Key Topics and Page Number

Chapter Number and TopicPage Number

4. Job Analysis 130

THE BASICS OF JOB ANALYSIS132

Uses of Job Analysis Information132

Steps in Job Analysis134

Job Analysis Guidelines135

METHODS FOR COLLECTING JOB ANALYSIS INFORMATION136

The Interview136

Questionnaires141

Observation142

Participant Diary/ Logs142

Quantitative Job Analysis Techniques142

Internet Based Job Analysis144

WRITING JOB DESCRIPTION146

Job Identification148

Job Summary149

Relationships149

Responsibilities and Duties150

Standards of Performance and Working Conditions151

Duty: Accurately Posting Accounts Payable151

Duty: Meeting Daily Production Schedule151

Using the Internet for Writing Job Descriptions151

WRITING JOB SPECIFICATIONS153

Specifications for Trained Versus Untrained Personnel153

Specifications Based on Judgment153

Job Specifications Based on Statistical Analysis154

JOB ANALYSIS IN A WORKER-EMPOWERED WORLD155

From Specialized to Enriched Jobs155

Competency- Based Job Analysis156

How to Write Job Competencies-Based Job Descriptions157

In summary: Why Competency Analysis?158

Job Analysis in Indian Firms158

5Human Resource Planning and Recruiting164

THE RECRUITMENT AND SELECTION PROCESS166

PLANNING AND FORECASTING166

Forecasting Personnel Needs167

Forecasting the Supply of Inside Candidates169

Forecasting the Supply of Outside Candidates171

THE NEED FOR EFFECTING RECRUITING171

Why Recruiting is Important171

What Makes Effective Recruiting a Challenge172

Organizing How You Recruit172

The Recruiting Yield Pyramid172

INTERNAL SOURCES OF CANDIDATES173

Using Internal Sources: Pros and Cons173

Finding Internal Candidates173

Rehiring173

Succession Planning174

Succession Planning at ICICI174

Improving Productivity Through HRIS: Succession Planning Systems174

OUTSIDE SOURCES OF CANDIDATES175

Recruiting via the Internet175

HR APPs 4 U: Posting and Accessing Job Openings176

MANAGING HR IN CHALLENGING TIMES: Reducing Recruitment Costs178

Advertising179

Employment Agencies180

Temp Agencies and Alternative Staffing181

Offshoring and Outsourcing Jobs183

Executive Recruiters184

On-Demand Recruiting Services185

College Recruiting185

Referrals and Walk- Ins186

Telecommuters187

Military Personnel187

Recruiting Source Use and Effectiveness187

EVIDENCE BASED HR: Measuring Recruiting Effectiveness188

Improving Productivity Through HRIS: An Integrated Approach to Recruiting 189

RECRUITING A MORE DIVERSE WORKFORCE189

Small Town and Rural Residents189

Older Workers190

MANAGING THE NEW WORKFORCE: Supervising Older Workers190

Reservation in Jobs191

The Disabled191

DEVELOPING AND USING APPLICATION FORMS191

Purpose of Application Forms191

Application Guidelines192

Using Application Forms to Predict Job Performance193

6Employee Testing and Selection200

WHY CAREFUL SELECTION IS IMPORTANT202

BASIC TESTING CONCEPTS202

Reliability202

Validity203

Evidence- Based HR: How to Validate a Test204

Test Takers Individual Rights and Test Security208

MANAGING THE NEW WORKFORCE: Bias Against Working Mothers208

How do Employers Use Tests at Work?209

Computerized and Online Testing210

TYPES OF TEST211

Tests of Cognitive Abilities211

HR APPs 4 U: Testing via the iphone212

Test of Motor and Physical Abilities212

Measuring Personality and Interests212

Achievement Tests214

WORK SAMPLES AND SIMULATIONS214

Using Work Sampling for Employee Selection214

Management Assessment Centres215

Situational Testing and Video-Based Situational Testing216

The Miniature Job Training and Evaluation Approach217

Realistic Job Previews217

HR in Practice: Testing Techniques for Managers217

Summary218

BACKGROUNG INVESTIGATIONS AND OTHER SELECTION METHODS218

Why Perform Background Investigations and Reference Checks?218

The Legal Dangers and How to Avoid Them220

How to Check a Candidates Background220

Using a Preemployment Information Services223

The Polygraph and Honesty Testing223

Graphology225

Physical Exams225

Substance Abuse Screening226

Complying with Immigration Law226

Improving Productivity Through HRIS: Using Automated Applicant Tracking and Screening Systems227

7Interviewing Candidates236

BASIC TYPES OF INTERVIEWS238

Types of Employment Interviews238

Structured Versus Unstructured Interviews238

Interview Content (What Types of Questions to Ask)241

How Should We Administer the Interview?242

HR AAPs 4 U: iphone Job Interviews243

MANAGING HR IN CHALLENGING TIMES: Acing the Skype Interview244

Three Ways to Make the Interview Useful245

WHAT ERRORS CAN UNDERMINE AN INTERVIEWS USEFULNESS?246

First Impression (Snap Judgments)246

Not Clarifying What the Job Requires246

Candidate-Order (Contrast) Error and Pressure to Hire247

Nonverbal Behavior and Impression Management247

Effect of Personal Characteristics: Attractiveness, Gender, Race248

MANAGING THE NEW WORKFORCE: Applicant Disability and the Employment Interview248

Interviewer Behavior249

HOW TO DESIGN AND CONDUCT AN EFFECTIVE INTERVIEW250

The Structured Situational Interview250

How to Conduct an Effective Interview251

Using a Streamlined Interview Process254

Guidelines for Interviews255

Innovative Recruitment and Selection Techniques Followed by Indian Companies257

8Training and Developing Employees270

INTRODUCTION TO ORIENTING AND TRAINING EMPLOYESS272

The purpose of Employee Orientation/ Onboarding272

The Orientation Process273

HR AAPs 4 U: Mobile Company Directory275

The Training Process275

Training, Learning, and Motivation277

EVIDENCE- BASED HR: Sounds and Shortcuts: How to Design the Training Format to Improve Training Results278

ANALYZING TRAINING NEEDS AND DESIGNING THE PROGRAM278

Task Analysis: Assessing New Employees Training Needs278

Performance Analysis: Assessing Current Employees Training Needs281

Designing the Training Program282

MANAGING HR IN CHALLENGING TIMES: Free Training Alternatives283

IMPLEMENTING TRAINING PROGRAMS283

On-the-Job Training283

Apprenticeship Training284

Apprenticeship in India285

Informal Learning285

Job Instruction Training285

Lectures286

Programmed Learning287

Audiovisual- Based Training287

Vestibule Training288

Teletraining and Videoconferencing288

Electronic Performance Support Systems (EPSS)288

Computer-Based Training288

Simulated Learning289

Internet-Based Training289

Improving Productivity Through HRIS: Learning Management Systems291

The Virtual Classroom292

Using Internet- Based Learning292

HR AAPs 4 U: Mobile Learning292

Lifelong and Literacy Training Techniques292

Voice and Accent Training in BPOs293

MANAGING THE NEW WORKFORCE: Diversity Training294

HR in Practice: Creating Your Own Training Program294

IMPLEMENTING MANAGEMENT DEVELOPMENT PROGRAMS295

Designing Mile III Plus Program for Thomas Cook India Limited296

Managerial On-the-Job Training269

Off-the-Job Management Training and Development Techniques297

MANAGING ORGANIZATIONAL CHANGE PROGRAMS300

What to Change301

Lewins Change Process301

Leading Organizational Change302

Using Organizational Development 303

EVALUATING THE TRAINING EFFORT305

Designing the Study305

Training Effects to Measure306

9Performance Management and Appraisal316

BASIC CONCEPTS IN PERFORMANCE MANAGEMENT AND APPRAISAL318

Defining the Employees Goals and Work Standards319

TECHNIQUES FOR APPRAISING PERFORMANCE320

Why Appraise Performance?320

Realistic Appraisals320

The Supervisors Role321

Steps in Appraising Performance321

Graphic Rating Scale Method322

Alternation Ranking Method322

Paired Comparison Method324

Forced Distribution Method325

Critical Incident Method327

Narrative Forms328

Behaviorally Anchored Rating Scales328

Management by Objectives330

Computerized and Web-Based Performance Appraisal331

Electronic Performance Monitoring331

Appraisal in Practice333

DEALING WITH PERFORMANCE APPRAISAL PROBLEMS333

Potential Appraisal Problems333

MANAGING THE NEW WORKFORCE: The Gender Gap in Appraisals335

Five Guidelines for How to Hold Effective Appraisals335

Appraisals and the Law336

Who Should Do the Appraising?337

EVIDENCE- BASED HR: Should We Encourage Upward Feedback?339

THE APPRAISAL INTERVIEW340

Types of Appraisal Interviews340

How to Conduct the Appraisal Interview341

Appraisals in Practice343

PERFORMANCE MANAGEMENT340

What is Performance Management?343

Performance Appraisal Versus Performance Management343

Basic Building Blocks of Performance Management344

Why Performance Management?344

Using Information Technology to Support Performance Management345

HR APPs 4 U: Mobile Performance Management345

Improving Productivity Through HRIS: TRSs New Performance Appraisal/ Management System345

Performance Management Examples in India346

Quality Improvement of Performance Management System347

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