moving infrastructure to the cloud: capgemini dynamic services...analytics cloud social enhancing...
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Moving Infrastructure to Moving Infrastructure to
I n n o v a t i o n
Analyst Day 2014Analyst Day 2014HolbornHolborn, May 22, May 22
Moving Infrastructure to Moving Infrastructure to the Cloud: Capgemini the Cloud: Capgemini Dynamic ServicesDynamic ServicesLance FriendLance FriendSVP, Infrastructure Dynamic ServicesSVP, Infrastructure Dynamic Services
Service Management EvolutionService Management Evolution
Service Management Evolution
Business IT Interface
In-House IT Management Supplier Management
Business IT Interface
Service Level and Performance Management
Business IT Interface
Agile Sourcing
Business Enablement
Micro SourcingGEN NEXT
Tower SourcingGEN 3
Full OutsourcingGEN 2
Simple ITGEN 1
2Copyright © Capgemini 2014. All Rights Reserved
Analyst Day: Capgemini Dynamic Services | Holborn, London | May 22, 2014
Applications
Server/Storage
Networks
Support
Service Management
Applications
Server/Storage
Networks
Support
Multi-Supplier Coordination
Tower Integration
TowerManagement
TowerManagement
TowerManagement
AppsTower
InfraTower 1
InfraTower X
TowerManagement
Service Store
Orchestration for Business
LegacyTowers
ServiceAggregation
Encapsulated Services
SaaS
IaaS
BPaaS
PaaS
The Client Environment
Capgemini’s transformation strategy is centred arou nd the response to the disruptive changes in the market and to help our clients manage the diversity and complexity in meeting demanding business needs .
Delivering personalized and differentiated customer experience through multiple channels
Improving organizational effectiveness, agility and robustness
Disintermediation, new ecosystems, new sourcing models
Transformation themes
Customer Experience Operational Process Business Model
Integration Tools
Platform
3Copyright © Capgemini 2014. All Rights Reserved
Analyst Day: Capgemini Dynamic Services | Holborn, London | May 22, 2014
through multiple channels
Tech
nolo
gy d
river
s
Mobile
Big Data / Analytics
Cloud
Enhancing customer, employee and supplier collaboration and interactions Social
Transacting and interacting with everybody, anywhere, on any device
Handling Big Data / Supporting real time analytics and transactions
Combining on & off-premise IT resources, moving to on-demand consumption
Optimizing legacy investments in applications and infrastructure Legacy Investments
Expert Services
Service Orchestration
EnterpriseConsumer
Services
App and Service Store
Capgemini Dynamic Services
Orchestration Engine
CloudServices
Brokering
ServiceAggregation
Service Integration
Manage separately contractedand supplied IT services
Ensure services work togetherService
Integration
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Analyst Day: Capgemini Dynamic Services | Holborn, London | May 22, 2014
Held accountable forservice performance
Ensure services work togetherto deliver business benefits
ServiceIntegration
TRANSFORM INFRASTRUCTURE
Our High Level Model
The management of separately contracted and supplied IT services to ensure they consistently work together to deliver business benefits.
Achieved by:1. Centralizing governance
2. Implementing a standard operating model:� People
� Process
Business Stakeholders
Strategy, Sourcing, Value Management
Service Integration & Management
Service Desk
Service Service Service
6Copyright © Capgemini 2014. All Rights Reserved
Analyst Day: Capgemini Dynamic Services | Holborn, London | May 22, 2014
� Technology
3. Having access to complete service andperformance data
Service Tower
Service Tower Service Tower
Service Tower Service Tower
Service Tower
Legacy Private Cloud Partner Cloud Public Cloud
e.g. Hosting Services
e.g. ISV / Vertical Industry Platforms
e.g. Microsoft, Salesforce.com
e.g. Amazon, Rackspace
Quicker Timeto Value
LowerRisk
FlexibleInfrastructure
ReducedCost
Normalizes and simplifies consumption by consolidating multiple third party services into one
CloudServicesBrokering
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Analyst Day: Capgemini Dynamic Services | Holborn, London | May 22, 2014
Insulates customers from technical details of interacting with clouds
ServicesBrokering
TRANSFORM INFRASTRUCTURE
1 Single and easy to use source of provisioning services
2 Multi-tenant operation
3 Easy to use portal based service store (Membership Access)
4 Services offered are stored in a Master Catalogue
5 Clients can receive a customized version of the Master Catalogue
6Policy engine governs ‘What, Where and How’ services may be provisioned
How does Capgemini’s Cloud Brokered Services work?
Ser
vice
Man
agem
ent
Sec
urity
/Com
plia
nceService Store
Customer Catalogues
Master Catalogue
Policy Engine
Provisioning BillingSer
vice
Man
agem
ent
Sec
urity
/Com
plia
nceService Store
Customer Catalogues
Master Catalogue
Policy Engine
Provisioning Billing
8Copyright © Capgemini 2014. All Rights Reserved
Analyst Day: Capgemini Dynamic Services | Holborn, London | May 22, 2014
7Provisioning engine triggers the provisioning of services via standardized APIs
8Billing engine consolidates all the metering information related to a specific customer account and provides an automated billing capability
9Performance management, incident-management and general user support is provided as a consolidated service
APIs
Ser
vice
Man
agem
ent
Sec
urity
/Com
plia
nce
Provisioning Billing
Service Source
Service Source
Service Source
Service Source
Ser
vice
Man
agem
ent
Sec
urity
/Com
plia
nce
Provisioning Billing
Service Source
Service Source
Service Source
Service Source
Lower Cost
BetterChoice
MoreControl
GreaterSpeed
Security and Assurance
APIs
www.capgemini.com
The information contained in this presentation is proprietary.© 2014 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.
About CapgeminiWith more than 130,000 people in over 40 countries, Capgeminiis one of the world's foremost providers of consulting, technologyand outsourcing services. The Group reported 2013 globalrevenues of EUR 10.1 billion.Together with its clients, Capgemini creates and deliversbusiness and technology solutions that fit their needs and drivethe results they want. A deeply multicultural organization,Capgemini has developed its own way of working, theCollaborative Business ExperienceTM, and draws on Rightshore ®,its worldwide delivery model.