MOUTAZ NABEEL QUNAIBI Contact No.: +966546722232/+966112916787 E-Mail: moutaz_qunaibi@hotmail.com

IT INFRASTRUCTURE MANAGEMENT/ IT SERVICE DELIVERY MANAGEMENT Extensive experience in executing full life-cycle development projects; ramping-up projects within time,

budget & quality parameters, as per project management & best practice guidelines

Industry Preference: IT/Insurance PROFILE SUMMARY

CCNA/CCNP/ITIL/PRINCE2 Certified Professional with 13 years of experience in the areas of:

~Networking Operations ~Project Management ~Server Administration ~Installation & Configuration ~Stakeholder management ~Troubleshooting ~Process Optimization ~Client Relationship Management ~Team Management

Business strategist with expertise in planning and managing multimillion-riyals projects aligning business goals with

technology solutions to drive process improvements, competitive advantage and bottom-line gains Instrumental in assessing and mapping hardware / software / network

requirements, translating them into techno-functional specifications & designing customized solutions for the same

Ability in managing project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets

Proven skills in installation, configurations and maintenance of Captares RightFax System, GSM Modems & Mobile Computers, Routers, Switches & Firewalls, VOIP & Call Centres, Wireless LANs, etc.

Devising Backup Strategy for sites and ensuring scheduled/ unscheduled Backups as per backup plan & restoration

A strategist cum implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully

Core Competencies

Directing technology planning and direction, strategy development,

leadership and implementation, business and operational transformation execution and business solution delivery

Following procedures, change management best practices, ensured network availability and maintenance of disaster recovery stance

Leading the Network and Infrastructure Section team comprising of Security, Local Area Network (LAN), Wireless and Data Centre personnel in implementing the organisation’s IT standards, framework and strategy

Skilled in providing technical support for troubleshooting complex issues effectively while ensuring minimum downtime & maximum availability of network

Configuring Servers, Firewalls, Active Directory, Domain Name Services, E-Mail, Web, FTP Services & training local administrators on standard network server procedures, including virus protection and other security measures

ORGANISATIONAL EXPERIENCE

Since Apr’08 with Malath Cooperative Insurance and Reinsurance Company), Riyadh

Growth Path: Apr’08-Jun’14: Group Leader for Network & Communications Since Jun’14: Acting Manager for IT Infrastructure and Projects Key Result Areas: As Acting Manager for IT Infrastructure and Projects: Handling the entire project with manpower management, resource availability and project schedule management Conducting inter-departmental meetings & conventions for ensuring completion of the project on schedule & within

budget constraints Generating and presenting status reports to the project senior management or/and sponsor Managing and organizing the entire Helpdesk system Facilitating the team in resolution of issues and tickets while act as the point of contact for the IT project As Group Leader for Network & Communications: • Led a team of System and Network Administrators for completion of projects; Assigned resources, appointed

consultants and managed project design and estimation Monitored the process to identify and communicate problems in processes and solutions • Presented reports on progress of release deployment against effort based plan to the Network Manager and the CIO. • Generated reports, manuals & other documentation on the status, operation & maintenance for Systems, Network and

emergency plans • Interfaced with multiple suppliers and delivery partners for HP and CISCO products • Managed the set-up, installation and configuration LANs & WANs Infrastructures in remote sites in different locations

of Malath Cooperative Insurance and Reinsurance Co. in the Kingdom • Provided day-to-day support for ISA2006, Exchange Server 2003, Active directory, Sophos antivirus, and backup

system • handled the configuration & monitoring of RightFax System, implementation of Nating on the Juniper Firewall and

support & maintenance of Cisco routers, HP Server, Active Directory, DNS and DHCP • Developing of logical and physical specifications for the Networks and the systems • researched and analysed for a variety of new software products for Microsoft and antivirus systems Administered the Avaya Telephone system Highlights: Consistently ensured SLA compliance of 99.9% while maintaining issue resolution time of 2 Hours and response time

of 1 hours

Managed a budget worth approx. 1,15 Million Riyals for an application integration (e.g.; Infrastructure and Non-ERP) Led the setting up of IT infrastructure for the Disaster Recovery site at Dammam Negotiated supplier contracts for an IT infrastructure set up for various work places As Acting Manager for IT Infrastructure and Projects: Complete the non-IT projects involving installation of back-up power generator to the IT room, CCTV system in the

points of sale in Malath sites around the Kingdome and monitoring & security system for the main data centre Successfully prepared the needs for the disaster recovery sites Led the activities involving data backup system using HP data protector and HP tape library, test environment for the

existing servers application & databases Planned and implemented upgrades for Windows Server 2003 to 2012 and Exchange Server 2003 to 2010 As Group Leader for Network & Communications: • Proven track of record in installation & configuration of:

o ISA 2006 o Anti-virus system Sophos with the mail appliance and web appliance o RightFax system that responsible to receive faxes o Orion Solarwind network Monitoring System.

• Successfully designed and implemented MPLS network cloud PREVIOUS EXPERIENCE

Mar’04-Apr’08 with National Computer Systems Company (NATCOM), Riyadh as Senior Site Engineer Highlight: • Part of key team for the network and systems project in Ministry of Social Affairs for installing 55 of 90 sites around the

kingdom involving configuration of routers, switches and PC’s in each site

Aug’03-Mar’04 with Emetac Amman, Jordan as Network Engineer Highlight: Played a key role in installation of LAN in the government schools in different locations in Jordan

Jun’02-Aug’03 with SafeNets Corporation Riyadh-Kingdom of Saudi Arabia Growth Path: Jun’02-Mar’03: Software Developer and Supporter Mar’03-Aug’03: Hardware and Security Systems Manager TECHNICAL SKILLS Project Management: MS Project 2007 & 2010 Server: MS Windows Servers till 2008 R2 (Active Directory, DNS, DHCP and TCP/IP), ISA 2004 and 2006,

Microsoft Exchange 2003, 2007,2010 & 2013 & HP Servers Database: MySQL & Oracle Operating Systems: Windows 95/98/Me/Xp/Vista/7 and 8, Mackintosh Tools: SCCM/SCOM, Citrix Others: Captares RightFax System, GSM Modems & Mobile Computers, Routers, Switches & Firewalls,

VOIP & Call Centres, Wireless LANs, Time Attendance Software, Automatic Vehicle Location AVL) Tracking Devices, GPS System & Security Systems (Monitoring Camera & Finger Print) and Barcode Scanners/Printers

Applications: MS Office ACADEMIC DETAILS 2002 Bachelor Degree in Computer Science from Al-Isra University, Amman, Jordan CERTIFICATIONS

TRAININGS ATTENDED • ITIL 2011 V3 (Hayoon Training Center Riyadh- KSA May 2013)

• PMP (New Horizon Riyadh- KSA May 2012)

• CBP- Leadership (New Horizon Riyadh- KSA April 2012)

• CBP- Business Etiquette (New Horizon Riyadh- KSA April 2012)

• CCDA (Self-study)

• Captares RightFax Administrator Courses

• Insurance Principles & Practice

• Best Practice in IT Architecture (IIR Middle East Dubai-UAE May 2010)

• Sophos Antivirus and Appliances

• Attendance CCNA Courses (Teleprop Training Center Aug. 2003 to February 2004)

• Visual Basic 6 (Compulearn Training Center Amman-Jordan.)(Jun.2001 to Jul. 2001) PERSONAL DETAILS Date of Birth: 25th September 1979 Address: Riyadh, Saudi Arabia. Status: Married Languages Known: English, Arabic & French