moving beyong the consultancy model | exploring internet based approaches to support youth mental...
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Our presentation to support paper on Exploring internet based approaches to support youth mental health at the 19th Annual Design Management ConferenceTRANSCRIPT
MOVING BEYOND THE CONSULTANCY MODEL
SARAH DRUMMOND, MdesDirector, We are Snook
VALERIE CARR, PHDSenior Service Designer, We are Snook
DR TREVOR LAKEYHealth Improvement and Inequalities Manager - Mental Health, Alcohol and Drugs, GGCNHS
OUTSIDE INSIDE CONSULT
THERE IS A CULTURE OF SOLUTIONISM
EXPLORE CO-PRODUCE
INFORM GUIDE LONGER
TERM DEVELOPMENT
DELIVERSOLUTION
V S .
“…FEW SIGNS OF PUBLIC SERVICES BUILDING UP THE
CAPACITIES NEEDED TO BE GOOD
COMMISSIONERS OF DESIGN”
MULGIN (2013)
THE PROJECT BUILD UP
1. HEALTH BOARD POLICY
2. ONLINE RESEARCH
1 IN 10 OF 5-16 YEAR OLDS HAVE CLINICALLY SIGNIFICANT MENTAL HEALTH DIFFICULTIES
SELF HARM RATES FOR YOUNG PEOPLE REPRESENT A
SIGNIFICANTPUBLIC HEALTH ISSUE ACROSSSCOTLAND; ESTIMATED 1 IN 12CHILDREN HAVE SELF HARMED
“I CAN TELL THAT MY MENTAL STATE ISN’T AT ITS BEST IF I START SPENDING TOO MUCH TIME BROWSING ON FACEBOOK.”
- Lisa, 22
“MY BROTHERS SAY I SPEND WAY TOO MUCH TIME ON YOUTUBE AND IT CAUSES ARGUMENTS SOMETIMES. I DON’T THINK I DO! WELL, I MEAN ... ITS NOT LIKE I HAVE ANYTHING BETTER TO DO.”
- Greig, 19
“I LIKE TOUPLOAD ANIMAGE OFSOMETHINGTHAT’S MADEME SMILE,SOMETHING TOBE GRATEFULFOR, EVERYDAY. ITSOUNDS CHEESYBUT IT KEEPS MEGOING.”
- Jenny, 24
“CATS CAN BE USED AS THEY NATURALLY MAKE PEOPLE HAPPY”
- YOUNG PERSON, INTERVIEW
“MAKE IT BEAUTIFULAND WE WILL COME”
GLASGOW, 17, PROJECT99
OUTCOMESVERSUS
OUTPUTS
PROJECT 99 AS A CATALYST FOR FOCUS ON
MENTAL HEALTH AND DIGITAL TECHNLOGY.
- CREATING WORKSTREAMS
INFORMATION GOVERNANCE, DATA SECURITY, PATIENT
CONFIDENTIALITY, STAFF CONDUCT AND
MANAGEMENT OF ORGANISATIONAL
REPUTATION ISSUES, DIGITAL DIVIDE, DIGITAL
PERCEPTIONS, CO-DESIGN, SKILL BUILDING
PACE OF CHANGE EXPECTATIONS
MANAGING STAKEHOLDERS
“…A DESIGN TEAM SHOULD BE INVOLVED AT THE EARLIEST STAGE OF COMMISSIONED
WORK WITH INTERNAL TEAMS USING DESIGN TOOLS TO HELP EXPLORE AND SHAPE THE
REQUIREMENT PRIOR TO ANY PROCUREMENT BEING ESTABLISHED. THIS AVOIDS THE RISK
OF ‘GETTING THE RIGHT ANSWER TO THE WRONG PROBLEM’.”
(POLICY CONNECT, 2013)
SOCIAL LABS - (HASSAN, 2014)
EMBEDDING DESIGN TOOLS
- (NPRU (NESTA, 2007)
INNOVATION PARTNERSHIPS
(TAYLORWESSING, 2014)
“GOOD DESIGNERS RECOGNISE THAT THEIR SKILLS ONLY BECOME USEFUL WHEN COMBINED WITH OTHER COMPLEMENTARY SKILLS.”
(MULGIN, 2013)
DESIGN FOCUSING BEYOND SOLUTIONISM
AND TOWARDS PLATFORMS FOR CO-
PRODUCTION
“DEVELOP A DIGITAL SPRINGBOARD (OR
GATEWAY) WITH USER-CENTRED CONTENT
FOCUSED ON SUPPORTING MENTAL WELLBEING (NOT
SOLELY FOCUSED ON MENTAL HEALTH ISSUES)”
- PROJECT 99 REPORT
A SUCCESSFUL DESIGN-CLIENT RELATIONSHIP WORKS WHEN OTHER SYSTEMIC ISSUES ARE IDENTIFIED AS PART OF A LARGER WORK PACKAGE AND ARE CARRIED THROUGH IN PROCUREMENT.
‘BREACHING EXPERIMENT’ (SNIGGLE, 2014)
THANK YOU(S)ROBERTA KNOX (SNOOK)ROXANA BACIAN (SNOOK)
HANNA MARKGREN (SNOOK)WIDER SNOOK TEAM
YOUNG SCOT MENTAL HEALTH FOUNDATION
NHS GGCDR TREVOR LAKEY
VALERIE CARR
Government Digital Services (2014). About the Government Digital Service. Retrieved 26th May, 2014, from (https://gds.blog.gov.uk/about/) Hands, D., Murphy, E. (2012). Wisdom of the crowd: how participatory design has evolved design briefing. Sweden: Swedish Design Research Journal. Volume 2. Hassan, Z. (2014) The Social Lab Revolution. Retrieved, 25th May, 2014, from (http://social-labs.org/) Mulgin, G. (2013). By Us, For Us: The power of co-design and co-delivery. Retrieved 25th May, 2014, from (http://www.nesta.org.uk/publications/us-us-power-co-design-and-co-delivery) NESTA. (2007). Driving Innovation through public procurement. London: NESTA. Policy Connect. (2013). Restarting Britain 2: Design and public services. Retrieved, 25th May, 2014, from (http://www.policyconnect.org.uk/apdig/research/report-restarting-britain-2-design-public-services) Project99. (2013). Project 99. Retrieved, 25th May, 2014, from (http://wegot99.com) Project99. (2013). Project 99. Retrieved, 25th May, 2014, from (http://wegot99.com/service-map) Scottish Government. (2011). Christie Commission on the future delivery of Public Services. Retrieved, 25th May, 2014, from (http://www.scotland.gov.uk/Resource/Doc/352649/0118638.pdf). Scottish Government. (2011). Public-social partnerships. Retrieved, 25th May, 2014, from (http://www.scotland.gov.uk/News/Releases/2011/07/08133636) Sniggle.net. Breaching Experiments. Retrieved, 25th May, 2014, from (http://sniggle.net/breaching.php) Taylorwessing. (2014). Public Procurement Directives. Retrieved, 25th May, 2014, from (http://www.taylorwessing.com/fileadmin/files/docs/EU-New-Public-Procurement-Directives_Feb14.pdf) The Royal Society of Edinburgh. (2014). Spreading the benefits of digital participation. Retrieved, 25th May, 2014, from (http://www.royalsoced.org.uk/1136_FinalReport.html)
