Michael Tyler4606 Apple Lane, West Deptford NJ 08066Phone: 610-742-3174E-Mail: tylermike@comcast.net

EXECUTIVE SUMMARY

Dedicated computer technician professional with solid background and education in installing/troubleshooting hardware and software problems and working with customers.

SUMMARY OF QUALIFICATIONS

 

❖ CompTIA A+ Certification

❖ Help Desk Certificate of Completion

❖ Microsoft Desktop Support

❖ Microsoft Windows 8 /7/ Vista /XP

❖ MAC iOS experience (notebooks / cellphones / tablets)

❖ Microsoft Office qualified (2010 / 2013)

❖ Basic DOS / UNIX knowledge

❖ Excellent phone etiquette

❖ Point of Sale experience

PROFESSIONAL EXPERIENCE

SAP America, Newtown Square, PA[12/3/2013-Present] (Full-Time / Contract with YOH)My responsibilities are to service and support end users face to face within SAP. I currently work on Lenovo, HP, MACBOOKS, IPhones and Android devices. My team is called the “Mobile Solution Center” and it is located in SAP and is currently the busiest and most important section of this campus for IT support. I also work with an SAP ticketing and phone system as well. I am involved with using the SAP client software for imaging devices, transferring personal user data, and adding users to domains within our network.

Allied Document Solutions & Services, Swedesboro, NJ [4/2013-8/2013] (Temporary/Contract)My responsibility was to service customer and contract customers with their printer and copier needs. I worked with Toshiba, HP, Xerox copy machines and HP, Dell, Lexmark, Brother, Ricoh printers. I maintained my own inventory and stock as well as making my own customer relationships and trust. I was a part of many brand new installs and also was able see many new machines that had just been released on the market. I would make sure that all customers and end users were fully trained and able to use the machines before my installs were completed.

State Farm, Central Jersey [12/2012 – March/2013] (4 Month Contract with Sedona Technologies) Aero Install Technician/Windows 7 Technician My responsibilities are to remove older existing Computer equipment in the offices scheduled for me. I would install new HP Windows 7 Machines and new HP All in One Printers (HP 8600) and HP Single Ink Jet Printers (HP 8100). I would load the machines with the provided State Farm software and also set up their NAS server device to make sure all of their files were carried over from previously removed server. I followed a step by step IBM/State Farm guide for every install and I would do a brief training afterwards to make sure the agent and

employees understood how to use their new equipment.

CompuCom, South Jersey [4/2012 - 9/2012] (Contract)Computer/Laptop TechnicianMy responsibilities are to evaluate and troubleshoot all types of hardware and software problems. I worked with Dell, HP, IBM Workstations, Dell, HP Laptops, Servers and also tested other computer related equipment for large bank accounts and retail companies (US Bank, JPMorgan, Home Depot, Aramark).

CompuCom Philadelphia, PA [1/2010 - 3/15/11]Field TechnicianMy responsibility was to work with on-site systems, prep and delivery of HP PM 2000 Photo Center. Duties included: break/fix and troubleshooting the equipment, assembly and installation software load and calibration, final system integration testing, customer training and follow-up Q&A.

NCR, Dayton, OH / South Jersey [5/2008 - 4/2009]NCR Field Service TechnicianMy responsibility was to troubleshoot - break/fix all types of computer problems too include: hardware and software, Point of Sale equipment, printers, computers/servers and hand held devices. I managed my own field inventory and planned all my service calls on a daily basis. The clients were Shop Rite, Wal-Mart, Acme.

EDUCATION

 

Strayer University, Cherry Hill, NJ [2012 – Present]Associate’s Degree – Computer Information Systems (in progress)Camden County College, Blackwood, NJ [2012]Help for Help Desk - Certificate of CompletionLincoln Technical Institute, Philadelphia, PA [2007]PC TechnologyTriton High School, Runnemede, NJ [2001]