Employee Skills Course Catalog

Employee Skills, Personal Growth, and Wellness Your Ideal Computer Setup

Your Future with the Company Workplace Communication: Presentations and Nonverbal Communication - Retail What is Stress in Retail? What are Emotions in Retail? Utilizing Web Search Engines Using Words or Figures for Numbers Using the Control Panel in Windows Using Predicates, Objects, Complements and Modifiers Using Phones in the Office Using Numbers for Time and Money Using Files, Folders and Help in Windows Using Computers in the Office Using Computer Output Devices Using Clauses and Sentences Using and Identifying Phrases Understanding Your Learning Style - Retail Understanding Computer Memory and Input Devices U.S. Postal Service Mail Services Typical Word Usage Problems Typewriters, Copy Machines, Calculators and More Types and Anatomy of Meetings Travel and Automobile Expense Reports Transitions, Repetition, Parallelism and Avoiding Redundencies/Cliche Time Management with Plans and Scheduling Time Management and Preventing Procrastination The Semicolon, Colon, and Quotation Marks The Period, Question Mark, and Exclamation Point The Business of Communication - Retail Telephone Usage Telephone Special Services, Cellular Phones and Fax Machines Surfing the Net Substance Abuse: Supervisors' Responsibilities Substance Abuse: Problems and Effects Substance Abuse: Addressing Abuse Subject and Verb Relationships Stress Management: Taking Care of Yourself

Employee Skills, Personal Growth, and Wellness Stress Management: Stress Awareness Comes First

Stress Starting and Using Programs in Windows Spelling: Applying the Office Dictionary Sending Packages Selling You: Branding Your Resume - Retail Scheduling Meetings Reducing Stress: Techniques to Relax Reducing Stress: Meditation and Visualization Reducing Stress Through Time Management Recognizing Common Barriers to Communication - Retail Protecting Against Viruses Proper Grammar: Prepositions Proper Grammar: Nouns Proper Grammar: Introduction to Verbs Proper Grammar: Introduction to Pronouns Proper Grammar: Introduction to Adverbs Proper Grammar: Conjunctions Proper Grammar: Articles, Determiners, Quantifiers, and Interjections Proper Grammar: Advanced Verbs Proper Grammar: Advanced Pronouns Proper Grammar: Advanced Adverbs Proper Grammar: Adjectives Pronoun Problems Promoting Ethical Values and Behavior - Retail Professional Email Protocol Preventing Computer Vandalism Presenting at a Web Conference Postal Automation Planning for a Business Trip Parentheses, Brackets, the Hyphen, and the Slash Overview of Web Conferences Overcoming Barriers to Workplace Communication - Retail Other USPS Services Other Types of Letters and Business Communication Organizing Computer Files Organizing and Planning a Web Conference

Employee Skills, Personal Growth, and Wellness Organizing and Alphabetizing Files

Organizational Structure of an Office Operating Systems Overview and Introduction to Windows Office Spelling: Confusing Homonyms, Compounds and Negative Formations Numbers and Numerals Negotiating a Job Offer - Retail More SBA Loan Programs Modifiers and Sentence Structure Varieties Messages, Dictation and Transcription Meeting Agendas and Minutes Measurements and Magnitudes with Numbers Managing Stress - Retail Making Travel Plans and Reservations Maintaining Your Computer's Security Mailing Letters Linking Ethics to Stress and Emotions - Retail Laptop Computers and Computer Maintenence Italics, the Apostrophe, Dash and Ellipses Introduction to Email Introducing Office Management International Travel for Business Improving Your Daily Routine Improving Your Critical Thinking Skills - Retail Healthy Office Seating Grammalogues, Legal Documents and a Glossary Good Communication Giving Your Best Presentation Fundamental Email Functions Frequent Word Usage Mistakes Financing Solutions for Small Businesses Filing Business Taxes Filing and Record-Keeping Exploring Web Features Ethics in Business Ending a Business Letter Email Blunders to Avoid Email Attachments

Employee Skills, Personal Growth, and Wellness Destressing your Inner and Outer World

Dealing with Stressful People Customer Service Communication Skills Correct Word Usage Connecting with Other Computers Conflict Management Conferences Computer Storage Devices Computer Networking Communication Channels - Retail Communicating Ethically in Retail Communicating Effectively in Retail Common Word Usage Errors Business Math Business Graphs, Charts and Other Calculations Business Email Guidelines Business and Financial Information for Small Businesses Bookkeeping and Accounting Beginning a Business Letter Basics of Ergonomics Basics of a Business Letter Basic Uses of the Comma Basic Training for New Dads: Paternal Postpartum Depression Basic Training for New Dads: An Overview Basic Training for New Dads: A Cheat Sheet Banking 101 Balancing the Books Arranging Your Ergonomic Workstation Alternatives to the U.S. Postal Service Advanced Uses of the Comma Advanced Spelling: Suffixes and Capitalization Advanced Presentation Skills Accounting Statements, Balance Sheets and More! Accessing Internet at the Office

Management and Professional Effectiveness Working within the General and Specific Environment - Retail

Working with Psychological Biases in Negotiation - Retail Work Teams - Types and Environments - Retail Work Team Characteristics - Retail Win-Win Negotiations for Conflict Resolution - Retail Why Teamwork Works - Retail Utilizing Power and Influence Effectively - Retail Using Third-Party Interveners - Retail Ups and Downs of Adapting to Change - Retail Understanding Two Theories About Change - Retail Understanding the Behavior of Leaders - Retail Understanding Successful Negotiation - Retail Understanding Power and Dependency - Retail Understanding Organizational Behavior - Retail Understanding Motivation - Retail Understanding Decision Making - Retail Understanding Conflict in the Workplace - Retail Transitioning to Management - The First Year - Retail Top 10 Mistakes of Managers - Retail Tools and Knowledge for Successful Plans - Retail The Theory of Reinforcement - Retail The Team and the Organization - Retail The Team and Its Members - Retail The Prisoner's Dilemma in Negotiation - Retail The Four Levels of Management - Retail The External Environment - Retail Team Training, Compensation, and Recognition - Retail Team Autonomy and Degrees of Freedom - Retail Talking About Change - Retail Tactics for Creating Value - Retail Tactics for Claiming Value - Retail Rational Decision Making - Retail Questions We Ask About Change - Retail Planning for a Negotiation - Retail Planning at the Top and Senior Level - Retail Organizational Strategy - Retail Operational Plans: The Standing Plan - Retail

Management and Professional Effectiveness Operational Plans: The Single Use Plan - Retail

Operational Plans: Budgets - Retail Negotiation Strategies: Zone of Agreement, Reservation Point, and BATNA - Retail Negotiating Through Agents - Retail Negotiating on Teams and Task Forces - Retail Negotiating Electronically - Retail Motivation and Job Performance - Retail Motivating Employees: Part 2 - Retail Motivating Employees: Part 1 - Retail Minimizing Gossip and Rumor - Retail Maximizing the Communication Process - Retail Mastering Cross-Cultural Negotiations - Retail Managing the Stages of Groups - Retail Managing the Negotiator's Dilemma - Retail Managing Teams within a Retail Company Managing Teams Ethically - Retail Managing Team Development - Retail Managing Politics in Retail Managing Others' Impression of You - Retail Managing Diversity in Retail Management Skills - What Does it Take? - Retail Making Delegated Decisions Work for You - Retail Making Decisions as a Group - Retail Making Consultative Decisions Work for You - Retail Making Consensus Decisions Work for You - Retail Making Command Decisions Work for You - Retail Making a Plan that Works - Retail Maintaining Organizational Culture - Retail Keys to Lively and Effective Meetings - Retail Key Tools and Knowledge of Motivation - Retail Key Tools and Knowledge for Team Leading - Retail Increasing Team Effectiveness - Retail Identifying the Characteristics of Leaders - Retail Identifying the Characteristics of a Successful Team - Retail Identifying the Causes of Conflict - Retail Identifying and Overcoming Business Challenges - Retail How Perceptions and Expectations Affect Motivation - Retail

Management and Professional Effectiveness Helping Yourself and Others Through Change - Retail

Handling Conflicts in Low-Value Relationships - Retail Handling Conflicts in High-Value Relationships - Retail Handling Conflict with the Thomas-Kilmann Model - Retail Goal Theory - Retail Five Tips for New Managers and Supervisors - Retail Extrinsic and Intrinsic Rewards - Retail Expectancy Theory - Retail Evolution of Management - Retail Ethical Challenges in Negotiation - Retail Embedding Organizational Culture - Retail Developing Your Leadership Style - Retail Designing and Managing Effective Teams - Retail Demystifying Management - Retail Decision Making: An Overview - Retail Decision Making: A Model for the Best Style - Retail Dealing with Difficult SItuations - Retail Creating and Maintaining a Successful Organizational Culture - Retail Creating an Effective Leadership Style - Retail Competitive Advantage in Organizational Strategy - Retail Claiming vs. Creating Value in Negotiation - Retail Changing Organizational Culture - Retail Change Theory: Using a Change Model - Retail Benefits and Pitfalls of Planning - Retail Avoiding Pitfalls in Negotiation - Retail Avoiding Faulty Decision Making - Retail Analyzing Social Networks in Retail An Introduction to Productive Conflict Resolution - Retail

Supply, Operations, and Project Management Working With Status Reports - Retail

Validating Project Needs and Wants - Retail Using Tools and Technology for Planning and Production Using The Critical Chain - Retail Using Gantt Charts for Your Project - Retail Understanding What Drives Your Project - Retail Types of Work Teams - Retail Turning a Project into a Process - Retail The Work Breakdown Structure - Retail The Responsibility Matrix - Retail The Project Kickoff Meeting - Retail The Process of a Project - Retail The PERT Chart - Retail The Basics of Total Quality Management - Retail Stakeholder Analysis Matrix - Retail Stakeholder Analysis Alternatives - Retail Shortening the Critical Path - Retail Separating and Ranking Needs and Wants - Retail Responsibility Allocation - Retail Quantifying Project Risks - Retail Projects as a Form of Work - Retail Project Tasks and Sub-Tasks - Retail Project Scheduling: Overlapping Tasks - Retail Project Scheduling: Critical Path - Retail Project Scheduling: Changing the Plan - Retail Project Scheduling: Basic Concepts - Retail Project Resource Planning - Retail Project Proposals - Retail Project Process Model - Retail Project Planning Summary - Retail Project Organization in the Planning Process - Retail Project Management Program Opener - Retail Project Management Program Closer - Retail Project Complexity Analysis - Retail Project Budgeting - Retail Project Authority Planning - Retail Problem Solving on Projects - Retail

Supply, Operations, and Project Management Post-Project Evaluation - Retail

Planning Project Phases - Retail Planning Process Summary - Retail Overview of Project Stakeholders - Retail Operations Management in Manufacturing Operations Management for Service Providers - Retail Managing the Production Process through Facility Layouts Managing the Production Process Managing Project Portfolios - Retail Managing Project Closure - Retail Leading a Team as it Forms and Grows - Retail Introduction to Project Planning - Retail Introduction to Project Management - Retail Intro to Scrum - Retail Impact of Constraints - Retail Identifying Project Risks - Retail Identifying Personnel - Retail How Teams Form and Grow - Retail Getting Project Requests Right - Retail Garnering Agreement on Project Requirements - Retail Facility Planning and Management for Service Providers - Retail Exploring the History of Agile - Retail Estimating Task and Activity Durations - Retail Effective Styles for Interpersonal Communication - Retail Developing a Project Goal Statement - Retail Determining Project Requirements - Retail Defining Project Problems or Opportunities - Retail Dealing with External Approvals - Retail Day-to-Day Project Management - Retail Cross-Cultural Considerations for Managing Projects - Retail Controlling Change in Project Management - Retail Contingency Planning - Retail Communicating with Your Project Team - Retail Collaborative Project Management in the Cloud - Retail Building Commitment - Retail Brainstorming Project Tasks - Retail Basics of the Project Pre-Work Process - Retail

Supply, Operations, and Project Management Alternative Routes to Accomplishing the Project Goal - Retail

Human Resource Development Management and Professional Effectiveness Worker’s Compensation Overview - Retail

Understanding the Interrelation of Leave & Disability Laws - Retail Understanding Motivation: Processes that Inspire - Retail Understanding Motivation: Meeting Employee Needs - Retail Understanding Motivation: Managing Expectations - Retail Reasonable Accommodation Under the ADA - Retail Performance Management: The Coaching Conversation - Retail Performance Management: Setting Goals - Retail Performance Management: A Systems View - Retail Performance Management: A Manager's Responsibility - Retail Navigating Religious Non-Discrimination Laws - Retail Motivating Employees: Rewarding Performance - Retail Motivating Employees: Designing Satisfying Jobs - Retail Motivating Employees: Creating an Inspiring Workplace - Retail Motivating Employees: Appraising Performance - Retail Minimizing the Legal Risk of Terminations - Retail Minimizing Dilemmas in a Diverse Workplace - Retail Maximizing Demographic Diversity - Retail Managing Conflict in the Workplace - Retail Making Sense of FMLA and Other Leave Laws - Retail How Attitudes affect Employee Behavior - Retail Exploring Cultural Diversity - Retail Determining Overtime Exemptions - Retail Determining Hours Worked - Retail

Marketing, Advertising, and Sales Where Do Product Ideas Come From? - Retail

What is Marketing? - Retail What is a Product? - Retail What are the 6 "Cs" of a Sales Approach? - Retail Using SPIN Selling in Your Presentation - Retail Using Prospecting in the Selling Process - Retail Using FAB to Sell Effectively - Retail Using Business Etiquette in Sales - Retail Using Adaptive Selling to Make the Sale - Retail Understanding the Steps in Sales Negotiations - Retail Understanding the Reasons Behind Objections - Retail Understanding the Benefits of Consultative Selling - Retail Understanding the B2B Buying Process - Retail Understanding Techniques for a Sales Approach - Retail Understanding Sales as a Career - Retail Understanding Integrated Marketing Communications - Retail Understanding Communication in Sales - Retail Understand Your Industry - Retail Turning Customer Satisfaction into Customer Loyalty - Retail Tracking Marketing and Communications Campaigns - Retail The Role of Public Relations in Earned Media - Retail The Product Life Cycle - Retail The Marketing Environment: The Basics - Retail The Marketing Environment: Generational Differences - Retail The Marketing Environment: Consumer Behavior - Retail Strategizing for Your Sales Presentation - Retail Staying Motivated in Sales - Retail Solving Your Customer’s Needs - Retail Setting Communication Objectives - Retail Setting and Managing Your Sales Goals - Retail Setting a Marketing Communications Budget - Retail Selling You: Starting a New Job - Retail Selling You: Preparing for a Job Interview - Retail Selling You: Practicing for Your Job Interview - Retail Selling You: Overcoming Objections in a Job Interview - Retail Selling You: Networking for Success - Retail Selling You: Negotiating a Job Offer - Retail

Marketing, Advertising, and Sales Selling You: Incorporating Your Brand in Your Elevator Pitch - Retail

Selling You: Guiding Your Career through Informational Interviews - Retail Selling You: Getting the Word Out - Retail Selling You: Developing Your Prospecting Skills - Retail Selling You: Developing Your Personal Brand - Retail Selling You: Defining Yourself in Your Career - Retail Selling You: Creating a Business Plan - Retail Selling through the 7-Step Process - Retail Selling Effectively in B2B Situations - Retail Selecting Target Markets - Retail Sales Strategies for Handling Objections - Retail Promoting a Product - Retail Product Development and Patents Pricing a Product - Retail Preparing for Your Sales Pre-approach - Retail Preparing for Your Sales Call with “SMART” Goals - Retail Practicing for Your Sales Presentation - Retail Placing a Product: Exploring Distribution - Retail Placing a Product: Creating Value With Supply Chains - Retail Personal Selling in Retail Overcoming Sales Approach Obstacles - Retail Organizing Your Sales Presentation - Retail Organizing your Prospect Information - Retail Negotiating the Sale - Retail Modifying Your Sales Strategy for Customer Satisfaction - Retail Maximizing Your Sales with Time Management - Retail Managing Yourself in Sales - Retail Managing Your Sales Prospects - Retail Making Your Sales Presentation Stand Out - Retail Making Your Sales Approach Effective - Retail Introducing the Marketing Mix - Retail Identifying the Traits of a Successful Salesperson - Retail Identifying the Right Location for Your Sales Presentation - Retail Identifying Business Opportunities - Retail Forming Strategies for the Sales Approach - Retail Forecasting Demand & Breakeven Analysis - Retail Following up on Your Sale - Retail

Marketing, Advertising, and Sales Finding Good Prospects - Retail

Exploring Entrepreneurship in Sales - Retail Establishing Trust with Customers - Retail Entrepreneurship in Sales: Getting Started - Retail Effective Selling in a Retail Environment Dressing for Your Sales Presentation - Retail Developing a Value Proposition - Retail Designing Marketing Communications - Retail Defining the Wants and Needs of Customers - Retail Creating an Effective Sales Proposal - Retail Communicating Effectively in Sales - Retail Closing the Sale - Retail Choosing an Effective Closing Method - Retail Addressing Objections in Sales - Retail

Human Resource Development What Makes a Great Place to Work? - Retail

What is New Employee Onboarding? - Retail Understanding Emotion in the Workplace - Retail The Legal Environment in Human Resources - Retail Reporting and Preventing Harassment - Retail Performance Appraisals - Retail Onboarding: Why You Should Care - Retail Onboarding: Transmitting Culture - Retail Onboarding: The Power of Day One - Retail Onboarding: Orientations - Retail Onboarding: Best Practices - Retail Onboarding Tools - Retail Non-Discrimination and Non-Harassment Policies - Retail Motivation: Ethical Strategies - Retail Motivating Employees Ethically - Retail Matching Personality to the Right Job - Retail Introducing Human Resource Management - Retail Improving Employee Attitude and Job Satisfaction - Retail HR: The Cornerstone of Successful Organizations - Retail How Personality affects Employee Behavior - Retail

Human Resource Development How Perceptual Style affects Behavior - Retail

How Ethics affect Attitude and Behavior - Retail Hiring Employees - Retail Harassment Prevention: Managers' Responsibilities - Retail Harassment Basics: Employment Law in the Workplace - Retail Exploring the Need for Labor Unions - Retail Exploring Russian Culture Exploring Latino Culture Exploring Indian Culture Employee Compensation and Benefits - Retail Discrimination and Harassment Basics - Retail Developing Employees - Retail Basics of the Americans with Disabilities Act - Retail

Strategic Planning, Change Management, Global Business, and Leadership What is Economics?

Understanding the Impact of Culture in Your Company - Retail The Innovation Curve - Retail The Globalization of Business The Global Business Environment: Working in Different Economies The Global Business Environment: Maximizing Cultural Awareness Strategic Planning at its Best - Retail Reducing International Trade Barriers Recognizing Trade Controls Opportunities in International Business Measuring the Health of the Economy Maximizing the Benefits of Your Company's Structure - Retail Marketing the Culture of Your Company - Retail Managing Change in Your Company - Retail Leading by Listening - Retail Leadership: Trusting Others - Retail Leadership: Giving Non-Cash Recognition - Retail Leadership: Earning Trust - Retail Leadership vs. Management - Retail Leadership and Ethics - Retail Introducing the Foundations of Business

Strategic Planning, Change Management, Global Business, and Leadership Implementing the Strategic Plan - Retail

Identifying the Culture of Your Company - Retail Identifying Obstacles to Organizational Change - Retail Government's Role in Managing the Economy Creating and Maintaining the Culture of Your Company - Retail Constructive Feedback - Retail Changing the Culture of Your Company - Retail

Finance and Accounting Using ROA and ROE as Performance Indicators - Retail

Understanding Bonds and their Values - Retail The Triple Bottom Line - Retail The Role of Accounting in Business - Retail ROI: Calculating the Payback Method - Retail ROI: Calculating Net Present Value - Retail ROI: Calculating Internal Rate of Return - Retail Reviewing the Basics of Business Structures - Retail Performance Drivers: Calculating Margins - Retail Performance Drivers: Calculating Asset Efficiency - Retail Linking Risk and Return to Business - Retail Investing With the Time Value of Money - Retail Intro to Financial Analysis - Retail International Finance Considerations for Business - Retail Financial Statements: Reading an Income Statement - Retail Financial Statements: Reading a Statement of Cash Flows - Retail Financial Statements: Reading a Balance Sheet - Retail Financial Statements: Introducing the Statement of Cash Flows - Retail Financial Statements: Introducing the Income Statement - Retail Financial Statements: Introducing the Balance Sheet - Retail Financial Statements: An Introduction - Retail Efficiency Indicators: The Cash Conversion Cycle - Retail Efficiency Indicators: Days Receivable - Retail Efficiency Indicators: Days Payable - Retail Efficiency Indicators: Days Inventory - Retail Cost of Capital: What does money cost? - Retail Challenges Facing the Accounting Profession

Finance and Accounting Applying Breakeven Analysis in the Workplace - Retail

Analyzing Financial Leverage for a Business - Retail Accrual Accounting, Part 2 - Retail Accrual Accounting, Part 1 - Retail

Business Law and Ethics Using Power and Influence Ethically - Retail

Understanding Negligence Torts in Business - Retail Top 10 Ethical Issues - Retail The Smell Test: A First Look at Ethics in Business - Retail The Organizational Approach to Ethics - Retail The Individual Approach to Ethics - Retail Stakeholders and Your Ethical Duty to Them - Retail Stages of Corporate Responsibility Selling You: Promoting Your Personal Brand Ethically - Retail Sales and Ethics: Managing Conflicts of Interest - Retail Sales and Ethics: Making Ethical Decisions - Retail Sales and Ethics: Connecting Your Values to Your Career - Retail Reviewing Law and the Legal System - Retail Public Law: Understanding Statutory and Administrative Law - Retail Public Law: Introducing the Principles - Retail Public Law: Government and the Economic Environment - Retail Promoting an Ethical Culture in Your Company - Retail Product Liability: Warranties, Agency and Damages Product Liability: Strict Liability and Negligence Misgoverning Corporations: An Overview Making Ethical Decisions - Retail Linking Ethical Behavior to Your Organization’s Structure - Retail Linking Diversity and Ethics - Retail Leading Your Team Ethically - Retail Identifying Ethical Issues: Part 2 - Retail Identifying Ethical Issues: Part 1 - Retail Handling Conflict and Negotiation Ethically - Retail Getting Down to Business Exploring Competition in Business Environmentalism and Corporate Social Responsibility - Retail

Business Law and Ethics Corporate Social Responsibility: Part 3 - Retail

Corporate Social Responsibility: Part 2 - Retail Corporate Social Responsibility: Part 1 - Retail An Overview of Business Ethics - Retail 10 Important Ethical Questions to Ask - Retail Criminal versus Civil Law for Business

Customer-Facing Skills Understand What Those You Serve Value: Selection Values - Retail

Understand What Those You Serve Value: Evaluation Values - Retail The Four Key Qualities of Stellar Customer Service - Retail Promote Your Service Value - Retail Over-Service to Leave a Lasting Impression - Retail Learn to be On-Stage to Provide the Best Service - Retail Know and Work With the Expectations of Those You Serve - Retail Key Qualities in Building Customer Loyalty - Retail Healing Customer Relationships - Retail Ensure that What You Do Matters: Apply the Customer Window - Retail Diffusing Techniques for Healing Customer Relationships - Retail Characteristics of a Value-Centered Organization - Retail Applying the Service Experience Chart - Retail Applying Service Gap Analysis - Retail