mp version 9 installation manual v9.pdf · the program files are delivered in an executable format...

Installation

manual

MP is a trademark of Técnica Aplicada Internacional, S.A. de C.V.

Copyright

TECNICA APLICADA INTERNACIONAL, S.A. DE C.V.

Av. Reforma No. 7 Desp. 504

Col. Ciudad Brisa

C.P. 53280 - Naucalpan, Edo. de México

MEXICO

Phone/Fax #: (52-55) 5364-5694 5364-5693 5364-5661 5364-5657

Website: http://www.mpsoftwarecmms.com

Printed in Mexico

May 22, 2018

http://www.mpsoftwarecmms.com/

Contents

1. ABOUT THIS MANUAL ....................................................................................................... 1

2. INSTALLATION OF THE MP VERSION 9 ............................................................................ 2

SINGLE-USER INSTALLATION ............................................................................................................. 2 NETWORK INSTALLATION ................................................................................................................... 4

Installation on a server ............................................................................................................ 4 Installation on a workstation ................................................................................................... 6

MODIFYING, REPAIRING, OR REMOVING A PROGRAM INSTALLATION ............................................ 9

3. LICENSE ACTIVATION..................................................................................................... 12

4. MP UPDATE SERVICE ..................................................................................................... 14

INSTALLATION .................................................................................................................................... 15 Installing the service ............................................................................................................. 16 Setting up the Support Center .............................................................................................. 18

5. MAINTENANCE REQUESTS VIA INTRANET/INTERNET................................................... 19

LOCAL INSTALLATION (INTRANET) ................................................................................................... 20 Setting up the Requests Manager ........................................................................................ 21

INSTALLING THE REQUESTS SERVICE IN THE WEBSITE OF THE COMPANY (INTERNET) ........... 22 Installation of the Requests Service in the IIS server of my company ................................... 22 Setting up the Requests Manager ........................................................................................ 30

7. ONCE THE PROGRAMS ARE INSTALLED ....................................................................... 33

Practical video course ........................................................................................................... 33 Creating databases and users .............................................................................................. 33

APPENDIX A. INSTALLATION OF THE REQUESTS SERVICE IN AN EXTERNAL PROVIDER

SERVER .............................................................................................................................. 34

1. ABOUT THIS MANUAL

1 About this manual

This manual covers the installation of the following programs:

• MP version 9 Basic edition

• MP version 9 Professional edition

• MP version 9 Enterprise edition

Regardless of the MP version you have purchased, the installation process for the various versions

remains the same.

During installation, a screen will appear at some point showing all the programs and modules that

may be installed. The programs and modules available for installation will depend on the MP

version purchased by you.

The programs and/or modules are as follows:

• MP

• Spare Parts Inventory

• Tools Tracker

• Databases and Users Manager

• Maintenance Requests

Request Notification

Request Manager

• Video Courses

• MP Update Service

2. INSTALLATION OF THE MP VERSION 9

2 Installation of the MP version 9

The program files are delivered in an executable format that will unzip during the installation

process. Therefore, in order for the programs to be run on the computer, you must first run the

setup program.

This chapter covers the following procedures:

• Single-User Installation: This is used when the Single-User version of the program has been

purchased and shall be installed on a single PC where no programs or databases will be

shared with other users.

• Installation on a server: This is used when the network version of the program has been

purchased and shall be installed on a server where programs and databases will be shared

with other users.

• Installation on a workstation: This is used when the network version of the program has

been purchased and it has been previously installed on a server. This installation sets up

each workstation to be able to run each program and share the databases located on the

server with other users.

SINGLE-USER INSTALLATION

Minimum Hardware Requirements

32/64bit operating system Windows 2000/XP/Vista/7/8/8.1/10

Windows Server 2000/2003/2008/2012

Processor Pentium III 800 MHz or higher

RAM memory Windows 2000/XP: 256 MB (512 MB or higher

recommended

Windows Vista /Windows 7/8/8.1/10: 1 GB (2 GB or

higher recommended)

Disk space 500MB (with video courses installed)

130MB (with no video courses installed)

Monitor 1024x768 pixel resolution, high-density color

NOTE! Before starting the installation process, make sure to login with an account with

administrator privileges.

2 – Installation of the MP version 9 3

Install the MP following these steps:

1. Download and run the MP version 9 installation package.

NOTE! The link for downloading the installation package of the MP version 9 was sent to you

previously for e-mail, if you do not have this e-mail at this moment, you can download the

installation file from our downloads section, selecting the edition of the program related to your

purchase. http://support.mpsoftwarecmms.com/mp_descargas.html

2. Click Install MP and follow the instructions displayed on screen.

NOTE! During the installation process, a similar screen to the following will be displayed. There

you can choose the programs and/or modules you want or do not want to be installed.

http://support.mpsoftwarecmms.com/mp_descargas.html

4 2 – Installation of the MP version 9

NETWORK INSTALLATION

There are two steps to be followed for the network installation:

First. The MP setup should be performed in a shared folder on a server (refer to Installation on a

Server later in this chapter).

Second. From the shared folder on the server, users should run the setup on their own

workstations (refer to Installation on a Workstation later in this chapter).

Installation on a server

Minimum Hardware Requirements on the server

32/64bit operating system Windows Server 2000/2003/2008/2012


RAM memory 512 MB (2 GB or higher recommended)

Disk space 240 MB

To install the programs on a server, you need to have complete network access privileges. The

network installation should be executed by the network administrator.

1. Choose the application you want

or do not want to install. You may

also choose any of its modules

separately.

2. A short description

of the selected

module appears on

the right-hand side.

3. Select the

appropriate option

to install or not to

install the module.


Programs need not necessarily to be installed on the network server; they can be installed on any

PC accessible to all users who will use the programs.

The computer where the programs are to be installed should be continuously turned on, so that

the network-connected Workstations can have access to the programs and shared databases at

all times.





installation file from our downloads webpage selecting the edition of the program related to your


2. Click the MP Install button, select Server option and follow the on-screen instructions.

NOTE! During the installation process a screen will display where you can select a Complete

installation of the MP programs, or perform a Personalized installation. If you choose a

Personalized installation, another screen will appear where you will be able to select the programs

do you wish to install and which programs you do not want to install.



Installation on a server does not create any groups or shortcuts to the programs in the computer.

In order to operate the programs, you need to make an installation on each computer where the

programs are to be operated, by following the next procedure.

Installation on a workstation

Minimum Hardware Requirements on the workstation

32/64bit operating system Windows 2000/XP/Vista/7/8/8.1/10


RAM memory Windows 2000/XP: 256 MB (512 MB or higher

recommended

Windows Vista/7/8/8.1/10: 1 GB (2 GB or higher

recommended)

Disk space 500MB (with video courses installed)

130MB (with no video courses installed)

Monitor 1024x768 pixel resolution, high-density color

Installation on a Workstation is only executed when programs have been previously installed on a

server.

Installation on workstations should be individually performed on each PC that will use the

programs from the network. Even if the programs shall be operated by the same server, the

installation should also be locally conducted.




separately.

2. A short description of

the selected module

appears on the right-

hand side.

3. Select the

appropriate option


install the module.


The folder where the MPsofware programs had been installed on the network (e.g.

\\SERVER\MPsoftSv or F:\MPsoftSv) shall be completely accessible for the workstations, that

means, the program folder must be shared throughout its levels with total access (Full Control) to

all users who will access the program.

NOTE! Before starting the installation process, make sure to login with an account with

administrator privileges.







2. Click Install MP and select the Client option.

3. Locate and select the folder on the server where the MP was previously installed (e.g.

\\SERVER\MPsoftSv) and click Accept.



4. Follow the on-screen instructions.

NOTE! During installation process, a screen similar to the following is displayed. There you can

choose the programs and/or modules you want or do not want to be installed.


TIP! A quick way to do an installation in a workstation is executing the SETUPCL9.EXE file directly

from the server folder where previously was installed the MP. (e.g. \\SERVER\MPsoftSv)

MODIFYING, REPAIRING, OR REMOVING A

PROGRAM INSTALLATION

To uninstall all programs or to add or delete a single module, these steps should be followed:

1. From the Start> Setup > Control Panel module, choose Add or Remove Programs.

2. Search for the MPSOFTWARE application and click Uninstall or Modify respectively.

3. Select the desired option and follow the on-screen instructions.

Once the installation is complete, the service should be enabled. Below you will learn how to do it.




separately. 2. A short description of

the selected module


hand side.

3. Select the

appropriate option


install the module.


NOTE! If you choose Modify, a screen will appear after where you should be able to select the

programs and/or modules you want to add/remove.

This option enables you to

add and/or remove

modules over the previous

installation.

This option re-installs all

the modules, in the event

that they have resulted

damaged on the computer.

This option

completely

uninstalls the

application.




separately.

2. A short description of

the selected module


hand side.

3. Select the

appropriate option


install the module.


NOTE! Once the MPsoftware programs have been installed, whether you run the SETUP.EXE

application from the installation package or the NSETUP.EXE application from the network server,

the installation wizard will acknowledge that a previous installation exists and this screen will be

displayed once again.

3. LICENSE ACTIVATION

3 License activation

To use MP v.9 programs installed on your equipment(s) it is necessary to validate and activate

your user license. Follow these steps to do so:

1. Make sure that the equipment has access to Internet and to MPsoftware’s site

(www.mpsoftware.mx)

NOTE! The equipment must have access to MPsoftware’s site (www.mpsoftware.mx) at the

moment of activating the license and later, at least once every 30 days so that synchronization

of your license with MPsoftware’s cloud can be carry out.

2. Run any of the MP programs installed on your computer.

3. In the License Activation window, enter the activation data (Serial number, Check digit and

Product Key), as well as the "CAPTCHA" and then click Next.

NOTE! The activation data is included in the purchase detail that was previously sent to your email.

If you haven´t received the mail please request it to the following: [email protected].

http://www.mpsoftware.mx/

http://www.mpsoftware.mx/

mailto:[email protected]

3 – License Activation 13

4. The following window shows your license information and the number of users allowed to

register. Click Enter to finish activating your license.

NOTE! Your license is active only once for each user who will use MP programs. If you require

more users or technical support, please contact us at [email protected].

mailto:[email protected]

4. MP UPDATE SERVICE

4 MP Update Service

The MP Update Service is a standalone program that connects to Internet and automatically

downloads the latest versions of the programs for all the languages available.

With the computer turned on and this service enabled, all the available updates are seamlessly

downloaded from the Internet into a shared folder on the local network. Then, all the workstations

with any MP application installed will search the downloaded updates on the same folder and

those will be installed on each one of the Workstations without the need of being collectively and

individually logged on to the Internet.

This process dramatically streamlines the program update, since the Internet download is

performed just once for all the workstations.

There are multiple approaches on how to install this service.

A. Equipment with single-user MP and Internet connection. The MP update service is installed

directly to the same computer where the MP is installed (see Single-user installation). The

MP takes the downloaded updates directly from this same computer)

B. Equipment with single-user MP and no Internet connection. The MP update service is

installed in any other computer or server that has internet connection and plugged to the

same local network. The MP takes the downloaded updates from the other computer or

server connected to the local network.

4 – MP Update Service 15

C. Server with network MP and Internet connection. The MP updates service is installed

directly in the same server where the MP network version is installed (see Server

Installation). The MP’s installed in the workstations take the downloaded updates directly

from the server.

D. Server with network MP and no Internet connection. The MP update service is installed in

any other computer or server that has internet connection and plugged to the same local

network. The installed MP’s in the workstations take the downloaded updates from the

other computer or server connected to the same local network.

INSTALLATION

The MP Update Service is installed automatically when you install the MP, Spare Parts Inventory

and/or Tools Control programs for the first time. This happens when the single-user version is

installed or when the network version on a server is installed (see diagrams A and C).

NOTE! The computer where you install the service can be the same computer where you have

installed the MP single-user version, server or any other computer connected to the network.

16 4 – MP Update Service

The steps to be followed for the installation are virtually the same in all instances:

First. The service installation shall be performed on a computer with Internet connection. (Refer

to Installing the Service).

Second. Set up the Support Center on each Workstation where any MP application is installed

(refer to Setting Up the Support Center later in this chapter) (p.18).

Installing the service

NOTE! The MP Update Service is installed automatically when you install the MP, Spare Parts

Inventory and/or Tools Control programs for the first time. If you would like to install the MP Update

Service in some other computer, you should first uninstall the MP Update Service from the

computer or server where you previously installed the MP. Refer to Modifying, repairing, or

removing a program installation in Chapter 2 of this manual (p. 9).

To install the MP Update Service, follow these steps:







4 – MP Update Service 17

2. Click the MP Install button, select Server option and follow the on-screen instructions.

3. In the screen where you can choose from to make a complete installation of all programs or

perform a custom installation, select the Custom option.

4. Uncheck all the options and select only the option Update Service. Continue the

installation.

5. Once the MP Update Service is installed, an icon will be added to the taskbar of Windows.

Open the service double clicking the MP Update Service icon. The following screen will be

displayed.

18 4 – MP Update Service

6. Write down the location of the update folder displayed at the bottom of the window. This

folder is where the updates will be downloaded to from the Internet (e.g.

C:\MPsoftSv\Updates). This folder will be later located from each one of the Workstations

when setting up the Support Center. If you would like to choose another folder, you may do

so under the Settings Options.

NOTE! The folder where the updates shall be downloaded to from the Internet should be shared

by all MP users.

Simply installing the MP Update Service does not mean that the applications will be automatically

updated on the clients or Workstations. You must set up the Support Center, as described below,

in order for the Workstations to take the latest downloads and install them on all clients.

Setting up the Support Center

The Support Center is in charge of updating, from the download folder, the applications installed

on each one of the clients or Workstations. This is also applicable to the MP single-user versions.

In order for the Support Center to know where the updates downloaded from the Internet are

located, you need to proceed as follows:

NOTE! The following process shall be performed on all workstations where any MP applications

are installed.

1. From the Start > Programs > MPsoftware menu, execute the Support Center.

2. Go to the Updates module and select the Settings option.

3. Search and choose the same folder where the updates will be downloaded to from the

Internet through the MP Update Service (refer to Installing the Service before in this same

chapter) (p. 16).

5. MAINTENANCE REQUESTS VIA INTRANET/INTERNET

5 Maintenance Requests via

Intranet/Internet (Enterprise edition

only)

The Maintenance Requests module enables users to report failures from any location via the

Intranet or Internet, by using an Internet browser (e.g. Internet Explorer) so that all these requests

may be later managed by the maintenance staff using the Request Manager module.

The database where the requests reported by the users are stored (Requests.mdb) is completely

independent from the databases managed by the MP (*.m91), which means that this module can

be installed either on the same computer where the MP was installed (network or single-user) or

on any other computer within the same network, or even on an Internet server.

There are 2 ways of installing this service:

• Locally on the company network (Intranet). The service is locally installed on any computer

in the network. The Intranet is a computer network within a private, corporate, or

educational Local Area Network (LAN) providing Internet tools.

• On the company Internet server. If the company has an Internet domain name (e.g.

www.mycompany.com), this service can be installed by using the Microsoft IIS (Internet

Information Services) on the company Internet server. This installation process shall be

monitored by the Systems staff or by your Internet Service Provider (ISP).

Once a maintenance request has been reported, it shall be managed by another MP module

called Request Manager. In this module, the administrator keeps track of all the requests reported

by the users and can even forward them to the MP program from which a work order can be

generated.

20 5 – Maintenance Requests via Intranet/Internet (Enterprise edition only)

LOCAL INSTALLATION (INTRANET)

To install the service to report maintenance requests on the company local network, these steps

should be followed:

NOTE! The computer where the service will be installed can be the same where the single-user

version MP is installed, the server, or any other computer connected to the network.






2. Select the Request Service option and follow the on-screen instructions.


5 – Maintenance Requests via Intranet/Internet (Enterprise edition only) 21

3. Once installed, the Request Service will be displayed on the next screen.

4. Make sure that the service status is Initiated. If not, click the Install button.

5. Write down the link displayed on the window (e.g. http://ws-pablo:8081). This link shall be

typed later on your Internet browser to access the service.

To learn more about how to use this service, refer to Requests via Internet/Intranet on the video

course.

Setting up the Requests Manager

In order for the Requests Manager to know where the database that stores the requests

(Requests.mdb) is located, you should proceed as follows:

1. From the Start > Programs > MPsoftware > Maintenance Requests, execute the Requests

Manager.

2. When accessing the Requests Manager for the first time, the program will prompt you to

specify the location of the Requests.mdb database. You may modify these settings later, if

desired, from the Tools-> Connection Settings option.


3. Select the Local (Intranet) option.

4. Search for the Requests.mdb file under the BasesMDB sub-folder on the computer where

you installed the service to report maintenance requests.

INSTALLING THE REQUESTS SERVICE IN THE

WEBSITE OF THE COMPANY (INTERNET)

It is possible to install this service if your company have an internet website (e.g.

www.mycompany.com) mounted in a Windows ISS server (Internet Information Services),

independently your website is located in a web server owned by you or in a web server from an

external provider.

If your website is located in an external provider webserver, please see the Appendix A. Installation

of the Requests Service in an external provider server (p. 34).

NOTE! Due it is necessary to have previous knowledge in administration of websites and

configuration of ISS servers, we strongly recommend this procedure be performed by qualified

personnel.

Installation of the Requests Service in the IIS server of my company

To perform the activation of the Requests Service in the ISS server of your company, you must

login with an account with administrator privileges over the IIS server.

Procedure to install the service:






2. Locate the folder C:\CD_MP9\Req\WebService (where C:\ is the letter of the drive where the

MP version 9 installation package was uncompressed.)



3. Copy the folder C:\CD_MP9\Req\WebService to the IIS service where the website is hosted.

(e.g. C:\inetpub\wwwroot)

4. Click menu Start > Control Panel > Programs and Features > Turn Windows features on

or off.

5. Mark the checkbox Web Management tools and World Wide Web Services.


6. Following, configure accordingly the next image and click OK.

7. Wait until the changes are performed.


8. Click Close.

9. Press the keys Windows + R, type the command: inetmgr and press Enter.

10. Double click Handler Mappings.


11. Following, click Edit Feature Permissions…

12. Activate the checkboxes Reading, Script and Execute, next click OK and click Return.


13. Double click ISAPI and CGI Restrictions.

14. Click Add…


15. Next, write the route where the file SolicitudesMP.dll copied in Step 1 is. Type as

description: RequestsMP and check the box Allow extension path to execute. Click OK.

16. Click Edit Feature Settings… and check boxes Allow unspecified CGI modules and Allow

unspecified ISAPI modules, click OK.


17. Click Applications pool…, then click Set Application Pool Defaults… In Enable 32-bit

applications select True and click OK.

18. Click with the secondary button over your website and select Add Virtual Directory….


19. In Alias type: RequestsMP, in Physical path type the location where the folder copied in

Step 1 is.

20. To finish, click OK and close the Internet Information Services (IIS) Manager window.

21. Open your web browser and verify that the Requests Service site function properly.

Example link:

http://www.mycompany.com/RequestsMP/SolicitudesMP.dll

Setting up the Requests Manager

In order to the Requests Manager to know where the database that stores the requests

(Requests.mdb) is located, you should proceed as follows:

1. From the Start > Programs > MPsoftware > Maintenance Requests, execute the Requests

Manager.


2. When accessing the Requests Manager for the first time, the program will prompt you to

specify the location of the Requests.mdb database. You may modify these settings later, if

desired, from the Tools-> Connection Settings option.

3. Select the Remote (Internet) option.

4. Specify the server path where the service to report maintenance requests (MPRequests.dll)

was installed.

6. ONCE THE PROGRAMS ARE INSTALLED

6 Once the programs are installed

When the programs installation is complete, you will be able to access them from Start >

Programs > MPsoftware.

A database called SAMPLES is included with each program, which will be useful to begin

practicing with the program.

Practical video course

We highly recommend to take the video course included with each program.

These courses are structured in lessons, with explanations and videos showing in great detail

the steps to be followed for implementing these programs.

Creating databases and users

The MP programs are capable of working with different databases. You can create different

databases with the purpose of organizing your information. Each database is totally

independent from the other.

The names of the users who will have access to each one of the bases can be registered for

each database. The access privileges each user will have on the program can be also

registered.

All this information has been detailed in the video course.

APPENDIX A. INSTALLATION OF THE REQUESTS SERVICE IN AN EXTERNAL PROVIDER SERVER

Appendix A. Installation of the

Requests Service in an external

provider server (Internet)

If the website of your company is hosted in a webserver of an external provider, you will have to

request to your provider to perform the next procedure.

1. Paste the folder WebService in the main directory of your website. The folder path is

C:\CD_MP9\Req\WebService, (where C:\ is the drive where was decompressed the MP

version 9 install package.)

2. Edit Feature Permissions of Handler Mappings to Read, Script and Execute.

3. Add a restriction of ISAPI or CGI for the file SolicitudesMP.dll (located inside the folder

Req\WebService).

4. Register the folder Req\WebService as a virtual directory.

NOTE! Take into account that the Requests Service is designed to work with a website mounted in

a server with a Windows operating system and IIS services.

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