MTS - More Than Stories

Service Design

TAIWAN has identified some

CHALLENGING problems

THAT NEED TO BE SOLVED

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How to integrate and maintain

ANCIENT WISDOM

And

TRADITIONS

to the MODERN SOCIETY

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How to build a

HAPPY, WELL FUNCTIONING

and COMMUNICATIVE SOCIETY

for EVERY GENERATION

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MTS - MORE THAN STORIES

GRANDMA FU-MAINis 75 years old and lives in Hsinchu.

She is ACTIVE and quite HAPPY and satisfied with HER LIFE.

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Every week Fu-Main participates in a lot of ACTIVITIES at the LOCAL

COMMUNITY CENTER.

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But,sometimes Fu-Main has the feeling

that she doesn´t get enough OPPORTUNITIES to be and feel

even more USEFUL and IMPORTANT.

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Also, Fu-Main feels that it would be nice to

meet YOUNG PEOPLE more oftenand tell them the many STORIES SHE KNOWS.

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She would love to have more CHANCES toshare and pass on her years of EXPERIENCE and KNOWLEDGE to the younger generation.

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e.g. HOW to cook persimmon soup or how to use persimmon juice in dyeing

fabric.

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Or to teach the disappearing Taiwanese language to the young Taiwanese people.

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Although Fu-Main is in good PHYSICAL CONDITION for her age,

she SOMETIMES thinks she could use a good young pair of HELPING HANDS.

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POLAR is a 22-year old STUDENT majoring in civil engineering at

National Taiwan University.

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Polar discovers an interesting course at school.

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”CO-INNOVATE WITH THE EXPERIENCED – NEW WAYS TO LEARN”

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The Nation Taiwan University

Course Name: 【 Open-Innovation】Purposes of the course:

Develop the students problem solving skill

Instructional Strategy of the course:

The students should find a case, and then design the service product for the case user. And the students can learn know-how from design process, and the last this course assessment will be a “creative result”, like web-site or product …else. The experience can’t learn from traditional course, so this is the value of “co-innovate”. The students who register this course can show their result by social media, and also help students prepare well to find job after graduation.

Polar sees chances to:1. APPLY what he has learned in an

AUTHENTIC ENVIRONMENT2. Get new learning EXPERIENCES by

co-innovating3. Get material for his COMPETENCE

PORTFOLIO4. Find new NETWORKING

OPPORTUNITIES

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and as he is a student, he sees chances to earn some credits.

So Polar registers for the course.

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Back to Hsinchu,Like almost every Tuesday,Grandma Fu-Main goes to

the Community center.

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She meets some friends and also social worker Wang-Ching, who visits the community center sometimes.

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Wang-Ching tells grandma Fu-Main about

a NEW SERVICE OPPORTUNITY created to serve elderly people like Fu-Main.

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MORE THAN STORIES

(Image of the MTS user interface & logo)

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It’s all about STORIES.• ATTRACT• CONNECT• ENABLEBut it is MORE THAN JUST STORIES, It is about the PEOPLE BEHIND THEM, And CONNECTING.

Grandma gets very interested at the new service.

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But she feels she isn´t so comfortable with using the computer.

Luckily Wang-Ching helps her with the computer and creating a profile to the

MTS service.

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(Image of grandma´s profile at the MTS)

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MATCH!

Polar contacts grandma.Polar and Fu-Main discuss to better understand eachothers wishes and

objectives and arrange the visit.

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THE VISIT

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GRANDMA ACCOMODATES Polar andPolar FEELS WELL TAKEN CARE OF.

They share their stories to each other and learn to each other.

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Polar DISCOVERS PROBLEM AT THE COMMUNITY CENTER.

Polar discovers that the elderly people are afraid adapt new technology.

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BLING! Polar STARTS to THINK ABOUT a solution…

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Polar BUILDS the ROBOT PROTOTYPE.The ROBOT is IN TEST USE AT the

COMMUNITY CENTER

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Also Polar´s visit to Hsinchu comes to an end and he has to go back to Taipei.

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Grandma and Polar are happy about the visit and the chance to get to know each other. They are friends now.

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Polar´s Robot innovation also is bringing delight to a lot of elderly people in Hsinchu community center.

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Back home at Taipei Polar writes the report for the course.

GRANDMA READS AND comments the REPORT.

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GOOD!!!

Polar gets evaluated on the report and gets his credits on the ”Co-innovate with the Experienced” course.

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The story Polar has written is added to MTS.

The story attaracts people´s attention at the MTS. Grandma Fu-Main gets a lot of fans that want to get their own adventure at Hsinchu.

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Tai-Ming, a Managing Director at a local Robot Industry company HONG-HIGH, is looking for new talent to have as an intern at the company.

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Tai-Ming has heard the story about the local grand-ma´s student guest and his robot.

Tai-Ming reads Polar´s report from the MTS.

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Tai-Ming is impressed of Polar´s work and his good personality that shows from the story.

Tai-Ming contacts Polar and offers him an intership opportunity.

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Through MTS, more and more touching stories connect people at the Island.

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