February 2008

Ashwani ChandhokDirector, Enterprise Architecture Group

Enabling Integrated Citizen Services DeliveryValue Added Data Center Framework

3 Pronged Approach3 Pronged Approach

Increase reach of Services to

Citizens (The

consumers)

Value Added Data Center (Host and Deliver

services)

Ensure Benefits reach all intended stakeholders

Increase reachIncrease reach

Increase reachIncrease reach

Citizen Master Data can be used to ascertain Benefit Entitlement of a citizen for a number of other Govt. Welfare Programs – some examples…

• e.g all BPL card holders are eligible for Health Insurance

• e.g all BPL card holders are eligible for kerosen provided that they do not have a LPG connection

• e.g all BPL card holders are eligible for weaker section housing provided they have not been issued a house under some scheme earlier

• e.g all BPL card holders above 60 years are eligible for old age pension

• e.g all BPL card holders will be eligible for NREGS

and others based on the Govt. policy….

Auto - Identification of beneficiaries

Query based on criteria

Inform beneficiary

Beneficiaryproves identity

Benefit delivered

OutcomeMonitoring

Inform beneficiary

Citizen applies for a benefit

Citizen appliesfor a benefit

Workflow process to approve sanction of benefit

Check for eligibility

Benefit delivered

OutcomeMonitoring

Ensure Benefits reach to intended citizen groupsEnsure Benefits reach to intended citizen groups

Ensure Benefits reach to intended citizen groupsEnsure Benefits reach to intended citizen groups

Enrolment / Identification of a citizen for eliminating duplicate cards

• Facial features• Iris• Finger prints

Electoral Database

Gas consumers

Citizen Data Hub

Capture Biometric Information of citizens, Integrate with other Databases

Results in a Citizen Data Hub – A single view of a citizen

Ensure Benefits reach to intended citizen groupsEnsure Benefits reach to intended citizen groups

Reporting & Analytics

• Analysis by Type of Card, Regions, type of food grains, FPS dealer

• Identify households eligible for a particular benefit / scheme based on entitlement criteria

• Reports on the households benefited by a particular benefit / scheme

Ensure Benefits reach to intended citizen groupsEnsure Benefits reach to intended citizen groups

Value Added Data Center

IT and eGovernance Infrastructure

AC

1. Augment the functionality provided by host application• Better Reporting• Better Performance• Increase Quality of Master Data Information• In built High Availability

2. Standardize security approach3. Leverage Best Practices of Infrastructure Management4. Standardize integration approach

AC

Data Center Core Services ArchitectureData Center Core Services ArchitectureIn

fr astru

ct u

r e M

an

ag

em

en

t

Content – Structured Content – Unstructured

Reporting Applications

Custom Applications Packaged Applications

Process / Business Rules Management - Internal

En

d t

o E

nd

Secu

rity

Man

ag

em

en

t

Access / Interaction Mechanisms

Process / Business Rules Management - External

Master Data Management

AC

Process Integration LayerProcess Integration Layer

• Data and process integration across heterogeneous platforms

• Ability to organize and aggregate discrete services into composite business process flows

• Ability to define policies • Support for business

activity monitoring • Full life-cycle support for

design, development, testing, deployment and versioning of services

AC

Intelligence LayerIntelligence Layer

• Dashboard like environment where the end user can work with live reports, charts etc.

• Proactive intelligence solution that provides business activity monitoring

• Full analytical functionality

• High-volume report generation

• Single, logical view of all enterprise data across multiple operational and analytic sources.

ApplicationDatabase

Custom2005 Reporting

Services

B/WE-BusinessSuite

HR Data Siebel

Intelligent Request Generation and Optimized Data Access Services

Enterprise Business Model Metadata Services

Data Mining Services

Intelligent Multi-Level Caching Services

Files/XML

Analytics Server

Real-Time Decisions Engine

Multidimensional Calculation and Integration Engine

All relevant enterprise data sources

Relational (SQL) Sources

Intelligence Dashboards

Information Access, Analysis and Delivery Options

AdvancedReporting

MarketingSegmentation

Data Mining

In-ContextOperational

Insight

MobileAnalytics

ProactiveDetectionAnd Alerts

Ad-hoc Exploration

Web Services& Integration

Open Intelligence Interface

AC

Consolidate Citizen Master DataConsolidate Citizen Master Data

Passport

BPL

Land Record

Grievance

Call Center

Election Data

CentralCentral

CitizenCitizen

Data StoreData Store

PDS• Central Data Store• Integration Services• Hub to Spoke Mapping• High Volume Import• Data Quality Tools• Data Librarian Function &

Processes• Single Source Of Truth

Record• Security & Privacy

Infrastructure• Extended Relationship

Management

AC

End to End Security ManagementEnd to End Security Management

Access ManagementSingle Sign On eSSO Federation

Identity Administration & Provisioning

Directory ServicesLDAP Virtual Directory Meta Directory

EncryptionAt Rest In Motion Backup

DataClassification

RestrictedAccess

Secure ApplicationsE-Business Suite, PeopleSoft, Siebel, Custom, Legacy

Access

Control

Data

Privacy

Observe Security Best Practice

during Development

Network Security

Secure ClientsObserve Security

Best Practice At Clients

Au

dit an

dC

om

plian

ce

Infrastru

cture M

anag

emen

t

Physical Security

OS Layer SecurityAC

Consolidate ManagementConsolidate Management

•Simplified Management•Self-monitoring Architecture•Application Service Level Management•Systems Monitoring•Comprehensive Database Management•Integrated Performance Management•Complete Database Management Solution•Application Server Management•J2EE Administration•Service Level Reporting•Enterprise Configuration Management

AC

Information Access LayerInformation Access Layer

• Flexible & Intuitive presentation framework

• Multi-device access• Personalization• Collaboration• Search• Multi-language interface

AC

AC

AC

Increased Return on TaxIncreased Return on Tax

Delivering Benefits where they BelongDelivering Benefits where they BelongEmployment,Electricity, Food, Employment,Electricity, Food, Agri credit, Drought relief etc..Agri credit, Drought relief etc..

- Building Citizen / Farmer Data Hub- Building Citizen / Farmer Data Hub

Improving Delivery of ServicesImproving Delivery of Services- Citizen interaction center for ULBs- Citizen interaction center for ULBs

- Rural Interaction center - Rural Interaction center

Infrastructure &Infrastructure &Services Efficiency Services Efficiency - Water Utilities- Water Utilities- Electric Utilities- Electric Utilities- Irrigation- Irrigation- Law enforcement- Law enforcement- Municipal Mgt Sys- Municipal Mgt Sys- Health Care- Health Care- Disease Surveillance- Disease Surveillance- Education- Education- Human Resource MgtHuman Resource Mgt- Procurement- Procurement- Grants Management- Grants Management- Project Management- Project Management- Collaboration toolsCollaboration tools

Complete E-Gov Architecture to enable the above areas Complete E-Gov Architecture to enable the above areas

Capacity Building Initiatives to Drive adoption Capacity Building Initiatives to Drive adoption

SummarySummary

February 2008

Ashwani ChandhokDirector, Enterprise Architecture Group

Enabling Integrated Citizen Services DeliveryValue Added Data Center Framework