municipality of lingayen citizen’s charter...barangay clearance 4. residence certificate 5. tin...

MUNICIPALITY OF LINGAYEN Citizen’s Charter

1


2

I. Mandate:

The Local Government Unit of Lingayen shall have the power in promoting general welfare and providing basic services and facilities with its jurisdiction. To become responsive and accountable and more effective partner in the attainment of national goals as mandated by the Republic Act no. 7160 otherwise known as the Local Government Unit of Lingayen.

II. Vision: Lingayen, the capital town of the Great Province of Pangasinan, a

benchmark of good governance, with a self- sufficient economy powered by

God-centered and law abiding people in a tourism-oriented and ecologically-

balanced environment, emanating preeminence, pride and progress

.

III. Mission: “The MUNICIPAL GOVERNMENT OF LINGAYEN exists to provide quality

services and upholds the general welfare of its people through sustainable

development, social responsibility, environmental protection and economic

progress in strong partnership with the private sector”.

IV. Service Pledge:

We, the officials and employees of the local government unit of Lingayen do

hereby swear and pledge to deliver excellent public service, maintain honesty

and responsibility, take appropriate measures to promote transparency in

each offices, and to reduce red tape and expedite business and non-business

relatedy transactions in the agency.


3

LIST OF SERVICES Page Number

1. Office of the Mayor 5

2. Municipal Treasurer„s Office 12

3. Municipal Accounting Office 21

4. Municipal Local Civil Registry 27

5. Municipal Assessor‟s Office 52

6. Municipal Agriculture Office 59

7. Municipal Information Office 85

8. Municipal Planning and Development Office 89

9. Municipal Population Office 94

10. Municipal Social Welfare and Development Office 96

11. Municipal Engineering Office 109

12. Municipal Health Office 114

13. Market Operations Services Office 126

14. PADO Implementing Guidelines 141

15. Pado Forms 143

16. Appendices

a. The Anti Red Tape Act of 2007 (RA 9485) 149

b. How to file a complaint 157

17. List of Offices 158


4

OFFICE OF THE MAYOR


5

1. Issuance/Granting of Mayor’s Clearance

Service Information:

Office or Division: Office of the Municipal Mayor

Classification: Simple Transaction

Type of Transaction: Government to Citizens (G2C)

Who may avail: Residence within the vicinity of the Municipality

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Community Tax Certificate Municipal Treasurer‟s Office

Barangay Clearance Barangay

Original Copy of Police Clearance PNP

Official Receipt from the Municipal Treasurer Municipal Treasurer‟s Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

Submit the required documents

Validate submitted

requirements as to

authenticity and

completeness

None 3 mins

Marieta V. Anayas

(Senior Admin. Assist.

III)

Marissa L. Santos

(Admin. Aide IV)

Affix signatures and thumb mark on the

clearance

Clearance Prepared None 3 mins

Marieta V. Anayas


III)

Marissa L. Santos

(Admin. Aide IV)

Pay the required fee at the Municipal Treasurer

Signing of the

Clearance 35 3mins

Leopoldo N. Bataoil

(Mun. Mayor)

Jose C. Ferrer

(Mun. Administrator)

Receives the clearance

Release of the

Clearance

None 2 mins

Marieta V. Anayas


III)

Marissa L. Santos

(Admin. Aide IV)

Detailed Job Order


6

2. Granting of Permit to Conduct Motorcade, Parade, Processions

Service Information

Office or Division: Office of the Municipal Mayor



Who may avail:


Letter of Intent/Request Letter indicating the

time, date, place, route (duly noted by the

PNP Traffic Division) & [purpose of the activity

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Submit the required

documents

Receives, verifies

and records letter of

intent/request

None 5 minutes

Marieta V. Anayas


III)

Marissa L. Santos

(Admin. Aide IV)

Pay the required fee at

the Municipal

Treasurer‟s Office

150.00

5 minutes

Harris C. Cruzada

(LRCO II)

Lourdes C. Pecson (RCC II)

Lilibeth A. Manaoat

(ICO- MUN. TREASURER)

Approves Letter of

request None 5 minutes

Mayor Leopoldo N.

Bataoil

Receives the Permit Release the permit None 2 minutes

Marieta V. Anayas


III)

Marissa L. Santos

(Admin. Aide IV)


7

3. Processing of Business Permits

Service Information

Office or Division: Office of the Municipal Mayor - BPLO


Type of Transaction: Government to Client (G2C)

Who may avail:


For New Business:

1. Properly Accomplished Application Forms

2. DTI Registration 3. Barangay Clearance 4. Residence Certificate 5. TIN Number 6. Computation of Taxes & Receipt of

Payments

7. FSIC 8. Zoning Permit 9. Sanitary Permit

Business Permits & Licensing Office

DTI

Barangay

Municipal Treasury

BIR

Municipal Treasury

RHU I

Bureau of Fire

MPDC

Renewal of Business Permits:

1. Residence Certificate 2. Barangay Clearance 3. Old Business Permit

4. Sanitary Permit

5. FSIC

Municipal Treasury

Barangay

RHU I

Bureau of Fire

CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Receive application

forms

Provides application

forms & gives

instruction, evaluates

and assesses

requirements and

secure the signature of

the following officials

Zoning Administrator

MHO

Chief Fire Marshall

None 20 minutes

Cecily T.

Santos

(Admin. Asst. II)

Thelma P. Manuel

(Admin. Aide III)


8

Revenue Officer

Submit forms for

computation of

payments @

Treasury Office

Computes Tax to be

paid, accept payments

and issues O.R.

None

5 minutes

Harris C. Cruzada (LRCO II)

Lourdes C. Pecson (RCC II)

Lilibeth A. Manaoat(ICO-MUN.

TREASURER)

Receive Business

Permit

Release/ Issues

Permit with

BUSINESS PLATE

None

1 HOUR

Cecily T. Santos

(Admin. Asst. II)

Arvin Kristoffer F.

Ungson

(License Officer I)

EDGARDO L. SISON (License Officer II)


9

4. Issuance of Mayor’s Permits for Tricycles and Pedicabs Service Information

Office or Division: Office of the Municipal Mayor - BPLO


Type of Transaction: Government to Client (G2C)

Who may avail:


Tricycles: 1. Duly Accomplish application forms 2. Barangay Clearance 3. Certification of TODA membership 4. CTC (CEDULA) 5. OR & CR

BPLO

Barangay

TODA President

Pedicabs: 1. Barangay Clearance 2. Certification of PODA membership

Barangay

PODA President


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Submit the required

documents

Receive documents and

assess completeness 15 minutes

Cecily T.

Santos

(Admin. Asst. II)

Thelma P. Manuel

(Admin. Aide III)

Support Staff

(All detailed J.O.‟s)

Pay the required

fee @ the Municipal

Treasury

Accept payments and

issues O.R.

Tricycle:

300.00

Pedicab:

200.00

10 minutes

Sammy P. Ferrer

(LRCO I)

Ma. Thelma R. Ferrer (Admin. Officer IV))

Submit O.R. at the

BPLO Verifies O.R. None 3 minutes

Thelma P. Manuel

(Admin. Aide III)

Support Staff

(All detailed J.O.‟s)

Receive Business

Permit

Release/issue Business

Permit None 2 minutes


10

Arvin Kristoffer F.

Ungson

(License Officer I)

EDGARDO L. SISON (License Officer II)


11

MUNICIPAL TREASURER’S OFFICE


12

1. ASSESSMENT OF BUSINESS PERMIT

Service Information

Office or Division: Office of the Municipal Treasurer

Classification: Complex Transaction

Type of Transaction: Government to Client

Who may avail: TAXPAYERS


Occupancy Permit (For New) Office of the Building Official

Barangay Clearance (for Renewal) Barangay (Where business is located)

Community Tax Certificate (Cedula) Office of the Municipal Treasurer

DTI or SEC (for New Applicant) Office of the Department of Trade and Industry

BIR Tax Return (VAT/Percentage) For

Renewal only)

Bureau of Internal Revenue

Market Clearance (for Stall Holders) Office of the Municipal Market Supervisor

Sanitary Permit/ Health Clearance Municipal Health Office

Valid Fire Safety Inspection Certificate Bureau of Fire Protection

Zoning Permit (for New Applicant) Municipal Planning and Development Council Office

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Proceed to assessment/ computation section

Assess documents or

requirements if

complete.

Gross sales tax,

mayor’s permit

fee, business

plate, zoning fee,

sanitary

inspection fee,

fire inspection

fee, garbage fee,

occupational

permit fee and

storage fee.

Note: Failure to

5 minutes Lourdes Rosa

Pecson (RCC-II)

Florence F. Saito

(LRCO-II)

Harris C. Cruzada

(LRCOII)

Lilibeth A. Manaoat

(OIC-

Mun.Treasurer)


13

pay within the

time required

shall subject to a

surcharge of

twenty five

(25%) of the

original amount

and 2% monthly

interest.

2. Waits at the

waiting area

Computes tax to be

paid.

None

10 minutes

3. Pay tax due as

indicated in the

business

computation slip

Accepts payment and

issues O.R.

None

5 minutes


14

2. Issuance of Real Property Tax Receipts

Service Information






Notice of Assessment/Real Property Tax

Order of Payment (RPTOP)

Office of the Municipal Assessor

Previous tax receipt

CLIENT STEPS AGENCY

ACTIONS FEES TO BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1.Clients represents

RPTOP to the

collecting officer.

Receives

requirements

verifies records of

payment

Computes RPT

tax due.

Basic Real

Property Tax =

Assessed Value x

1.00%

Additional Tax

{Special Education

Fund} = Assessed

Value x 1.00%

Payment of Real

Property Taxes in

installments:

1st Installment - on

or before March 31

2nd Installment - on

or before June 30

3rd Installment - on

or before

September 30

4th Installment - on

or before

5 minutes Sebastian M. Doria

(RCC-II)

Delia Fernandez

(RCC-II)


15

December 31.

Discounts:

Tax payers with no

delinquency, who

shall pay their real

property tax in full

for the following

year on or before

December 31, of

the the current year

shall be entitled to

a TWENTY

PERCENT (20%)

DISCOUNT and

those who to pay

on the first quarter

(January 1 - March

31) of the current

year are entitled to

a TEN PERCENT

(10%) DISCOUNT

INTEREST:

Interest on Unpaid

Real Property Tax

= 2% per month but

not to exceed 72%

2. Client pays RPT

due

Accepts payment 3 minutes

3. Receives official

receipt

Issues Official

Receipt to the

client

5 minutes


16

3. Issuance of GENERAL RECEIPTS

Service Information






Payment Slip

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Client presents

request slip to the

Collecting officer

Assesses client. ₱100.00 -

Certification Fee.

₱30.00 - DST

3 minutes Samuel P. Ferrer

(LRCO-I)

Maria Thelma Ferrer

(Administrative

Officer IV)

2. Pay the required

charges/fee

Accepts payment 5 minutes

3. Gets Official

Receipt (OR)

Issues OR to the

client

2 minutes


17

4. Issuance of COMMUNITY TAX CERTIFICATE

Service Information



Type of Transaction: Government to Government

Who may avail:


Applicant must appear Personally (For

Individual)

Office of the Municipal Treasurer

Application Form w/ Assessed Gross

Income

Affidavit for tax on business (For

Business)

Office of the Municipal Treasurer

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Proceed to table 3 or 4

Interviews client

Computes amount

to be paid.

Basic:

For Individuals:

₱5.00 + 1.00 for

every ₱1,000.00

gross income.

For Corporation:

₱500.00 + 2.00 for

every ₱5,000.00

gross income.

*Penalty of 2% per

month shall be

imposed on

individuals or

corporation

securing their

Community Tax

Certificate from

March 1 up to the

end of the year.

5 minutes Lourdes Rosa

Pecson (RCC-II)


18

2. Pay the required

fee and gets CTC

Accepts payment

and issues CTC. 5 minutes

5. Issuance of POLICE CLEARANCE

Service Information




Who may avail:


Present your Barangay Clearance Office of the Barangay

Community Tax Certificate Office of the Municipal Treasurer

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Proceed to table 5 or 6

Assesses client. ₱230 - Abroad

₱80 - Local


(LRCO-I)

Maria Thelma

Ferrer

(Administrative

Officer IV)

2. Pay the required fee. Accepts Payment. 5 minutes

3. Gets Official Receipt

(OR)

Issues OR. 2 minutes


19

6. Issuance of Professional Tax Receipts

Service Information




Who may avail:


Present your PRC I.D. Office of the Municipal Treasurer

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Proceed to table

5 or 6

Assesses client. ₱300.00 - w/

professional

license


(LRCO-I)

Maria Thelma Ferrer

(Administrative

Officer IV)

2. Pay the required

fee.

Accepts payment. 5 minutes

3. Gets Official

Receipt (OR)

Issues OR. 2 minutes


20

MUNICIPAL ACCOUNTANT’S OFFICE


21

1. Receipt and Signing of Disbursement Voucher

Service Information

Office or Division: Office of the Municipal Accountant



Government to Government

Who may avail:


Allotment and Obligation form Office of the Municipal Budget Officer

PO/PR and other BAC Documents Bids and Awards Committee Office

Disbursement Vouchers Office of the Municipal Accountant

Other pertinent documents as enumerated in

COA Circular 2012-001 based on the type of

transaction being processed

Various Offices

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit pertinent

supporting

documents to

Accounting Office

for the preparation

of Disbursement

Voucher.

Receives the

documents from

BAC / Budget Office

/ Payee and checks

supporting

documents.

If presented

documents are

complete, then,

prepares the

Disbursement

Voucher.

None

5 minutes

(simple

transactions)

30 – 45

minutes

(Complex)

Benilda D. Victorio

LRCO – I

(All Funds)

Larry B. Flores

Admin. Officer III

2. Receives voucher if

incomplete and rectify

the deficiency then re-

submit

Checks supporting

documents attached

thereto and return

the same if voucher

has lacking

None

1 day

Benilda D. Victorio

LRCO – I

(All Funds)


22

documents. Larry B. Flores

Admin. Officer III

Reynante G. Gregorio

Admin. Assistant II

Assigns voucher

number, log and

retains copy for

accounting use and

reference

None 5 minutes Reynante G. Gregorio

Admin. Assistant II

(General Fund)

Benilda D. Victorio

LRCO – I

(SEF and Trust)

Review and signs

disbursement

voucher

None

5 minutes

Nelson S. Gumapos

Municipal Accountant

Records the signed

voucher and submit

the same to the


for checking.

None 5 minutes Blandina V. Peralta

Revenue Collection

Clerk II


23

2. Issuance of Accountant’s Advice

Service Information




Government to Government

Who may avail:


Approved disbursement voucher Office of the Municipal Accountant, Office of the

Municipal Treasurer, and Office of the Mayor

Duly signed check Municipal Treasurer‟s Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submit approved

disbursement voucher

with corresponding

signed check and

request for the

accountant‟s advice

Receives approved

disbursement

voucher with

corresponding

signed check and

prepare


None

10 minutes

Benilda D. Victorio

LRCO - I

Signs accountant‟s

advice

None

5 minutes

Nelson S. Gumapos


Transmit signed


to the depository

bank then file the

duplicate copy for

reference.

None

10 minutes

Benilda D. Victorio

LRCO - I


24

3. Government Remittance (GSIS, BIR, PAG-IBIG, PhilHealth and Banks

Service Information




Who may avail:


Billing statements Various government agencies and financial

institutions

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Transmit monthly

billing

Receives billing

statements and

prepare list for

remittance

None

1 hour


Admin. Assistant II

Checks and

reconcile monthly

billing statements

against the amount

posted in the ledger

and other subsidiary

accounts

None

1 day

Benilda D. Victorio

LRCO – I

Larry B. Flores

Admin. Officer III


Admin. Assistant II

Nelson S. Gumapos


Encodes and

finalizes remittance

and prepare

corresponding

disbursement

voucher and

forward the same to

the treasury

department

forcheck

None

1day

Benilda D. Victorio

LRCO – I

Larry B. Flores

Admin. Officer III


Admin. Assistant II


25

preparation

2. Receive payment

and issue receipt

Remittance of

money to various

government offices

None

Variable Time

Staff from Treasurer‟s

Office

4. Receipts of Barangay Transactions

Service Information




Who may avail:


Paid Vouchers and Payroll Barangay Treasurers

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit paid

vouchers, payroll and

other documents on or

before the 10th day of

the month

Verify and count the

accounts submitted

from barangay

treasurer

None

30 minutes

Cinderella S. Sison

Admin. Officer II

Marle M. Tacud

Admin. Aide III

2. Get the received

copy from the receiving

officer

Mark the copy of

the barangay

treasurer as

received

None

5 minutes

Cinderella S. Sison

Admin. Officer II

Marle M. Tacud

Admin. Aide III


26

MUNICIPAL LOCAL CIVIL REGISTRAR


27

1. ISSUANCE OF CERTIFIED TRANSCRIPTION/ TRUE COPIESOF BIRTH, MARRIAGEAND DEATH

Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE


Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)

Who may avail: All government entity; Private persons


- Valid ID/Authorization Letter/ Affidavit of Kinship


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Approach LCR personnel and fill-up

the query form for

Birth/Marriage/Death Certificate

Interview the client None 5 mins. Job Order/

Administrative

Assistant I /

Registration Officer I

2.Wait for verification of the

availability of the Civil registry

documents.

Verify the availability

of Civil Registry

document/s in the

database and in the

Registry Book.

None 10mins. Job Order/

Administrative

Assistant I /


3.Paysthe required fees at the MTO Order of Payment P100.00 +

30.00DST

per copy

5 mins . MTO Collection

Officer

4. Give Official Receipt to the staff Prepare the certified

transcription of

Birth/Marriage/Death

None 3 mins. Registration Officer II/

MCR

5. Get the requested document duly

signed by the civil registrar or

authorized signatories

Release the requested

document/s duly

signed by the MCR or

his duly authorized

signatories.

None 3 mins. Registration Officer II/

MCR

TOTAL: P100.00 +

30.00DST

5-10 mins.


28

2. REGISTRATION OF BIRTH/MARRIAGE CERTIFICATE






Registration of Birth Accomplished Certificate of Live Birth (COLB) For Legitimate child: - Marriage Certificate of Parents For Illegitimate child: - AAP - AUSF Registration of Marriage Accomplished Certificate of Marriage

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSIN

G TIME

PERSON RESPONSIBLE

1.Submit fill-up forms, documents for review

Interview the

informant/client upon

submission of the fill-

up form/accomplished

Certificate of Live

Birth(COLB)/Certificate

of Marriage(COM)

None

5mins.

Job Order

Administrative

Assistant I


2. Client pays the required fees at

the MTO

Order of Payment

COLB: Legitimate

Child: No Fees

Illegitimate Child:

Acknowledgement

Fee - P 100

AUSF Fee - P 100

COM: No Fees

5 mins.

MTO Collection Officer

3. Wait for the printed Certificate

of Live Birth and Certificate of

Marriage

Encode and print the

Certificate of Live

Birth/Certificate of

Marriage and let the

concerned signatories

signed the document

None 10mins. Job Order

Administrative

Assistant I



29

4. Give Official Receipt to the

assigned staff

Assigned registry

number and record the

document in the

corresponding Registry

Book

None 10mins. Registration Officer I

Registration Officer II

MCR

5. Receive the registered

COLB/COM

Release the registered

COLB/COM duly signed

by the MCR or his duly


with corresponding

registry number

Note: The client may

request for an advance

endorsement to the

PSA for the issuance of

the document in the

security

paper(optional)

None 3 mins. Registration Officer II

MCR

TOTAL: P200.00 10 mins.


30

3. REGISTRATION OF DEATH CERTIFICATE






- Proof of relationship to the deceased of the informant/Certificate of Dead on Arrival coming from hospital(as needed) / Police blotter(as needed)

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING

TIME

PERSON RESPONSIBLE

1.Approach LCR personnel for interview and fill up the form

Interview the


submission of fill-up

form/accomplished

Certificate of Death

None

5 mins.

Job Order

Administrative Assistant I


2. Client pays the required fees at

the MTO

Order of Payment

Burial Permit -

P100.00

Transfer Permit (If

cadaver is to be

transferred to other

city/municipality) -

P100.00

5 mins.



assigned staff


Certificate of Death

and let the concerned

signatories signed the

document

None 10 mins. Job Order

Administrative

Assistant I


4. Assigned registry

number and record the

document in the

corresponding Registry

Book

None 10 mins. Registration Officer I


MCR

5. Get the requested document

duly signed by the Civil Registrar or



COD duly signed by the

MCR or his duly


with corresponding

registry number


MCR


31



endorsement to the

PSA for the issuance of

the document in the

security

paper(optional)

TOTAL P100.00 5 – 10 mins.


32

4. DELAYED REGISTRATION OF BIRTH, MARRIAGE AND DEATH CERTIFICATE




Who may avail: Private persons


For delayed registration of Birth Certificate - Latest Negative Result of Birth from PSA Any two (2) of the following documents a) Baptismal Certificate b) School Record (Form 137) c) Barangay Certification d) Medical record e) Different ID's / Passport f) Voter's Certification Record / Registration Record g) Income Tax Return h) GSIS/SSS/Philhealth Membership -Marriage certificate (if applicant is married) -Marriage Certificate of Parents -AAP|AUSF(if child's parents are not married) -Affidavit of Two Disinterested Persons For delayed registration of Marriage Certificate -Latest Negative Result of Marriage from PSA -Copy of Certificate of Marriage -Marriage License -Affidavit of Delayed Registration For delayed registration of Death Certificate -Latest Negative Result of Death from PSA -Certificate of Death (Prepared by hospitals,attending physicians, health officers) -Certificate of Burial Rites from the Church -Certification from Caretaker of Cemetery -Affidavit of 2 Disinterested Persons

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING

TIME

PERSON

RESPONSIBLE

1.Approach LCR personnel

for submission of the

requirements and fill up

the form

Interview the


submission of the fill-up

form/accomplished

None 5mins. Job Order

Administrative

Assistant I




33

Certificate of Live

Birth(COLB)/Certificate of

Marriage(COM)/Certificate

of Death(COD)

MCR

2. Client pays the required

fees at the MTO Order of Payment For Birth

Certificate:

Legitimate Child:

No Fees

Illegitimate Child:

Acknowledgement

Fee - P 100

AUSF Fee - P 100

For Marriage

Certificate: No Fees

For Death

Certificate: No Fees

5mins. MTO Collection Officer

3. Give Official Receipt

to staff assigned


Certificate of Live Birth

(COLB)/Certificate of

Marriage(COM)/Certificate

of Death(COD) and let the

concerned signatories

signed the document

None 15 mins. Job Order

Administrative

Assistant I


4. After completion of 10

days posting, assigned

registry number and

record the document in

the corresponding Registry

Book

None 10 mins. Registration Officer I


MCR

5. Get the requested

document duly signed by

the Civil Registrar or



COLB/COM/COD duly

signed by the MCR or his

duly authorized

signatories with

corresponding registry

number after the

completion of 10 days

posting period.



endorsement to the PSA

for the issuance of the

document in the security

paper(optional)


MCR

TOTAL P200.00 20 mins.


34

5. APPLICATION FOR MARRIAGE LICENSE



Type of Transaction: G2C (Govt. to Client)



Requirements: -Latest Birth Certificate, PSA copy -Certificate of No Marriage Record (CENOMAR) -Valid ID -Picture -Family Planning Certificate - Pre- Marriage Counseling Certificate (age 18 to 24) - Parental Consent for applicant's 18-20 years old - Parental Advice for applicant's 21-24 years old Other Requirements: - Certificate of Legal Capacity to Contract Marriage for Citizens of a Foreign Country - Death Certificate of deceased spouse/Judicial Decree of Divorce or Annulment for Applicants previously married

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1.Approach LCR personnel for

submission of the requirements

and fill up the form

Interview the

applicants (groom

and the bride),

validate the

documents being

presented and let

them fill-up the Fill-

up form for

Application for

Marriage License.

None 10 mins. Administrative Assistant I



MCR


35

2. Client pays the required fees

at the MTO

Order of Payment

Marriage

Application

fee - P150.00

Family

Planning and

Marriage

Counseling

fee - P100.00

Solemnization

Fee - P200.00

5mins.



staff

Assigned Registry

No., record in the

Registry Book and

encode the

Application for

Marriage License

None 10mins. Administrative Asst. I



4. Signing /Subscribing

of the Application

form for Marriage

License

Marriage

License Fee -

P100.00

5 mins. MCR

5. After the completion

of 10 days posting

period and

submitting of all the

requirements, release

the Marriage License

duly signed by the

MCR or his duly

authorized

signatories indicating

the 120 days

expiration date or

hold the Marriage

License for 90 days if

the required

requirements is not

submitted such as;

Parental Consent,

Parental Advice

Family Planning or

the Pre-Marriage

Counselling.

3 mins. Registration II

MCR

TOTAL: For Couple 18

to 24 yrs. Old

– P550.00 (If

will solemnize

by Mayor

10 – 20mins.


36

– P350.00 (if

will solemnize

by

Priest/Pastor

or Judge

For Couple 25

and above –

P450.00 (if

will solemnize

by Mayor

- P250.00 (if

will

solemnized

by

Priest/Pastor

or Judge


37

6. CORRECTION OF CLERICAL ERROR/S, CHANGEOF FIRST NAME, CORRECTINOF ENTRIESIN GENDER,

MONTHAND/ OR DAYOF DATE OF BIRTH






-Latest PSA Copy of COLB/COM/COD of the document/s to be corrected. -Latest copy of Certificate of Live Birth/Marriage/Death from the PSA in Security paper -Baptismal Certificate -Earliest School Record (Form 137) -High School/Transcript of Record/Diploma -Voter's Certification Record -GSIS/SSS/PhilHealth Membership -Valid ID'S/Passport -Medical Record -Birth Certificate of Children( if any) -Birth Certificate of Siblings(if any) -Birth Certficate of Parents (as needed) -Death Certificate of Parents (as needed) Additional Requirements for Change of First Name, Correction of Gender, Day and/or Month of Birth -Police and NBI Clearance -Employer's Clearance (if employed) -Affidavit of Non-Employment (if not employed) -Medical Certificate from Gov't. Physician (correction of gender) -Publication in a newspaper of general circulation once a week in two consecutive weeks -Certificate of Indigency from Brgy. Captain and MSWD (petitioner is indigent) - other related documents that can be use in the correction


PAID

PROCESSING

TIME

PERSON RESPONSIBLE


38


submission of the

requirements.

Interview the client to

identify and know their

concern regarding the

error/s to be corrected in

their document

(COLB/COM/COD).




MCR

2. Verify the supporting

documents being

submitted by the client

in regards to correctness,

consistency and veracity

of the documents.




MCR

3. Client pays the required

fees at the MTO

Order of Payment Filing Fee:

Correction of

Clerical Error

- P1,000.00

Change of

First Name,

Correction of

Gender, Day

and Month

Of Birth -

P3,000.00

Migrant

Petition:

Service Fee

P500.00

If client is

indigent: NO

filling fee

5 mins. MTO Collection Officer

4.Give Official Receipt to the

staff

Prepare the Petition for

Correction of Clerical

Error address to PSA

Quezon City pursuant to

R.A. 9048 and R.A. 10172

None 20 mins Administrative

Assistant I



MCR

5. For Change of First

Name, Correction of

Gender, Day and/or

Month of Birth petitions:

Instruct the client to

have the petition

published in a local

newspaper of general

circulation for 2

consecutive weeks.

None 5 mins. Administrative

Assistant I



MCR

6. For Change of First None 5 mins. Administrative Assistant I



39

Name, Correction of

Gender, Day and/or

Month of Birth petitions:

After the completion of

the Publication in the

newspaper validate the

entries in the newspaper

clippings


MCR

7. After the completion of

10 days posting and the

completion of two

consecutive weeks

publication for petitions

that requires newspaper

publication, the client

will mail the petition to

PSA Quezon City for

approval. Advise the

client to wait for the

OCRG's decision, usually

2 to 3 months.




MCR

8. Upon receiving the

Action Taken by the

OCRG

If the decision of the

OCRG is AFFIRMED,

prepare the Certificate of

Finality and annotate the

necessary corrections on

the document and

record the corrections in

the Record Book of

Certificate of Live

Birth/Marriage/Death of

the client subject for

corrections in the

remarks column.

If the decision of the

OCRG is IMPUGNED,

comply with the

observations/suggestions

of the OCRG and the

client will mail the

Motion for

Reconsideration to the

PSA Quezon City and

wait again for the




MCR


40

decision of the OCRG.

9. The client will mail the

Certificate of Finality and will

wait for 1 to 2 months for the

Annotated

Birth/Marriage/Death

Certificate security paper copy.


MCR

TOTAL: P1000 - For

CCE (RA

9048)

P3000 - For

CFN and CCE

(RA 10172)

10-30 mins.


41

7. LEGITIMATIONOF ILLEGITIMATE CHILDTHROUGH SUBSEQUENT MARRIAGEOFTHE PARENTS






Requirements: -Joint Affidavit of Legitimation of parents -Latest PSA copy of COLB -Marriage Certificate of parents (PSA copy) -Affidavit of Admissin of Paternity if Child was not acknowledged when it was registered -Advisory on Marriages of both parents (PSA copy)


PAID

PROCESSING

TIME

PERSON RESPONSIBLE


submission of the requirements.

Interview and review

the documents

submitted by the

client.




MCR


at the MTO

Order of Payment Legitimation

Fee P250.00

Certified

Xerox Copy

of

Annotated

Birth

Certificate

P100.00 +

P30.00 DST



staff

Record the

Legitimation in the

Record Book of Legal

Instruments and in the

record Book of Birth in

the remarks column

Annotate the




MCR


42

Legitimation of the

Child in his/her

Certificate of Live Birth,

and endorsed to PSA

Quezon City


Annotated Certificate of Live

Birth for the Legitimation of

their Child and wait for two

months for the copy of


Birth security paper copy coming

from PSA.


MCR

TOTAL Legitimation

Fee –

P250.00 +

Certified

Xerox Copy -

P100.00 +

P30.00 DST

(per copy)

5 – 30 mins.


43

8. PREPARATIONOF ANNOTATED BIRTH CERTIFICATEOFAN ILLEGITMATE CHILDWITH AAP/AUSF






Child born on or after March 19, 2004 -Certificate of Live Birth (PSA copy) -Affidavit of Admission of Paternity -Affidavit to Use the Surname of the Father Child born on August 3 1988 to March 18, 2004 -a petition may be filed in court in order to use the surname of the father


PAID

PROCESSING

TIME

PERSON RESPONSIBLE



Interview the client

and review the

documents.

None 10mins. Administrative Assistant I



MCR


at the MTO

Order of Payment Certification

Fee P100.00

Certified

Xerox Copy

of

Annotated

Birth

Certificate

P100.00 +

P30.00 DST



staff

Record the AAP/AUSF

in the Record Book of

Legal Instruments and

in the Record Book of

Birth in the remarks

column, annotate the

AAP/AUSFof the Child

in his/her Certificate of

Live Birth, and




MCR


44

endorsed to PSA

Quezon City.



Birth for AAP/AUSF of their Child

and wait for two months for the

copy of Annotated Certificate of

Live Birth security paper copy

coming from PSA.


MCR

TOTAL Certification

Fee –

P100.00 +

Certified

Xerox Copy -

P100.00 +

P30.00 DST

(per copy)

5 – 30 mins.


45

9. REGISTRATION/ANNOTATIONS OF COURT DECISIONS






-Original copy of Court decision -Certificate of Finality -Entry of Judgement-PSA Copy of Birth/ Marriage/ Death


PAID

PROCESSING

TIME

PERSON RESPONSIBLE




and review the

submitted documents

-6 sets of certified

photocopies of the

documens if the court

is located in Lingayen

and

theCOLB/COM/COD is

registered in other

City/Municipality

- 4 sets of certified

photocopies of the

documents if the

COLB/COM/COD is

registered in Lingayen




MCR


at the MTO

Order of Payment Registration

of Court

Decree

Annulment

of Marriage

- P300.00

Adoption -

P250.00

Legal

Separation -

P300.00

Naturalizati



46

on - P400.00

Change of

Name -

P250.00

Certified

Xerox -

P100.00 +

P30.00 DST


staff

Decisions coming from

courts located in

Lingayen and the

COLB/COM/COD is

registered in other

City/Municipality:

Record the decisions in

the Record Book of

Court Decress and

issue Certifications.


courts located in

Lingayen and the

COLB/COM/COD is

registered in Lingayen:

Record the decisions in

the Record Book of

Court Decress, issue

Certifications,

annotate the decisions

in the COLB/COM/COD

and record the

decisions in the

Registry Book of the

COLB/COM/COD in the

remarks column.


courts located in other

City/Municipality and

the COLB/COM/COD is

registered in Lingayen:

Annotate the decisions

in the COLB/COM/COD

and record the

decisions in the

Registry Book of

COLB/COM/COD in the

remarks column.




MCR

4. Endorse to PSA Quezon None 10 mins. Registration Officer II


47

City the Civil Registry

document/s and advice

the client to wait for 1

to 2 months for the

copy of the annotated

COLB/COM/COD PSA

copy.

MCR

TOTAL Registration

of Court

Decree

Annulment

of Marriage

- P300.00

Adoption -

P250.00

Legal

Separation -

P300.00

Naturalizati

on - P400.00

Change of

Name -

P250.00

Certified

Xerox -

P100.00 +

P30.00 DST

5 – 30 mins.


48

10. ENDORSEMENTOFTHE REGISTRYRECORDTOTHE CIVIL REGISTRTAR GENERAL (PSA)






Negative/ Blurred Copy of the Civil Registry Document from the PSA - Birth Certificate - Marriage Certificate - Death Certificate


PAID

PROCESSING

TIME

PERSON RESPONSIBLE




and review the

documents.





at the MTO

Order of Payment Fee P100.00

+P30.00DST



staff

Prepare the necessary

Civil Registry

documents

COLB/COM/COD for

endorsement.




MCR

4. Endorse to PSA the

Civil Registry

documents and advice


to 2 months for the

positive/clear copy of

the documents

COLB/COM/COD from

PSA.


MCR

TOTAL Fee P100.00

+P30.00DST

5 – 20 mins.


49

11. ISSUANCE OF SUPPLEMENTAL REPORT






Latest PSA Copy of COLB/COM/COD - Supplemental Affidavit executed by the owner of the document of legal age or by parents if the owner of the document is minor -Baptismal Certificate /Voter's Registration (COLB) -Church Certification for Death Certificate (COD) -Marriage certificate (Affidavit of husband and wife) (COM)


PAID

PROCESSING

TIME

PERSON RESPONSIBLE




and review the

documents.





at the MTO

Order of Payment Fees:

P100.00

+P30.00DST



staff

Prepare the

annotations of

necessary Civil Registry

document/s for the

Supplemental Report

of COLB/COM/COD for

endorsement.




MCR

4. Endorse to PSA the

Civil Registry

documents and advice


to 2 months with the

annotations of

supplemental report of

the documents

COLB/COM/COD from

PSA.


MCR


50

TOTAL Fee P100.00

+P30.00DST

5 – 15mins.

12. REGISTRATION OF FOUNDLING/ABANDONED CHILDREN






- Certification issued by the concerned Barangay Captain or Police Blotter Report - Affidavit of the Finder - Affidavit of 2 disinterested persons - Certification from MSWD


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. interview the client

and review the

document/s subject for

registration.




at the MTO

Order of Payment Certification

P100.00 +

P30.00DST

3mins. MTO Collection Officer


staff

Record and release

Civil Registry

Document

None 20mins. Registration Officer II

MCR

TOTAL P100.00

+P30.00DST

5 – 20mins.


51

MUNICIPAL ASSESSOR’S OFFICE


52

1. ISSUANCE OF NEW TAX DECLARATION FOR NEWLY CONSTRUCTED HOUSE/BUILDING& OTHER

STRUCTURES; NEWLY INSTALLED MACHINERIES

Office or Division: ASSESSOR’S OFFICE


Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)/ G2B (Govt. to Business)

Who may avail: All government entity; Private persons; Business Owners


- Owner’s written or verbal request for inspection/assessment -Tax Declaration of land where the bldg. is constructed; where the machinery is installed -Building permit and Bldg. plan; Certificate of occupancy -Sworn declaration of the owner (for machinery) -Photocopy of ID (Owner or Authorized representative)

-Property owner

-Owner’s copy/ Assessor’s office

-Mun. Engineer’s office


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Evaluate submitted documents Request documents

for Evaluation

None 5-7 mins. Menchie A. Sison

Elsie V. Alberto

Madelene DS. Malicdem

Jefferson E. Orjalo

2.Conducts Ocular inspection Inspection of the

building

None Variable

time

Engr. Jerome V. Canullas

3.Forwards documents to

computer operator who prepares

and prints specific documents

requested. Prepare FAAs

Documents

forwarded to the

computer operator

None

Variable

time

Menchie A. Sison

Elsie V. Alberto


Jefferson E. Orjalo

4. Forward FAAs to assessment

clerk or computer operator for

the preparation of new tax

Preparation of FAAS

None Variable

time

Menchie A. Sison

Elsie V. Alberto



53

declaration Jefferson E. Orjalo

5.Signing/ Approval of prepared

documents

Municipal Assessor

signs

3mins. Loida Q. Alamar- OIC-

Provl. Assessor

6.Assigns ARP number and

records entry in the logbook and

releases the document

Indicate ARP No. on

the Tax Declaration

5-10mins.

Menchie A. Sison

Elsie V. Alberto


Jefferson E. Orjalo

All Job Orders

2. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION / CERTIFICATIONS (WITH OR NO

IMPROVEMENTS/ LANDHOLDINGS/ NO PROPERTY , ET AL.)






Title

Mode of Acquisition (Sale, Donation, Quitclaim, Other modes of Conveyance)

Certificate Authorizing Registration

Transfer Tax, Sales tax, Updated or latest RPT receipt

Approved subdivision plan/Sketch Plan

Community Tax Certificate

Property owner


PAID

PROCESSIN

G TIME

PERSON RESPONSIBLE

1. Evaluates/Verifies documents

The Staff

requires

documents

5mins.

ANY AVAILABLE STAFF


54

2.Instruct client to pay required

fees at the Municipal Treasurer’s

Office

Client to pay

require fees

P130.00

per copy

5 mins.

ANY AVAILABLE STAFF

3. Encoding of Certification Encoder encodes

documents

5-10mins. ANY AVAILABLE STAFF

4.Signs and approves Certification

Municipal

Assessor signs

3mins.

ENGR. JEROME V. CANULLAS

5.Records and releases document

Staff releases

documents

5-10 mins

ANY AVAILABLE STAFF

3. ISSUANCE OF NEW TAX DECLARATION (TRANSFER OF OWNERSHIP; CORRECTION OF AREA, LOT

NUMBER & BOUNDARIES; UPDATE BASED ON TITLE, ET AL.)






Owner’s written or verbal request for issuance SPA (for authorized representative) Photocopy of ID (Owner or Authorized representative) For Transfer of Ownership: *Cert. Authorizing Registration (CAR) *Documents (Deed of Coveyance) *OR of Sales/Transfer tax *Latest payment of RPT/Tax Clearance For Correction of Area, Lot number or Boundaries: *Subdivision/Sketch plan (2 copies of blueprint) For Updating of TD based on Title (TCT/OCT/KOT): *Documents (Deed of Coveyance) *OCT/TCT/KOT * Latest payment of RPT/Tax Clearance NOTE: All documents/papers presented should be photocopied (2 copies each)

Property owner

*Bureau of Internal Revenue (BIR)

*Provincial Treasurer’s Office

*Municipal Treasurer’s Office

*Licensed Geodetic Engineer

*Owner’s copy

* Owner’s copy

*Municipal Treasurer’s Office


55


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1.Evaluate submitted

documents

Staff examine

documents

5-7 mins.

• MENCHIE A. SISON

(Local Assessment

Operation

Officer I)

• ELSIE V. ALBERTO

(Assessment Clerk II)

• MADELENE D.

MALICDEM

(Administrative Aide III)

• JEFFERSON E.

ORJALO

(Administrative

Assistant I)

2.Issue Order of Payment

(complete documents) or

advice client to submit

deficiencies if incomplete

Prepare Order of

payment

5 mins ANY AVAILABLE STAFF

3. Verify if subject property is

updated in tax payments

Require updated

RPT receipt

5 mins. TREASURER'S OFFICE

4. Record the document in

the logbook and assign

corresponding entry number

See if document is

complete

1 min. • MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D.

MALICDEM

• JEFFERSON E.

ORJALO

5. Forward to assessment

clerk for the preparation of

FAAs Forward to tax Mapping

Division for recording in the

TCMR and/or assignment of

PIN number in case of new

tax declaration

Assessment Clerk

prepare FAAS

1-2 hrs. • MENCHIE A. SISON • ELSIE V. ALBERTO

• MADELENE D.

MALICDEM

• JEFFERSON E.

ORJALO

Support staff:

(All Job Orders)

6. Conduct field verification if

needed

Staff conduct field

verification

Variable

time

ENGR. JEROME V.

CANULLAS

7. Tax mapping division

forwards the FAAs to

Staff prints Tax

Declaration

30 mins. to • MENCHIE A. SISON • ELSIE V. ALBERTO


56

computer operator for

printing of Tax declaration

who encodes FAAs and

records in system generated

tax declaration number.

Cancels hard copy. Prepared

tax declaration is verified and

forwarded to signatories for

review and approval

1 hr. • MADELENE D.

MALICDEM

• JEFFERSON E.

ORJALO

Support staff:

(All Job Orders)

8. Signing/ Approval of

prepared documents

Municipal Assessor

signs

3 mins. ENGR. JEROME V.

CANULLAS

9. Releases duly approved tax

declaration

Staff releases the

Tax Declaration

5 mins. ANY AVAILABLE STAFF

4. ANNOTATION OR CANCELLATION OF MORTGAGE AND OTHER ENCUMBRANCES ON TAX

DECLARATION


Classification: SimpleTransaction




-Documents of Real Estate Mortgage/Cancellation -RPT receipt -Owner’s copy/ Photocopy of Tax Declaration

Mortgagor, Mortgagee, Bank, Companies & other entity


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Evaluates/ Verifies

documents

Staff evaluates

documents

5mins.

• MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM

• JEFFERSON E. ORJALO

2.Instruct client to pay

required fees at the

Municipal Treasurer’s Office

Clients pays at the

Treasurer’s Office

Fees

depends

upon the

amount of

loan

5mins.

• MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM



57

3. Encoding of Certification Staff encode

annotation

5mins. • MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM


4.Signs and approves

Cancellation

Municipal Assessor

signs

3 mins. • ENGR. JEROME V. CANULLAS • MENCHIE A. SISON

5. Records and releases

document

Staff record

documents

3 mins. • MENCHIE A. SISON • ELSIE V. ALBERTO • MADELENE D. MALICDEM



58

MUNICIPAL AGRICULTURE’S OFFICE


59

1. Provision of Technical Training, Farmer Field School, Techno Demo

Provision on Season long technical demonstration on Farmer Field School

Office Office of the Municipal Agriculturist

Classification: Highly TechnicalTransaction


Who may avail: Group of Farmers, women and youth.


MOA Municipal Agriculture Office

Area Requesting group

Supplies

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Give request letter to

the Municipal

Agriculture Office

Receive request

letter or walk in

inquiries.

None

5 minutes

Dr. Rodolfo Dela Cruz-Corn

Josefina Cruz – Rice

Joey Manuel

BejieDela Cruz-HVCDP

Armando Cruz- Livestock

Dr. Jayson Baradi

Charito Fernandez-Fishery

JeremieTuazon

2. Accompany in

validation of qualified

site

Searching of

qualified site and

recommendation

None

60 mins



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

3. Accompany on

Identifying Farmer

Participants

Finding selected

FFS members

None

60 mins



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

4. Participate on period 1.1Capacitated FFS Dr. Rodolfo Dela Cruz-Corn


60

of FFS Cycle 1.2 Members for a

week long training

1.3 Facilitate Field

Day and Graduation

None

None

16 weeks/ 4

Months

1 day


Joey Manuel



Dr. Jayson Baradi


JeremieTuazon



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon


61

2. Technical Assistance

Provision of Technical Assistance on Rice, Corn and Crops Production




Who may avail: Group of Farmers, Women and Youth.


Letter request Municipal Agriculture Office

Resolution Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Request for

Technical Assistance

Receive request

letter or walk in

inquiries

None

3 minutes



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

2. Prepare for self

Interview

Interview requesting

party for walk-in,

analyze, situation

and refer the matter

to Municipal

Agriculturist

None

20mins



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

3. Acquire

communication

1.1Prepare a written

communication if

necessary

1.2 Prepare written

communication

None

15mins

Dr. Rodolfo Dela Cruz

Municipal Agriculturist


62

1.3 Recommend or

implement

immediate action

3. Application of Farm Mechanization

Provision of Technical Assistance for the availment of farm machineries under farm

mechanization program




Who may avail: Group of Farmers


Letter request Municipal Agriculture Office

Resolution Requesting group

MOA

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Send letter of intent

citing the needs

Replies to the

requesting client.

None

1 hour



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

2. Accomplishing

project proposal,

certification of

registration from

SEC/CDA,

Endorsement letter

from MAO/CAO/PAO,

latest audited financial

statement of the

association,

endorsement letter form

MAFC

Creating Resolution

stating its need for

the equipment and

its capacity to

manage, operate

and maintain the

equipment

None

6days



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon


63

FA/IA.RBO Farmers

Profile

List of Officers/Member

with corresponding

areas and signature

and photos of existing

shed

3. Complies the

requirement MOA

signing

1.1 Prepare for

MOA Signing

1.2 Awarding of

Farm Machineries

None

1 day

Agriculture

Technologist

Dr.RodolfoDela Cruz-



64

4. Corn Seed Distribution

Availment of Corn Seed for Corn Production




Who may avail: Group of Farmers.


RSBSA Registration Municipal Agriculture Office

Member of Farmer organization Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Farmer-Client

Service approach

Verification of

Farmer‟s

registration in the

RSBSA master list

None

5 minutes



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

2. Payment of Farmers

equity to designated

collector.

Issuance of

Receipts

Depending

on the

price per

variety

5mins

Designated Collector

3. Withdrawal of seeds

and claim of seeds

1.1 Inform farmer-

client where to

withdraw

1.2 Recommend or

None

5 mins

Officer in charge


65

implement

immediate action

5. Conduct of farmers, classes, demo, seminar, training

Availment of Production Technologies through conduct of seminars, training, and field

validation.




Who may avail: Group of Farmers, women, youth.


Proposal Municipal Agriculture Office

Letter of intent Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Letter of intent/

purpose of visit

Interview, validate,

analyse, and

planned for training

None

1 hour



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

2. Accompany the

concerned Agricultural

Technologist for ocular

inspection, validation,

and examination

Conduct ocular

inspection and

management

None

2 hours Assigned Agricultural

Technologist ad

concerned banner

3. Recieved

recommendation/

Presciption

Give

recommendation/

presciption

None

5 mins

Assigned Agricultural

Technologist ad

concerned banner


66

6. Distribution of Fruit or Forest Trees

Availment of fruit or forest for planting materials.






Request letter Municipal Agriculture Office

Site validation Requesting group

MOA

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Letter of request/ Fill

up request form at

Municipal Agriculture

Office

Received request

letter for the client

None

5 mins



Joey Manuel



Dr. Jayson Baradi


JeremieTuazon

2. Accompany site

assessment and

evaluation for the

recommending trees

Conduct ocular

inspection and

recommendation

None


Technologist and

concerned banner

3. Claim seedlings Carry out signing in

logbook and secure

MOA

None

15 mins


Technologist



67

\7. Distribution of Vegetable Seeds

Availment of Vegetable Seeds for Planting Material.







One valid ID Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


up request form at


Office

Received request


None

5 mins

BejieDela Cruz

HVCDP

2. Accompany site

assessment and

evaluation for the

recommending seeds

Conduct ocular

inspection and

recommendation

None

2 hours BejieDela Cruz

HVCDP

3. Claim vegetable

seeds

Carry out signing in

logbook and

necessary forms

None

15 mins

BejieDela Cruz

HVCDP


68

8. Meeting /Forum, IEC

Availment of Productive Information through forums, meetings, information Education

Campaign.




Who may avail: Group of Farmers, women, youth, students, NGO, Meat vendors.



Proposal letter Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Letter of request at


Office

Received request


None

5 mins

Municipal Agriculturist,


Technologist and

concerned banner

2. Address concern in

MA, AT‟s and associate

in planning process

Conduct ocular

inspection and

recommendation

None

2 hours Municipal

AgriculturistAssigned

Agricultural

Technologist and

concerned banner

3. Accompany MA, AT‟s

in Meeting and Forum Administer forums,

meetings,

information

Education

Campaign.

None

5 hours

Municipal

AgriculturistAssigned

Agricultural

Technologist and

concerned banner


69

9. Farmer’s Livestock School (FLS)

Assistance to farmer by means of livestock projects through Municipal Agriculture

Office.


Classification: Highly Transaction


Who may avail: Livestock Owner.




CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Letter of request Received request


None

5 mins

Armando Cruz

Dr. Jayson Baradi

Livestock

2. Submit Proposal Approval of

Proposal

None

2 hours Municipal Agriculturist

Municipal Mayor

Concerned Baranggay

Officials

3. Updates Schedule of

training

Searching for the

qualified

participants .

None

5 hours

Armando Cruz

Dr. Jayson Baradi

Livestock


Technologist in their

barangay

4. Accompany the ATs

in Launching the

training

Perform for Season

Long Projects

None

6 months Armando Cruz

Dr. Jayson Baradi

Livestock


70

10. Artificial Insemination

Availment of technical services of large animals.




Who may avail: Livestock Owner.



Vaccination book Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


up request form at


Office

Received request


None

5 mins

JhunMarcuryCocal-AI

Technicain

2. Accompany on

conduction of animal

insemination

Conduct Artificial

Insemination

None

30 mins

JhunMarcuryCocal-AI

Technicain

3. Signing on necessary

forms and logbook


logbook and secure

necessary forms

None

5 mins

JhunMarcuryCocal-AI

Technicain


71

11.Consultation

Availment of free consultation for their animal concern.




Who may avail: Pet Owners, Livestock Owner.


Municipal Agriculture Office

Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Fill up request form

at Municipal Agriculture

Office

Received request


None

5 mins

Dr. Rodolfo Dela

Cruz-M.A, Dr. Jayson

Baradi-Livestock

2. accompany on


health assessment

1.1 Interview of the

history of illness

1.2 Conduct

Consultation

None

15mins Dr. Rodolfo Dela


Baradi-Livestock


forms and logbook


logbook and secure

necessary forms

None

5 mins Dr. Rodolfo Dela


Baradi-Livestock


72

12. Vaccination

Availment of free technical service like Rabies Vaccination of Dogs.







Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



Office

Received request


None

5 mins

Armando Cruz

Dr. Jayson Baradi

Livestock

2. Accompany on


vaccination

1.1 Interview of the

health history and

age of animals

1.2 Administer

Rabies Vaccination

None

15mins

Armando Cruz

Dr. Jayson Baradi

Livestock


forms and logbook


logbook and secure

necessary forms

None

5 mins

Armando Cruz

Dr. Jayson Baradi

Livestock


73

13. Treatment

Availment of free technical services like treatment of different sick animals.







Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



Office

Received request


None

5 mins

Armando Cruz

Dr. Jayson Baradi

Livestock

2. Accompany on


treatment

1.1 Interview the

history of illness

and age of animals

1.2 Perform Animal

Treatment

None

1 hour

Dr. Jayson Baradi

Livestock


forms and logbook


logbook and secure

necessary forms

None

5 mins

Armando Cruz

Dr. Jayson Baradi

Livestock


74

14. Issuance of Certificate to Farmers Association

Issuance of Certificate to Farmers Association for the availment of Agricultural

machineries




Who may avail: Farmers


Residence Certificate Municipal Agriculture Office

SEC/CDA Registration Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



Office

1.1 Received

request letter for the

client

1.2 Verification for

bonafide farmers

association in their

barangay

None

5 mins


Technologist and

concerned banner

2. Wait for the

preparation of required

certification/s

Accomplishing

Farmers

Certification

None

5 mins Assigned Agricultural

Technologist and

concerned banner


forms and logbook


logbook and secure

necessary forms

None


Technologist and

concerned banner


75

15. Issuance of Certificate for Agricultural and Non Agricultural land

Issuance of Certificate for land conversion on Agriculture and Non Agricultural land.




Who may avail: Land owner


Land title Municipal Agriculture Office

Any proof of ownership Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



Office

1.1 Received


client


land title or proof of

land ownership

None

5 mins




Technologist in

concerned barangay

2. Wait for the

preparation of required

certification/s

Accomplishing for

the certification

None

5 mins




Technologist in

concerned barangay


forms and logbook


logbook and secure

necessary forms

None


Technologist and

concerned banner


76

16. Fish Processing/Deboning

Provision of technical Assistance on Fish Processing




Who may avail: Womens group, youth




CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Give request letter

and proposal letter to

the Municipal

Agriculture Office

1.1 Received


client

1.2 Determining the

location site and

training module

None

1 hour

Josefina Cruz- RIC

Coordinator

Charito Fernandez –

Fishery

2. Accompany in

validation of qualified

site

Searching of

qualified site and

recommendation

None

1 hour

Josefina Cruz- RIC

Coordinator


Fishery

3. Accompany on

Identifying Participants

Finding selected

RIC and 4H

members

None

1 hour

Josefina Cruz- RIC

Coordinator


Fishery

4. Participate on fish

deboning seminar

Capacitated skills,

knowlege, and

None

4 days

Josefina Cruz- RIC


77

attitude in fish

deboning

Coordinator


Fishery

17. Distribution of Fingerlings

Availment of Fingerlings for Fish Production and Stocking .




Who may avail: Farmers, fisherfolks.



Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


up request form at


Office

Received request


None

5 mins

Charito Fernandez

JeremieTuazon-

Fishery Coordinator


Technologist in

concerned barangay

2. Accompany site

assessment and

evaluation for the

recommending

fingerlings

Conduct ocular

inspection and

recommendation

None

2 hours

Charito Fernandez

JeremieTuazon-

Fishery Coordinator


Technologist in

concerned barangay

3. Claim fingerlings Carry out signing in

logbook and

necessary forms

None

15 mins

Charito Fernandez

JeremieTuazon-

Fishery Coordinator



78

Technologist in

concerned barangay

18. Request Soil Analysis

Request of Farmers for Soil Analysis .




Who may avail: Farmers



Collection of Soil Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


up request form at


Office

Received request


None

5 mins


Technologist in

concerned barangay

2. Accompany site

assessment and

collection of soil

sampling

1.1 Conduct ocular

inspection and soil

sampling

1.2 Submit to

OPAG/Soil

Laboratory (BSWM)

None


Technologist in

concerned barangay

3. Claim the laboratory

results to the Municipal

Agriculture Office

1.1 Claim to

OPAG/Soil

Laboratory (BSWM)

1.2 advise for the

recommended

fertilizer .

None

7 days


Technologist in

concerned barangay


79

19. Availment of Certified Seeds

Availment/distribution of Palayseeds for Farmers




Who may avail: Farmer



Member of Farmer Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Farmer-Client

Service approach

Verification of

Farmer‟s

registration in the

RSBSA master list

None

5 minutes


Technologist in

concerned barangay



collector.

Issuance of

Receipts

Depending

on the

counterpart

scheme

5 mins


3. Received the

palayseeds.

1.1 Distribution of

palayseeds

1.2 Recommend or

implement

immediate action

None

5 mins

Officer in charge

3. Fill up post masterlist

and client satisfaction

feedback

Recommend

necessary

consultation

None

5 mins

Officer in charge


80

20. Fertilizer distribution

Availment/distribution of fertilizer for Crop Production to Farmers







Member of Farmer Association Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Farmer-Client

Service approach

Verification of

Farmer‟s

registration in the

RSBSA master list

None

5 minutes


Technologist in

concerned barangay



collector.

1.1 Issuance of

Receipts

Depending

on the

counterpart

scheme

5 mins


3. Received the

fertilizer.

Distribution of

fertilizer

None

5 mins

Officer in charge

3. Fill up post master

lists and client

satisfaction feedback.

Recommend

necessary

application of

fertilizer.

None

5 mins


Technologist in

concerned barangay


81

21. Crop Insurance Provision of Technical Assistance on registration for Crop Insurance Office Office of the Municipal Agriculturist





Valid ID Municipal Agriculture Office

NIA Receipt Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



Office

1.1 Received


client


Proof of

identification and

NIA Reciept

None

5 mins


Technologist in

concerned barangay

2. Fill up PCIC

Application form and

submit to office one

week before sowing

1.1Accomplishing

for the certification

1.2 submit form to

PCIC Office

None


Technologist in

concerned barangay


forms and logbook


logbook and secure

necessary forms

None


Technologist and

concerned banner


82

22. Rice Crop Manager Provision of Technical Assistance on Fertilizer Recommendation for Rice Office Office of the Municipal Agriculturist






Member of Farmers Association Requesting group

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



Office

1.1 Received


client


Bonafide Member of

Association

None

5 mins


Technologist in

concerned barangay

2. Interview for RCM 1.1Accomplishing

for the interview

None


Technologist in

concerned barangay

3. Accompany on field

validation

1.1 Validation on

farmer report

1.2 Prepare request

Letter and submit to

DA-PREC

None

1 day Assigned Agricultural

Technologist in

concerned barangay


list and client

satisfaction Feedback

Securing post

master list and

client satisfaction

Feedback

None


Technologist in

concerned barangay


83

23. Soil Ameliorant Availment of Soil Ameliorants Office Office of the Municipal Agriculturist






Member of Farmers Association Requesting group


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



Office

1.1 Received


client


Bonafide Member of

Association

None

5 mins


Technologist in

concerned barangay

2. Accompany on field

validation

1.1 Validation on

farmer report

1.2 Prepare request

Letter and submit to

DA-PREC

None

1 day released Assigned Agricultural

Technologist in

concerned barangay


list and client

satisfaction Feedback

Securing post

master list and

client satisfaction

Feedback

None


Technologist in

concerned barangay


84

MUNICIPAL INFORMATION OFFICE


85

1. Provision of Press and Photo Releases Information Services Office Office of the Municipal Information



Who may avail:


Valid ID Requesting Client


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Request for press and

photo

1. Verifies

identification of

the client

None

5 minutes

Municipal Information

Officer

2. Provides details

or Photo if

available and

necessary


Officer

3. Schedules the

interview and

informs the

Mayor and the

Client of the

schedule


Officer


86

2. Provision of Public Information about the LGU Information Services Office Office of the Municipal Information



Who may avail:


Valid ID Requesting Client


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Request for public

information about LGU

1. Verifies client

identification

None

5 minutes


Officer

2. Provides data if

available in the

Office; If not

available, refer

to concerned

office


Officer


Officer


87

3. Request for Mayor’s Message Information Services Office Office of the Municipal Information



Who may avail:


Valid ID / Request Letter for Message Requesting Client


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Request for message 1. Verifies client

identification

and reads letter

to ensure that

needed facts are

available

None

Variable Time


Officer

2. Drafts message

and secures

mayor’s

approval and

signature


Officer

3. Releases

Message


Officer


88

MUNICIPAL PLANNING AND DEVELOPMENT OFFICE


89

1. Granting an Individual Information for Students / Businessmen and Workers

Provision of Technical Information such as Ecological Profile, Comprehensive Land Use Plan

(CLUP), Comprehensive Development Program (CDP), Accomplishment Reports, Municipal

Maps and other vital documents to researchers, businessmen and others.

Office or Division: Office of the Municipal Planning and Development Coordinator


Type of

Transaction:

Government to Citizens

Who may avail: Individual who will work within the vicinity of the Municipality and other Towns


Valid Identification Card (ID) / Request

Letter

Company ID/ School ID


PAID

PROCESSING

TIME PERSON RESPONSIBLE

1. Sign in client log

book

None

5 - 10 minutes

Grace A. Satuito, Planning

Officer II

Joshua Benhur C.

Maneclang, Administrative

Asst. I

2. Present the

request form or

letter of request

from the company

Technical

assistance rendered

to students,

businessman, and

other public clients

None

1 hour/

Depending on

the load of

needed

information

Engr. Bernanrd C.

Tomelden, MPDC


Officer II

RemandoMalogan,

Draftsman I

JoshauBenhur C.

Maneclang, Admn. Asst. I


90

2. Provision of Technical Assistance to Different Barangays of Municipality of Lingayen

Provision of Technical Assistance in the Preparation of Annual Investment Program and

Supplemental Annual Investment Plan of various Barangays.




Who may avail: Barangay Officials and Recipients


Barangay Annual Investment Program (BAIP)

Barangay Supplemental Annual Investment

Program (BSAIP)

Barangays Of Municipality of Lingayen

Barangays Of Municipality of Lingayen

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in client log book

None

5 - 10 minutes

Grace A. Satuito,

Planning Officer II

Joshua Benhur C.

Maneclang,

Administrative Asst. I

2. Present the Barangay

Annual Investment

Program (BAIP) and

Barangay Supplemental

Annual Investment

Program (BSAIP)

Receives

Barangay Annual

Investment Program

(BAIP)

Barangay

Supplemental Annual

Investment Program

(BSAIP)

Review

Barangay Annual

Investment Program

(BAIP)

Barangay

Supplemental Annual

Investment Program

(BSAIP)

None

None

5 – 10 minutes

1 day/

Depending on

the documents

needed

Grace A. Satuito,

Planning Officer II

Joshua Benhur C.

Maneclang,

Administrative Asst. I

Engr. Bernard C.

Tomelden, MPDC


91

3. Provide 16 copies of

Barangay Annual

Investment Program

(BAIP) and

Barangay Supplemental

Annual Investment

Program (BSAIP)

Endorsed to

Sangguniang Bayan

None 1 Day Engr. Bernard C.

Tomelden, MPDC

3. Provision of Technical Assistance to National Government Agencies

Provision of Technical Information to Different National Agencies such as Commission on Audit (COA)

Quarterly Report, Documents needed at DILG, PNP, DEPED and other National Agencies.




Who may avail: National Agencies


Request letter from different National Agencies National Agency


BE PAID

PROCESSING


1. Request from COA

Personnel

Prepare and Submit

the Quarterly Report

None

Last week of

every quarter

Engr. Bernard C.

Tomeldnen, MPDC


Officer II

Joshua Benhur C.

Maneclang,

Admin. Asst. I

2. Request from DILG

Prepare and Submit

the Needed

Documents

None

Depending on

the load needed

information

Engr. Bernard C.

Tomelden, MPDC


Officer II

Joshua Benhur C.

Maneclang,

Admin. Asst. I

3. Request from

PNP/BFP/DEPED/ ETC.

Prepare and Submit

the Needed

Documents

None

Depending on

the load needed

information

Engr. Bernard C.

Tomeldnen, MPDC


Officer II

Joshua Benhur C.

Maneclang,

Admin. Asst. I


92

1. AVAILMENT OF SERVICES OF THE MDRRM OFFICE Office or Division: Municipal Disaster Risk Reduction and Management Office



Who may avail: All individual within the vicinity of Lingayen

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. EMERGENCY

MEDICAL

TRANSPORT

Submit letter request to the MDRRM Office

Receives and

schedule the

transport of the

patient

None

5 minutes

Kristine Joy C.

Soriano

Romalyn Sarmiento

Mary Joy Joves

2. REQUEST FOR

TRAINING


Receives and

schedule the

training

None

5 minutes

Kristine Joy C. Soriano

Romalyn Sarmiento Mary Joy Joves

3. RESCUE

OPERATION

Call MDRRM Office Hotline

Receives the call,

verify and

immediately

dispatch rescuers

None

5 minutes

Romalyn Sarmiento

Mary Joy Joves

4. PRUNING /

TRIMMING OF TREES


Receives and

schedule the

pruning / trimming

of trees subject to

DENR Regulations

None

5 minutes Kristine Joy C. Soriano

Romalyn Sarmiento Mary Joy Joves


93

MUNICIPAL POPULATION OFFICE


94

1. Issuance of Pre-Marriage Counseling Certificate

Office or Division: POPCOM Office


Type of Transaction: Government to Citizens

Who may avail: One of the engaged couple is a resident of Lingayen.


Any valid ID

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Interview of the clients and scheduling.

Listing of Names

and Address on a

logbook

None

5 minutes

Virginia D. Gumapos

2. Payment for

application

P100.00

3 - 5 minutes

Mun. Treasurer‟s Office

3. Fill – up the Pre –

Marriage Certificate

Information Sheet

Listing of other

information of the

couple on a logbook

None

5 – 10 minutes

Hermie A. de Guzman

Bernadeth A. Estrada

4. Scheduling of

Seminar

Preparing & encoding the Pre-Marriage Certificate

None

3 – 5 minutes

Judith L. Aquino

5. Attend the PMOC

Seminar

Conduct the Pre-

Marriage

Orientation &

Counseling Session

None

2 – 3 hours

Pamela Geil B. Cruz

(together with the other

members of PMOC


95

Team)

6. Wait for the

certificate

Releasing of the

certificates

None

3 - 5 minutes

Pamela Geil B. Cruz

MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

Social Welfare and Administrative Services


96

1. Availment of Assistance to Individuals in Crisis Situations

Service Information

Office or Division: MSWD Office


Type of

Transaction:


Who may avail: Citizens of Lingayen


Certificate of Indigency Barangay Captain

Medical Certificate Hospital

Hospitalization Hospital

Death certificate Local Civil Registry Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

Submit requirements 1. Interviews

clients, records

data, make

necessary

referral letters

to hospitals

None 20 minutes

NELIA MIÑA (Social Welfare

Assistant)

MYSALINA

DALMACIO

(Social Welfare

Assistant)

2. Assess data

and all

documents

submitted;

Prepare Social

Case Study

report for


Assistant)

MYSALINA

DALMACIO

(Social Welfare


97

financial

assistance and

Certificate of

Eligibility for

Financial

assistance to

hospitals

Assistant)

2. Issuance of Senior Citizen ID

Office or Division: Office of the Senior Citizen Association


Type of

Transaction:


Who may avail: Residence within the vicinity of Municipality with age of 60 and above


Birth Certificate PSA

Any Valid ID with date of Birth Requesting Client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Log in to Client

Logbook

Listing Name and

Address on the

logbook

None 5 minutes OSCA Secretary

2. Giving photocopy

of Birth Certificate or

any valid ID

Reviewing the

requirements

None 5 minutes OSCA Secretary

3. Signing of Senior

Citizens ID

Typing of the

client information

None 5 minutes

OSCA Secretary

Releasing of ID None 1 minute OSCA Secretary


98

3. Issuance of Purchase Booklet (Medicine and Groceries) for Senior Citizen



Type of

Transaction:


Who may avail: Residence within the vicinity of Municipality with Senior Citizen ID


Senior Citizen ID Requesting Client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Log in to Client

Logbook

Listing name and

Address

None

5 minutes OSCA Secretary

2. Present Senior

Citizen ID

Typing client

information on

purchase booklet

None

5 minutes

OSCA Secretary


99

4. Issuance of New ID for a Lost One



Type of

Transaction:


Who may avail: Residence within the vicinity of Municipality with Senior Citizen ID


Affidavit of Loss Requesting Client

Police Blotter PNP

2pcs 1x1 picture Requesting Client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Log in to Client

Logbook

Assess

documents

submitted

None

5 minutes OSCA Secretary

2. Present

requirements

Typing client

information

None

5 minutes

OSCA Secretary

Releasing of ID

and purchase

booklets

None

1 minute OSCA Secretary


100

5.Issuance of Solo Parent ID



Type of

Transaction:


Who may avail: Solo Parent within the vicinity of Municipality



Baptismal Certificate of Children Requesting Client

Any of the following:

Court Decision of Annulled Marriage

Death Certificate of Spouse

Certificate of No Marriage (Cenomar)

RTC

LCR

PSA

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Log in to Client

Logbook

Interview Clients

to establish

eligibility

None

5 minutes MYSALINA DALMACIO(Social Welfare Assistant)

2. Present

requirements

Typing client

information

None

5 minutes MYSALINA DALMACIO(Social Welfare Assistant)

Prepares ID 5 minutes MYSALINA DALMACIO(Social Welfare Assistant)

Releasing of ID None 1 minute

MYSALINA DALMACIO(Social Welfare Assistant)


101

6. Availment of Emergency Shelter Assistance



Type of

Transaction:


Who may avail: Resident of the Municipality


Certificate of indegency Punong Barangay

Police Blotter PNP

BFP Certificate BFP

Picture of the House Requesting Client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Log in to Client

Logbook

Interview Clients

to establish

eligibility

None

5 minutes MYSALINA DALMACIO

(Social Welfare Assistant)


Assistant)

2. Present

requirements

Process

Documents

None



NELIA MIÑA


102


7. Issuance of Certificate of Indigency



Type of

Transaction:




Certificate of Indigency Punong Barangay

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Present

requirements

1.Interview Clients

to get details of

the details

None




Assistant)

2.Assess

documents and

prepare Certificate

of Indigency

None




Assistant)

3.Issues/Releases

Certificate of

Indigency



103



Assistant)

8. Issuance of Social Case Study Report



Type of

Transaction:




Referral Slip Hospital

Medical Abstract Hospital

Hospital Statement of Accounts Hospital

Personal Letter Request Addressed to

PCSO Chairman

Requesting Client

Certificate of Indigency Punong Barangay

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Present

requirements

1.Interview Clients

for the case study

report

None

15minutes

MYSALINA DALMACIO



Assistant)

2.Release case

study report

None MYSALINA DALMACIO

(Social Welfare


104

Assistant)


Assistant)

9. Issuance of Persons with Disability ID and Purchase Booklet



Type of

Transaction:




1 pc 1x1 picture Requesting Client

Medical Certificate Requesting Client

Certificate of Disability Hospital

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Present

requirements

1.Assess

qualifications of

the client

None

12 minutes

MYSALINA DALMACIO


2.Release ID and

purchase booklet

None

MYSALINA DALMACIO



105

10. Availment of Pre – Marriage Counselling



Type of

Transaction:




Official Receipt for Pre Marriage

Counseling

MTO

Application Form MSWDO

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Submit Application

Form

1.Conducts initial

interview with the

couple

50.00 10 minutes

MYSALINA DALMACIO


2.Conducts Pre-

Marriage

Counseling

None

3 hours every

Wednesday


106

11.Social Work Interventions to Victim of RA 9344/9262/7610



Type of

Transaction:





CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Present

Requirement

1.Conducts initial

interview or home

visit

None 20 minutes MSWDO

2.Interview CICL,

Child Abused

Battered Wife

None

30 minutes

MSWDO

3.Conducts

counseling

sessions

None 30 minutes –

1 hour MSWDO


107

12.Social Work Interventions to Victim of RA 9344/9262/7610 who want to file complaints



Type of

Transaction:




PNP Letter for medico legal PNP

Medico Legal Hospital

1x1 picture of victim Requesting client

Brown envelope Requesting Client


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Present

Requirement

1. Interview

Clients

None 20 minutes MSWDO

2.Medico Legal as

scheduled and

Counseling

Sessions

None

Variable Time

MSWDO

3.Conducts

counseling

sessions to the

victim

None 1 hour

MSWDO


108

MUNICIPAL ENGINEERING OFFICE


109

1. Issuance of Building Permits

Service Information: Clients applying for Building Permits.

Office or Division: Municipal Engineering Office / Office of the Building Office



Who may avail: Clients applying for building permits


Secure checklist of requirements 1. Duly accomplished application form. 2. a) Original or Certified True Copy of Transfer Certificate Title - (5 copies). b) Tax Declaration – (4 copies) c) Current Tax Receipt (2 copies) -In Case the applicant is not the registered owner of the lot: a) Duly Notarized copy of the Contract of Lease, or b) Duly Notarized copy of the Deed of Absolute Sale, or c) Duly Notarized copy of the Contract of Sale, or d) Duly Notarized Affidavit of consent from the lot owner/s 3. Five (5) sets of plans. Prepared, signed and sealed by: a) Duly licensed Architect – Architectural Plans b) Duly licensed Civil Engineer – Structural Plans c) Duly licensed Sanitary Engineer or Master Plumber – Plumbing Plans d) Duly licensed Professional Electrical Engineer – Electrical Plans e) Duly licensed Professional Mechanical Engineer – Mechanical Plans 4. Bill of Materials (5 copies)

Municipal Engineering Office


110

5. Technical Specifications (5 copies) 6. a)Structural Analysis and Design for all buildings structure with one storey and single detached building structure with a total area of 20sq meters or less (2 sets) b) Boring or Load Test for buildings or structures with three (3) storey and higher – (2 copies) c) Seismic Analysis except for residential buildings less than 7.5 meters in height 7. Logbook duly signed by the Architect/Civil Engineer in charge of construction with PRC No. and PTR No. with corresponding date and issue. 8. Zoning Clearance – (2 copies) 9. Endorsement from the Fire Department For those applying for building permits (new

construction,addition,alteration,renovation etc.

-

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Get list/Acquire the needed requirements at MEO

List of requirement

given to the

applicant.

BFP Fees

3 days

Engr. Marlo Flores Mun. Engineer

BFP Firemarshall

2. Secure Locational Clearance and Zoning Certificate at Zoning Office

Locational

Clearance

Granted/issued

See

schedule of

fees.

2 days

Engr. Bernard

Tomelden

MPDO

3. Submit to Mun. Engineers Office for approval

Approved Building

permits issued

2 days



111

2. Issuance of Electrical Permit to Indigenous Dwellings

Service Information: Clients applying for Electrical Permit to Indigenous Dwellings

Office or Division: Municipal Engineering Office



Who may avail: Clients applying for Electrical Permit to Indigenous Dwellings /

Existing Buildings


For those applying for Electrical Permit to

Indigenous Dwellings / Existing Buildings Xerox copy of Tax Declaration

Barangay Clearance / Certification

Picture of the Building

Fire Safety Clearance

Municipal Engineering Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Apply for the issuance of electrical permit

Bring copy of Tax

declaration or any

applicable papers

for site inspection

See

schedule of

fees

1 day


2. Endorsement to the

BFP

Processing /

Issuance of Fire

Safety Clearance

- 2 days Engr. Marlo Flores Mun. Engineer

BFP Firemarshall

3.Submit Fire Safety

Clearance / Processing

of the Permit

Approval of

application for

electrical permit

- 1 day E Engr. Marlo Flores Mun. Engineer


112

3. ISSUANCE OF OCCUPANCY PERMIT

Service Information: Clients applying for Occupancy Permit

Office or Division: Municipal Engineering Office



Who may avail: Clients applying for Occupancy Permit


For those applying for Occupancy Permit

Xerox copy of approved building permit

Completion certificate

Fire safety inspection certificate from BFP

-

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Get list/Acquire the

needed requirements at

MEO

Check the

requirements/docu

ments submitted at

MEO. Endorse to

the BFP

See

schedule of

fees

1 day

Engr. Marlo Flores

Mun. Engineer

BFP Firemarshall

2. Submit to MEO the

documents acquired at

BFP

Check the

submitted

documents acquired

at BFP

-

2days Engr. Marlo Flores Mun. Engineer

BFP Firemarshall

3. Get / Acquire the

Certification of

Occupancy

Prepare & issue the

certification of

Occupancy

-

1 day Engr. Marlo Flores Mun. Engineer

BFP Firemarshall


113

MUNICIPAL HEALTH OFFICE


114

1. Provision of Out-Patient Consultation

Service Information

Office or Division: Office of the Municipal Health Officer

Classification: Government to Citizens (G2C)

Type of Transaction: Simple Transaction

Who may avail: Any individual who needs medical attention


Senior Citizens / PWD ID Card and Booklet MSWDO

Referral Form RHMs

Philhealth/MDR Philhealth

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Register in the RHU

logbook/folder

2. Wait for the staff to hand

you the folder; or wait for

your number/name to be

called

3. Go to the admission area,

where vital signs &

condition will be recorded

4. Go to the Doctor’s room

for Consultation

Gets the patient’s folder from the cabinet (old patient); makes patient folder (if new) Nurse/Midwife gets the ff. – weight, blood pressure reading, temperature RR and PR(vital signs) MHO reviews records and vital signs, interviews patient; issues prescription

Staff receives the

None

2 minutes

5 minutes

3 minutes

10 minutes

Staff on Duty Midwife on Duty

Nurse on Duty Midwife on Duty MHO

Staff on Duty


115

5. Go to the Pharmacy &

hand in prescription

prescription and

issues the medicine.

5 minutes

2. B. PROVISION OF MATERNAL CARE SERVICES

Service Information







Referral Form RHMs


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in Client Logbook at

Information Desk.

2. Proceed to the waiting

area and wait for your

name/number to be called.

3. Once called, proceed to

the OB-Gyne room.

4. After consultation, go to

dispensing area/nurse

station for other

procedures.

5. If delivery go to birthing

Gives HBMR form Assist patient to fill up HBMR form Take general information from patient (vital signs, weight, etc.)

Perform

abdominal exam.

Injection of

tetanus toxoid (if

scheduled).

Conduct Health

Education on

Proper Nutrition

and Maternal

Care.

Refer Complicated

Pregnancies.

None

3 minutes 10 minutes

20 minutes

Midwife on Duty

MHO Midwife on Duty

MHO Midwife on Duty


116

Clinic

3. PROVISION OF EXPANDED IMMUNIZATION PROGRAM (EPI)

Service Information







Referral/Laboratory Request Forms RHMs/PHNs/MHO


CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in Client Logbook at Information Desk.

2. Wait until name I called.

3. Once called, bring the baby to the Immunization Area.

Take general information of patient such as history, vital signs etc. For new patient, issue and fill – up HBMR. Perform Immunization

None

3 minutes

5 minutes

5 minutes

5 minutes

Staff on Duty Midwife on Duty MHO Midwife on Duty Nurse on Duty


117

4. After Immunization, proceed to the nurse station/dispensing area.

4. PROVISION OF INFORMATION ON FAMILY PLANNING

Service Information Office or Division: Office of the Municipal Health Officer






Referral/Laboratory Request Forms RHMs/PHNs/MHO


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in Client Logbook at Information Desk.

2. Proceed to Rural Health Midwife for Personal Information

3. Proceed to the Nurse Room for counselling and advise on the best method of Family Planning

Interviews client Orient/brief the client on the different methods of FP Guides the client in

choosing the best

suitable method.

None

3 minutes 15 minutes

25 minutes

Midwife on Duty Midwife on Duty Nurse on Duty


118

5. COLLECTION OF SPUTUM AND CHEST X – RAY PROCEDURE

Service Information








Referral/DSSM Request Form RHMs

X-ray film and result/s Secondary or Tertiary Health Facility

TBDC result Secondary or Tertiary Health Facility

Gene Xpert result/s Secondary or Tertiary Health Facility

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Register 2. Secure Sputum Cups and follow instructions for collection of samples. 3. Submit sputum 4. Come back on Friday for the result of sputum examination. 5. If recommended for chest X-ray, come back with the X-ray result for evaluation. 6. Come back for TBDC result as

Instruct patients on the proper collection of the specimen Receives specimen and examines the sputum Refers the result to the Rural health Physician Reviews and confirms the result. a)If result is positive, treatment starts immediately after assessment if patient is qualified to the TB_DOTS

Program. b)If sputum is negative, recommend chest x – ray Refer X-ray result to TBDC

None

2-3 minutes

30 minutes

Med – Tech Staff Midwife on Duty

Med – Tech Staff


119

scheduled by the DOTS Panel. for further evaluation. Determine if treatment is needed. If needed, treatment starts

immediately.

TBDC reading in LDH

Every 3rd Friday of

the month

Nurse on Duty

6. PROVISION OF ANTI – TUBERCULOSIS DRUGS

Service Information








Referral/DSSM Request Form RHMs

X-ray film and result/s Secondary or Tertiary Health Facility

TBDC result Secondary or Tertiary Health Facility

Gene Xpert result/s Secondary or Tertiary Health Facility

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in Client Logbook at

Information Desk.

2. Wait for confirmation

3. Follow instruction of Health

Personnel

Verify client from the list of TB patientsDetermine qualification of patient to undergo the free TB – DOTS Program.

Interview qualified patient and make entries to NTP Treatment Card If patient is not qualified, properly informs patient of the disqualification.

Evaluate patient, conducts health education. Provides initial dose.

None

3 minutes

2 minutes

Med – Tech Staff

Midwife on Duty

Nurse on Duty


120

15 minutes

7. PROVISION OF DENTAL CARE SERVICES

Service Information







Referral Form Secondary or Tertiary Health Facility

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in Client Logbook

at Information Desk.

2. Wait for the

name/number to be

called.

3. Once called, proceed to

dental room for

treatment.

Take general information of patient such as history, vital signs etc. Conducts tooth examination/ tooth extraction. Gives post – extraction instructions about oral health. Prescribes medicines if

necessary.

None 5 minutes

20 – 30 minutes

Dental Staff Dentist On Duty


121

8. ISSUANCE OF SANITARY PERMITS

Service Information






CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. 1Submit necessary documents to Sanitation Inspector.

2. Receives permit

Verifies and assesses documents. Refers documents to MHO/Rural Health Physician for further review and assessment. Evaluates, assesses and sign documents.

Releases permit (if all requirements are accomplished)

None

10 minutes

Sanitation Inspector

MHO


122

9. ISSUANCE OF EXHUMATION OR TRANSFER PERMIT

Service Information






CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit necessary documents to Sanitation Inspector.

2. Receives permit

Assess the documents presented by the client/s. Issuance of Permit

None

5 minutes

Sanitation Inspector

MHO


123

10. ISSUANCE OF HEALTH AND MEDICAL CERTIFICATE

Service Information






CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit necessary documents to Sanitation Inspector.

2. Receives permit

Assess the documents presented by the client/s for confirmation of all the requirements needed. Advised to pay at the MTO for official receipt. (If all the requirements presented are complete) Issuance of Permit

None

Sanitation Inspector MHO

MHO


124

11. SIGNING OF DEATH CERTIFICATE

Service Information






CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present the Death

Certificate

Conduct assessment of the history of the person/s prior to determine the cause of death of the person/s.

None

Nurse / Staff on Duty MHO


125

MARKET OPERATIONS SERVICES OFFICE


126

1. ISSUANCE OF MARKET CLEARANCE AND CERTIFICATION

Issuance of Market Clearance and Certification as one of requirements for renewal of business

permits of stalls at the Lingayen Public Market.

Office or Division: Office of the Market Supervisor



Who may avail: Stall Owners


Business Permit Application Form Business Permits and Licensing Office


BE PAID

PROCESSING


1. Sign in client‟s

logbook.

Verifies identification

and other data of

client

3 minutes ARNULFO S. BERNARDO

Market Supervisor IV

DHARRYL P. PAULO


2. Wait for the result of

Verification

Once verified, advice

client to pay

clearance fee.

5 minutes

3. Pay Clearance Fee at

the Treasurer‟s Office,

then present a photocopy

of the receipt of payment

to the Market Office

Accepts payment and

issues official receipt

₱ 50.00 LOURDES ROSA C. PECSON

RCC II

4. Receives Market

Clearance/Certification

Releases Clearance /

Certification

1 minute ARNULFO S. BERNARDO


DHARRYL P. PAULO



127

2. PROCESSING OF APPLICATIONS FOR MARKET STALLS/AMBULANT OPEN-SPACE

Processes applications of stall owners/vendors at different sections that is available for

occupancy and lease.




Who may avail: Stall Owners, Vendors


For New Applicants:

a) Police Clearance

b) Residence Certificate/VIN ID

c) Application Form with 2pcs - 2x2 picture

Additional Requirements for Old Occupants: d) Submit Letter / Waiver of the Occupant

e) Certification of no Stall Rentals / Goodwill

liability

PNP


Business Permits and Licensing Office

Municipal Treasurer‟s Office

Previous Business Permit Letter from the Market Supervisor for occupancy

Business Permits and Licensing Office

Office of the Market Supervisor


BE PAID

PROCESSING



logbook.

Provide copy of

application form and

give instructions



DHARRYL P. PAULO


2. Accomplish application

form to lease a market

stall / occupy an open

space

Verify / Assess

requirements



DHARRYL P. PAULO


3. Go to the Licensing

Office for the filling up of

Application form for

Business / Mayor‟s

Issues application

form

Verifies requirements

10 minutes EDGARDO L. SISON

License Officer II

THELMA P. MANUEL


128

Permit Administrative Aide III

4. Pay the required Fees

such as Goodwill fee,

stall fee/ rental fee,

Business/Mayor‟s Permit

to the Treasurer‟s Office

Accepts payment and

issues OR

In accordance

with the set

approved

Goodwill fee,

stall fee/rental

fee,

Business/Mayor

‟s Permit by the

Treasurer‟s

Office /

Ordinance

Concern

10

minutes

LILIBETH C. MANAOAT

ICO – Mun. Treasurer

LOURDES ROSA C. PECSON

Revenue Collection Clerk II

5. Go back to the Market

Office and submit Xerox

copies of the ORs and

other requirements

Receives all

requirements and

verifies authenticity



DHARRYL P. PAULO


6. Wait for the Approval

of application and signing

of Contract of Lease (you

will be notified by the

Market Supervisor)

Advises client to

claim application

Releases application

Mayor Leopoldo N. Bataoil

ARNULFO S. BERNARDO


DHARRYL P. PAULO



129

3. CALIBRATION OF WEIGHTS AND MEASURES

Calibration and Sealing of all scales, weights, balances and measures use for commercial

purposes and prescribing penalties for violation.




Who may avail: Stall Owners, Vendors


Weighing Scale


BE PAID

PROCESSING



logbook.

Provides application

form



JOHNALEX S. ESCAÑO

Market Inspector I CYRIL P. ALPAY

Administrative Aide III

2. Submit accomplished

for to the calibration

officer and wait for the

weighing scale to be

calibrated and sealed

Calibrates and seals

weighing scale



JOHNALEX S. ESCAÑO

Market Inspector I

3. Pay the required Fees For sealing

linear metric

measure:

Not over 1

meter-₱ 100.00

Over 1 meter - ₱

150.00

5

minutes

ARNULFO S. BERNARDO


JOHNALEX S. ESCAÑO

Market Inspector I CYRIL P. ALPAY



130

For sealing

metric measures

of capacity: Not

over ten (10)

liters-₱ 150.00

Over ten (10)

liters-₱ 200.00

For sealing

metric

instruments of

weights: Not

more than 10kg -

₱ 150.00

Not more than

30kg-₱ 200.00

More than 30kg

but no more than

300kg-₱250.00

More than 300kg

but not more

than 3,000kg -

₱350.00

More than

3,000kg -

₱450.00

For sealing

apothecary

balances of

precision -

₱450.00

For Sealing

scale or balance

with complete

set of weights -

₱450.00


131

4. RESPONDING TO COMPLAINTS AGAINST VIOLATORS OF CONSUMER WELFARE

RIGHTS

Addresses complaints against violation of rights of consumers




Who may avail: Consumers


Complain Form Office of the Market Supervisor


BE PAID

PROCESSING


1. Sign in client‟s logbook

and accomplish

complaint form

Provides complaint

form



DHARRYL P. PAULO


2. Approach the

consumer Welfare desk

officer for inquiry

regarding complaint

Advises client on

possible measures to

be undertaken

regarding complaint



JOHNALEX S. ESCAÑO

Market Inspector I

3. Report for

confrontation and

solution of the complaint

at the Lingayen Public

Market Office

Mediates and

documents

confrontation



JOHNALEX S. ESCAÑO

Market Inspector I SAMUEL S. BERNAL

Market Inspector I


132

LINGAYEN ABBATOIR (SLAUGHTERHOUSE) 1. INSPECTION AND CORAL OF FOOD ANIMALS PRIOR TO SLAUGHTER (ANTE- MORTEM INSPECTION)

Ante-mortem inspection is a service at the slaughterhouse.

Office or Division: Slaughterhouse



Who may avail: Meat Capitalists


Shipping Permit

Veterinary Health Certificate Veterinarian

Certificate of Ownership Punong Barangay

Certificate of Transfer Punong Barangay

CLIENT STEPS AGENCY

ACTIONS

FEES

TO BE

PAID

PROCESSIN

G TIME PERSON RESPONSIBLE

1. Present the animals

to the slaughterhouse

Inspects animal

and obtain

necessary

documents /

information from

owner

DR. ABELARDO CRUZ Animal Quarantine Officer RONALD G. SINDAYEN

Administrative Aide III ROMEO S. SINDAYEN

Lairage in charge

2. Inform the Deputized

Meat Inspection Officer

of the origin of the

animal

3 minutes DR. ABELARDO CRUZ

Animal Quarantine Officer

RONALD G. SINDAYEN


ROMEO S. SINDAYEN

Lairage in charge

3. In case of large

cattle submit

documents for

Verifies documents 5 minutes DR. JAYSON B. BARADI Meat Control Officer

DR. ABELARDO CRUZ



133

verification MARLON M. TOMELDEN

Meat Inspector II

ADAMSON T. MIÑA, JR.

Meat Inspector II

4. Wait for the

inspection on the

animals.

Inspects animals 2 minutes per

animal

DR. JAYSON B. BARADI Meat Control Officer

DR. ABELARDO CRUZ


MARLON M. TOMELDEN

Meat Inspector II


Meat Inspector II

5. Leave animals in the

coral for quarantine

purposes.

6 hours DR. JAYSON B. BARADI Meat Control Officer

DR. ABELARDO CRUZ Animal Quarantine Officer

MARLON M. TOMELDEN

Meat Inspector II


Meat Inspector II


134

2. INSPECTION AND BRANDING OF FOOD ANIMAL CARCASSES, ORGANS AND PARTS (POST- MORTEM INSPECTION)

After the slaughter of hogs and cattle, the slaughterhouse master or meat inspectors assigned

inspect the food animal’s carcasses, organs and parts that is not afflicted with any disease or fit for

consumption. After which branding will ensure to show that is inspected and for the people to know

that is meat is safe when sold to the public market.

Office or Division: Slaughterhouse






BE PAID

PROCESSING


1. Inform the

slaughterhouse master /

meat inspector for

inspection and branding

2 minutes DR. JAYSON B. BARADI Meat Control Officer

ENGR. MILAN S. GONZALES

Market Supervisor I

MARLON M. TOMELDEN

Meat Inspector II


Meat Inspector II

2. Wait for the inspection

and branding of the

carcasses, organs, and

parts

Inspects meat 5 minutes DR. JAYSON B. BARADI Meat Control Officer

ENGR. MILAN S. GONZALES

Market Supervisor I

MARLON M. TOMELDEN

Meat Inspector II


Meat Inspector II

3. Pay the required fees Receives payment Schedule of Fees: 5 DIOSDADO B. SISON


135

and issues OR HOG:

Slaughter Permit -

₱ 20.00, Slaughter

Fee - ₱20.00,

Coral Fee-₱20.00,

Ante-Mortem Fee

-₱10.00, Post-

Mortem Fee, per

kg - ₱ 0.50/kg,

Meat Delivery Van

- ₱ 20.00

LARGE CATTLE:

Slaughter Permit -

₱ 30.00, Slaughter

Fee - ₱30.00,

Coral Fee-₱20.00,

Ante-Mortem Fee

-₱20.00, Post-

Mortem Fee, per

kg - ₱ 0.50/kg,

Meat Delivery Van

- ₱ 30.00

minutes

5

minutes

Meat Inspector (Designate)

HERBERT C. AQUINO


DIOSDADO B. SISON


HERBERT C. AQUINO


4. Get inspected meat Releases inspected

meat

1 minute MARLON M. TOMELDEN

Meat Inspector II


Meat Inspector II


136

3.ISSUANCE OF MEAT INSPECTION CERTIFICATE (MIC).

This certificate is issued for the transport of meat/ meat products to other provinces for proof of inspection that is still fit for consumption on the date of inspection.It is also certify that the products being certified were subjected to ante – mortem and post – mortem inspection by the slaughterhouse master or meat inspectors. Office or Division: Slaughterhouse





Meat/Meat products

Previous Meat Inspection Certificate from point of

origin


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Fill up service data

form

Provide service data

form and verifies

information

3 minutes MARLON M.

TOMELDEN

Meat Inspector II

ADAMSON T.

MIÑA, JR.

Meat Inspector II

2. Present the meat /

meat products and

submit documents

Verifies documents

submitted

1 minute MARLON M.

TOMELDEN

Meat Inspector II

ADAMSON T.

MIÑA, JR.

Meat Inspector II

3. Wait for the products

to be inspected and

verification of documents

Inspects products 5 minutes or

may vary

depending on

the volume of

the products

MARLON M.

TOMELDEN

Meat Inspector II

ADAMSON T.

MIÑA, JR.


137

Meat Inspector II

4. Wait for the preparation of the Meat Inspection Certificate

Prepares certificate

Signs certificate of

meat inspection

5 minutes MARLON M.

TOMELDEN

Meat Inspector II

ADAMSON T.

MIÑA, JR.

Meat Inspector II

5. Receives Meat Inspection Certificate

Releases certificate 1 minute


138

4.CONSUMERS WELFARE

Person with problems of lost cattle often inform the Slaughterhouse Master so that in case the cattle would be presented for slaughter the same can be abated and the real owner be notified. This service also resolves issues regarding meat products that were brought which were found not fit for consumption. Office or Division: Slaughterhouse





Certificate of Ownership


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


logbook.

RONALD G.

SINDAYEN

Administrative Aide

III

2. Inform the

Slaughterhouse

Supervisor / Meat

Inspectors of the nature

of complaint

Interviews client 3 minutes ARNULFO S.

BERNARDO


DR. JAYSON B. BARADI

Meat Control Officer

RONALD G.

SINDAYEN


3. Wait for the verification

and solution of the

Verifies information

provided by client

5 minutes or

may vary

ARNULFO S.

BERNARDO


139

complaint and schedules

confrontation if

necessary

depending on

the nature of

complaint




RONALD G.

SINDAYEN


4. Formal confrontation if

there exist a prima facie

case

Mediates and

documents

confrontation

1 day ARNULFO S.

BERNARDO




RONALD G.

SINDAYEN



140

PUBLIC ASSISTANCE DESK OFFICE

(PADO) IMPLEMENTING GUIDELINES

Republic of the Philippines

PROVINCE OF PANGASINAN

Municipal Government of Lingayen

The following guidelines shall govern the implementation of the

Public Assistance Desk (PAD) in the Municipal Government of

Lingayen:

1. The Municipal Government of Lingayen through the Human Resource Management Office shall institute a Public Assistance Desk (PAD)

2. The Human Resource Management Office shall designate a Public

Assistance Desk Officer (PADO) who shall man the PAD from 8:00 A.M.

to 5:00 P.M. from among employees of different offices.

3. Every Office shall be scheduled by the HRMO to take charge of the

PADO on a rotational basis every month. Chiefs of Offices shall

designate an employee to man the PADO during their scheduled Tour

of Duty.

4. The PAD shall have the following tasks and responsibilities, to wit:

4.1. Request Clients to sign the Visitor’s Logbook 4.2. Distribute a Client Satisfaction Survey (CSS) form to be filled up

by clients

4.3. Accomplish the Summary Report Form and submit the same to

the HRMO before the end of Office hours every Friday

4.4. Act as building manager who shall report problems immediately

relative to building maintenance (i.e. busted bulbs/lights; leaking

roofs; broken chairs) to the Municipal Engineering office for

appropriate action


141

4.5. Refer urgent complaints and issues to concerned Chief of Office

or Personnel

5. The Human Resource Management Office shall have the following

responsibilities:

5.1. Consolidate the PADO’s Weekly Summary Report

5.2. Prepare a Monthly PAD Report and furnish a copy of the same to the Office of the Mayor and the Municipal Administrator

5.3. In cases of complaints, the Office shall discuss the issues with

the concerned employee’s Chief of Office

5.4. The Chief of Office shall act on the complaint informing the

HRMO of the action taken

6. Employees who are subjects of complaints shall be sanctioned by the

HRMO in the following manner:

6.1. First offense- Written Reprimand. Employee shall be required to

submit an explanation in writing in 24 to 36 hours

6.2. Second offense- Refer the matter to the Municipal Administrator

6.3. Third offense- refer the matter to the Civil Service Commission

7. The Client Satisfaction Survey designed for this purpose shall assess

the following dimensions:

7.1. Quality of Service

7.2. Service Provider

7.3. Physical Working Conditions

8. The HRMO shall design the necessary forms and tools for this program

9. The HRMO shall monitor and evaluate the program’s implementation

quarterly

10. A review of the processes involved shall be conducted annually to ensure continuous improvement

11. The PAD shall take effect on September 1, 2014

12. The Municipal Mayor and Chiefs of Offices shall be furnished with

copies of these implementing guidelines prior to implementation


142

PUBLIC ASSISTANCE DESK OFFICE FORMS

Republic of the Philippines PROVINCE OF PANGASINAN


CLIENT SATISFACTION SURVEY

Directions: This Survey Form was designed to identify your issues and concerns and your level of satisfaction along the following dimensions: Service, Service Providers and Physical set-up of the Workplace. (Ang Survey naito ay amingginawaupangamingmalamananginyongmgaproblema at kung kayo ay nasisiyahansaamingmgaopisinalalonasamgasumusunod: Serbisyo, Empleyado,Lugarnapinagtatrabahuan)) A rating scale from 1 to 5 with their respective adjectival ratings are detailed below.1 is the lowest and 5 is the highest in the scale. (Isang rating scale mula 1-5 din angginawa naming upangmasukat kung gaano kayo nasisiyahot)ansamgaserbisyongamingbinibigay at saamingmgaempleyado. 1 angpinakamababa at 5 angpinakamataas) Please rate your responses by checking the column corresponding to your answer. (LagyanngTsekangKolumnginyongnapilingsagot) 5 - Very Satisfactory - Lubosnanasisiyahan 4 - Satisfactory - Nasisiyahan 3 - Neutral - Puwedengoo o hindinasisiyahan 2 - Unsatisfactory - Hindi nasisiyahan 1 - Very Unsatisfactory - Lubosnahindinasisiyahan CRITERIA (Kriterya)

5 4 3 2 1

SERVICE (Serbisyo)

1. Correct /Proper Service


143

(Tamangserbisyo)

2. Prompt Service (Maagapnaserbisyo)

3. Fast Service (MabilisnaSerbisyo)

4. Reliable Service (MaasahangSerbisyo)

5. Responsive Service (TumutugongSerbisyo)

SERVICE PROVIDER (Empleyado)

5 4 3 2 1

1. Courteous (Magalang)

2. Accommodating (Maasikasosabisita)

3. Always Smiling (Palangiti)

4. Good Listener (MagalingMakinig)

5. Well-groomed in proper office attire (Malinis at maayosangpananamit)

PHYSICAL SET-UP OF THE WORKPLACE 5 4 3 2 1

1. Clean/Tidy (Malinis)

2. Clean/Odor free comfort rooms/With water (Malinisna CR/Walangamoy/may tubig)

3. Furniture/Fixtures in order (Nakaayosangmgamesa,upuan,mesa,kabinet)

4. Fully operative/functional facilities-e.g. Electric Fans (Gumaganaanglahatnggamit/pasilidad-hal.

Bentilador)


144

5. Properly lighted and ventilated offices (Maliwanagangilaw,maaliwalas)

REMARKS (MGA NASIS SABIHIN)_________________________________________ _____________________________________________________________________

Thank you! Maraming salamat po.

REPORT CARD SURVEY



NAME OF OFFICE

Service Provider Quality of Service Physical Working Condition

Satisfied Dissatisfied Satisfied Dissatisfied Satisfied Dissatisfied

0 3

No. of Respondents: Date of Survey: Comments and Suggestions:

SERVICE PROVIDER

Complaint: “Bawalpoba mag stay sa Municipal Hall lalo’t staff ko din po at gumagawakanaman work mo?

Complaint: Bakitpoganun? Piñata ang electric fan? Hindi ba kayo nilalamig? Sabaypatay electric fan…e di wow, Administrator ka pa mandin.

Complaint: This situation unprofessional action. Administrator Aide: kayo bayongmganagsusrvey?(tanongpos a amin) Staff: Opo Administrator; bakit kayo nandito? Dapat dun kayo saopisinaniyo? Staff: kasi p mam sa Region pokaminakikiconnectlangpo kami ditto saWiFi


145

Administrator Aide: Bakitwalabadoon??? And then she leave without hearing our answer…butisana king hindopoulan.

QUALITY OF SERVICE

NO COMPLAINTS NO COMPLIMENTS

PHYSICAL WORKING CONDITION

NO COMPLAINTS NO COMPLIMENTS

Prepared by: ____________________________ BENJIE GUMAPOS HRMO Program Coordinator Noted: __________________________ MR. RAUL A. UNGSON Human Resource Management Officer


146

WEEKLY SUMMARY REPORT


Municipal Government of Lingayen WEEK 1

DATE NUMBER OF CLIENTS

COMPLAINTS COMPLIMENTS

NUMBER PERCENTAGE NUMBER PERCENTAGE

TOTAL

WEEK 2




TOTAL

WEEK 3




TOTAL


147

WEEK 4




TOTAL

MONTHLY SUMMARY REPORT


Municipal Government of Lingayen MONTH COVERED:______________________

WEEK NUMBER OF CLIENTS


1 NUMBER PERCENTAGE NUMBER PERCENTAGE

2

3

4

TOTAL

QUARTERLY SUMMARY REPORT QUARTER COVERED:______________________

MONTH NUMBER OF CLIENTS



TOTAL DATA ANALYSIS AND INTERPRETATION: Prepared by: ____________________________


148

BENJIE GUMAPOS HRMO Program Coordinator Noted: __________________________ MR. RAUL A. UNGSON Human Resource Management Officer

Appendix A

ANTI RED TAPE ACT OF 2007 REPUBLIC CT 9485

Republic of the Philippines

Congress of the Philippines

Metro Manila

Thirteenth Congress

Third Special Session

Begun and held in Metro Manila, on Monday, the nineteenth day of February,

two thousand seven.

Republic Act No. 9485 June 02, 2007

AN ACT TO IMPROVE EFFICIENCY IN THE DELIVERY OF

GOVERNMENT SERVICE TO THE PUBLIC BY REDUCING

BUREAUCRATIC RED TAPE, PREVENTING GRAFT AND CORRUPTION,

AND PROVIDING PENALTIES THEREFOR

Be it enacted by the Senate and the House of Representatives of the

Philippines in Congress assembled:

SECTION 1. Short Title. - This Act shall be known as the "Anti-Red Tape

Act of 2007".


149

SEC. 2. Declaration of Policy. - It is hereby declared the policy of the

State to promote integrity, accountability, proper management of public

affairs and public property as well as to establish effective practices aimed at

the prevention of graft and corruption in government. Towards this end, the

State shall maintain honesty and responsibility among its public officials and

employees, and shall take appropriate measures to promote transparency in

each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will

reduce red tape and expedite transactions in government.

SEC. 3. Coverage. - This Act shall apply to all government offices and

agencies including local government units and government-owned or -

controlled corporations that provide frontline services as defined in this Act.

Those performing judicial, quasi-judicial and legislative functions are

excluded from the coverage of this Act.

SEC. 4. Definition of Terms. - As used in this Act, the following terms are

defined as follows:

(a) "Simple Transactions" refer to requests or applications submitted

by clients of a government office or agency which only require

ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an

officer or employee of said government office.

(b) "Complex Transactions" refer to requests or applications submitted

by clients of a government office which necessitate the use of

discretion in the resolution of complicated issues by an officer or

employee of said government office, such transaction to be

determined by the office concerned.

(c) "Frontline Service" refers to the process or transaction

between clients and government offices or agencies involving

applications for any privilege, right, permit, reward, license,

concession, or for any modification, renewal or extension of the

enumerated applications and/or requests which are acted upon

in the ordinary course of business of the agency or office concerned.

(d) "Action" refers to the written approval or disapproval made by a

government office or agency on the application or request submitted

by a client for processing.


150

(e) "Officer or Employee" refers to a person employed in a government

office or agency required to perform specific duties and responsibilities

related to the application or request submitted by a client for

processing.

(f) "Irrevelant requirement" refer to any document or performance of

an act not directly material to the resolution of the issues raised in the

request or needed in the application submitted by the client.

(g) "Fixer" refers to any individual whether or not officially involved in

the operation of a government office or agency who has access to

people working therein, and whether or not in collusion with them,

facilitates speedy completion of transactions for pecuniary gain or any

other advantage or consideration.

SEC. 5 Reengineering of Systems and Procedures. - All offices and

agencies which provide frontline services are hereby mandated to regularly

undertake time and motion studies, undergo evaluation and improvement of

their transaction systems and procedures and re-engineer the same if

deemed necessary to reduce bureaucratic red tape and processing time.

SEC. 6. Citizen's Charter. - All government agencies including

departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set

up their respective service standards to be known as the Citizen's Charter in

the form of information billboards which should be posted at the main

entrance of offices or at the most conspicuous place, and in the form of

published materials written either in English, Filipino, or in the local dialect,

that detail:

(a) The procedure to obtain a particular service;

(b) The person/s responsible for each step;

(c) The maximum time to conclude the process;

(d) The document/s to be presented by the customer, if necessary;

(e) The amount of fees, if necessary; and

(f) The procedure for filing complaints.


151

SEC. 7. Accountability of the Heads of Offices and Agencies. - The

head of the office or agency shall be primarily responsible for the

implementation of this Act and shall be held accountable to the public in

rendering fast, efficient, convenient and reliable service. All transactions and

processes are deemed to have been made with the permission or clearance

from the highest authority having jurisdiction over the government office or

agency concerned.

SEC. 8. Accessing Frontline Services. - The following shall be adopted by

all government offices and agencies:

(a) Acceptance of Applications and Request - (1) All officers or

employees shall accept written applications, requests, and/or

documents being submitted by clients of the office or agencies.

(2) The responsible officer or employee shall acknowledge

receipt of such application and/or request by writing or printing

clearly thereon his/her name, the unit where he/she is

connected with, and the time and date of receipt.

(3) The receiving officer or employee shall perform a preliminary

assessment of the request so as to promote a more expeditious

action on requests.

(b) Action of Offices - (1) All applications and/or requests submitted

shall be acted upon by the assigned officer or employee during the

period stated in the Citizen's Charter which shall not be longer than

five working days in the case of simple transactions and ten (10)

working days in the case of complex transactions from the date the

request or application was received. Depending on the nature of the

frontline services requested or the mandate of the office or agency

under unusual circumstances, the maximum time prescribed above

may be extended. For the extension due to nature of frontline services

or the mandate of the office or agency concerned the period for the

delivery of frontline services shall be indicated in the Citizen's Charter.

The office or agency concerned shall notify the requesting party in

writing of the reason for the extension and the final date of release for the extension and the final date of release of the frontline service/s

requested.

(2) No application or request shall be returned to the client

without appropriate action. In case an application or request is

disapproved, the officer or employee who rendered the decision


152

shall send a formal notice to the client within five working days

from the receipt of the request and/or application, stating

therein the reason for the disapproval including a list of specific

requirement/s which the client failed to submit.

(c) Denial of Request for Access to Government Service - Any denial of

request for access to government service shall be fully explained in

writing, stating the name of the person making the denial and the grounds upon which such denial is based. Any denial of request is

deemed to have been made with the permission or clearance from the

highest authority having jurisdiction over the government office or

agency concerned.

(d) Limitation of Signatories - The number of signatories in any

document shall be limited to a maximum of five signatures which shall

represent officers directly supervising the office or agency concerned.

(e) Adoption of Working Schedules to Serve Clients - Heads of offices

and agencies which render frontline services shall adopt appropriate

working schedules to ensure that all clients who are within their

premises prior to the end of official working hours are attended to and

served even during lunch break and after regular working hours.

(f) Identification Card - All employees transacting with the public shall

be provided with an official identification card which should be visibly

worn during office hours.

(g) Establishment of Public Assistance/Complaints Desk - Each office

or agency shall establish a public assistance/complaints desk in all

their offices.

SEC. 9. Automatic Extension of Permits and Licenses. - - If a

government office or agency fails to act on an application and/or request for

renewal of a license, permit or authority subject for renewal within the

prescribed period, said permit, license or authority shall automatically be

extended until a decision or resolution is rendered on the application for

renewal: Provided, That the automatic extension shall not apply when the

permit, license, or authority covers activities which pose danger to public health, public safety, public morals or to public policy including, but not

limited to, natural resource extraction activities.

SEC. 10. Report Card Survey. - All offices and agencies providing frontline

services shall be subjected to a Report Card Survey to be initiated by the


153

Civil Service Commission, in coordination with the Development Academy of

the Philippines, which shall be used to obtain feedback on how provisions in

the Citizen's Charter are being followed and how the agency is performing.

The Report Card Survey shall also be used to obtain information and/or

estimates of hidden costs incurred by clients to access frontline services

which may include, but is not limited to, bribes and payment to fixers.

A feedback mechanism shall be established in all agencies covered by this Act and the results thereof shall be incorporated in their annual report.

SEC. 11. Violations. - After compliance with the substantive and procedural

due process, the following shall constitute violations of this Act together with

their corresponding penalties:

(a) Light Offense - (1) Refusal to accept application and/or request

within the prescribed period or any document being submitted by a

client;

(2) Failure to act on an application and/or request or failure to

refer back to the client a request which cannot be acted upon

due to lack of requirement/s within the prescribed period;

(3) Failure to attend to clients who are within the premises of

the office or agency concerned prior to the end of official working hours and during lunch

(4) Failure to render frontline services within the prescribed

period on any application and/or request without due cause;

(5) Failure to give the client a written notice on the disapproval

of an application or request; and

(6) Imposition of additional irrelevant requirements other than

those listed in the first notice.

Penalties for light offense shall be as follows:

First Offense - Thirty (30) days suspension without pay

and mandatory attendance in Values Orientation Program;

Second Offense - Three (3) months suspension without

pay; and


154

Third Offense - Dismissal and perpetual disqualification

from public service.

(b) Grave Offense - Fixing and/or collusion with fixers in consideration

of economic and/or other gain or advantage.

Penalty - Dismissal and perpetual disqualification from public

service.

SEC. 12. Criminal Liability for Fixers. - In addition to Sec. 11 (b), fixers, as defined in this Act, shall suffer the penalty of imprisonment not exceeding

six years or a fine not less than Twenty Thousand Pesos (P20,000.00) but

not more than Two Hundred Thousand Pesos (P200,000.00) or both fine and

imprisonment at the discretion of the court.

SEC. 13. Civil and Criminal Liability, Not Barred. - The finding of

administrative liability under this Act shall not be a bar to the filing of

criminal, civil or other related charges under existing laws arising from the

same act or omission as herein enumerated.

SEC. 14. Administrative Jurisdiction. - The administrative jurisdiction on

any violation of the provisions of this Act shall be vested in either the Civil

Service Commission (CSC), the Presidential Anti-Graft Commission (PAGC)

or the Office of the Ombudsman as determined by appropriate laws and issuances.

SEC. 15. Immunity; Discharge of Co-Respondent/Accused to be a

Witness. - Any public official or employee or any person having been

charged with another under this Act and who voluntarily gives information

pertaining to an investigation or who willingly testifies therefore, shall be

exempt from prosecution in the case/s where his/her information and

testimony are given. The discharge may be granted and directed by the

investigating body or court upon the application or petition of any of the

respondent/accused-informant and before the termination of the

investigation: Provided, That:

(a) There is absolute necessity for the testimony of the

respondent/accused-informant whose discharge is requested;

(b) There is no other direct evidence available for the proper prosecution of the offense committed, except the testimony of said

respondent/accused-informant;


155

(c) The testimony of said respondent/accused-informant can be

substantially corroborated in its material points;

(d) The responden/accused-informant has not been previously

convicted of a crime involving moral turpitude; and

(e) Said responden/accused-informant does not appear to be the most

guilty.

Evidence adduced in support of the discharge shall automatically form part of the records of the investigation. Should the investigating body or court

deny the motion or request for discharge as a witness, his/her sworn

statement shall be inadmissible as evidence.

SEC. 16. Implementing Rules and Regulations. - The Civil Service

Commission in coordination with the Development Academy of the

Philippines (DAP), the Office of the Ombudsman and the Presidential Anti-

Graft Commission (PAGC), shall promulgate the necessary rules and

regulations within ninety (90) days from the effectivity of this Act.

SEC. 17. Separability Clause. - If any provision of this Act shall be

declared invalid or unconstitutional, such declaration shall not affect the

validity of the remaining provisions of this Act.

SEC. 18. Repealing Clause. - All provisions of laws, presidential decrees, letters of instruction and other presidential issuances which are incompatible

or inconsistent with the provisions of this Act are hereby deemed amended

or repealed.

SEC. 19. Effectivity. - This Act shall take effect within fifteen (15) days

following its publication in the Official Gazette or in two (2) national

newspapers of general circulation.

Approved,

This Act which is a consolidation of Senate Bill No. 2589 and House Bill No.

3776 was finally passed by the Senate and the House of Representatives on

February 8, 2007 and February 20, 2007 respectively.

Approved: JUN 02, 2007


156

B. FILING A COMPLAINT THROUGH OTHER MEANS

1. Clients may file their complaints of any nature relative to services

rendered by the LGU or by service providers which include their

performance, compliance with the Citizen’s Charter, attitude and behavior

through any of the following means, to wit: A. Letters (by personal delivery or mail)

B. Electronic Mail

C. Oral

1. All complaints received shall be submitted to the HRMO for review and

validation

2. The complaints shall be acted upon in the same manner and procedure

as indicated in the preceding section


157

LIST OF OFFICES

Office Department Head Contact Information

OFFICE OF THE

MAYOR

HON. LEOPOLDO N.

BATAOIL

632 - 4337

Municipal


Lilibeth A. Manaoat

09171565190

Municipal

Accounting Office

Nelson S. Gumapos

09175021228

Municipal‟s

Assessor‟s Office

Engr. Jerome V. Canullas

09175082342

Local Civil Registrar

Office

Joan Jude R. Lopez

09298965960


Dr. Rodolfo E. Dela Cruz

09171570203

Municipal Information Office

May V. Rueda

09178763377

MPDC Bernard C. Tomelden

09060923338

POPCOM Office Pamela Geil B. Cruz

09153915806

Municipal Social Welfare & Dev‟t.

Office

Lorenza R. Decena

09171563929/09278905980

Rural Heatlh Unit I Dr. Sandra V. Gonzales

09078043676

Rural Health Unit II Dr. Ferdinand V. Guiang

09171594777/09338606092

Market & Slaughterhouse

Arnulfto S. Bernardo

09171570238


158