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Sometimes it takes a critical situation for a company to earn the opportunity to reveal its true capabilities.

This is what happened after two days of torrential rains caused flooding and power outages at the General Motors Technical Center, the control facility for the company’s worldwide manufacturing, in Warren, Mich. (just north of Detroit).

August storms dumped over 30 million gal-lons of water on the 330-acre campus which houses more than 19,000 employees and includes 25 main buildings and 11 miles of roads and tunnels.

About 60 percent of the campus lost electric-ity and many of the buildings were flooded with over 7 feet of water.

MPW Industrial Services arrived at the site on August 9, one day after Detroit recorded 4.57 inches of total rainfall — the second-heaviest calendar-day rainfall on the city’s record. The only wetter day in the Motor City’s history was a 4.74-inch deluge on July 31, 1925.

ICG Area Sales Manager John Stasie was the first MPW representative to arrive at the Technical Center after Aramark — GM’s site-maintenance management company — asked MPW for assistance. Stasie was already authorized to visit the site and was familiar with the people there.

Stasie’s role at the site was to organize MPW’s operations and act as a liaison to Aramark and GM.

MPW’s emergency-response operations included 40 workers and eight trucks. Crew leaders Derek Weatherwax and Matthew Strawser managed the teams, utilizing MPW’s Outage Trailer as a central command station. MPW crews worked 24 hours a day in 12-hour shifts for 18 days.

MPW crews traveled to Warren from Hebron, Cleveland, Pittsburgh and Savannah, and completed cleaning projects ranging from hydroexcavation to vacuuming water from submerged mechanical rooms, to power-washing tunnels and basements.

Every day MPW is evolving, expand-ing into new markets and utilizing new technologies.

As this progress occurs, it is essential that MPW Industrial Services redefine its corporate values and how those values are communicated.

The first step in this process was the crafting of a new corporate mission statement.

MPW’s mission: Create and enhance enduring customer relationships through safety, innovation and ser-vice.

Corporate Training and Development Manager Todd Greer led the process of developing the message, which was approved by the Executive Committee on October 13.

“The most critical element of the new mission statement is that it’s not about us,” said Greer. “It’s about MPW’s inter-nal and external customers. We chose to make our statement about others because it is our commitment to our clients that will drive our success.”

Greer, who came to MPW in June of this year, was impressed with the en-gaged and open-minded nature of the MPW executives who were involved in creating the statement.

“The project was the most cooperative effort I’ve witnessed in a long time,” he said. “I was thrilled with the idea-

MPWLEADEROctober 2014“Our commitment to our clients will drive our success.” — Todd Greer

Continued on page 2 Continued on page 3

MPW’s emergency-response skills make a splash at GM Tech Center

Mission Accomplished

New corporate message aimed at MPW’s internal,

external customers

October is National Breast Cancer

Awareness Month!

October 18 is Sweetest Day!

Show that special someone that you care!

A friendly reminder:

In order to portray a consistent, professional image, please remember to utilize the Marketing Department as a resource for any signage or other marketing collateral that utilizes an MPW logo or photo.

MPW’s Branding Guidelines, Letterhead Templates, PowerPoint Templates and logos and are available on SharePoint under Marketing.

INDUSTRIAL SERVICES

Tech Center continued from page 1

“This project displayed a great collaborative effort from MPW and other contractors to assist Aramark and GM,” said Stasie. “It was a great opportunity for us to expose Aramark to the quality and expertise of MPW. Our perfor-mance will pave the way for future opportunities and partnerships with GM and Aramark locations around the country.”

GM’s CEO Mary Barra and Tech-nical Center Maintenance Man-ager Greg Combs were among those who expressed their thanks to MPW for its work during the crisis.

“Your company helped in many ways by bailing out millions of gallons of water, restoring power and repairing significant dam-age,” said Combs. “MPW ensured our customers’ needs were met by focusing on safety, and your expertise and dedication made recovery of operations as fast and as safe as possible.”

MPW Family Day

App of the Month: ShazamShazam is the best way to identify music and TV. In seconds you’ll know the name of any song or learn more about what you’re watching.

Chili Cookoff and Health Fair

Mission Statement continued from page 1

sharing process. It got everyone reflecting on our corporate values, on who we are, and what MPW means to our people and customers. It was important to everyone involved that we captured the right messag-ing.”

A key aspect of an effective mission statement is that it must align with the company’s culture.

Leadership felt the best way to keep the mes-sage consistent with the way MPW operates was to keep it clear and succinct. The Execu-

tive Committee condensed the verbiage until it contained just 11 words. The tricky part of that process was making sure the statement didn’t sacrifice context as it lost text.

The completion of the mission statement marks the begin-ning of Greer’s corporate culture initiative, which will coordinate MPW’s

training and communications procedures with the company’s business objectives.

The mission statement will gradually be incorporated into MPW’s signage, website and other marketing materials.

Create and enhance enduring customer relationships through safety, innovation and service.

Anniversaries• 28 YEARMELISSA ANDERSON

• 25 YEARTIMOTHY SWINGLE

• 20 YEARJOHN KUJAWA

• 19 YEARTUNG TRANKIM TRAN

• 18 YEARBARBARA MARIOTTIBOBBY WEBB

• 16 YEAREDWARD BUCKNAMWENDY CARTERWILLIAM GANGIDINEDOCK WOODSON

• 15 YEARBOBBY SHEARER

• 14 YEARDAPHNE HENDRIX

• 12 YEARGENTIL GARRIDO

• 11 YEARSCOTT WARFIELD

• 10 YEARLUCAS BANKSDUANE JOLLIFFDUSTIN KIEBERTERESA WARRENSUSAN WILLIAMS

• 9 YEARKARY ADDISONJAMES BALLINGERDEARL HOLTRICHARD LABILLERUTH PEOPLES

• 8 YEARSTEFANIE COEFREDDIE HAMILTONKRISTEN HARGUSMICHAEL LONGGARY YOUNG

• 7 YEARJASON GLOSSERALFONZIA MALONEY

• 6 YEARJOSEPH CRAWFORDVICTORIA DERANRODNEY JACKSONTIMMY LYNCHTIMOTHY RALSTON

• 5 YEARZACHARY BLACKBURNCASEY BROCKGRETCHEN CACHORYAN DOUGLASMICHAEL EMERICKCHARLES NORMANEDGAR STEWARTTRACY WOLFE

Chili Cookoff winners John Schouster, Amber Far-ris and Aaron Thompson

Leader Spotlights

Family: Wife Kristen and sons Logan and EvanPlaces lived: Chesterland, Ohio; Rochester, N.Y.First Job: Lifeguard at a Boy Scout campHobbies: Collecting antiques, readingLittle Known Fact about yourself: Hawaiian-shirt Friday enthusiastFavorite Lunch Spot: Anywhere with sushiFavorite Sports Team: BuckeyesFavorite Smell: SawdustFavorite Song: “House of the Rising Sun” by The AnimalsFavorite Season: AutumnFavorite Movie: “Monty Python and the Holy Grail”What was the last book you read? “The Warded Man” by Peter V. BrettFavorite Vacation Spot: Costa RicaAlways wanted to try… Spear fishingThree words to describe yourself: Dedicated, keen, mentally agileSuperpower you wish you had: OmniscienceYour secret to a good life: Only worry about things you can changeMost Cherished item(s): The chest my family brought over from England in 1780Can’t go a day without… At least four hours of sleep, or three hours and a MonsterThe one thing you will never understand: I will understand everything!What helps you unwind after work? Playing with my kidsOn the weekends you can be found… Working around the house or more likely whatever my wife has plannedWhat drives you? MyselfGreatest Accomplishment? Building a house One day to live, what do you do? Spend a day at the beach with my wife and kidsWhat is your favorite thing about working at MPW? The generosity of the MPW family and all of the people who work here

DEAN MILLERSOFTWARE DEVELOPMENT MANAGER

HEBRON, OHIO

Family: Daughter, son-in-law, 3 grandchildren, 3 brothers & 1 sisterPlaces lived: Grand Rapids, Mich.; Phoenix; De-troit; Chattanooga, Tenn.First Job: Construction Hobbies: Photography, travelingLittle Known Fact about yourself: I’m a car guy Favorite Lunch Spot: SubwayFavorite Sports Team: Arizona State… Go Sun Devils Favorite Smell: Freshly baked cookiesFavorite Song: Any classic rockFavorite Season: SummerFavorite Movie: “Kelly’s Heroes” What was the last book you read? “Technology of the Gods: The Incredible Sciences of the Ancients” by David Hatcher Childress Favorite Vacation Spot: Anywhere there is a beach Always wanted to try: Hot air ballooningThree words to describe yourself: Intelligent, re-sponsible, hardworking, (modest, too)Superpower you wish you had: Immortality Your secret to a good life: I’ll let you know when I figure that one out Most Cherished item(s): My grandchildrenCan’t go a day without: Ice CreamThe one thing you will never understand: Wom-en & stupid people What helps you unwind after work: Mmm-mm……. BeerOn the weekends you can be found: At work What drives you? The desire to be a better person Greatest Accomplishment? Raising my daughter One day to live, what do you do? Have a party with my family and friends What is your favorite thing about working at MPW? Paid Vacations

MATT MORGANTEAM LEADER, INDUSTRIAL WATER

WILKES-BARRE, PA.

Family: Wife Denise; sons Matthew, Chase, (twins) Cody & CadenPlaces lived: Wilkes-Barre, Pa.First Job: KFCHobbies: Hunting, fishing and Wiffle ballLittle Known Fact about yourself: I help run a Wiffle ball leagueFavorite Lunch Spot: King of Kings GyrosFavorite Sports Team: PhilliesFavorite Smell: LacosteFavorite Song: “Break Stuff” by Limp BizkitFavorite Season: FallFavorite Movie: “The Hangover”What was the last book you read? “BoneMan’s Daughters” by Ted DekkerFavorite Vacation Spot: HomeAlways wanted to try… SkydivingThree words to describe yourself: Honest, caring and trustworthy Superpower you wish you had: FlyingYour secret to a good life: A good wifeMost Cherished item(s): Guns, bow, my familyCan’t go a day without… My phoneThe one thing you will never understand: NAS-CAR What helps you unwind after work? Watching my kidsOn the weekends you can be found… OutdoorsWhat drives you? To be the bestGreatest Accomplishment? My familyOne day to live, what do you do? Spend it with my Greatest AccomplishmentsWhat is your favorite thing about working at MPW? Hours and the weekly pay

DAVE FOPMAOPERATIONS MANAGER

VW CHATTANOOGA

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