municipal gas authority of georgia
DESCRIPTION
Municipal Gas Authority of Georgia. Member Services Member evaluations 2011 City of Dawson. Member Evaluations. General Information Member:Dawson Main Contact:Barney Parnacott Pipeline:Southern Natural Region:Southern Service Area:Terrell County. Member Evaluations. - PowerPoint PPT PresentationTRANSCRIPT
MEMBER SERVICESMEMBER EVALUATIONS
2011
CITY OF DAWSON
Municipal Gas Authority of Georgia
Member Evaluations
General Information
Member: DawsonMain Contact: Barney ParnacottPipeline: Southern NaturalRegion: SouthernService Area: Terrell County
Member Evaluations
Vital Signs - Customers
• Total Customers: 924- Residential 812- Commercial 111- AG 0- Firm Industrial 1- Interruptible 1
• Total Gas Services: -• Total Inactive Services: -• Inactive Services / Active Services -• Gas Customers / Water Customers 18%
Member Evaluations
Vital Signs – Annual Throughput & Sales
• 2009 Annual Throughput: 324,769 Mcf / Yr.• 2009 Annual Sales: 292,477 Mcf / Yr.
- Residential 23,143 Mcf / Yr.- Commercial 12,912 Mcf / Yr.- Firm Industrial 30,510 Mcf /
Yr.- Interruptible 225,912 Mcf / Yr.
• Residential (use per customer) – 28.5 Mcf• Commercial (use per customer) - 112 Mcf
Member Evaluations
Vital Signs – Financials
06 07 08 09 10
Annual margin(000’s) - - - - -Return check(000’s) $67 $97 $92 $106 -Transfers (GF)(000’s) - - - - -
Member Evaluations
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$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
$70.00
$80.00
$90.00
$100.00
$85.5
5$81.8
6$80.2
7$78.8
8$79.9
0$79.2
1$76.2
8$79.1
8$79.2
6$77.2
0$79.3
9$77.5
8$78.4
2$77.9
6$77.3
7$76.7
5$80.6
3$76.2
8$80.1
2$74.7
8$83.3
3$77.8
2$76.1
9$75.9
3$75.1
1$73.4
1 $88.0
4$86.7
3$93.2
4$91.8
4$94.0
5$91.8
3$91.5
0$91.4
5$91.3
1$88.5
3
12 Month Average BillMembers on Southern Natural
Avera
ge B
ill
Am
ount
Member Evaluations
Vital Signs – Rate of Lost and Unaccounted For Gas
2006 2007 2008 2009 20100.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
Rate of L&U
Member Evaluations
Standard Services Delivery
Budget Forecast: YesRetail Tracker: NoIndustrial Billing Rate Notices (#): Yes (1)Rate Study: NoMarketing Program: NoCommunication Services: No
Member Evaluations
Current Projects• Invoicing Golden Peanut monthly• Golden Peanut utilizes risk management
services (hedges)
Member Evaluations
Future Opportunities
• Growth Opportunities / Expand the system to serve current propane customers?
• Increase residential use per customer• Increase gas customer / water customer
penetration
Member Evaluations
Issues / Concerns
• One Industrial Customer is responsible for 80% of total gas throughput
Member Evaluations
Engagement Level Measurement
• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications
• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Effective Network - Print Ads - Radio Advertising - TV Advertising- Website Advertising - Sales Champion
Member Evaluations
Gas Authority Engagement Level
• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications
0%
10%20%30%40%50%60%70%80%90%
100%
38%
Gas Authority Engagement
Level
Member Evaluations
Marketing & Sales Engagement Level
• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0%
Marketing & Sales Engagement Level