AGILE WORKSPACE:THE DILEMMAS OF THE MODERN OFFICE

ARCHITECTURE

GOVERNMENT APPROVAL

CONSTRUCTION

AFTER SALES

PROJECT MANAGEMENT

INTERIOR DESIGN

ENGINEERING

SUSTAINABLE SOLUTIONS

THE MURAYA CIRCLE

CLIENTS

7,000 KIMBERLY CLARK Design & Construction LEED GOLD

40,000 BOEING Construction LEED GOLD

15,000 AKZO NOBEL Construction LEED GOLD

5,200 H&M RETAIL Construction

8,500 H&M Design & Construction

10,000 ABBOTT Design & Construction

5,300 VOLVO Design & Construction

5,000 MAQUET/GETINGE GROUP Design & Construction

5,000 ATLAS COPCO Design & Construction

4,000 REGUS Design & Construction

5,000 SANDVIK Design & Construction

PROJECT HIGHLIGHTS

m2

AGILE WORKSPACE:THE DILEMMAS OF THE MODERN OFFICE

1990’s 2000’s

1980’s

TODAY

ME. ME. ME.

GENERATION “Y”

GENERATION “Y” IN CHINA

• EMBRACING DIGITAL TECHNOLOGY

• SOCIAL HARMONY TO INDIVIDUALITY

• PERSONAL GROWTH > JOB SECURITY

• TEAMWORK INTO COLLABORATION

• HIGHER EXPECTATIONS

GENERATIONAL SHIFTS:

THE CHANGING WORKPLACE

INCREASED DENSITY: LESS SPACE PER PERSON

2010 ≈ 20 M²/PERSON

2016 ≈ 16 M²/PERSON

HIGHER UTILIZATION: MORE PEOPLE/DESK

2010 - 1.1 PEOPLE : 1 DESK

2017 - 1.6 PEOPLE : 1 DESK

THE CHANGING WORKPLACE

SPACELESS GROWTH

IMPLICATIONS OF SPACELESS GROWTH

ARE THE SPATIAL CHANGES OF THE “AGILE” WORKPLACE CONTRIBUTING POSITIVELY TO PRODUCTIVITY AND EFFICIENCY?

ARE THERE DRAWBACKS TO THIS NEW ENVIRONMENT?

DO THE BENEFITS OF THE INCREASE IN SOCIAL SPACES OUTWEIGH THE LOSS OF PERSONAL SPACE?

DOES THE LOSS OF PERSONAL SPACE WITHIN THE OFFICE IMPACT EMPLOYEE LOYALTY?

ARE THESE SPATIAL CHANGES IN THE WORKPLACE TRULY REFLECTING THE ATTITUDES AND DESIRES OF THE GEN. Y’S?

THE PORTION OF “FOCUSED” WORK IS INCREASING AT THE SAME TIME THAT OPEN OFFICE PLANNING AND DISTRACTIONS ARE INCREASING

THE CHANGING WORKPLACE

NEW WORK MODES ARE DEFINING THE WORKPLACE:

LEARN

FOCUS

SOCIALIZE

COLLABORATE

AGILE WORKING

• WORK: AN ACTIVITY, NOT A PLACE

• PERFORMANCE OVER ATTENDANCE

• RELATIONSHIPS, NOT HIERARCHIES

• INNOVATION OVER BUREAUCRACY

• PEOPLE OVER PROPERTY

Gather a Toolkit to Build Your Agile Strategy

PEOPLE

WORKPLACE STRATEGY FACTORS

ORGANIZATION

SYSTEMS

PLACE

A HOLISTIC APPROACH

CORPORATE IDEALS (DIRECTION AND OBJECTIVES)MANAGEMENT CULTURE (INCLUSION, TRUST)

OPERATIONAL CULTURE (GETTING THINGS DONE)RELATIONSHIP WITH MANAGERS

ROLE AND RESPONSIBILITIES (PERSONAL CONTROL)PERSONAL (EXPERIENCE, TRAINING, MOTIVATION)

REWARD (SALARY AND WORK CONTRACT)WORK/LIFE (FLEXIBILITY, AUTONOMY)

EXTERNAL (HOME LIFE, WELL BEING, COST OF LIVING)

RESOURCING (PEOPLE, WORKLOAD)TEAM STRUCTURE/DYNAMICS (FORMAL/INFORMAL)

SYSTEMS AND INTERNAL PROCESSES

SUPPORT FOR INDIVIDUAL/GROUP WORKING

WORKSTATION (ERGONOMICS)SPACE (LAYOUT, SOCIAL SPACE)

SERVICES (FACILITIES, CLEANING, SECURITY)ENVIRONMENT (TEMPERATURE, LIGHT, NOISE)

HIERARCHY

INTE

RA

CTI

ON

DIFFERENTIATION

SUB

DIV

ISIO

NLOW

LOW

LOW

HIGH

HIG

H

HIGH

HIG

HLO

W

SPATIAL STRATEGIES

UNDERSTAND YOUR COMPANY’S STRUCTURE

http://www.oma.eu/projects/2011/mckinsey-amp-company-offi ce-architects/

SPATIAL STRATEGIES

DETERMINE ADJACENCIES

CORPORATE AFFAIRS

COMMUNICATIONS

LEGAL AS APAC

HR

MD

TD

PD

PCR LAB

ACADEMY

TRAINING CENTER

CCC

PS

MRA

FOS

MAIN RECEPTION

GMO

SPATIAL STRATEGIES

APPLY ADJACENCY UNDERSTANDING

RECEPTION

PANTRY

MEETING CENTERS

RECEPTION AND SHOWROOM

GMO, LEGAL, CA, COMMUNICATIONS

HUMAN RESOURCES

DIABETES CENTER

APPLIED SCIENCE REGIONAL

PCR LAB

MOLECULAR DIAGNOSTICS

APPLIED SCIENCE ASIA PACIFIC

TISSUE DIAGNOSTICS

PROFESSIONAL SERVICES

CUSTOMER CARE CENTER

TRAINING CENTER

ROCHE TRAINING ACADEMY

PROFESSIONAL DIAGNOSTICS

FINANCE AND OPERATION SERVICES

MEDICAL REGULATORY AFFAIRS

10

9

8

7

6

5

UTILIZE FEEDBACK

WORKPLACESTRATEGY

SPACEPLANNING

IMPLEMENTATION

FEEDBACK

BE AMENABLE TO CHANGE!

ENVIRONMENTAL FACTORS

RE

LATI

VE P

ER

FOR

MA

NC

E %

RELATIVE TEMPERATURE (T - TC)

RELATIVE PERFORMANCE OF OFFICE WORK PERFORMANCE VERSUS DEVIATION FROM OPTIMAL COMFORT TEMPERATURE T

C

DESIGN CONSIDERATIONS

• # OF OCCUPANTS

• M2/OCCUPANT

• EXPANSION NEEDS

• CAPACITY

• ORGANIZATIONAL STRUCTURE

• GROWTH AND FLEXIBILITY

• WORK/LIFE BALANCE

• COLLABORATION

• WORKSPACE SHARING

• MOBILITY

TRADITIONAL FOCUS: AGILE WORKSPACE:

DESIGN SOLUTIONS

• VARIETY OF SETTINGS

• TEAM SPACE

• AGILE WORKSTATIONS

• “RETREATS”

• FLEXIBLE MEETING ROOMS

• COMMUNAL SPACE

• AMENITIES

• EFFICIENT ADJACENCIES

• APPROPRIATE SPACE ALLOCATION

INFORMAL, PUBLIC, AND MULTI-USE SPACE

• MEETING AREAS

• CORRIDORS

• PANTRIES

• LOUNGES AND RECREATION

HOW DO WE DEFINE PRODUCTIVITY?

• # OF HOURS WORKED

• SICK LEAVE

• PROCESS EFFICIENCY

TRADITIONAL FOCUS: NEW INDICATORS:

• EMPLOYEE RESPONSE TIME

• WORK PERFORMANCE

• EMPLOYEE SATISFACTION

• RETENTION RATE

5 Key Tips

#1 - Hygiene Factors

AIR QUALITY

TEMPERATURE CONTROL

DAYLIGHTING

COMFORTABILITY

#2 - Individual Control

HYGIENE FACTORS

SPATIAL FLEXIBILITY

WORK/LIFE BALANCE

MOBILITY

MORE CONTROL = EMPLOYEE HAPPINESS

#3 - Spatial Considerations

OPEN VS CLOSED

PUBLIC/PRIVATE

FIXED/FLEXIBLE

COLLABORATIVE VS CONCENTRATIVE

INDIVIDUAL/GROUP DYNAMICS

ADJACENCY/PROXIMITY

#4 - Feedback

EMPLOYEE SURVEYS AND INTERVIEWS

ANALYZE COMPANY STRUCTURES AND PROCESSES

EXAMINE CIRCULATION AND SPATIAL USE

THE WORKPLACE IS AN ONGOING PROCESS

#5 - Cultural Implications

GENERATIONAL DEMOGRAPHICS

FENG-SHUI

BRANDING

TRANSPARENCY

YOUR BUSINESS IN THE CHINESE MARKETPLACE

REFERENCES

Amaravadi, Chandra S.; Sheng, Olivia R. Liu;, George, Joey F., and Nunamaker, Jay F. “AEI: A Knowledge-Based Approach to Integrated Offi ce Systems.” Journal of Management Information Systems, Vol. 9, No. 1 (Summer 1992): 133-163. JSTOR. Web. 8 Dec. 2012: <http://www.jstore.org/stable/40398022>.

Cain, Susan. “The Rise of the New Groupthink.” The New York Times, Opinion Page. January 13, 2012. Web. April 2013: <http://www.nytimes.com/2012/01/15/opinion/sunday/the-rise-of-the-new-groupthink.html?pagewanted=all&_r=1&#commentsContainer>.

DEGW Report, “The Impact of Change”. March 2013: <http://www.haworthmarketing.com/allways/download/AllWays-Design-Research-DEGW.pdf>.

Gensler. “Focus in the Workplace.” October 10, 2012. Web. March 2013: <http://www.gensler.com/uploads/documents/Focus_in_the_Workplace_10_01_2012.pdf>.

Harris, Rob. Ramidus Consulting Limited, October 18th 2012. “Refl ections on the Modern Offi ce.” Web. March 2013: <http://www.ramidus.co.uk/ramidus-knowledge-centre.php>.

Lee, So Young and Brand, Jay L. Haworth. “Effects of Control over Offi ce Workspace on Perceptions of the Work Environment and Work Outcomes.” Web. May 2013.

Steelcase. “Leveraging Complexity.” 360 Magazine. Issue 61, February 2011. Web. March 2013: <http://360.steelcase.com/issues/leveraging-complexity/>.

Surowiecki, James. “Face Time.” The New Yorker, Financial Page. March 18th, 2013. Web. April 2013: <http://www.newyorker.com/talk/fi nancial/2013/03/18/130318ta_talk_surowiecki>.

Threesixty White Paper. November 2010. “New-Gen Workers in India & China: Reshaping their Workplaces & the World.” Gen Y in the Workplace. Steelcase Workplace Futures. Web. April 2013: <http://360.steelcase.com/white-papers/>.

Voss, Judy. “Revisiting Offi ce Space Standards.” Haworth. Web. May 2013: <http://www.haworth.com/home/resources/research/white-papers>.

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