome Packet – Bereavement Workbook name Change The Committee concurred to change the name of the Bereavement Workbook to “Planning Ahead for My Family”.

Recording Secretary

8. NEW BUSINESS: Capital Funding Request – Custom Programming for Mutual SRO Reports Moved to recommend the GRF Board authorize Capital Funds, not to exceed $5,000, for the custom programming necessary to generate the Mutual monthly SRO reports (SROs by bill code), pending Finance Committee review.

Recording Secretary

X

X

9. NEW BUSINESS: Review of Mutual Administration Services to the Mutuals, as identified by the Mutual Services Review Ad hoc Committee (MSRAH) The Committee reviewed the Mutual Administration portion of

6


Page 3 of 3

services to the Mutuals, prior to the GRF Board Meeting.

FUTURE AGENDA ITEMS: The Committee moved/concurred to include:

1. 1. New Member Info Review 2. Review the “Planning Ahead for My Family”

7

0>

0CM

b: u

?0

^

^ 1

0I 61

ob

'

zl

i'SQ.'S

0) -

^tZ

.=E•u

00£ <

(0^ ^

^ =

3uIs•o3

m

dIIJSl

iSl

21(0|

11C|

0|

'=1

0|

w|

ol

Ql

+rflc|

2|

s\

v<D

0)

cCT3^:

00)

ss(U3-0

Q)

J320>m0)

^w(fl

(D0)

Io8

I0)

croû0

)

ssro

co

inr^.

w^

"?

I^-£I>>"?

I Si

y)

(U0)

c(0

^:

00)

is<u

3-0(DX

21I0L

OC

D

<^

-roC

T5co

LU

c0iwcd)

Q.

E00'ÎI

crociQ.

•€ro

Q.

IQ(DJ2 Q

)1

1Q

0)

,i?L

L ^

w51sIwcQ.

20

wd)

Ul

cro^00

)

{p.

<U

(U

3 3

-0

-0d

)ja1I

I t

in nr-~

in n0

^

iro

î

0^t-

sI0)

I~mc0

•^

-0

-0(C

w,

2J=)

(0

rsi

r^.

y»

II00-*—'

(U-0

I-0c

^1^

l)i£

I•+=

co£%0

)ccs0cs(U3-a

^Xliu-

0000

in

fe^

ÎUJ

~m

•g(UQ.

03

OSw~m<u

<p

0Q.

CL

"d)

2ID5wV?

.°a-

Q.

3038si

0

0)

ccs~m

llii^ £c ro'°

II,11LL W

rsi

inrsi

(Dw(/)I^.<

u(hasc0cn

(/?

IQ-

I—(D£0

co

Oi

01

co

<A

l50|

I CM IL0|

in I

CD

I

lw-1

"Iro

s's^sI

0(U

!

01

~0

\0|

u|

-II

ul

0 0

o Q

0 0

0 0

0 •^

co

co

000rsl

•t

(0

000ro

-^r

T—

co

000co

00co

rsi

(0

000-f

CM

(D

0000s

00000n5

8

^!01

°2

S!$^

Igs"

?i

GQ

m

og

Q- W

-n-S

l

II< G

0|

S!.rol

a-j

nm

|

nIIa|

ttl

I81^•1

m II

ISZ3"

siIxLL

i

r-jC

M'^

-o

'^rcîo

co

oo

oin

ino

oo

oo

oo

tOlO

CO

OO

CO

CO

i-O

OIS

~C

N O

tOO

OO

ON

. o 0

3 0

1 in

01 0

) ro^ co

r~.' L

O" •^

•^ o

•r-' rsf •<

-m

m

x- n -c-

•<}•

CO

w0n

0 tO

O 0 00

r^ io_

o_

u->

oo

oC

O T

-

•^•n

o-'to

icD

-q-rs

ino

cD

'oS

'^'P

'^'r^

'cN

mp

Qr~

i-in

in(0

(j)n

ion

'^-T

-o

<o

'<t(

Dm

mio

u-)i-~

.ocn^ in^ co^ -^ n ^~. ':t" p.", 'r-. ':0, ^~, 3. ~~' Q

. £''!.CN

.n Lo '='.i~

-' r^" T

-" to" n

T-' T

-" CM

" UT

' ^"~

' ^- ^

^ (Q

^_

-0

2 i-

no

T-f-in

cM

co

in

no

oo

Ln

in

oo

oo

oo

oo L

O r

^ r

^ c

sjc

oco

CN

0n c

o o

a_ 0

1 c

o •^- o

oo i- u

sg

s?

?; ^

-^-

•^

Oh

~l^

- O

CO

OO

OO

00 1

^. 0

-^t -^

10 0

0 0

_10 C

M" T

-' T- <

D •r-"

01

h~

.m

(oco-^-cooot0

0c<

r>

(or^'^

-r-~

coi~

~oo

rM

co

r^r^L

nto

ocD

oic

Dm

co

M o

o^ -^

n n

co

o rs

i -r- r^ c

\j•^-T

-u

sn

co

^t-^t-m

r^ •^ rsT

(D0

CN

n

co"

^C

O (D

CN

m

c

I.i5-ro

•IE'

Ill

I li

:E §

|*7

•I Its

1ffi 311Ill

CT

m

Ill1-11'°

-'^.i

w u

li-£-g

^ £

^1

ill,li §

11111(U

U U

S000"-

3

8

c c

I 2 2

ÎIIS9

-2'

2 2

2 5

uu

u^ -^3= s111^

5?

î

III!1

11

1

^•11

liuliil§' O

):1111

1-t5Isc

1c"

p"§ II

•ilJl

II?mI

S'!

,E-TO

•^^

'1<

15-5

2<~m33

co

•l5^

Ill sa

.V

)

1!P

3|i|

"i -Q- ^ .oiil

a:

3<

D C

/)°s-^ §lsS

||2

20

.' w 5

-^8

~ltic

2

till

LD

in

§§

II§^^

in in

in

§§

§^^s

•<

t <t tt(

0 in u

-i

ss

§§

in o

95

in 1

0•^

- •<f

w w

II$^

CM

co c

o c

o c

o c

oco

Lnin

io in

in in

in•^

-1- ^

•<r -^

- •<<

- •^r

Loirt in

in in

in L

Oo

oo

o

in

o o

00 o T

- <

-no

0000000

•^•in

o o ooco00

CM

CN

rsl'^

-^t-^

t--^-'^

-C

OC

DC

O C

O tO

CO

<0

in in

^ -

în

m

I!^ m

!ili!"o uju m

&*

Eo

sJ

IllIllS

'E s

•Ill

in0 3 0

OQ

U

in in

in

•<<

- •<t -<

tio

u->

in

§§

§U

-> 0

0

co OT

L5•^ ^

- o

i(0

CD

(0

OC

T) r~

- co -^

0>

1 (0

M01 C

Om

^. <

\ --T

" T

—

Trc

i9°oF

:~o^-P

L"?

ooooo

cp(N

ooQ

r>

iocooii-

nno o

CM

CO

0'— ^- —

r^T- (D

CM

LO

•<

- - -^-

m

^LO

'Mco

r~- in

MC

M L

O01^- -^

l- 00 (0

a>

CM

co

CO

OO

OO

IO

OO

OO

OO

O

?^-8

-^--?

S-^

nn^f<

noim

-<

-Loio

or~

-o

LO

-^-in

oO

ttcM

-^-o

OO

l-T

-<

Ol- lO

t-T

-LO

-- T

-- ^

CM

ino

ioo

oo

o1

^. i- c

om

i^.

sswI-cn

co

s'=t

in

1^

F^

5

00

s s

00

s s

&•

II Ia:I s

S s

I03I

CT>.C

O

(D^-in(0

<0^

II1533IuL

O

ss0

&II0

00

00

? ?

0 0

M rî

<0

in

0

s0in

01.

^1

in

ÎU)

11III

^8in

^s0^•^-

c?

s

§ §

N. în

E Ss

CM

Min

L

D10

ggsLO

sinsIII I ^£•

sI I

& s

III

(U

Ico

!& 'S

0 Z

0%0

3 C

OtD

(0•^

0>

s s

^ ^

§.co

s^0

9

Mutual Administration DECEMBER 2019 - Monthly Reports

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC YTD

32 16 20 23 28 17 15 28 27 62 16 16 300

75 80 106 207 231 128 198 96 221 22 200 152 1716

14 14 8 7 20 4 14 20 11 13 7 12 144

69 29 23 30 33 7 28 32 27 20 29 34 361

4 10 18 10 7 6 1 14 6 2 5 13 96

44 30 16 17 30 17 24 27 25 17 11 22 280

25 29 15 34 39 25 24 38 27 27 15 18 316

11 9 10 12 20 10 11 14 15 5 15 11 143

11 3 5 3 8 4 3 5 3 4 10 4 63

17 19 27 28 20 19 22 24 33 34 24 17 284

49 47 37 38 122 18 48 39 37 399 32 61 927

28 28 26 42 38 17 21 54 30 113 29 18 444

40 33 17 21 36 12 23 118 53 25 20 23 421

52 32 37 37 64 20 55 48 43 52 38 43 521

19 9 15 7 14 12 4 15 7 13 16 7 138

2 3 5 1 1 6 9 5 2 6 5 45

30 28 23 20 43 23 34 38 43 41 27 31 381

5 1 3 6 9 3 5 14 8 3 4 2 63

23 20 16 25 37 19 9 31 41 25 31 32 309

20 18 11 12 22 10 13 17 20 15 14 13 185

55 20 25 33 60 25 34 43 39 30 16 32 412

8 9 9 12 9 2 11 15 13 8 9 10 115

19 12 16 17 26 5 10 21 10 18 13 15 182

650 498 486 646 917 404 613 760 744 950 587 591 7,8462019 Totals:

TRANSPORTATION

MUTUAL ADMINISTRATION

MEMBER RESOURCES

MISCELLANEOUS

PHYSICAL PROPERTY

PURCHASING

ON SITE SALES

SUPERWIRE

STOCK TRANSFER OFFICE

SERVICE MAINTENANCE

SECURITY

RV

RECREATION

LW NEWS

RECEPTION

DEPARTMENTS

ADMINISTRATION

DESK VISIT

DISTRIBUTION

FINANCE

GOLDEN AGE FOUNDATION

HEALTH CARE CENTER

HUMAN RESOURCES

IT

LIBRARY

Reception 10

Mutual AdministrationDECEMBER 2019 - Monthly Reports


1 19 31 10 14 12 9 4 9 6 1 4 10 129

2 7 9 9 16 139 51 10 12 3 10 1 5 272

3 10 13 440 15 28 6 15 2 8 15 31 22 605

4 3 254 19 11 12 4 7 4 1 0 2 3 320

5 2 4 12 4 6 14 4 2 3 37 4 9 101

6 3 8 460 49 13 2 0 11 11 4 4 73 638

7 8 4 388 10 6 4 4 0 10 3 2 6 445

8 48 3 358 9 3 11 6 7 9 5 2 3 464

9 12 11 389 0 8 1 9 7 6 17 2 8 470

10 0 6 278 65 2 19 1 11 4 1 3 1 391

11 0 2 313 5 2 0 1 4 7 3 3 4 344

12 1 2 0 2 1 1 2 17 36 6 5 5 78

14 8 23 457 6 5 11 9 2 13 1 4 7 546

15 12 11 504 6 109 106 82 7 22 4 11 10 884

16 0 0 0 0 13 0 0 0 0 1 1 0 15

17 0 3 2 0 0 19 0 0 0 1 1 0 26

133 384 3623 189 359 258 154 95 139 109 80 166 5,728

81 143 210 48 196 101 81 664 1185 277 379 264 3,629

7 5 5 8 5 5 5 6 6 6 7

50 60 57 69 67 66 64 64 62 62 61

2019 Totals:

Seven

Nine

Eleven

Fourteen

Sixteen

Legal

LETTERS

One

Two

Three

Five

Four

MUTUAL

Six

Eight

Insurance Cases

Ten

Twelve

Fifteen

2018 Totals:

Seventeen

Letters 11

Mutual AdministrationDECEMBER 2019 - Monthly Reports

COLLECTIONS (Delinquent Accounts, Legal Fees)


$2,365 $5,471 $1,095 $9,138 $1,410 $1,250 $4,035 $2,966 $2,701 $3,075 $4,608 $17,078 $55,192

$5,875 $3,201 $9,662 $2,358 $9,868 $1,833 $9,576 $7,985 $2,224 $6,076 $1,883 $625 $61,166

$1,348 $52 $0 $1,047 $5,884 $554 $3,093 $21,055 $3,248 $1,892 607.32.0 $18,700 $56,873

$100 $100 $4,469 $1,046 $231 $573 $1,595 $575 $0 $0 $563 $1,125 $10,378

$0 $7,239 $747 $2,158 $568 $1,500 $1,012 $915 $568 $4,580 $2,034 $1,468 $22,791

$1,933 $2,422 $5,522 $1,043 $1,324 $2,113 $500 $1,847 $1,827 $3,021 $1,191 $2,217 $24,961

$1,828 $889 $4,701 $200 $3,497 $0 $517 $523 $6,332 $532 $1,485 $2,481 $22,985

$0 $1,500 $0 $0 $3,467 $551 $3,224 $0 $551 $1,191 $1,157 $731 $12,372

$0 $3,524 $6,891 $4,522 $1,161 $561 $1,075 $757 $2,261 $561 $603 $1,212 $23,130

$0 $6,027 $0 $0 $0 $584 $0 $1,092 $0 $1,000 $3,064 $10,083 $21,850

$450 $3,967 $18,719 $2,609 $450 $901 $491 $451 $1,564 $4,711 $522 $1,124 $35,958

$0 $5,403 $7,726 $565 $565 $1,138 $565 $0 $3,007 $586 $1,613 $1,171 $22,341

$0 $2,988 $0 $0 $0 $0 $692 $0 $781 $0 $0 $0 $4,461

$11,828 $50,557 $1,896 $0 $4,088 $1,048 $1,526 $1,601 $526 $2,761 $8,274 $5,401 $89,505

$0 $0 $1,905 $0 $919 $0 $0 $0 $0 $0 $574 $574 $3,972

$0 $477 $0 $360 $0 $0 $0 $0 $0 $772 $3,157 $782 $5,548

$25,727 $93,817 $63,333 $25,047 $33,432 $12,606 $27,901 $39,768 $25,591 $30,759 $30,728 $64,774 $473,484

2018 Collections 26,978 32,841 44,431 23,532 27,770 40,170 19,429 56,382 21,040 31,595 30,397 9,211 363,776

Collections through 2019:

COLLECTED:

MUTUAL

One

$182,877

Two

Four

Six

Eight

Ten

Twelve

Three

Five

Seven

Nine

Eleven

Fourteen

Sixteen

Fifteen

Seventeen

Collections 12

Mutual Administration DECEMBER 2019 - Monthly Reports

MEMBER RESOURCES & ASSISTANCE LIAISON

NEW

CASES

CLOSED

CASES

HOME

VISITS

OFFICE

VISITSCALLS

COUNTY

REPORTS

RESOURCE

INFORMATION

SELF-

REFERRAL

MUTUAL

REFERRAL

1 3 2 1 7 13 0 8 2 1

2 1 0 1 15 18 0 11 1 0

3 2 2 1 3 16 0 8 1 1

4 1 0 1 1 15 0 8 1 0

5 0 1 2 2 9 0 6 0 0

6 0 1 2 3 6 0 5 0 0

7 0 1 1 0 12 0 2 0 0

8 0 0 0 1 8 0 4 0 0

9 0 0 0 1 2 0 1 0 0

10 1 0 0 1 5 0 1 0 1

11 1 0 0 0 5 0 1 0 1

12 1 0 3 5 15 0 6 1 0

14 1 0 1 3 7 0 2 0 1

15 1 0 3 3 10 0 6 0 1

16 0 0 0 0 3 0 1 0 0

17 1 0 2 0 7 0 3 0 1

13 7 18 45 151 0 73 6 7

Resource Development:

• Home Instead Senior Care

Projects:

•Assistance to Shareholders in applying for Cal-Fresh Benefits

• Department Procedure Manual

• Coordination of Free Specialized Telephones (vision/hearing impairment) December 27th in LW HCC

Starting in January-March CTAP will be holding their distribution and Android/Smartphone Training by reservation

• Fall Grief Group, ended December 3rd. Spring Group TBD.

• Coordination & Promotion of Mind Boosters 4 week Workshop scheduled in January 31, 2020

Registration being handled by Alzheimer's Family Center

• “A Matter of Balance” next class scheduled in January 2020

All classes full to capacity. Next classes scheduled for March 2020.

Totals:

Twelve

Fourteen

Fifteen

Sixteen

Seventeen

Nine

Ten

Eleven

MUTUAL

One

Two

Three

Four

Five

Six

Seven

Eight

Member Resources Assistance Liaison 13

0)

0<M

n*- n

0) U

?^ ^

fc

I so

o

z o

iJ1°î

IIH%^

5>OT

3OQ

d0|

'+=1ro

|c|

JSl

i3]81f8

|"=

1

>1

C|

0|

:§"=1

II^1+^1

c|

s|

II

cn

caL.°

0)

cro .0

--c 'u

^'i

g) ro

I'0-

1^1

-K ^

gs s

s^ s

sQ

Q Q

I

s<p

(U (U

0) 0

05

ô8

I

^ ^

wJ3

^2

^2

2 2

roImI

w(Ucn

c(CÎs<

u

&s

.11

:^ roi I

g-^

85

°0

P 0

CO

CM

0rsi co

^ co0 •<

!- •<-

c0

itro

UJ

0)

"? ^

=•a) '0.

c^Q

- ^

3 tl

^ .?

pC

O 0

0

^90)

I03

-E0)

(U-0

t(D

cco

(Ucn

Z5

"?

Issllro(0Q

.

If •*=c(0

ss.

st.<"

w-^c(0

CD



5 <

"^ g

-"III s(U

.N5

(fl

Q c

o^

0 ^

^3 0

3ro

o1

^^ ^8

sc=3

sd)

3T3

^cocd)

"^•s""8s ^

^1

uc^J3

0 04

CM

LO

^ co

CO

CMa?

w

IxLUc0ILll

I">0)

c<"

y)

"?

Is(D3Q^ y

)

It> "

£-§

8ÎsI

Q.

wQ.

IIs

0zc®i2^1O

Tc

® 2

5 -S

ro

Q

$£(D

WLL L

U

§LO

I0wLUc0Q.

wa.

Iiu

II

0) -0

H^

il81^

0 ^

£0

(D

0E

Ê

5^5

(U ^

(D

SjS-p

I

s00

1^

(/) -Qw2

^2

Ill

U- Q

. LL

c(0£?gw<

u"

sl

^. ^

-g)l

3^ (

Di ÎI

I51^-^

Ill

JC

0 ^

)

a?

s.fIs2D

.""

Q.>

-6

mN

»^s

CM

y)

-2sQi0)

1I3cnc0c£

(UI s

-ro

si(0

"?

? j

ro Q

-uQ

î

iJI

Illa.

^ (D

(Ds ±

±

.(0 "

LL £

0(0~

<s

uQII"?0

?in

's0|

CM

II co II co II co I

wsro

iIJOQ.

xLU

I0)|

110|

-II

ol

00

0000

0 0

«=

>o

m

t-

0 -

^ T

-C

MC

D (0

CO

sis

§co

CN

I"co000nin

Îco

in

14

s!F

ICD

CO

CM

CslQ

OtO

OO

OL

OQ

OO

OO

Oin

C^C

DO

OO

OO

0-) (N

r^ 1

~- (N

O10 0

Mh~

co C

\|T- -^- •^r i- co

o co

n 1

0 T

- n

" N

i-cn i- C

N

rM

-<

t o10 CN CO

OO

OC

MC

OI-

^0

00

00

0 ln

° " i-.n

in w

CM

on

10" 00" CO' CM

"C

Ms

^-90

00

00

00

00

oin

oT

fo

oo

oo

0 0

1 M

S. C

M r-. in

o m

o n

in T

-' T-' N

in •^

co •<

»••<

- co

I10

^

co

p e

n IQ

CM

®; T

-: ••d- a

>\o

W)

:(&.,t-^

(a:,^

^?31:i,i::i:l:i!gR

';::.::;,:]:;'"€i@!:

'f'-^'CO 81.,^.5

B;S

^:w

^- m

|;::,:.i-;® 10::T

O^,'1

-^:'-, s

o:

:w^»

.

o r

-?:o

<o :o

:câ:>

:©C

T,::o

.•^•s-^'e'^^ <

o1::

o

uffl,:

;<s,:o

p:in

. o •<

<• o

o to

:;ca:,:to

co o

.0 •<

)• h-:: o

fs-1

<K

!tR'i»

-^,m n

c<»

e>

o:<

».<

M'u

'fti''<(S

»-'

: :T

-

s-II ::w

:

T- L

OC

Din

i^-coLnooi^

-ooooLnoot-ooocno

OO

^-O

OO

OIO

OO

T-000050

MC

NJI-

OO

LO

CO

OO

OC

OO

cncM

in c

or-.o

orM

r-ono

•<<-_ OC

M T

- t co cnoo cn u3!^

5C

Mn C

M in

oo^m

o^ in

to^t-^ in

in C

N o

T- T

- co i'-' in

CM

"C

N

•^r

sgo

oo

in

oo

oo

oo

inio

oio

in-ô

o0 -if T

-^ 0 •?-, (0 CO

10 -în

o' in

ai T

-' CN

•^ ^

rtO

-^ •

<- M

s(D3C

M

CO

LnoO

U301(0(D

O)(00

CO

C^tO

CD

OQ

t^t-

T-i-0

UT

^- n

t i6 in

TJ- o

h- n T

- (0 M

C

M(0 i- i- C

O

•^f- C

M i- T

- ^r

5o?.o

?^T

-??^T

:555

0 C

O 0

m N

-r-^ co r^ c

o C

M <

D^' l^.' <

N~

v-"C

M

i.gO

OO

OO

CO

OO

tO

OO

CO

OO

OO

OO

I^0 0

CD

CO

^t- CO

(D ID

1^.

oi T

-" in h

-' co

•^ o

~ to

"cn

•<

<- i- m

r^

s°3s

£tII1s

I%SAlli^^'

si"

.

li1îl00 —

"? ^ I

^^

IllIllro

'Q.'

-TO

EC

O LU

s:g!II

^^.

11îil1

1^

11$g 8

"I IsIll

llg<S

<59 Is^.I1

^ "

ill

sl^

~L 2 S i.

Sl-y

'2£-g

2£

jllllI! 12 i5S

^|O

Tii^

S^

^t^

wl

.i

ii^îro

I^,roI-

till.2l^

ltl

IPI^

^llu

^ljl

1%11?'P

^ lw ?

s <.

tl'OT

?ll.l

ffillQ

.

.? §

° CT

^ 00 0

-"= -^ 3

S' §

UîO

<0

±O

LU

Q:a

:U.3

d3 îll|i|"s"

Ill±

± -£

II5.1.1.1p

- a- (D

LU U

J OT I^,1

.i?

l11î^

l'iO

T111ll!

Q U

J

sU3

§I III

V) p

1^1

llj"I

§iOT

1!^

1^1

^j^

0.0

.s s

^5S

îil

sss

IIIJjlllIllsIIIs0)-^S

%u) i r

oO

C: ID

Q-

.r^ I.sillllili?111lli

^ll

.^

Lii @

IIIIil

35 ^ Ii1I

S3

in in

II0 -

^

" n

ss

§§

s^

•<<

- f m n

co n

in in00in

co

^ •

^

00 C

O O

r5C

O C

O C

f3in

in in

§115

^^

(0

n c

on

co

LO

10

§1

?^

§§

nsIs

n n

ss

o in

5 5

0 0

n n

ss

0 0co0

0 0

g;

°3

n^ f

in in

CN

n

II•^

l- ^t-

(0 C

D•<

r •^r

(D (6

t •^t-

(D tO

n "

" "

in in

10

0•<

- 0

99

<6 (6

S S

Qco c

o c

oin

in L

O

IllIllto

co (6 s

sin

10

§§

1^

95

(6 C

D

ss

in in s

sC

r3 C

O0

CO

CO

in o

o

co c

on c

oin

in in

in

0 i

0 0

i

LO

in 'I

in in

co

î-

n c

oco n

IIin in

co c

o n

co c

o c

în

in (ri

^^§

SS

S^1^

in in

in

i<0

OT

.^'e

iin

.-w

•^1to

mc"a:,:<nsf

co n

in T

-in

(p;; '@'(D

^:':C\r:00::^"C

SI,:%

',@C

R®

l-r-,%,j3

> ^ m

,a6

'r-;~ vs C

M:;,O

? :to

:®:;e

M ^^

y- •.:... ,.:|Y|:. ::::;;: v-. . C

0-.-'"">—',:::.. • .,:••.. :•.•---. :T-.'. y- •-^•:1:.C

01: .::;•:......-. •" M^

-«

iil jS:€

::'%^^

».G':

;

lilMl

1911g

^^^^^jn

^g

go

^^g

og

^g

g^g

oô

o's

CM

N 1

0C

D N§

§^£

1»- C

M

CD

•^-

I:. §s

i§@

illil•,0^(0.: , ;(^(SI '—

:-:, .,^^%

;.?::1 f;:::l ^<M9a I

111:1M

gl

o in

o 0

0 o

o1

0 •^

- 0 1

00

10

(0.

in n

' <D

CM

"1

0

10

s?!

CD

i!1^

^s

Is"

!i

s Isl

îg

?9

^^0

!o^°^

CM

CO

10

in -^

t-£ C

Nr~

T-N

OO

CN

ncO

tDC

M-Ô

OO

OC

M 0

-<1

- CO

0) 1

0 -^

s<

BT

-T-

1^.~<N~Is

OO

tOO

IOlO

OO

0 T

- 1

^. 0

CM

0 0

oô^ r^

0) n

r\i in o

>C

O C

N M

CM

LO

^

15

î

!s':

§A

SB

:CD

i3fli

It;

i8l:@S

S!

ô

.o

ii:@@T

3

I'smii

0

<D

°2

^^

1^

â3

Is^

8i"

<§<ssl

as

IIvs

i3K

IIyi

ii

ISQ^l

i'i

8111M

liB

IIB

fl!B

ill

B81

Mail

—I

S!

iian

I1 w

u

•lsi

Ii:IllIItl.iaII

^

?sj

^

:!IW!: . to

:•&

-lit

§ s10

? s

'

0

§ I

s g

r~-.

îJ»ro

E2&Ico

0n

^'•^

s(0

05^'

II I I (

0E

?in

,1y.

"I ° ^

s I

10

13mit0

s•s

sgIyi

Sii i1ISls

a

:.^s::

ttSS

S

s°s

^

Isco co

!- s

16

Îr»-II'

w '?

.11

^ ?

^ S

is8s

I0

llII§s

3<T

ID

-"s

sin

sen

ins

Iss§II

§§

§§

§§

°<

Dm

q

- <

V|(M

rt

s•<• s

ss

ss

s01s

s?

s10

ID

min

co

•y

^r

CM

CM

^t

CN0

^

r^|(

Dlc

o|(

DiC

M|r

\i|^|o

ft-!'^

-|o

ri|c

sjlo

|iofo

!->

-

CMn

LO

rsi

c^

CM

100

0

co|t-|m

|cojio

|Ln

|csi|cM|o

|r^[rsJJm['<

-|o|^ 's9

CM

|oi|ir>

lir)|mlc

D|n

|T-|t-|t-ic

o|c

o|-«

-|co

lcs)io

ioô

r^co

'>-c

ors

i'<T

i-r\i|co

c\ir^

o|o

^ ^

(oojn

coj'(-(c

^n(iO

t-'<t|m

jco|c

Ô

t-|S^

tO|L

Olrs

J|T

-|lO|C

D|^

ICO

l^|C

si|0

|r\l|T-|C

M(0

tnln

l-t-

lcolt-

l^t-

lcsilc

Mlt-

ICsi

"1°1

°1^ 5

'<tlc

o|<

<-fo

i|'<3-|o

r)i-<r|io

[t-io|->

-|coti-t-^

lol-T

-

o|o

|o!o

|c>

l'(-|o

l'c-lo

l'>-lc

s<

lo(ol-<

-lo

> s

'>-|c

o|o

|'<t|'>

-r\io|^

'<-|o

'<-|c

sj|o

]o|5

°

Is'I !1n•»

S'9

'I.JS

l^'S

'i|i^

!lll'!l;£

lElll!ll

!î.^!.g:

iH li; lL

w

w(D

1^

i a> S

@K

Tin

sIIm^ I:

co

?'

ss!?fcsr--

sss9I•sIsjI

5Ss?

ss;s

s,

S|S

JSs

to |rs



CO

t l^-ttO

lLO

•

I

OC

O C

M 0

0 N

0<

in r

> o

••t ;

-n N

oi" o

~'u

i0

ti0

:S

lS^;?

;S0)

V>

!-WIV

»y>

y»

SiS

IS;

5s

<<•n

10

int

<u

[ cn

'co

fr^ S

co

fin

!5'5

!5 1

5 i

r^ ôi c

s<

!cs' '

s0g1111.1

(D

<U

(U

(D

s § &

&,&

111 III.1

17

Î&i- _

><

^1

w ?

C 0

ro

^ ?

"° 00 C

M

</) S^0

>ud)

QI>(03I-

>-

^0E

I (DI C

Nlo

o c

ol-^

- irî

I inI C

No

!co

rsl IN

CsJ

r^

0n^

co

M-

co

CM

00^

I Is-|0

05

r^

0

LO

r^

rsi

rsl

CM

00

00

N

co0

CM

m0

00

M0

0u>

01^

rî

•^-

CD

0•<

f0

0M

0^

•<1-co

rsi

co

r\i0

CM

00

00

^1

CM

1^

co

•^-0

rsi

CM

CM

0CNJ

CM

•^-

•I

00

Nn

rsi

•<r

Csl

CNJco

co

M0

00

•^-"d

-C

sl0^

m•^

t-co

CM

mrs

lrs

l0

Mrs

j0

rsl•t

rsi

rsl

r»l

co

rsl

c^0

0

co

tM

s

Mco

co

n0

•st

co

nco

Nrs

j0

rsinw

in•^

-co

co

co

rsj

co

•^-

M•^

-0

Mo?

n

Mco

0m

t0co

rsi

rsi

co

M?

5

•^

MC

MC

Mrs

ico

nco

CNJr^

CN

Mnw

a>

IIIN

a>

®n

s.•<t liU

L..Xa>

10 I <

0

i<%1^

.0)

UJ

co

wc01

cd)

0

IJ»

LU

IICM

Sicd

>s^

Oj:s

IL1U1.^-

10

ca?

IMt0

ca>s0

)

0)

1^

JO

I

IglIn

I3I co|0I co

|0>

IT-

|0I CM

Ill|E

|d)

Ill1^

0)|

30U)

II?

I co

|0IPM

Illa

>

Ill\£,

0)|

30I.!'II^

18

h-

m-^

co

co

LO

CD

m<

Drsj

CM

01

rsi

00

0>

CsJ

0>

-^

^pa.

<u

oc:

I- ^,

*l£

w ?

S=

0ro

0)

9 o

0 N

</3

S^2

E0)

u

s

w0§0tf

tJLO

n ' c

o'<<- , 10

in05

CM

00

0C

Nrs

l0

•<t

h~0

rs;n

r~-

CM

co

Csl

r^

r^

co

co

00

co

r^

co

00C

\JC

D^

co

r^

r»-

r^.

w

s1

0h~^

5s

^15

co

(0

tOco

I i

0r^C

M ! cn

in j co

sinco

in05

•<t

000

J!

a>

II

co

rsi

co

rs;

rs-

nL

Ors

lr^

05^

00

CD

i !

inco

•<T

! CD

co ! c

o0

co

Ia

>2£

30s

(Mn

^-

10

^w<D

c^Is

jnI

^-

10

<D

h-

|0>

lc^

_w

(0

<o8<1>

CL

I

19

Î^^•2(0c 0

2s

^<

n

a>

s;

^

I

3>UL

wIFÎ

sîn«A

g?§(^

0?5g10

§LO

R10

§ins0§01

§0CM

g0coy?

-

co

sgCL

^s0

s10

co

(/^

^§r>i

8c^

9Is§0sÎsco

60

-

sro-

w

sIQ

I10

w

i.u>

^y>

s9w

§co

Kw

8•<-

e»

s^y»

w

5>10

•fl-C

Sj

m

§CT

co

w

I$

g$

sCM

s10sI

sCM-s

j

$^

$I

sCM

^.sI

£s

10

0

s^

g9II

8I

^0

0

1*~

ss(D

gg

1•<- I.Si" 8

s?-

CM

§C

Ms

s(DL

O

0cî0?î sf-

ssI

8co

§co

n0

1~~

F^s1

0i

§g•q

-

s'°.

s8

R•^

^co

CM

0

r-

T—

o.

fct6^

§§.•<

-

g10I

10

CM

m^

r~

Si

5sin

ss•f sS

! Isco

r^

05-

co

0

Is

s!.m

sI

I.rsl §

s0

•fl-

0^

§Ico Ic

o

88

8g

0

§s

•$sco

g10

8srs

l

0ss

0

§a»

sw-

sw•<f'~y»

LO

1m

sy> IL

Ow

§w

?w

9I-w

u>

sIjwI

I£Iu>

£

tCL

is

tIQ.

2II IIII&I

U)

scn

£iIO

T

s!r~

Ig

,11Iws10

sRisNnsIs(Ds,»swss^?.

5s1ss.5î

20

^I&.

»- >

»

^£

w ?

c 0

<0

^ ?

y o

0 N

(0 S£

1E<

uu<

uQ

wILwi

0a

>0)

0(0

CD

(Dr»1

0'

CM

co

.]

CM

CD

co

LO

00

co

Mh.

in

•^r0

)in

co

co

CM

Nin

1-^

CM

inIs

-

0<

0(0

•i

00

CM

co

10

1^.

00

w0^

V) IU

QL

^E

D w

w <Q

:

51

UJ

s.I

fc.

®•sI2•o

s.

I80)

ws.

c0c•s0)

I00)

•o

•anm0)

0)

cnJC0

!I<u

•o^0c!»Isra

.

V)

wc02I®fc.

<u

II*5II®<u

2Imc2I-Q.

iII

21

0Q.

s*- >

t

IS

w 's

c 0

ro

-^ ?

i?0) S^

2

2s

o!^

'^-

wwws30

u00000

r

0000

It

000•I

•^

00

;0) !

CO

j<0

rsl

0co

00

00

000CM

CD

0 I 0

co0

o?

cn

rsi

in It-

s-t -

iî

0co

in0

00

^co I r\i 0

1 |<

oc\i C

T |o

co

CN

j?

1w

\

00

00

0

rsj

co

0

o ;r>

-|

m0

0

0rs

irs

i0

rsi0

00

..4..

Is-0

0ls

i

rî0

CD

inco

0co

r^

rsi

co

00

n

^0

00

•^-

u->m

Mm

MC

Mco

•^r0

0

M0

mco

•^

<0

r^

0)

co

050

0

co

u>

lsi

00

m

co

00)

rsl

CD

co

co

co

r^•st-

t0rs

iLO

co

mr\l

10

co

•<!-

r^0

00

lsi

<"1

in I

•o-0

CD

CM

0)

[^•<}-

m•<

r•<!-

ls~1

0M

00

10

0

1^.

0LO

Is-

r-

1^

•ST

00

•T00

00

00

01§1

01

mrv

ico

0r\i

rsl

•<r

co

0cn :C

D o

6S

rsj

•o-

-3

-iQ

-^-jl^

il^|0

9i0

9-Q

;Q

03

rsl

n0)

U-)

lî

in ! c

o c

o r in

CD

r<j

a>0

01§1

00

o j t0

|

|CO

|

M-

<t

IllT

- | 01

<N0

^t, •<r ; •<

t i CM

fa>£n

^t

0u.

<t

•<t

•<t

CM

^•1 M

.. •q. I <

tj M.

•<t

•<t

•<*

•<Tt

<t

M'0

1

<tff

<T

I10

xIa>

Sj:ro

U) \U

)\

<0

h-

00

I0>

-

9>ui?

i;is !'l

v-i C

M j ^T

cd?

I10

a>

IIIw<D

c0)

II^h. IJ»iII.

0(0EIIT3cmv>""I£TO^(U£I

—1

cIa5

sI0c-F5iwU)

a)

III—30

0)

8£co

5CM

IIi~m

•s>,

.D

^"w£IITO

î(0Q.

II

22

CC GL Code Account Description Variance Explanation

574 6100000 Salaries & Wages 50,784 Favorable - Labor less than budget due to

open positions

574 6140000 Employment Taxes 4,610 Favorable - Same as Salaries

574 6142000 Workers' Compensation 10,502 Favorable - Actual Premiums < Budget

574 6143000 Group Insurance - Medical 54,445 Favorable - Actual Premiums < Budget

574 6146000 Long Term Disability 2,776 Favorable - Actual cost < Budget

574 6211000 Continuing Education (2,104) Unfavorable - Reimbursment for training

courses greater than budgeted

574 6212000 Employee Exams 2,924 Favorable - Strong safety practices

574 6213100 Agency / Independent Contractor

Fees

(30,641) Unfavorable - Temporary office staff now

hired on as full-time GRF employee

574 6410021 Field Supplies (2,954) Unfavorable - More non-chargeable

materials used than projected

574 6410022 Tool Expense (1,105) Unfavorable - Purchases greater than

budgeted for unrepairable tools

574 6472000 Equipment Repair & Maint. (2,786) Unfavorable - Address safety issues

574 6491000 Miscellaneous Write-offs (12,488) Unfavorable - Accidental damage to Mutual

property; Jetter equipment

574 6911500 Inventory Over / Short (5,333) Unfavorable - Adjustments due to inventory

574 5891000 SRO Labor Cost Recovery (51,377) Unfavorable - Open SROs

Total Explained Variances 17,253 of 19,888

Budget Variance Report - November 2019

Service Maintenance - CC 574

For Cost Center 574 (Service Maintenance Department) there is a favorable variance of $19,888 through the month of

November 2019. The major variance is due to the following:

23

CC GL Code Account Description Variance Explanation

575 6100000 Salaries & Wages 10,286 Favorable - Two employees at base salary

575 6140000 Employment Taxes 559 Favorable - Same as Salaries

575 6142000 Worker's Compensation 1,327 Favorable - Actual Premiums < Budget

575 6143000 Group Insurance - Medical 12,926 Favorable - Actual Premiums < Budget

575 6410015 Computer Supplies (880) Unfavorable - Ipad w/ cellular connection

needed for Lead; original Ipad returned to IT

Dept.

Total Explained Variances 24,218 of 26,967

For Cost Center 575 (Service Maintenance Department) there is a favorable variance of $26,967 through the month of

November 2019. The major variance is due to the following:

Budget Variance Report - November 2019

Service Maintenance - CC 575

24

LAUNDRY REPAIR

SRO# MUTUAL LAU ROOMWSHR/DRYER

NUMBER

PARTS

REQUESTED

PARTS

RECEIVED ADDITIONAL COMMENTS

10523 6 134 DRYER #46 11/8/2019 Put on hold by Mutual Pres.

14091 5 117 DRYER #68 1/2/2020

14546 5 112 DRYER #59 1/6/2020

14545 11 272 DRYER #6 1/6/2020

25

OPEN SRO REPORT

TO: MUTUAL ADMINISTRATION COMMITTEE

FROM: AARON HENSLEY, SERVICE MAINTENANCE SUPERVISOR

SUBJECT: DECEMBER 2019 OPEN SRO REPORT

DATE: 12/31/2019

MONTH SRO WAS CREATED

STILL OPEN AS OF

OCTOBER 2019

STILL OPEN AS OF

NOVEMBER 2019

STILL OPEN AS OF

DECEMBER 2019

ADDITIONAL INFORMATION

JUL 2019

35

28 1

AUG 2019

91

62

40

SEP 2019

178

120

56

OCT 2019

1,081

152

46

NOV 2019 -

1,099

141

DEC 2019 -

-

995

TOTAL

1,385

1,461

1,279

SROs Created in December – 2,055

26

Golden Rain Foundation Leisure World, Seal Beach

COMMITTEE MEMO


FROM: RANDY ANKENY, EXECUTIVE DIRECTOR

SUBJECT: REQUIREMENT TO PROVIDE DOCUMENTS, FOLLOW UP

DATE: DECEMBER 31, 2019

CC: FILE

At the December 2019 meeting of the Mutual Administration Committee, the Committee requested legal review on the responsible party to provide governing documents at Stock Certificate Transfer. The following is a summary of the information provided by GRF Corporate Counsel.

• As a standard practice, upon written request, GRF should provide the transfer disclosure documents to the current owner, and the current owner is then responsible to provide these documents to the prospective owner.

• Civil Code Section 4525 requires an owner of a separate interest (the current holder of the stock certificate) to provide the transfer disclosure documents as soon as practicable before the transfer of title. I understand the confusion set up by the way title to the property is held (the mutual as the owner) but the law views a membership in a cooperative and the holding of mutual stock as an interest in real property, so that for purposes of Civil Code Section 4525, the current holder of the stock certificate is the “owner.” However, Civil Code Section 4530 requires that associations deliver the documents to the current owner within 10 days of mailing or 10 days of receipt of a written request of the transfer disclosures. Because GRF is acting as the agent of the mutual, upon receipt of the current owner’s request for the transfer disclosures, GRF steps into the shoes of association (the mutual) and is then obliged to deliver the disclosures to the current owner within 10 days of receipt or mailing of the request, whichever is soonest.

27

NOTICE AND DISCLOSURE

The Stock Transfer Office encourages members to discuss the avoidance

of probate and the benefits of a power of attorney with a competent and

licensed professional. While unable to provide legal advice, long

experience suggests the foregoing as means of incorporating efficiency and

economy into personal, financial and estate planning.

Many individuals elect to hold stock in a manner so as to avoid probate.

Probate can be lengthy and expensive, and so threatens to dissipate the

individual’s estate. Estate planning professionals can offer various

methods of holding title to stock (joint tenancy, in trust) so that the stock

passes to your intended beneficiaries by operation of law upon your

passing, and so avoiding the negative affects of probate.

A power of attorney allows another to act on your behalf in the

management of business, finance and health. Some individuals elect to

execute a power of attorney to obtain the expertise of a financial manager.

Others name a trusted family member or loved one to manage their affairs

in case of incapacity, where they are no longer capable of making

important decisions themselves.

This Notice is not meant to advocate a particular strategy or a particular

professional. Its purpose is merely to encourage a proactive discussion

with a competent professional of your choosing.

I, (we) acknowledge receipt of this Notice and Disclosure regarding adding

a beneficiary to our stock ownership.

Mutual/apartment Number: __________

__________________________________ Date:__________________

Member’s Signature

__________________________________ Date:__________________

Member’s Signature

St.caw:9-13-10//FORM POADISCLOSURE

28

-------- Original message -------- From: Janet Isom <[email protected]> Date: 12/29/19 9:12 PM (GMT-08:00) To: Marsha Gerber <[email protected]>, Janet Isom <[email protected]> Cc: "Randy L. Ankeny" <[email protected]>, President GRF <[email protected]> Subject: FW: Sample SRO Report (SROs by Bill Code) Marsha, My apologies for not copying you on the original email thread. I met with Carolyn Miller on the afternoon of 12/17 to resolve this issue. Please refer to my comment below that is highlighted for the update. Sincerely, Janet -------- Original message -------- From: Carolyn Miller <[email protected]> Date: 12/18/19 12:12 PM (GMT-08:00) To: Janet Isom <[email protected]> Cc: "Randy L. Ankeny" <[email protected]>, President GRF <[email protected]> Subject: RE: Sample SRO Report (SROs by Bill Code)

Thank you, Janet. I will proceed in the manner in which we discussed yesterday afternoon.

Kind Regards,

Carolyn Miller Director of Finance Golden Rain Foundation PO Box 2069, Seal Beach, CA 90740

(562) 431-6586, ext. 337 | ✉ [email protected] | ⓦ www.lwsb.com CONFIDENTIALITY NOTICE: If you have received this e-mail in error, please immediately notify the sender by e-mail at the address shown. This e-mail transmission may contain confidential information. This information is only for the use of the individual or entity to which it is intended even if addressed incorrectly. Please delete it from your files if you are not the intended recipient. Thank you for your compliance. The Golden Rain Foundation is not responsible for any virus that may be with an e-mail attachment. It is the responsibility of the recipient to utilize anti-virus scanning prior to opening any attached documents.

29

mailto:[email protected]










http://www.lwsb.com/

From: Janet Isom Sent: Wednesday, December 18, 2019 10:52 AM To: Carolyn Miller <[email protected]> Cc: Randy L. Ankeny <[email protected]>; President GRF <[email protected]> Subject: RE: Sample SRO Report (SROs by Bill Code)

Carolyn,

After reviewing the attached SRO by Bill Code files, I was wrong about there not being a need for a custom report. As you suggested following the board meeting yesterday, I attempted to sort the Excel file you emailed me. It did not sort the data fields neatly like the Open SRO report I had erroneously been told was the issue. My sincere apologies.

Please move forward with the consultants, along with Travis and Susan, to clarify the precise Statement of Work needed to achieve the desired result the Mutual CFOs are seeking.

Thank you for your determination to resolve this issue. I appreciate your continued dedication and perseverance, for both GRF and the mutuals.

Best Regards,

Janet

-------- Original message --------

From: Carolyn Miller <[email protected]>

Date: 12/17/19 12:07 PM (GMT-08:00) To: Janet Isom <[email protected]> Cc: "Randy L. Ankeny" <[email protected]>, President GRF <[email protected]> Subject: Sample SRO Report (SROs by Bill Code)

Hi Janet,

Attached is the SROs by Bill Code report (in both Excel and PDF formats). This report is different from the Open SRO report, as it contains all SROs that were billed to the Mutual for a specific month. It is this report that the Mutual CFOs requested to receive in a sortable format in Excel. The current Excel version looks identical to the PDF format, making it impossible to sort in this format.

Your feedback is greatly appreciated. Your response will determine the need to contact our consultants for customization.

Kind Regards,

Carolyn Miller Director of Finance Golden Rain Foundation

30

MUTUAL BUYER ORIENTATION

CONFIDENTIAL INFORMATION

MUTUAL/APT. NO.:

Date of Orientation:

Move-in Date:

Escrow company:

Buyer(s) Name(s):

1. Is this move within Leisure World? Yes LI No QIf yes, please explain what Mutual and apartment potential buyer is moving from... andwhy....

2. Is any remodeling anticipated?If yes, please explain....

Yes Q No Q

3. Review Membership Application - comments:

4. Has the Stock Transfer Office submitted The Financial Approval Sheet?

Yes Q No LI

5. Why did prospective buyer select Leisure World?

6. Does it appear that prospective buyers(s) can function OK within the Mutual?

7. Will the prospective buyer be bringing in a pet to Leisure World?

Yes LI No QIf so, how much does the pet weigh?

ITEMS TO BE COVERED DURING ORIENTATIONWhat is a Mutual - Stock - Golden Rain Foundation, etc. -Approval must beobtained for anystructural changes - Who to call for repairs, regular and emergency - The laundry facilities(courtesy & charges) - Tax Adjustments - Increasing monthly charges, etc.

RECOMMEND APPROVAL Q FURTHER STUDY Q

Comments:

Orientation given by: Date:Date:

SIGNED COPY TO STOCK TRANFER OFFICE ST/CAG:7-2013

31

Repair Deposits

To protect shareholders’ Stock value, mutual benefit housing cooperatives’ Occupancy Agreements include authority for the Mutual to effect repairs to maintain or restore units. One of the mechanisms to assure units are maintained in good condition is the review and repair of all units when there is a change of ownership. When an escrow company receives paperwork related to a unit going on the market, it sends a Notice of Intent to Withdraw to the GRF Physical Property department. At the same time escrow requests from the Physical Property department a prelisting inspection, which notes any necessary repairs.

When an offer to purchase has been presented and accepted for the unit, and an estimated closing date provided by escrow, another inspection of the unit takes place. Any repairs not already performed by the seller, is then scheduled by the Physical Property department. Physical Property’s staff works with the Service Maintenance department and outside vendors to have all remaining repairs completed 2 days before the close of escrow.

Once all repairs are completed, Physical Properties needs to wait for invoices for the work performed. This can take three to four weeks. Occasionally, an invoice proves difficult to obtain, with multiple requests to an outside vendor going unanswered. Once Physical Properties has received an invoice for all the work performed, the package is given to the Mutual inspector for review and sign-off, and then to the Facilities Director for review and sign-off.

The package is then sent to the Accounting department for processing. Accounting’s staff reviews the package for completeness and also reviews the unit records for any recent improvements that might trigger a property tax increase. If such improvements have been recently made, the account is further reviewed to determine the amount of supplemental tax that needs to be collected from the seller.

Once the amount of deposit refund is confirmed, copies of all documents are made, and the package is prepared for payment. Mutual checks are cut once a week. Once a repair deposit refund check is cut, it requires the signature of two Mutual Officers. Escrow deposit refund checks are usually mailed within two weeks of the packages being received from Physical Property.

This full process for releasing repair deposits is usually completed within six to eight weeks after the close of escrow.

32

Escape Tax Deposits

The Orange County Tax Assessor’s office reviews every change of ownership to assess a new tax basis for the property. When a Shareholder dies there the unit can incur a change of tax basis as of the date of death. Not all deaths are reported to the Assessor’s office in a timely fashion. When the Assessor learns of a death they can bill for back taxes to the date of death. For this reason, when a unit with one of more deceased owners goes into escrow an escape tax deposit is held. The Assessor’s office performs an extensive review of the ownership history of the unit to determine any back taxes to be billed. In addition, the timing of death compared to the date of sale could result in a supplemental tax bill due to the loss of a homeowner’s exemption.

Historically, it has taken approximately three months to receive escape tax determinations from the Assessor’s office. The Assessor’s determinations do not provide the amount of tax they will be billing. The notices merely give an effective date (usually the date of the owner’s death) and notice of whether there will be a reassessment as of that date. From this notice, the Accounting department performs its review of the unit’s ownership, and any taxable improvements that may have recently been made, to calculate the amount of escape and supplemental tax the Mutual can expect to be billed. To help assure accuracy and prevent any loss to the Mutual, the calculations go through a review process.

Once the refund amount for an escape tax is reviewed and approved, the package documents are copied so a copy of the documents can be sent with the refund check. The package is then processed through Accounts Payable, which also goes through a review process. Mutual checks are cut once a week. The checks are then put into the CFO mailbox for the respective Mutual to await two Mutual Officers’ signature. Escrow escape tax refund checks are usually mailed within two weeks of the determination being received from the Assessor’s office.

This full process for releasing escape tax deposits after the closer of escrow can take three to six months depending on the Orange County Assessor’s office.

33

Golden Rain Foundation Leisure World, Seal Beach

COMMITTEE ACTION REQUEST


FROM: MEMBER RESOURCE & ASSISTANCE LIAISON

SUBJECT: REQUEST FOR RESOURCE RACK

DATE: DECEMBER 16, 2019

CC: MUTUAL ADMINISTRATION DEPARTMENT

The Resource Rack, which displays a variety of community resources and services, provides an

additional option of accessing resources/services for Shareholders/Community Members. The

Resource Rack is managed by the Member Resource & Assistance Liaison. The rack has been

moved to Building Five, the new location of the Member Resources & Assistance Liaison.

Attached are photographs of the existing rack.

I move to recommend that the Mutual Administration Committee (MAC) forward the request to the Recreation Committee (RC) for approval of a space for the resource rack, followed by referral to Architectual Design Review Committee (ADRC) any changes to the design of the rack.

34