msm620 organizational learning for success
TRANSCRIPT
Sheila WestMSM 620
Learning Management & Mastery
An organization that continuously learns
An organization that encourages learning in its people
Learning (structured training, 2014)◦ Focuses on achieving permanent changes in
behavior
◦ Provides opportunity to achieve the changes through personal experience or practice
◦ May involve coaching and mentoring
◦ May require feedback
Training (structured training, 2014)◦ Focuses on acquisition of new skills and
knowledge
◦ Interventions generally being event driven
Learning Training
Behavior change
Internally accepted
Long term change
Equips for ambiguous future
Defines organizational future
Is focused by individuals
Primarily organic
Understanding
Skills development Externally applied Short term skill uplift Equips for known
challenges Meets current
organizational requirements
Focuses on the group Primarily structured Doing
Informal Learning Formal Learning
◦ Previously known as experience
◦ Content development can be created by anyone
◦ Driven by social networking technology
◦ Driven due to flexibility and convenience of mobile learning
◦ Involves courses and curricula mapped in a very structured way
◦ Content development of the learning is created by a specified group of instructional designers and trainers
◦ Typical for the companies that want to maintain more control over the learning experience of their employees
Karen Ellington – Human Resources Director at Hard Rock Rocksino in Northfield, Ohio
The Hard Rock Rocksino is a Racepark/Casino located in Northfield, Ohio.
The organization opened its doors January, 2014.
Learning is an important part of its culture.
To ensure that operations run smoothly and efficiently
To train so that each person knows what is expected of them
To train so that each person knows their business goals and objectives
To train so that each person knows what it means to work for the Hard Rock organization
Learning is a huge part of what Hard Rock does
New Hire Induction◦ Getting to know the Hard a Rock brand & its
philosophy
◦ Covers benefits, policies & procedures
“Walk This Way” – an introduction to the Hard Rock Family
Rockin’ Service Classes ◦ Property Guest Service Program which assists
team members in addressing guests the proper way. Class covers tips on….
Using the guest’s names
Thanking the guests for visiting
Inviting the guests to come again
How to up-sell property amenities
Leadership Classes◦ Managing in a Union Environment
◦ Union Avoidance
◦ Workplace Harassment
◦ Various Systems
Departmental Training◦ Specific department related systems
Specific to each area of operation
Training on an on-going basis
Informal Learning◦ Training conducted within the departments
Formal Learning◦ Human Resources facilitated; classroom style
◦ Team members observe as well as repeat what has been observed
Participation As a 24/7 operation, it can be challenging
getting line level staff to participate. Challenging for management to release staff
to attend training Challenging for management to attend
training Learning is a business interruption ; business
has to continue in order to serve guests. Leadership must embrace the importance of
training as well as being available to guests.
◦ According to Peter Senge, Learning Organizations are…
…”organizations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to see the whole together”(as cited in Smith, 2001).
Cournover, B. (2012). Informal vs formal learning: What’s the difference? Retrieved from, http://www.brainshark.com/Ideas-Blog/2012/February/Informal-vs-Formal-Learning-Difference.aspx
Smith, M. K. (2001). Peter Senge and the learning organization, the encyclopedia of informal education. Retrieved from, http://infed.org/mobi/peter-senge-and-the-learning-organization/
structured training. (2014). Training versus learning. Retrieved from, http://www.structuredtraining.com/news_and_articles/training_versus_learning.html