monthly performance review presentation june'13 (md&t)
DESCRIPTION
nhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhbbbbbbb jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjiiiiiiiiiiiiiiiiiiiiiiiTRANSCRIPT
Training Performance Review
June’13
Training Planned Vs Training Conducted – June’13
North East South West
183
112121
233
179
111121
231
Training Planned v/s Training Conducted
Total Trainings Planned
Total Trainings Delivered
Pan India Training Update – June’13
North East South West0
50
100
150
200
250
300
Number of New RMUs/ROs/CSPs/SBMC SRO / BC AgentNumber of RMUs trained in Re-fresher TrainingsNo. of ROs TrainedNo. of OxiCash Retailers TrainedNumber of FSE trained
Retailers trained on OxiCash – June’13
North East South West0
20
40
60
80
100
120
140
99
15
69
128
No. of OxiCash Retailers Trained
No. of OxiCash Retailers Trained
2013 – 14 Quarter 1 Performance!
Total N
o. of T
rainings
New RMUs
RMU Refre
sher
CSPs (SBI K
iosk Banking + PAT)
ROs tra
ined
SBMC(SROs
)
Retaile
rs tra
ined on SBMC Easy
OxiCash
Retaile
rs
BC Agent (
Yes Bank)
FSEs t
rained
Channel partn
ers tra
ined on UID
/ India A
ssist
/ CSC
0
100
200
300
400
500
600
700
Apr'13May'13June'13
Customer Care Trainings – June’13
New Batch Trainings Product Refresher Trainings0
20
40
60
80
100
120
140
160
180
No. of TrainingsNo. of Agents Trained
Web & Group Training - June’13
Number of Web Trainings for Employees
Employees trained through
web training
Number of Group Trainings
for channel partners
Channel part-ners trained
through Group training
0
20
40
60
80
100
120
140
5
58
20
135
Regional Trainer Performance – June’13A
JAY
SIN
GH
ARU
N P
S
AM
IT R
AY
AZH
AG
ESH
KU
MA
R
BIKA
SH R
OY
DH
ARM
END
ER S
ING
H
DIL
IP K
UM
AR
DIN
ESH
R
DEV
RAJ T
ALU
KDA
R
GA
URA
NG
GU
PTA
GYA
NES
H B
AJP
AI
KETA
N K
ARA
N
KAU
SHA
L SI
NG
H
K N
ATR
AJ
MA
NIS
H S
UN
NY
MA
NIS
H K
AN
OD
IA
NA
REN
DRA
MEN
DU
RKA
R
NIL
RA
TAN
RAH
UL
SHIN
DE
RATH
EESH
NA
IR
ROH
IT K
UM
AR
GU
PTA
ROH
IT P
AW
AR
TEJA
S D
EKIV
AD
IYA
VIV
EK A
WA
STH
I
YEES
HU
SH
RIV
AST
AV
A
YOG
ESH
TO
DKA
R
0
10
20
30
40
50
60
70
80
90
Total No. of Trainings ConductedPhone TrainingTraining Days
Corporate Team Performance – June’13
Pravesh
Gaila
koti
Shashank G
upta
Prate
ek Vats
Narender K
umar
Akashdeep Singh
Vikas Yadav
Anuj Tomer
0
10
20
30
40
50
60
Trainings ConductedPhone Training DataLive Feedback Data / Test CallTotal Training DaysPresentations Developed / Updated
of the Month
Ratheesh Nair– Sr. Trainer (Kerala)&
Narender Kumar, Corporate Trainer
Training Evaluation (In-house)
Total number of Trainings (INHOUSE) Planned 13
Total number of Trainings (INHOUSE) Delivered 13
Number of new joinees inducted 38
No of new CC agents trained 9
Number of CC agents trained on new product/services 154 (8 trainings)
No. of Phone trainings provided 96
Content Development – June’13
Details of new Modules developed Details of Modules updated
Modules Owner Modules Owner
e-Paisa Anuj, Lekha Star Sports Anuj, Lekha
College Canteen project ppt Anuj, Lekha IMPS (RO) Lekha
OxiCash client application ppt
Narender, Prateek,
Pravesh, LekhaRO Panel Shashank, Lekha
OxiCash Wallet Opening Lekha
RMU Helpline Shashank
TB Update Pravesh, Lekha
Induction PPt Prateek
Reasons for Shortfall of trainings
• Yes Bank training cancelled due to BC agent could not be located
• SBI Kiosk Training cancelled due to technical / internet issue and CSP not interested
• RO training cancelled as RO not interested in continuing with the business due to issues