more choices greater satisfaction increased retention - deluxe key points sheet.pdf · more choices...
TRANSCRIPT
New Personal Account OrdersStep One: Choose a Check Design and Cover.
• Consumers appreciate check designs that allow them to express their interests. Show them the Deluxe® Personal Product Guide.
Step Two: Choose an Accent.
• Symbol/Monogram, Lettering or Message
Step Three: Choose a Delivery Option.
• Checks Overnight, Checks Next Day, Four-Day Express, First Class or Regular Delivery
Personal Check Reorders• When consumers ask for the best way to place
a reorder or drop off their reorder form with you, give them a Deluxe “Give Your Checks a New Look …” lobby brochure and encourage them to reorder using the DeluxeSelect website or by calling Deluxe directly.– deluxe.com or your financial institution’s
website– 877.838.5287 (Toll-Free 24 hours/7 days)
• Deluxe Associates are available: 8:00 am–11:00 pm, Monday–Friday and 9:00 am–6:00 pm, Saturday (Eastern Time). Retail consumers receive an option to place their order via Interactive Voice Response (IVR) or with a DeluxeSelect Associate during call center hours.
MORe ChOiCes
GReAteR sAtisfACtiON
iNCReAsed ReteNtiON
Personal Check Ordering
Branch Merchandising OptionsLobby brochure, table tent, poster
• Have a stack of Deluxe “Give Your Checks a New Look …” lobby brochures (#DS707LB) at your desk and at the drive-up window to give to consumers. The brochure features 15 of Deluxe’s most popular designs, coordinating checkbook covers and check security features.
• Place a cause-related table tent (#66SCTT–cause related) on each desk in the branch and at the drive-up window.
• Demonstrate how the consumer can access their reorder option through your website or at deluxe.com.
• Position 18" x 24" posters throughout the entry and lobby of the branch (#DS704PC–Checks for the Cure; #DS702PP–Pooh).
• Distribute Photo Cover sharing cards (#FF5TPCRD) at the new account desk and teller windows. Give customers the opportunity to capture treasured moments.
To order additional DeluxeSelect® materials (lobby brochures, table tents and posters) at no charge to you, call 800.DELUXE1 (800.335.8931).
MORe ChOiCes
GReAteR sAtisfACtiON
iNCReAsed ReteNtiON
deluxe Business Check OrderingBusiness New Account OrdersStep One: Show your customer the Deluxe® Business Product Brochure.
Step Two: Customer ready to order? Call Deluxe FREE at 800.252.3414 for all new orders or reorders of business checks and related products.
• Provide your routing/transit number, branch number and the customer’s name and account number.
• Hand the phone to the customer to complete the order — Deluxe handles the rest!
– Laser/Continuous Checks and IntroPacks– 3-On-A-Page Checks and IntroPacks– Software Compatibility Questions– Business Cards and Stationery– Business Checks and Forms– Envelopes– Stamps– Accessories
– One-Write Systems and IntroPacks– Double Vouchers and IntroPacks– Custom Checks and Forms– Deskbooks– Travellers– Deposit Tickets– Security Bags
Step Three: Customer not ready to order? Just complete the Referral Form and send to Deluxe.
• Our Business Product Experts will make sure customers get the exact business check products they need. We’ll even schedule personal contact with those customers who require an extra level of service. And, as an added value, we’ll notify your financial institution of a customer’s interest in banking products and services as a result of our contact.
• Give the customer a Deluxe Business Product Brochure. Write the customer’s account number, your financial institution’s routing/transit number and branch number on the brochure.
Brand Merchandising OptionsTo order additional Deluxe Business Advantage® materials at no charge to you, call 800.252.3414.
choice© 2011 Deluxe Enterprise Operations, Inc.All rights reserved.DS1040KP Elite II (6/11)
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RAGS, RICHES & DISHES
RAGS, RICHES & DISHES
RAGS, RICHES & DISHES
888 UPTOWN ST.
WICHITA, KS 67207
(316) 555-8888
YOUR FINANCIAL INSTITUTION
CITY, STATE and ZIP
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800-252-3414
The
BESTCheck Solutions for your business
&FAST
easy
deluxe.com/shop800-252-3414 deluxe.com/shop
DBA4000 (6/11)SAP #1120102Range #143
© 2011 Deluxe Enterprise Operations, Inc. All rights reserved. Prices subject to change without notice. Prices shown do not include sales tax or delivery.Other product quantities available; please call.
Ordering your checks is as
easy as 1-2-31. Call — Deluxe toll-free at:
800-252-3414 (M-F 6:00 am to midnight, Sat. 8:00 am to 4:30 pm CT) 866-540-8798 (Español) (M-F 7:30 am to 4:30 pm CT)
2. Consult — with a Deluxe Business Product Expert to choose the checks and business products that will help your business run smoothly.
3. Order — your products and provide the following information to a Deluxe Business Product Expert.
Customer Account Number
Routing & Transit Number
Branch Number
For Financial Institution Use: Please complete this information for customer use.
Shipping & Delivery
• Standard check orders are shipped via UPS Ground and arrive in 5–7 business days after production of the order is complete
• Express delivery is also available (Call 800-252-3414 for details)
Visit deluxe.com/shop to see our complete line of products and services OR to place your order online.
SAVE up to 37% on your IntroPack
Color choices for all checks available online at deluxe.com/shop
CHECKSECURITY
100%SATISFACTION
GUARANTEE
Security and Experience You Can TrustWe make every effort to protect the security of your order from the time you place it to the time you receive it. This includes proven procedures for production, packaging and shipping.
Deluxe GuaranteeAll our products are backed by our 100% Satisfaction Guarantee.
High Security 3-On-A-Page Business Sized ChecksThese best-selling, versatile checks work well for accounts payable and other general business expenses.• Record payment information
on end-stub vouchers53220HS High Security$ 71.95 1-part, qty 300 $ 95.50 1-part, qty 500
53220N-1 General Purpose$ 61.50 1-part, qty 300 $ 81.95 1-part, qty 500
3-On-A-Page IntroPack 53151N-1Save time and money with this convenient starter kit, featuring all the products you need to use 3-On-A-Page Checks for your business!
• 150 checks (1-part)
• 200 deposit tickets (1-, 2-, 3- or 4-part)
• 1 Blackboard Cover • 1 Pre-Inked
Endorsement Stamp or Name and Address Stamp
$ 82.50 1-part
Large-quantity IntroPacks also
available.
Shown in Green Marble
Summer/Fall 2011
800-252-3414 Español 866-540-8798 deluxe.com/shop800-252-3414 Español 866-540-8798 deluxe.com/shop
Over 60% of fraud victims report greatest losses from check fraud!* Now Deluxe® has designed highly innovative solutions to protect business transactions and assets. Our new High Security Checks prevent reproduction by copiers or scanners and alert you to tampering, with 22 security features that include:
• Multi-colored, dimensional foil hologram • True watermark pressed into paper
during manufacturing• Chemical-wash detection area and
chemically sensitive paperNew privacy envelopes, stamp and security pen help provide well- rounded protection. Call today for more information.
Deluxe High Security Laser Top ChecksSSLT104 unlined; SSLT103 lined• 22 security features• 8½" x 11"• 1-, 2- or 3-part$ 114.50 1-part, qty 250$ 158.50 1-part, qty 500
Laser Check Companion Envelopes Double window with privacy tint for extra confidentiality.• 33/8" x 85/8" overall
91663$ 55.95 qty 250$ 70.95 qty 500Available with self-seal: 92663Call for pricing
Fade- and water-resistant gel ink embeds in paper fibers to help prevent check washing, a common form of check fraud.
$ 11.95 qty 3
Privacy Stamp 102182A unique design of lines, shapes and letters helps to mask sensitive information on documents you need to keep.
$ 24.95 qty 1
Innovative Security Solutions
Additional High Security products available. Call for details.
* 2010 Payments Fraud and Control Survey released by the Association of Financial Professionals (AFP)
Fade- and water-resistant gel ink
Security Pen102183
Check fraud is on the rise: Fight it with Deluxe High Security Checks
Deluxe High Security Laser
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AERIE ROOFING537 Hillcrest ROAD
GARDEN CITY, MO 64747
AERIE ROOFING
AERIE ROOFING
YOUR FINANCIAL INSTITUTIONCITY, STATE and ZIP
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Compatible with QuickBooks®
Laser Check
High Security 3-On-A-Page check shown.High Security 3-On-A-Page check shown.
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Prices subject to change without notice. Prices shown do not include sales tax or delivery. Prices subject to change without notice. Prices shown do not include sales tax or delivery.
(1-part)• 200 deposit tickets
(1-, 2-, 3- or 4-part)• 1 Blackboard Cover • 1 Pre-Inked
Endorsement Stamp or Name and Address Stamp
$ 82.50 1-part
Shown in Green Marble
NEW
Español 866-540-8798
Call
Call
Español 866-540-8798
(Electronic only)
DBA4000