monthly performance review presentation june'13 (md&t)

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Page 1: Monthly performance review presentation   june'13 (md&t)
Page 2: Monthly performance review presentation   june'13 (md&t)

Training Performance Review

June’13

Page 3: Monthly performance review presentation   june'13 (md&t)

Training Planned Vs Training Conducted – June’13

North East South West

183

112121

233

179

111121

231

Training Planned v/s Training Conducted

Total Trainings Planned

Total Trainings Delivered

Page 4: Monthly performance review presentation   june'13 (md&t)

Pan India Training Update – June’13

North East South West0

50

100

150

200

250

300

Number of New RMUs/ROs/CSPs/SBMC SRO / BC AgentNumber of RMUs trained in Re-fresher TrainingsNo. of ROs TrainedNo. of OxiCash Retailers TrainedNumber of FSE trained

Page 5: Monthly performance review presentation   june'13 (md&t)

Retailers trained on OxiCash – June’13

North East South West0

20

40

60

80

100

120

140

99

15

69

128

No. of OxiCash Retailers Trained

No. of OxiCash Retailers Trained

Page 6: Monthly performance review presentation   june'13 (md&t)

2013 – 14 Quarter 1 Performance!

Total N

o. of T

rainings

New RMUs

RMU Refre

sher

CSPs (SBI K

iosk Banking + PAT)

ROs tra

ined

SBMC(SROs

)

Retaile

rs tra

ined on SBMC Easy

OxiCash

Retaile

rs

BC Agent (

Yes Bank)

FSEs t

rained

Channel partn

ers tra

ined on UID

/ India A

ssist

/ CSC

0

100

200

300

400

500

600

700

Apr'13May'13June'13

Page 7: Monthly performance review presentation   june'13 (md&t)

Customer Care Trainings – June’13

New Batch Trainings Product Refresher Trainings0

20

40

60

80

100

120

140

160

180

No. of TrainingsNo. of Agents Trained

Page 8: Monthly performance review presentation   june'13 (md&t)

Web & Group Training - June’13

Number of Web Trainings for Employees

Employees trained through

web training

Number of Group Trainings

for channel partners

Channel part-ners trained

through Group training

0

20

40

60

80

100

120

140

5

58

20

135

Page 9: Monthly performance review presentation   june'13 (md&t)

Regional Trainer Performance – June’13A

JAY

SIN

GH

ARU

N P

S

AM

IT R

AY

AZH

AG

ESH

KU

MA

R

BIKA

SH R

OY

DH

ARM

END

ER S

ING

H

DIL

IP K

UM

AR

DIN

ESH

R

DEV

RAJ T

ALU

KDA

R

GA

URA

NG

GU

PTA

GYA

NES

H B

AJP

AI

KETA

N K

ARA

N

KAU

SHA

L SI

NG

H

K N

ATR

AJ

MA

NIS

H S

UN

NY

MA

NIS

H K

AN

OD

IA

NA

REN

DRA

MEN

DU

RKA

R

NIL

RA

TAN

RAH

UL

SHIN

DE

RATH

EESH

NA

IR

ROH

IT K

UM

AR

GU

PTA

ROH

IT P

AW

AR

TEJA

S D

EKIV

AD

IYA

VIV

EK A

WA

STH

I

YEES

HU

SH

RIV

AST

AV

A

YOG

ESH

TO

DKA

R

0

10

20

30

40

50

60

70

80

90

Total No. of Trainings ConductedPhone TrainingTraining Days

Page 10: Monthly performance review presentation   june'13 (md&t)

Corporate Team Performance – June’13

Pravesh

Gaila

koti

Shashank G

upta

Prate

ek Vats

Narender K

umar

Akashdeep Singh

Vikas Yadav

Anuj Tomer

0

10

20

30

40

50

60

Trainings ConductedPhone Training DataLive Feedback Data / Test CallTotal Training DaysPresentations Developed / Updated

Page 12: Monthly performance review presentation   june'13 (md&t)

Training Evaluation (In-house)

Total number of Trainings (INHOUSE) Planned 13

Total number of Trainings (INHOUSE) Delivered 13

Number of new joinees inducted 38

No of new CC agents trained 9

Number of CC agents trained on new product/services 154 (8 trainings)

No. of Phone trainings provided 96

Page 13: Monthly performance review presentation   june'13 (md&t)

Content Development – June’13

Details of new Modules developed Details of Modules updated

Modules Owner Modules Owner

e-Paisa Anuj, Lekha Star Sports Anuj, Lekha

College Canteen project ppt Anuj, Lekha IMPS (RO) Lekha

OxiCash client application ppt

Narender, Prateek,

Pravesh, LekhaRO Panel Shashank, Lekha

OxiCash Wallet Opening Lekha

RMU Helpline Shashank

TB Update Pravesh, Lekha

Induction PPt Prateek

Page 14: Monthly performance review presentation   june'13 (md&t)

Reasons for Shortfall of trainings

• Yes Bank training cancelled due to BC agent could not be located

• SBI Kiosk Training cancelled due to technical / internet issue and CSP not interested

• RO training cancelled as RO not interested in continuing with the business due to issues

Page 15: Monthly performance review presentation   june'13 (md&t)