multi agency framework

8/9/2019 Multi Agency Framework

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Multi-Agency Frameworkfor Local Government

Simon Robinson

[email protected]



Today’s RegistrationsLB Barking & Dagenham

LB Brent

LB Bexley

Brighton and Hove Council

Cambridge City Council

Cambridgeshire CC

LB CamdenLB Greenwich

LB Hammersmith & Fulham

LB Harrow

Hartlepool Borough Council LB Hillingdon

LB Hounslow

Isle of Wight Council

LB Islington

Kent CC

LB Lambeth

LB Merton

LB Newham

Peterborough Council Portsmouth City Council

Southend on Sea BC

Suffolk CC

Sunderland City MBC Thurrock Council

Wokingham Council



Agenda

Setting the Scene

Trying to make sense of it all

Break

Case Study – Bolton MBC

Lunch

The Oracle Solution

Demonstration

Break

Speaker Panel Q&A



Setting the Scene

Mark Bray

[email protected]



What I am going to cover in setting the scene

Multi agency working problems &

considerations

How we approached a similar problem and

lessons learnt

Shape of solution, how we have applied the

lessons, and why we think it’s compelling



Considerations for Multi agency working

PortfolioPlanningPortfolioPlanning

Client

Need

Client

NeedGovernment

Policy

Government

Policy

TechnicalconstraintsTechnical

constraints

CoordinatedCoordinatedServiceService



Drivers and considerations

Business

Considerations

•Seamless Service

•Autonomy

•Funding/Ownership

•Flexible infrastructure

•Sharing knowledge

•Communityinfrastructure

Policy Drivers

•IRT

•Single Assessment

•Joint Mental Health

•ICRS

•Children’s Trusts

•Care Trusts

Technical

Considerations

•Integrating the silos

•DPA & Caldicott

•Unique identifiers

•Data cleanliness

•Data ownership

•Security and access

– is this too hard?



eGovernment – a similar problem



The Problem

Large enterprise

Many businesses

Many different faces in the community

Different management structures

Different drivers, challenges, objectives

Need for unified corporate approach

Huge change management challenge



SocialServices Housing Leisure StreetServices

InformationBase

WWW

Evolving Electronic Service




InformationBase


WWW




InformationBase


Contact

Database

WWW



Lessons learnt

Corporate approach

Flexible scaleable architecture

Fast, low risk, low cost deployment

Incremental change management

Integration is key

Template based solution

– Think big, Start small, Layer the complexity



Where we have implemented

Hertfordshire CC

Hull City Council Liverpool City Council

East Renfrewshire Council

Clackmannanshire Council

South Lanarkshire Council South Ayrshire Council

Peterborough City

Calderdale MBC

LB Havering

City of Westminster Bolton MBC

Stevenage BC

Sandwell MBC

Newport County Borough LB Croydon

Northumberland CC

Berwick BC



Our Solution



Network Infrastructure

Oracle believes a community infrastructure that will enable

multiple services to deployed over time is the answer to theproblem

E d u c a t i o n

H

e a l t h c a r e

V o l u n t a r y

Y O T

P o l i c e

S o c i a l S e r v i c e s

Multi-Agency Framework

Web

WWW

ITV Office MobilePhonePaper



We achieve this with a single Architecture for Inter-Agency

collaboration

Network InfrastructureNetwork

Agency

Systems

Agencies


Applications e.g.

IRT, SAF, e-Forms

Single View of

Customer Internet Workflow

Engine

Services

Channels

WWW

Channels



An Integration Architecture enables data sharing

AgencyAgency

AgencyAgency


Adapter Adapter Adapter Adapter Adapter

Adapter

Cross Referencing

Messaging Hub

Rules Engine

Message TransformationOracle9i

AQ

Oracle

Application

Interconnect

Agency

Web

WWW

ITV Office MobilePhonePaper



AgendaSetting the Scene



Lunch

The Oracle Solution

Demonstration

Speaker Panel Q&A






Lunch

The Oracle Solution

Demonstration

Speaker Panel Q&A



What is Oracle Local Government MultiAgency Framework?

Simon Shears

MAF - IRT Devt. Programme Manager



Hold onto your hats!

The art of “keeping it simple…”

The Development team

Demo coming soon!



IRT Scope

Multi Agency Framework IRT

Level 3

Initial & Core

Assessments

All Other

SSD/YOT/Health

“core“

Functions

Level 2

Referral/

Consultation*

Receive

Notifications

Assign to SSD

(Level 3)

Track Referral

Child in Need

Meeting*

Chronology

Report

Level 1-2 Back

Office Updates

Risk Impact

Matrix

Manage

Outcomes

Child Summary

or Detail Info

HubIRT

Database

Super Set

Of All Children

Voluntary/Common Referrer Access Professional-only

Social

Services

Connex

-ions

* = Off-line/

Traveller

Functions

A&E

PCT

Systems

YOT

Education

Level 1

Logon/Security

Raise

Concern

Info on Services

Process Help

New(?) Child

Change of

Circumstances

Get Contacts

Level 0

Services

Available

Feedback

Self-Referral

(future)

Public



Demo coming REAL soon!



Overcoming Data Protection Issues

Why is Cross-

Referencing so

important?

IRT Soc Ss Educ Health YOIS App Z

1234 SS012 U999 NHS.. <blank> Z1234

1238 <blank> U888 NHS.. Y1234 <blank>

Hub

IRT

Education Health

Social

ServicesApp Z

YOIS

• Protocol Driven

• Security

• Audit• Re-usability – cost

• Data quality

• Message Transformation

• Workflow rules



Demo NOW!

Demo until the questions run out.

Business questions first – please



Multi Agency Framework - Components

Multi Agency Service – web application

Integration Framework – built for IRT

Web Portal for holding IRT information on services

eForms for IRT (based on Bolton’s Child Concern Model)

Infrastructure:

– A children’s set-up of data – A special security and auditing set of functions

– DataLoaders

– Reports

– Workflows for notifications

– An Impact Analysis Report

– A “Fast Forward” package to implement these



Using Relationships

23 Acacia

Gardens

Anytown

Ward

John

Jones

Sarah

Jones

Property in

Lives atLives at

Mother of

Anytown

School

School in

Pupil at

Arthur

Smith

Head Teacher of

• People

• Property (eg disturbance)

• Active and Inactive

• Services to these

• Reporting• Where else?

• Maintenance of

Jane

JohnstonRespite carer of



Think Big, Start small, layer the complexity

Starting the change…..

eForms – Common Assessments/Referrals

Mobile Assessments/Referrals – lower cost

Impact Assessment – outcomes reporting/returns

Risk Analysis – predictive, prevention justification

3: “ A & R”

Cross-system chronology – better view

More systems – complete(r) picture

Change of Circumstance – pro-active reporting

2: “T”

Web KnowledgeBase – improve access

Log Concerns/Involvements – reduce risk

Simple Contact Information – improve service

Data Loaders – improved data quality

Simple Notifications – less “cracks”

1:“I & I”

Solution Components - benefitPhase



In Summary – what’s different?

Delivers on “overarching” inclusive solution

Builds on, not replaces, existing systems

eForms was not technically possible 6 months ago

Oracle’s investment in integration

IRT is the first of a family of Multi-agencyframework solutions.

Commitment to make it low-risk and affordable



Agenda

Setting the Scene



Lunch

The Oracle Solution

Demonstration

Speaker Panel Q&A



SUMMARY AND CLOSE

Simon Robinson

multi agency framework

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