mrs. park’s school parent handbook - originals/2017-2018 forms... · 2018-03-29 · mrs. park’s...

37
MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our policies and information for you. If you have any questions, please do not hesitate to speak to your child’s teacher or directly to me. Mary Dwan King Director Cell 416-948-5261 CONTENTS Program Statement Admission Information, Withdrawal Policy & Arrival and Dismissal Holidays and School Closings & Fees Clothing and Possessions Admission Information, Withdrawal Policy & Arrival and Dismissal Safety, Wellness & Snacks Biting Policy Medication Administration policy Fire Drill, Evacuations, Lockdown & Hold and secure procedures Health & Safety Bike Helmet Policy Monitoring Compliance & Contraventions Policy Monitoring of Program Statement & Prohibited Practices Program Statement implementation Policy & Prohibited practice Monitoring and Contravention Reference Check Policy Anaphylaxis Policy Smoke Free Ontario Act Safe Drinking Act Policy Serious Occurrence Policy Communication & Conflict Resolution Policy Volunteer Student Policy Non Discrimination Policy Parking

Upload: others

Post on 15-Aug-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

MRS. PARK’S SCHOOL PARENT HANDBOOK

Welcome, in this handbook are descriptions of some of our policies and information for

you.

If you have any questions, please do not hesitate to speak to your child’s teacher or

directly to me.

Mary Dwan King – Director Cell 416-948-5261

CONTENTS

Program Statement

Admission Information, Withdrawal Policy & Arrival and Dismissal

Holidays and School Closings & Fees

Clothing and Possessions

Admission Information, Withdrawal Policy & Arrival and Dismissal

Safety, Wellness & Snacks

Biting Policy

Medication Administration policy

Fire Drill, Evacuations, Lockdown & Hold and secure procedures

Health & Safety

Bike Helmet Policy

Monitoring Compliance & Contraventions Policy

Monitoring of Program Statement & Prohibited Practices

Program Statement implementation Policy & Prohibited practice Monitoring and Contravention

Reference Check Policy

Anaphylaxis Policy

Smoke Free Ontario Act

Safe Drinking Act Policy

Serious Occurrence Policy

Communication & Conflict Resolution Policy

Volunteer – Student Policy

Non Discrimination Policy

Parking

Page 2: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

MRS. PARK’S SCHOOL PROGRAM STATEMENT

Located in Leaside United Church

822 Millwood Road, 416-424-2135

Mailing address: 143 Hanna Road, Toronto M4G 3N6

[email protected]

www.mrs-parksschool.com

Owner/Operator – Mary Dwan King

Licensed under the Day Nurseries Act

PROGRAM STATEMENT & EXPECTATIONS FOR IMPLEMENTATION POLICY

MRS. PARK’S SCHOOL

Our program uses the guiding document, How Does Learning Happen, Ontario’s

Pedagogy for the Early Years. This program statement is reviewed annually to ensure that it is

aligned with the Minister’s Policy statement. We see children as being competent, capable

curious and rich in potential and all we do is to support that point of view. We provide an

inclusive, enriched program which respects children’s and their family’s beliefs, culture,

language. All new staff, students and volunteers review this program statement prior to

interacting with children and at any time when the program statement is modified.

Our goals and approaches are reviewed annually, monitored & documented to ensure

implementation by all staff, students and volunteers at Mrs. Park’s School.

OUR GOALS

a. Provide for the health, safety, nutrition and well-being of the children; and care providers

and staff; and

b. Support positive and responsive interactions among the children, parents, child care

providers and staff; and

c. Encourage the children to interact and communicate in a positive way and support their

ability to self-regulate;

d. Foster the children’s exploration, play and inquiry;

e. provide child initiated and adult-supported experiences;

f. Plan for and create positive learning environments and experiences in which each child’s

learning and development will be supported;

g. Incorporate indoor play, as well as active play, quiet time, into the morning and give

consideration to the individual needs of the children in our school;

h. Foster the engagement of and ongoing communication with parents about the program

and their children;

i. Involve local community partners and allow those partners to support the children, their

families and staff;

j. Support staff or others who interact with children at our centre in relation to continuous

professional learning; and

k. Document and review the impact of the strategies set out in clauses a. to k. on the

children and their families.

Page 3: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

APPROACHES

a. Classrooms are maintained with equipment and furniture that is age appropriate

for the use of children, safe, and all food that is consumed meets storage

requirements & children’s individual dietary requirements. Monthly fire drills

are conducted. Records of children’s arrival, dismissal and wellness are

maintained. “A safe environment that offers consistency and continuity as well as

graduated support for children’s growing independence and capacity for self-care

enables children to tackle challenges, learn to persevere, and explore ways to cope

with manageable levels of positive stress.” (HDLH, p.30). RECE’s and assistants

work as team members to ensure supervision of the whole environment and safety

of all. We exceed the expectations for supervision of children in the Child Care

Early Learning Act.

b. With the use of equipment, toys, and weekly plans for learning experiences

promotes positive learning opportunities between children, parents and staff.

Communication of the learning opportunities is posted weekly outside of the

classroom for parents/caregivers to see and provide opportunities for discussion

with their children. These plans are developed by the staff whom meet weekly

using HDLH as a guide for children’s learning and development, in the areas of

social-emotional, communication, language, literacy, cognition and physical

health and well-being.

c. While observing children and their interactions, teachers have the opportunity to

encourage them using various methods to promote positive social interactions and

acquire skills needed for; making friends, conflict resolution and social problem

solving skills, peer group entry skills, helping skills, interacting positively and

respectfully, co-operating, empathy, taking another person’s point of view,

interacting with adults

d. Observing children individually and within their group, teachers can use the

child’s interests to enhance their experiences.

e. Through the use of equipment, creative art materials, learning materials, dramatic

play resources teachers provide open ended, child initiated opportunities for

exploration, play and inquiry. Children’s art is created and displayed throughout

the classrooms & school.

f. Teachers discuss and create learning environments or “opportunities for learning”.

g. During each child’s day the schedule is created to provide gross motor activity,

dramatic play, science, art, music, nutrition and reflect each child’s individual

needs.

h. Ongoing communication is facilitated by a family’s access to teachers at any time,

in person, through email and telephone. Schedules, weekly and daily are posted

for parents to see, a parent resource area is in the main hall and notices and

newsletters are sent home as needed.

i. Access to resources are available for families like, speech and language

pathologists, physio therapists, community living. Referrals to any community

partners are supported by the school as needed.

Page 4: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

j. Staff are encouraged and financially supported to attend on-going professional

development. Time is made available to have continued first aid training on site.

k. Weekly teachers meetings provide opportunity to reflect on program plans

(opportunities) and document and review the impact of the strategies set out in

our goals.

Expectations for Implementation & Monitoring

Expectations for implementation are stated in our approaches to our goals and staff are

advised of these at the time of review of the program statement.

Staff will be monitored and assessed on the dimensions of the program statement. Staff

will be monitored on an ongoing basis however formal monitoring will be conducted on an

annual basis.

Mrs. Park’s Supervisor will formally meet with all staff once per academic year to review

the following performance indicators. If necessary any items that require development will

be reviewed again during the year to evaluate improvement. The attached monitoring

document will serve as the formal tool being used to record the monitoring.

PROHIBITED PRACTICES

Ontario Regulation 137/15

Mrs. Park’s school shall not permit, with respect to a child receiving child care at our centre;

a) Corporal punishment of the child;

b) Physical restraint of the child, such as confining the child to a high chair, car seat, stroller

or other device for the purposes of discipline or in lieu of supervision, unless the physical

restraint is for the purpose of preventing a child from hurting himself, herself or someone

else, and is used only as a last resort and only until the risk of injury is no longer

imminent;

c) Locking the exits of the child care centre for the purpose of confining the child, or

confining the child in an area or room without adult supervision,, unless such

confinement occurs during an emergency and is required as part of the schools

emergency management policies and procedures;

d) Use of harsh or degrading measures or threats or use of derogatory language directed at

or used in the presence of a child that would humiliate, shame or frighten the child or

undermine his or her self-respect, dignity or self-worth;

e) Depriving the child of basic needs including food, drink, shelter, sleep, toilet use,

clothing or bedding; or

f) Inflicting any bodily harm on children including making children eat or drink against

their will.

While staff will be monitored on an ongoing basis, formal monitoring will occur on an

annual basis using the attached monitoring document. Staff will be provided with the

opportunity to set and achieve goals related to issues identified during formal monitoring.

Page 5: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Should discipline be necessary following the monitoring of prohibited practices and the

implementation of the program statement, discipline will be in accordance to the

procedure set 9ut in the Process for Monitoring Compliance and Contraventions with

Policies, Procedures & Individual Plans.

ADMISSION INFORMATION

AGES

Mrs. Park’s School provides a program for toddlers, preschoolers and kindergarten children aged

18 months years to 5 years.

DAYS AND HOURS OF OPERATION

Classes at Mrs. Park’s Schools begin in mid-September and end in mid June with a one week

break mid March (to coincide with the TDSB spring break) and one professional development

day. (to be scheduled during January)

Morning Hours: 9:00 to 11:30 Toddler, Nursery Classes, pre-kindergarten

Afternoon Hours: 1:00 to 3:15 Enrichment Classes

Morning: 9:00 to 11:30 Kindergarten classes Half day

Extended day Kindergarten 9:00 to 3:00

Step Up to Kindergarten 1:00 to 2:55

Lunch Bunch for Step Up 11:30 – 1:00

TODDLER CLASSES

Toddler classes are held on Tue/Thursday mornings & Wed/Fri.

NURSERY SCHOOL CLASSES AVAILABLE

Our school offers a variety of schedules:

* Two mornings per week

* Three mornings per week

* Five mornings per week

* Five extended day kindergarten class

* Step Up to kindergarten (January to June sessions)

KINDERGARTEN ENRICHMENT PROGRAMS

Junior Kindergarten enrichment Tuesday and Thursday afternoon

Senior Kindergarten enrichment Tuesday and Thursday afternoon

Page 6: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

ADMISSION PROCESS

Many families register their children well in advance. It is helpful therefore, if you

inquire about enrollment early.

Parents can contact our school at any time to arrange a tour and visit with the director to

discuss the program and their child’s admission.

Mrs. Park’s School hosts an annual OPEN HOUSE for one day in April. This is for

registered NEW students only. This open house provides a hands on opportunity to:

* become familiar with our facility

* play together in our classrooms

* learn about the program they will be attending

* meet your child’s teacher and other staff members

* ask any questions that come to mind

* meet other families

* book your individual teacher visit to take place in early September, prior to admission

Mrs. Park’s School does not have a wait list. Once you have registered your child, you

will be sent a letter in February outlining the forms that need to be completed and requesting a

non-refundable deposit which is applied to the yearly fee to indicate your intent. These forms

are available on line www.mrs-parksschool.com

Early in September you and your child will have an interview with the teacher and Mary

Dwan King. This gives you an opportunity to talk about your child’s admission and make plans

regarding separation with the teacher. The interview is intended to help prepare your child for

their new experience and to welcome them more personally into our school.

WITHDRAWAL POLICY

If sufficient notice is given, a child may be withdrawn with no penalty incurred (with the

exception of the non-refundable deposits and full-time Kindergarten program guidelines)

April 2017

FEES

Mrs. Park’s School does not have a wait list or charge a wait list fee.

Fees are based on an annual amount divided into ten payments: (one deposit and nine post dated

cheques) September to May, or one deposit and three post dated cheques, September, December

and March.

Fee schedule for the coming year is posted in January/February.

There is a $50.00 NSF charge.

At your request, a receipt will be given for tuition paid to the person. This payment is provided

free of charge.

Page 7: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

HOLIDAYS AND SCHOOL CLOSINGS

Mrs. Park’s Schools observes the following statutory holidays:

Thanksgiving Day

Family Day

Good Friday

Easter Monday

Victoria Day

Including:

Christmas Closing specific dates to be provided at the time of admission

Professional Development T.B.D.

Spring Break same as TDSB

Annual Open House in April specific date to be provided at the time of admission

School Interruption Notification Should the need arise to cancel classes, you will be contacted by your child’s teacher in the

morning, there will also be a recorded message on our telephone 416-424-2135 informing you of

the closure. We will follow the TDSB lead regarding closure due to weather. If the Toronto

district school board cancels classes, we will also be closed.

CLOTHING AND POSSESSIONS

Play clothing suitable for physical activity and art activities involving glue and paints are most

appropriate.

You may wish to provide a second set of clothing to be kept on your child’s coat hook in case of

as accident, however the school does have a supply of clothing for use in such circumstances.

Your child’s teacher will give you a list of things like extra shoes etc… when they start school.

PLEASE MARK ALL OF YOUR CHILD’S ITEMS WITH THEIR NAME

During the winter, we ask that mittens be on clips to aid in dressing.

Page 8: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

ARRIVAL AND PICK UP

Young children depend on regular routines for their own sense of security. We recommend that

you establish a routine for dropping off and particularly for picking up your child to support

his/her growing sense of trust. Please be sure that staff knows when your child arrives and when

you are leaving with your child.

Unless otherwise arranged, children will not be released to any person other than those specified

on the Emergency form. No casual arrangements between Nannies will be observed. We ask as

well, that in the event there is to be a change in who will be picking up your child that you

prepare your child for this change in routine and give us a note/verbal message naming the

alternate pick up person.

GENERAL SAFETY

To make sure children are safe, we walk in hallways and shoes must be worn at all times.

Mrs. Park’s School is a peanut free school due to the number of children with anaphylaxis

reactions; we post all allergies and do not allow food to be brought into the classroom.

We ask that children’s hands be washed before entering the classroom.

WELLNESS

Children should NOT attend school if they have a fever, contagious illness i.e. “Pink eye” or

other childhood disease. If your child has runny nose, coloured mucus indicates that the child

should not attend school. A child should remain home if they have had a fever, stomach upset or

diarrhea for at least twenty four hours after the symptoms disappear.

If your child becomes ill at school we will contact you immediately to pick them up. Your child

will stay with a staff member isolated from the group until you arrive to prevent the risk of

infection.

Toronto Public Health requires us to report communicable illness like chicken pox. We have a

list we refer to from the Toronto Public Health. We also have an exclusion check list regarding

information re: length of exclusion.

Toronto Public Health 416-338-7600

Monday to Friday, 8:30 to 4:30 pm

[email protected]

www.toronto.ca/health/

Page 9: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

SNACKS

Our daily snack will be posted in our entrance way. Your child will be given a daily snack of a

cookie produced in a peanut safe facility, juice and a fruit/vegetable. This is a time for children

to enjoy the experience of conversation together.

Very careful note is taken of children with food allergies. These allergies are boldly posted in

each room and the kitchen.

Because there are so many children with food allergies, we ask that you do NOT send food into

the school.

Biting Incident Policy

Dealing with a Human Biting Incident at the nursery school

If the skin was not broken:

1. Provide appropriate first aid.

Wash the bite thoroughly with soap and water. Cover the wound with a bandage. Sooth

the child.

If the skin was broken:

2. Allow the wound to bleed gently without squeezing, clean carefully with soap and water

and apply first aid.

3. Contact the parents/guardians of those involved in the incident as soon as possible and

within two hours of the incident.

4. Advise both children’s parents to contact their health care provider regarding post-

exposure immunization and advice.

5. Provide Toronto Public Health’s fact sheet “Biting Incidents – Information for Parents”

to the parents involved in the biting incident. (attached)

6. If either child has hepatitis B, C or HIV, report the incident to Toronto Public Health

(TPH) as soon as possible and ensure confidentiality of the children and parents is

respected.

7. Fill in Mrs. Park’s Injury form.

REPORT ANIMAL BITES TO TORONTO PUBLIC HEALTHE HEALTHY

ENVIORNMENTS PROGRAM BY CALLING TORONTO HEALTH CONNECTION 416-

338-7600.

Any questions should be directed to TPH Bloodborne Diseases team if you have any questions or

would like further information. They can be reached at 416-338-8400 or by email at

[email protected].

Revised February 2016

Page 10: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

MRS. PARK’S SCHOOL

MEDICATION ADMINISTRATION POLICY

1. Mrs. Park’s School will only administer allergy medication as prescribed by a doctor.

2. Mediation will only be administered in accordance with instructions and authorization

from child’s parent.

3. Medication is kept in a locked designated spot.

Procedure:

Medication must be labeled and only from the original container or package with:

- child’s name

- name of drug or medication

- dosage of drug or medication

- date of purchase

- instruction for storage

- instruction for administration: when, what symptoms do I need to see before

administering drug.

1. Medication must be inaccessible to children, unless consent to carry by M.D. is on

file (epi-pen).

2. Staff: One person (Supervisor – Mary Dwan King) is in charge of medication. Drugs

or medication are dealt with by Mary Dwan King or her designate.

Page 11: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Emergency/Fire Management Policy and Procedures Name of Child Care Centre: Mrs. Park’s School Inc.

Date Policy and Procedures Established: October 25, 2017

Date Policy and Procedures Updated:

Definitions All-Clear: A notification from an authority that a threat and/or disaster no longer pose a danger and it is

deemed safe to return to the child care premises and/or resume normal operations.

Authority: A person or entity responsible for providing direction during an emergency situation (e.g.

emergency services personnel, the licensee).

Emergency: An urgent or pressing situation where immediate action is required to ensure the safety of

children and adults in attendance. These include situations that may not affect the whole child care centre

(e.g. child-specific incidents) and where 911 is called.

Emergency Services Personnel: persons responsible for ensuring public safety and mitigating activities

in an emergency (e.g. law enforcement, fire departments, emergency medical services, rescue services).

Evacuation Site: the designated off-site location where shelter is obtained during an emergency. The

evacuation site is used when it is deemed unsafe to be at or return to the child care centre.

Licensee: The individual or agency licensed by the Ministry of Education responsible for the operation

and management of each child care centre it operates (i.e. the operator).

Meeting Place: the designated safe place near the child care centre where everyone is to initially gather

before proceeding to the evacuation site, or returning to the child care centre if evacuation is not

necessary.

Staff: Individual employed by the licensee (e.g. program staff, supervisor).

Unsafe to Return: A notification from an authority that a threat and/or disaster continue to pose a danger

and it is unsafe to return to the child care premises.

Mrs. Park’s School Emergency Policy

Policy Staff will follow the emergency response procedures outlined in this document by following these three

phases:

1. Immediate Emergency Response;

2. Next Steps during an Emergency; and

3. Recovery.

Staff will ensure that children are kept safe, are accounted for and are supervised at all times during an

emergency situation.

Page 12: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

For situations that require evacuation of the child care centre, the meeting place to gather immediately

will be located at: The Leaside United Sign on the front lawn

If it is deemed ‘unsafe to return’ to the child care centre, the evacuation site to proceed to is located at:

Trace Manes Library

Note: all directions given by emergency services personnel will be followed under all circumstances,

including directions to evacuate to locations different than those listed above.

For any emergency situations involving a child with an individualized plan in place, the procedures in the

child’s individualized plan will be followed.

If any emergency situations happen that are not described in this document, Supervisor or designate will

provide direction to staff for the immediate response and next steps. Staff will follow the direction given.

If any emergency situations result in a serious occurrence, the serious occurrence policy and procedures

will also be followed.

All emergency situations will be documented in detail by Supervisor or designate in the daily written

record.

Additional Policy Statements Fire drills conducted by all classes monthly. Emergency walk through yearly.

FIRE DRILL & EVACUATION

Classroom drills monthly/all school drills 2x per year. A log of all drills is to be kept for each class, posted in classroom and recorded in the “FIRE DRILL LOG BOOK” kept in room 2. For an all school drill/evacuation, please follow the guideline below:

4. When alarm sounds, the teacher/RECE or her designate, accounts for all

children, bring attendance sheet and gather together in room

5. Walk to nearest exit-teacher leading, assistant following behind children

and close class door behind you. Should a special needs child require

additional support the teacher will ask for extra support or a volunteer

to assist.

Rm 1. Through the back door to Rm. 2 and out the back exit door Rm. 2 Through back exit door Rm. 3. Up the stairs if possible to Millwood Rd. doors Choir rm. Up the stairs if possible to Millwood Rd. doors Rm. 5 Out back door of room to exit at the top of back stairs

Page 13: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

GYM Through the doors at the Field Ave. side of church (North/East side of the gym) 6. When outside of the building, stop, assemble in groups near sign, count

heads and stay at the south/east area of the lawn in distinct groups.

7. The staff in Rm. 2 are responsible for picking up the EMERGENCY FILE

AND DAILY CHILD COUNT

8. Pass the emergency book and attendance sheet to the

supervisor/director and confirm children in your group are all accounted

for-remain outside until given the OK to return to the class, or to

proceed on the west side of the street crossing at the cross walk in front

of the Library to our EMERGENCY EVACUATION LOCATION – LEASIDE

LIBRARY – 165 MCRAE 416-396-3835

9. Staff/supervisor or designate will contact parents to pick up children

from the evacuation location. Director will consult the appropriate

official to get permission to re-enter the building when safe.

10. Director will contact parents ASAP to give a detailed description of the

event that caused the evacuation.

ALL CHILDREN MUST BE SIGNED IN & DOCUMENTED AS THEY ARRIVE OR ARE DISMISSED. ATTENDANCE MUST BE RETURNED TO RM. 2 BY 9:20 AND POSTED CHILDREN MUST HAVE SHOES ON AT ALL TIMES WHEN IN THE SCHOOL THIS DOCUMENT IS TO BE POSTED AT EACH CLASSROOM DOOR A signed copy of this policy is to be in each staff file – REVIEWED YEARLY Revised March 2017

Page 14: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Communication with parents/ guardians

1) As soon as possible, Supervisor or designate must notify parents/guardians of the emergency situation and that the all-clear has been given.

2) Where disasters have occurred that did not require evacuation of the child

care centre, Supervisor or designate must provide a notice of the incident to parents/guardians by phone, email in addition to a written notice.

3) If normal operations do not resume the same day that an emergency

situation has taken place, Supervisor or designate must provide parents/guardians with information as to when and how normal operations will resume as soon as this is determined.

Page 15: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

HEALTH AND SAFETY

The Day Nurseries Act stipulates that a record of immunization must be obtained prior to a

child’s admission. If a child has not been immunized, a letter from the parents stating their

decision not to immunize their child must be in the file along with the appropriate form(s)

provided by Public Health. Should your child require the use of an Epi pen or any prescribed

medication in an emergency situation, a letter must be in the child’s file from the prescribing

physician outlining the medication, use and parental permission to administer along with our

Anaphylaxis emergency form. A demonstration of the use of the Epi pen must be given by the

parent to all staff prior to admission. All Epi pens and prescribed medication is kept in a locked

cabinet away from children. Epi pens are kept on the teacher’s person while the child is in

attendance.

Please be sure that your child’s immunization record clearly indicates dates in full, in order that

we may keep complete and accurate records.

BIKE HELMET POLICY

In order to provide a safe environment for our children during gym activities we have

instituted a bike helmet policy. We ask parents to provide an appropriate helmet for their

child to use during activities in the gym on wheeled vehicles. These helmets will not be

shared by other students because of public health concerns and they will be stored by us

for use in the gym.

Page 16: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Monitoring Compliance & Contraventions Policy

Purpose:

To provide direction on how Mrs. Park’s School monitors compliance and contraventions of

required policies and individual plans

Applicable Law:

Child Care and Early Years Act, 2015, Ontario Regulation 137/15

Childcare Centre Licensing Manual, January 2017 pages 20-24

POLICY:

Staff, Students and Volunteers will be monitored on an on-going basis to ensure they are

complying with required policies and procedures:

Anaphylactic Policy

Sanitary Practices Policy

Serious Occurrence Policy

Medication Policy

Supervision of Volunteers and Students Policy

Program Statement & Implementation Policy

Staff Training and Development Policy

Criminal Reference Check/Vulnerable Sector Check Policy

Fire Safety/Emergency & Evacuation Procedures

Individual Support Plans

There is a written process in place for monitoring, recording and addressing compliance and

contraventions.

Roles and Responsibilities:

Supervisor:

The Supervisor will provide all staff, volunteers and students with a copy (digital or

paper) of all policies, procedures, processes and individual plans before any person

interacts with children.

Supervisor is responsible for training staff, volunteers and students about policies,

procedures processes and individual plans they are expected to follow. A

Page 17: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

student/volunteer and supply staff manual is to be supplied to the above for review prior

to working/volunteering at Mrs. Park’s.

The Supervisor is responsible for on-going observations to ensure compliance

Once annually the Supervisor will complete the Compliance & Contraventions Checklist

with all staff, students and volunteers to monitor, record and address compliance and

contraventions.

Staff, Students and Volunteers:

It is the responsibility of all staff, students and volunteers to read, review and ensure

compliance of all required policies, procedures, processes and individual plan.

Staff, Students and Volunteers will receive a digital copy of policies as well as on-going

updates and are responsible for signing off on all policies, procedures, processes and

individual plans at least upon starting, annually and whenever there are changes.

Procedure:

The Supervisor will ensure all staff, students and volunteers are provided with a copy

(paper or digital) of all required policies, procedures and processes as well as individual

plans.

All students and volunteers must review and sign off on all required policies, procedures,

processes and individual plans before interacting with children and at least annually

thereafter (sooner, if there are changes).

Once annually the Supervisor will complete the Compliance & Contraventions Checklist

for all staff. If contraventions are noted, the Supervisor provides re-training and/or

follows the procedures outlined in the Progressive Discipline Policy.

May 2017

PROGRAM STATEMENT IMPLEMENTATION POLICY &

PROHIBITED PRATICES

MONITORING AND CONTRIVENTION

Ontario Regulation 137/15

Mrs. Park’s school shall not permit, with respect to a child receiving child care at our centre;

g) Corporal punishment of the child;

h) Physical restraint of the child, such as confining the child to a high chair, car seat, stroller

or other device for the purposes of discipline or in lieu of supervision, unless the physical

restraint is for the purpose of preventing a child from hurting himself, herself or someone

else, and is used only as a last resort and only until the risk of injury is no longer

imminent;

i) Locking the exits of the child care centre for the purpose of confining the child, or

confining the child in an area or room without adult supervision,, unless such

Page 18: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

confinement occurs during an emergency and is required as part of the schools

emergency management policies and procedures;

j) Use of harsh or degrading measures or threats or use of derogatory language directed at

or used in the presence of a child that would humiliate, shame or frighten the child or

undermine his or her self-respect, dignity or self-worth;

k) Depriving the child of basic needs including food, drink, shelter, sleep, toilet use,

clothing or bedding; or

l) Inflicting any bodily harm on children including making children eat or drink against

their will.

ANY STAFF PARTICIPATING IN PROHIBITED PRACTICES WILL BE

IMMEDIATELY DISMISSED.

CHILD CARE STAFF MONITORING RECORD

All staff are met with formally once per academic year to monitor their performance.

REFERENCE CHECK POLICY

MRS. PARK’S SCHOOL

A criminal reference (vulnerable sector) check will be a condition of employment for all new

employees prior to their appointment.

Checks shall only be conducted for successful job candidates.

The following positions are considered to have direct contact with the children and are affected

by this policy:

E.C.E Teachers

Teaching Assistants

Supervisor

Assistant Supervisor

Program Staff

Volunteers working directly with children

Volunteers/staff under 18 years of age are required to provide two positive references from

persons over 18 year of age.

Before a permanent offer for employment is extended for any of the above positions, the

successful candidate must have a criminal reference check for vulnerable persons obtained. The

original reference check must be shown to the Director or their designate and a copy of the entire

check must be signed, dated as a true copy of the original by the named individual and Director

or their designate and placed on file.

Page 19: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

A conditional offer of employment may be extended to s successful candidate, with the

condition that the criminal reference check information is received in a timely manner. In cases

where circumstances warrant, a candidate may start to work providing arrangements are made to

ensure the new employee is not left alone with any children at any time or under any

circumstances.

The candidate must meet with the owner to discuss the results of the check and this meeting will

be reviewed by the school’s legal counsel who also may attend the meeting.

Taken into consideration will be:

The nature of the offense(s)

Sentencing received

Length of time since the offenses were committed

Candidate’s employment record, qualifications and references

The specific duties and responsibilities associated with the position applied for and the relevance

of the particular conviction to the position

The risk posed to the program and children as result of employing the candidate in the position.

A decision will be based on the owner/legal counsel assessment of whether the candidate could

be considered a risk to have in contact with the children.

The applicant will be advised of the decision to offer or withdraw offer of employment.

ALL INFORMATION OBTAINED THROUGH A CRIMINAL REFERENCE CHECK IS

STRICTLY CONFIDENTIAL

The supervisor will note in the employee’s file the date of the criminal reference check and the

date the check was accepted. Any other documentation including documentation of the

owner/legal counsel will be kept in a secure file in our legal counsel’s office.

If the candidate is not suitable for employment, all information regarding the criminal reference

check will be destroyed.

Reference Checks must be resubmitted every five years.

An Offence Declaration must be completed within 15 days of the anniversary date of the

previous offence declaration and shall address the period since the most recent offence

declaration.

Page 20: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

MRS. PARK’S NURSERY SCHOOL INC.

OFFENCE DECLARATION FORM This form is to be completed in September of each year (within 15 days of anniversary date of signature) by all Mrs. Park’s employees who have previously completed a criminal background check. Criminal reference, Vulnerable Sector checks are required every five years. Date of last Criminal reference, Vulnerable Sector check: __________________ Legal Surname: ________________________________________ Legal First Name: _______________________________________ Known As First Name: ___________________________________ Birth Name or Other Names Used: _________________________ Date of Birth (yymmdd):__________________________________ College of Early Childcare Educators id #____________________ I DECLARE, since the last Criminal Background Check collected by Mrs. Park’s Nursery School Inc., I have no convictions under the Criminal Code of Canada up to and including the date of this declaration for which a pardon has not been issued or granted under the Criminal Records Act (Canada) including an offence under:

o section 151 (sexual interference) of the Criminal Code (Canada)

o section 163.1 (child pornography) of the Criminal Code (Canada)

o section 215 (duty of persons to provide necessaries) of the Criminal Code

(Canada)

o section 229 (murder) of the Criminal Code (Canada)

o section 233 (infanticide) of the Criminal Code (Canada)

Signature and date of the licensee/designate confirming receipt of the form

Signature: ___________________________________________________

Page 21: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Date:_________________Date:________________Date:______________

Date:_________________Date:________________Date:______________

Date:_________________Date:________________Date:_______________ Each year staff must complete a compliance letter stating their Reference check status has not

changed in past year. (see above)

Signature & Date of Licensee/designate:

Date:__________________Date:______________________

Date:______________________Date:__________________

Revised January 2017

Mrs. Park’s School’s

Anaphylactic Policy

Definition of Anaphylaxis Anaphylaxis is a severe allergic reaction that can be fatal, resulting in circulatory collapse or

shock. The allergy may be related to food, insect stings, medicine, latex, etc.

Purpose of the Policy and Procedures Mrs. Park’s School’s are committed to taking a pro-active position regarding the prevention of

anaphylaxis. The purpose of the policy is to provide a process for dealing with anaphylaxis in the

centre.

Strategy to Reduce Risk of Exposure Foods with “May Contain” nut warnings will not be served

All labels will be read by a staff member prior to serving

Staff purchasing foods on behalf of the centre must read food ingredient labels every time

they purchase a product

Any persons supplying food to the child care will be notified of all life threatening

allergies in the centre. List of allergies will be revised as necessary

All children and staff will wash hands before and after handling food

Children/staff/volunteers will be instructed to not share food

All surfaces will be cleaned with a cleaning solution (water and germ destroyer approved

by Public Health) prior to and after preparing and serving foods

Page 22: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

All cleaning supplies, medicines and any other products that may be of danger and/or

commonly produce allergic reactions will be stored away

Extra special supervision of anaphylactic children during eating (ie. sitting opposite /next

to staff)

Communication Plan for the Dissemination of Information

Parents will be informed by newsletter/handout of all allergies in the centre

List of allergies will be posted in each room operated by the school

Parents with children with anaphylaxis will provide an individual plan for their child

prior to enrolment on our Anaphylaxis Emergency Plan form

*SEE ATTACHED MRS. PARK’S SCHOOLS ANAPHYLAXIS EMERGENCY PLAN

FORM

Individual Plan and Emergency Procedures Prior to enrolment, the parent/guardian will meet with the Executive Director and/or Program

Supervisor to provide input for the child’s individual plan and emergency procedures. This plan

will include but is not limited to:

Description of the child’s allergy

Monitoring and avoidance strategies

Signs and symptoms of an anaphylactic reaction

Child care staff roles and responsibilities

Parent/guardian consent for administering allergy medication, sharing information and

posting Emergency Plan

Emergency contact information

Location of EpiPen

Physicians note to carry own Epi-Pen

Parents are requested to advise the Executive Director and/or Program Supervisor if their child

develops an allergy, requires medication and/or of any change to the child’s individual plan or

treatment. Individual Plans will be revised yearly and as directed by the parent or physician.

Copies of Individual Plans are in each child’s file, emergency bags, each classroom, and are also

posted in every room operated by the child care, including child care office.

Emergency Protocol One person stays with the child at all times

One person goes for help or calls for help

Follow emergency procedures as outlined in child’s individual plan (ie. Administer

epinephrine at first sign of reaction)

Call 911. Have the child transported to hospital even if symptoms have subsided.

Symptoms may occur hours after exposure to allergen.

Administered Epi-pen is to accompany child to hospital.

Administered Epi-pen is to be given to hospital employee or child’s parent for disposal.

Page 23: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

One calm staff must stay with the child until parent or guardian arrives. The child’s back-

up epi-pen auto injector should be taken

Training Prior to employment and each September all staff will be trained by a physician, and or

parent/guardian of each child. Parent/guardian with an anaphylaxis child enrolled in

the centre will train their child’s teacher and assistant before the child attends class.

. Staff, students and volunteers must review the centre’s anaphylactic policy and

any individual plans before they begin their employment or provide care and at least annually afterwards.

Volunteers and Students are not permitted to administer medication unless under extreme

circumstances (ie. staff member is unconscious).

Training will include procedures to be followed in the event of a child having an

anaphylactic reaction, recognizing the signs and symptoms and administering medication

during our yearly first aid program

Staff will conduct a check to confirm child (ren) have their required medication with

them before each transition (ie. moving from the class to the gym, leaving the school,

etc.)

The staff will be required to sign and date that they have received training

Mrs. Park’s School Director will keep a log on file of all training dates, trainers and staff

signatures

Revised January 2017

MRS. PARK’S SCHOOLS

Anaphylaxis Emergency

Plan:_________________ (Name)

This child has a potentially life-threatening allergy (anaphylaxis) to:

□ Peanuts □ Latex

□ Tree Nuts □ Medication________________________________

□ Egg □ Insect Stings______________________________

□ Milk □ Other ___________________________________ Food: The key to preventing an anaphylactic emergency is absolute avoidance of the allergen.

People with food allergies should not share food or eat unmarked / bulk foods

or products with a “may contain” warning.

Epinephrine Auto-Injector (“Epipen”): Expiry Date ________________________

Location of Auto-Injector(s): ___________________________________________________

Dosage: □ EpiPen Jr 0.15mg □ EpiPen 0.30mg

□ Twinject 0.15mg □ Twinject 0.30mg

□ Asthmatic: Child is at greater risk. If child is having a reaction and has difficulty breathing, give ephinephrine auto- injector before

asthma medication.

A person having an anaphylactic reaction might have ANY of these signs & symptoms:

Page 24: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Skin: hives, swelling, itching, warmth, redness, rash

Respiratory (breathing): wheezing, shortness of breath, throat tightness, cough, hoarse voice, chest pain/tightness, nasal

congestion or hay-fever-like symptoms (runny itchy nose & watery eyes, sneezing), trouble swallowing

Gastrointestinal (stomach): nausea, pain/cramps, vomiting, diarrhea

Cardiovascular (heart): pale/blue colour, weak pulse, passing out, dizzy / light-headed, shock

Other: anxiety, headache, feeling of “impending doom”

Early recognition of symptoms & immediate treatment could save a child’s life.

Act quickly. The first signs of a reaction can be mild, but symptoms can rapidly

worsen:

1) Give epinephrine auto-injector at the first sign of a reaction occurring in conjunction with a known or suspected contact

with allergen. Give a second dose in 10 – 15 minutes or sooner IF the reaction continues or worsens.

2) Call 911: Tell them a child is having a life-threatening allergic reaction – use the word “anaphylactic”. Request an ambulance

immediately.

3) Call contact person

4) Escort child in ambulance and remain with child until parent arrives.

Emergency Contact Information

Name Relationship Home Phone Work Phone Cell Phone

The undersigned parent or guardian authorizes any adult to administer epinephrine to the above named child in the event of

an anaphylactic reaction, as described above. This protocol has been recommended by the child’s physician. I also consent to

the posting of this plan in every room operated by ___________________ and to the sharing of this information with all

staff, students and volunteers.

__________________________ ______________ _________________________ ______________

Parent/Guardian Signature Date Physician’s Signature Date

Anaphylaxis Emergency Plan

Child’s Address: __________________________ Date of Birth:___________________________

___________________________ Home Telephone:________________________

____________________

Emergency Action Plan: (To be filled in by parent)

Page 25: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Child Care Staff Roles and Responsibilities:

Parent Agreement TO BE REVIEWED ANNUALLY

◊ Adhere to ______________________ Anaphylactic Policy

◊ Staff will conduct a check to confirm child (ren) have their required medication with them before

each transition, (ie. moving from the classroom to the gym, leaving for school, etc.)

◊ Administer medications and/or instructions as set out in child’s Individual Plan and Emergency

Procedures

◊ Staff is to remain calm

◊ Staff will be debriefed

◊ Written report to be filled out by staff dealing with emergency

◊ Serious Occurrence to be filed

I_____

I______________________ acknowledge my participation in the development of the preceding Emergency Action

Plan and agree to execute reliability the parent commitments listed within them.

I give my consent for the staff of ____________ Child Care Centre to execute the child care commitment as

outlined within the plan.

In the event of an emergency, I authorize the child care staff to administer the designated medication and obtain

medical assistance. I agree to assume responsibility for all costs associated with medical treatment and absolve

_________ and its employees/volunteers of responsibility for any adverse reaction resulting from administration of

the medication.

Parent Signature:______________________________ Date:____________________

Page 26: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

SMOKE FREE ONTARIO ACT

Policy and Procedures

Mrs. Park’s Nursery School

Smoke-Free Ontario Act 9(1), (2), (3)

This document is to advise staff, volunteers, visitors and parents that smoking, or

handling a cigarette, in the day nursery and playground is prohibited, whether or not children are

present.

A no smoking sign is posted for all to see in the parent resource area of the school and all

parents are advised via our welcome letter at the start of each school year of this policy in the

text of that letter.

All staff, volunteers have copies of this policy in their files which are reviewed, signed

and dated each year.

A copy of this policy is also posted on our parent resource board for all visitors to see.

Page 27: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

SAFE DRINKING WATER

POLICY AND PROCEDURE

This policy is to comply with the Safe Drinking Water Act, *(Revision re: O.Reg 243/07)

(Flushing for lead)

On the first day of the week, the cold water tap in the kitchen, north west tap, shall be

turned on for five minutes/10 seconds and until the temperature of the water stabilizes for the

purposes of flushing.

Each time this occurs it will be recorded with the date and time and name & signature of

the person who performed the flushing on the form (see attached) that is posted over the kitchen

sink. This record is to be kept for at least six years.

A copy of the Safe Drinking Water Act Policy and Procedure is to be read and signed by

all staff at the start of the year and kept in their individual file.

We will be following the reduced lead testing schedule as we meet the criteria and testing

to be done on either site every three year. Last testing completed Oct 2015.

Scheduled testing dates; October 2018, October 2021 etc…

Our facility would be required to return to yearly testing if any result exceeds the standard or if directed to do so by MOE

REVISED January 2017

Page 28: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

MRS. PARK’S SCHOOL

SERIOUS OCCURRENCE POLICY

Definition of a Serious Occurrence re:

Ontario regulation 137/15

a. the death of a client which occurs while participating in our

program.

b. abuse, neglect or an allegation of abuse or neglect of a child

while receiving care at our centre.

Staff must be aware of their duty to report that a child may be in need of

protection. This must be reported directly to the children’s aid society.

c. A life-threatening injury/illness to a child who receives care at

our centre

Medical attention must be immediately provided – 911 called

d. An incident where a child who is receiving child care at our

centre goes 1. Goes missing or is unsupervised for any period of time. 2. Child

was found

In the event of a missing child, all staff are to be alerted, immediately search

the school premises, designate a staff member who is not searching the

premises to immediately alert the child’s parents (in case parents have

additional information about child’s whereabouts) and advise the police by

telephone.

e. An unplanned disruption of the normal operations of our

premises that poses a risk to the health, safety or well-being of children ie: fire,

flood, gas leak, detection of carbon; monoxide, outbreak, lockdown or other

emergency relocation or temporary closure.

Evacuation plan and policy to be followed to exit building and go to our

emergency temporary location which is Leaside Library

ACTION REQUIRED

Staff must respond to the serious occurrence, provide immediate medical

attention and contact the appropriate emergency service – calling 911 brings

fire/ambulance & inform the supervisor.

Page 29: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

REPORTING

All staff/students/volunteers are to be familiar with the Mrs. Park’s Serious Occurrence Policy

and review annually, identify and report any situation that meets the criteria to the supervisor

immediately who will ensure that the report is filed as required. E.C.E. and or assistants will

write an incident report regarding the incident.

Serious Occurrences are required to be reported to the Ministry within 24 hours on line via the

Ministry of Education Child Care Licensing System.

If the system is inaccessible, by phone or email to our program advisor

(details of the occurrence in CCLS will be immediately available to our Program Advisor)

Should the Program Advisor require additional information, the request for additional

information will be done through the C.C.L.S. Reporting Supervisor shall monitor the CCLS

website which the Mrs. Park’s School and the Ministry will work from until all issues have been

resolved and the Ministry has closed the serious occurrence by completing all required follow

up.

Posting summary of serious occurrence within the school

A summary of the serious occurrence report and action takes is posted within 24 hours for at

least 10 business days in a conspicuous place, including any allegation of abuse or neglect. This

summary must not include any identifying information and shall be updated as new information

is obtained, (at the entry of the school & parent resource board).

Annual Serious Occurrence Analysis

Mrs. Park’s School will conduct an annual analysis of all serious occurrences that occurred as a

method of identifying issues, trends and document actions taken as accessed through the search

and sort function on the CCLS and keep a record of the actions taken in response to the analysis

filed with the serious occurrence reports in the policy and procedure manual to be reviewed at

the time of licencing inspection.

Serious occurrence reports are kept for a minimum of three years going forward from this date.

This policy is to be reviewed, signed, and dated, prior to

employment/placement/volunteering at Mrs. Park’s

School and annually. A confirmation of the review will be

in each’s staffs file and available for review during any

inspection by Municipal or Provincial Authority.

Revised January 2017

Page 30: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Communication & Conflict Resolution Policy and

Procedures Name of Child Care Centre: Mrs. Park’s School Inc.

Date Policy and Procedures Established: January 2017

Date Policy and Procedures Updated: March 2018

Purpose

The purpose of this policy is to provide a transparent process for parents/guardians, the child care licensee

and staff to use when parents/guardians bring forward issues/concerns.

Definitions

Licensee: The individual or agency licensed by the Ministry of Education responsible for the operation

and management of each child care centre it operates (i.e. the operator).

Staff: Individual employed by the licensee (e.g. program room staff).

Students

Volunteers

Policy This policy is included in our parent manual.

General

Parents/guardians are encouraged to take an active role in our child care centre and regularly discuss what

their child(ren) are experiencing with our program. As supported by our program statement, we support

positive and responsive interactions among the children, parents/guardians, child care providers and staff,

and foster the engagement of and ongoing communication with parents/guardians about the program and

their children. Our staff are available to engage parents/guardians in conversations and support a positive

experience during every interaction.

All issues and concerns raised by parents/guardians are taken seriously by Mrs. Park’s School Inc. and

will be addressed. Every effort will be made to address and resolve issues and concerns to the satisfaction

of all parties and as quickly as possible.

Issues/concerns may be brought forward verbally or in writing. Responses and outcomes will be provided

verbally, or in writing upon request. The level of detail provided to the parent/guardian will respect and

maintain the confidentiality of all parties involved.

An initial response to an issue or concern will be provided to parents/guardians within one business day.

The person who raised the issue/concern will be kept informed throughout the resolution process.

Investigations of issues and concerns will be fair, impartial and respectful to parties involved.

Confidentiality

Every issue and concern will be treated confidentially and every effort will be made to protect the privacy

of parents/guardians, children, staff, students and volunteers, except when information must be disclosed

for legal reasons (e.g. to the Ministry of Education, College of Early Childhood Educators, law

enforcement authorities or a Children’s Aid Society).

Conduct

Our centre maintains high standards for positive interaction, communication and role-modeling for

children. Harassment and discrimination will therefore not be tolerated from any party.

Page 31: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

If at any point a parent/guardian, provider or staff feels uncomfortable, threatened, abused or belittled,

they may immediately end the conversation and report the situation to the supervisor and/or licensee.

Concerns about the Suspected Abuse or Neglect of a child

Everyone, including members of the public and professionals who work closely with children, is required

by law to report suspected cases of child abuse or neglect.

If a parent/guardian expresses concerns that a child is being abused or neglected, the parent will be

advised to contact the Children’s Aid Society 416-924-4640 (CAS) directly.

Persons who become aware of such concerns are also responsible for reporting this information to CAS as

per the “Duty to Report” requirement under the Child and Family Services Act.

For more information, visit

http://www.children.gov.on.ca/htdocs/English/childrensaid/reportingabuse/index.aspx

Page 32: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Procedures Nature of Issue or

Concern

Steps for Parent and/or Guardian to

Report Issue/Concern:

Steps for Staff and/or Licensee in

responding to issue/concern:

Program Room-Related

E.g: schedule, toilet

training, indoor program

activities, feeding

arrangements, etc.

Raise the issue or concern to

- the classroom staff directly

or

- the supervisor or licensee.

- Address the issue/concern at the time it is

raised

or

- arrange for a meeting with the

parent/guardian between 1-5 business days

or a mutually agreeable time

-

- .Document the issues/concerns in detail.

Documentation should include:

- the date and time the issue/concern was

received;

- the name of the person who received the

issue/concern;

- the name of the person reporting the

issue/concern;

- the details of the issue/concern; and

- any steps taken to resolve the issue/concern

and/or information given to the

parent/guardian regarding next steps or

referral.

Provide contact information for the appropriate

person if the person being notified is unable to

address the matter.

Ensure the investigation of the issue/concern is

initiated by the appropriate party within one business

day or as soon as reasonably possible thereafter.

Document reasons for delays in writing.

Provide a resolution or outcome to the

parent(s)/guardian(s) who raised the issue/concern.

General, Centre- or

Operations-Related

E.g: child care fees,

hours of operation,

staffing, waiting lists,

menus, etc.

Raise the issue or concern to

- the supervisor or licensee.

Staff-, Supervisor-,

and/or Licensee-

Related

Raise the issue or concern to

- the individual directly

or

- the supervisor or licensee.

All issues or concerns about the conduct of

staff, etc. that puts a child’s health, safety and

well-being at risk should be reported to the

supervisor as soon as parents/guardians

become aware of the situation.

Student- / Volunteer-

Related

Raise the issue or concern to

- the staff responsible for supervising the

volunteer or student

or

- the supervisor and/or licensee.

-

All issues or concerns about the conduct of

students and/or volunteers that puts a child’s

health, safety and well-being at risk should be

reported to the supervisor as soon as

parents/guardians become aware of the

situation.

Page 33: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Escalation of Issues or Concerns: Where parents/guardians are not satisfied with the response or

outcome of an issue or concern, they may escalate the issue or concern verbally or in writing to Mrs.

Park’s School’s Ministry of Education inspector – Collette Robert, [email protected] 416-325-

0677.

Issues/concerns related to compliance with requirements set out in the Child Care and Early Years Act.,

2014 and Ontario Regulation 137/15 should be reported to the Ministry of Education’s Child Care Quality

Assurance and Licensing Branch to the attention of Collette Robert. Issues/concerns may also be reported to other relevant regulatory bodies (e.g. local public health

department, police department, Ministry of Environment, Ministry of Labour, fire department, College of

Early Childhood Educators, Ontario College of Teachers, College of Social Workers etc.) where

appropriate.

Contacts: [insert information, e.g. agency/organization contacts, supervisor and/or individual who oversees the

programs, ministries and local authorities, professional membership bodies]

Mary Dwan King Director (or designate Supervisor) 416-424-2135 (cell) 416-948-5261

[email protected]

Ministry of Education, Licensed Child Care Help Desk: 1-877-510-5333 or [email protected]

Collette Robert 416-325-0677 Ministry of Education Inspector

City of Toronto consultant – Ryan Vender 416-397-1258 [email protected]

College of Early Childhood Educators – 416-961-8558 [email protected]

Children’s Aid Society – 416-924-4640

Page 34: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Page 34 of 3

Regulatory Requirements: Ontario Regulation 137/15

Parent issues and concerns

45.1 Every licensee shall ensure that there are written policies and procedures that set out how parents’ issues and concerns will be addressed, including details regarding,

(a) the steps for parents to follow when they have an issue or concern to bring forward to the licensee;

(b) the steps to be followed by a licensee and its employees in responding to an issue or concern brought forward by a parent; and

(c) when an initial response to the issue or concern will be provided. O. Reg. 126/16, s. 31.

Parent handbook

45. (1) Every licensee shall have a parent handbook for each child care centre or home child care agency it operates which shall include,

(a.2) a copy of the licensee’s policies and procedures required under section 45.1 regarding how parents’ issues and concerns will be addressed;

Intent This provision is intended to provide licensees and parents with a clear and transparent procedure to follow

when a parent has brought forward an issue or concern they wish to have addressed by the licensee.

Disclaimer: This document is a sample of a policy and procedure that has been prepared to assist

licensees in understanding their obligations under the CCEYA and O. Reg. 137/15. It is the

responsibility of the licensee to ensure that the information included in this document is

appropriately modified to reflect the individual circumstances and needs of each child care centre

it operates.

Please be advised that this document does not constitute legal advice and should not be relied on

as such. The information provided in this document does not impact the Ministry’s authority to

enforce the CCEYA and its regulations. Ministry staff will continue to enforce such legislation

based on the facts as they may find them at the time of any inspection or investigation.

It is the responsibility of the licensee to ensure compliance with all applicable legislation. If the

licensee requires assistance with respect to the interpretation of the legislation and its application,

the licensee may wish to consult legal counsel.

Mrs. Park’s Schools

Policy for Volunteers and Students

The director or designate of Mrs. Park’s schools will ensure that this policy is to be

reviewed, signed, dated and witnessed annually by all staff of Mrs. Park’s School

and before all new employees begin, and with volunteers and students,

a copy of which is to be placed in the staff files.

Page 35: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Page 35 of 3

Policy to be included in Parent Handbook

Direct unsupervised access (i.e. when the adult is alone with a child) is not permitted for

persons who are not employees of Mrs. Park’s Schools.

Placement students may not be counted in the staffing ratios in Mrs. Park’s Schools.

Volunteers are not counted in staffing ratios.

No child is supervised by a person under 18 years of age.

Only Mrs. Park’s employees will have direct unsupervised access to children.

As required under O. Reg. 262 under DNA Mrs. Park’s Schools provides that;

Behaviour management policies and procedures are reviewed with volunteers or

students who will be providing care or guidance at Mrs. Park’s Schools before

they begin providing that care or guidance and at least annually afterwards;

There is a written procedure for monitoring the behaviour management practices

of volunteers or students who provide care or guidance at Mrs. Park’s Schools

The individual plan for a child with anaphylaxis and the emergency procedures

are reviewed by volunteers and students who will be providing care or guidance at

Mrs. Park’s Schools

Criminal reference checks are required for all volunteers having direct contact

with children in Mrs. Park’s Schools

The ministry criminal reference check policy does not apply to students placed in

the child care program by an educational institution; however criminal reference

checks are routinely required by community colleges and universities prior to

students beginning a placement in child care.

Supervision

Director’s responsibility

Orientation process

Prior to the volunteer/student starting the director or designate of Mrs. Park’s Schools

will orient the volunteer/student to the program and ensure all documents have been

reviewed and signed:

Volunteer/Student policy

Criminal Reference check (Vulnerable Sector Check) Policy

Fire Safety routines

Behaviour management policy

Anaphylactic children profile/Policy

Review parent handbook

Review Professional Misconduct Regulation- College of ECE

Sanitary Practices

Process for Monitoring Compliance with Policies & Procedures & Emergency

Plans

Process for Monitoring Contraventions with Policy & Procedures & Emergency

Plans

Serious Occurrence Policy

Page 36: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Page 36 of 3

Medication Policy

Program Statement

Program Statement Implementation Policy

Supervision of Volunteers & Student Policy

Staff Training and Development Policy

Wait List Policy

Provide an overview of the program, expectations

Review policies and procedures

All volunteers/students will be assigned to an RECE staff member whose responsibility is

to supervise and mentor their participation in Mrs. Park’s Schools;

Monitor that the Volunteer – Student policy is adhered to.

The student’s field placement expectation is to be determined by the assigned

Mrs. Park’s supervisor in conjunction with the field placement supervisor.

Revised January 2017

NON DISCRIMINATION POLICY

Our company/school/employees uphold equal opportunity and Non-

discrimination policies by which discrimination on the grounds of race,

creed, colour, national origin, political or religious affiliation, sex, sexual

orientation, age, marital status, family relationship and disability is

prohibited by or within the organization.

PARKING

PARKING IS AVAILAVBLE IN FRONT OF THE CHURCH ON McRAE DR.

PLEASE DO NOT PARK IN THE CIRCLE AREA OFF MILLWOOD ROAD

reserved spaces for church staff are at the back of the church

please turn off your vehicle

be mindful of parents and children who are in the immediate area

lock your doors if valuables are left in your car

never leave children unattended in your car

Page 37: MRS. PARK’S SCHOOL PARENT HANDBOOK - Originals/2017-2018 Forms... · 2018-03-29 · MRS. PARK’S SCHOOL PARENT HANDBOOK Welcome, in this handbook are descriptions of some of our

Page 37 of 3