monthly performance reportold.itmission.kerala.gov.in/pdf/e-district-reports/...monthly performance...

Monthly Performance Report

Kozhikode

August 2016

eDistrict Kerala

Kerala State IT Mission, Vellayambalam

Thiruvananthapuram

Total Transactions:

FY 2013-14 : 5,72,785

FY 2014-15 : 4,54,657

FY 2015-16 : 5,65,266

FY 2016-17 : 3,01,767

(Till the review month)

Kozhikode - e-District Monthly Performance Report for August 2016

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Table of Contents

EXECUTIVE SUMMARY .............................................................................................................................................. 3

1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH ................................................................................ 4

1.1. e-District Ranking Matrix ....................................................................................................................... 4

1.1.1. e-District Performance – Service Reach .................................................................................. 5

1.1.2. e-District Performance – Service Quality ................................................................................. 6

1.1.3. e-District Performance – Approval Quantity ........................................................................... 7

1.2. Akshaya Performance in the District – Application Quantity ..................................................... 8

1.3. Health of e-District support infrastructure ......................................................................................... 9

2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH ........................................................... 10

2.1. Taluk Office Performance ................................................................................................................... 10

2.2. Taluk Level Performance of Village Offices ................................................................................... 10

2.2.1. Kozhikode Taluk ............................................................................................................................ 11

2.2.2. Koyilandi Taluk .............................................................................................................................. 12

2.2.3. Thamarasseri Taluk ..................................................................................................................... 13

2.2.4. Vadakara Taluk ............................................................................................................................ 14

3. AWARDS & RECOGNITION ............................................................................................................................ 15

3.1. Top performers in the State for the month ...................................................................................... 15


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EXECUTIVE SUMMARY

More than 87% of the applications

were approved within the SLA, which

places Kozhikode at 7th position in

terms of Service Quality

Kozhikode is at 5th position in terms of

Approval Quantity for the review

month at 52,774 with approval rate of

85.70%

Transactions-wise 61,577 applications

have been submitted through e-

District during the month which

places the district at 5th position for

Application Quantity

There is more than 0.7% rise in

effective approval rate in August ’16

as compared to August '15

There is more than 40% increase in

approvals in August ’16 quantity-wise

as compared to August '15

Kozhikode is at 5th position in terms of

Least Return % during the month at

5.23%

Overall, Kozhikode ranks 10th in

terms of e-District performance

in August '16

Around 17 in 1000 population

have received services under

e-District in Kozhikode during the

month, which places the district

at 10th position in terms of

Service Reach and higher by

4.9 from August 2015

7 VOs in the district had

processed only less than 100

applications during August’16.

A detailed Performance Assessment is provided in the subsequent sections.

Note: The statistics has been compiled based on the actual transactions data for the review

month generated as on the 1st of the following month.


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1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH

e-District performance parameters including Reach, Quantity and Quality of

transactions recorded during the month in e-District across various project locations

within the district has been presented in this section so as to aid stakeholders in the

analysis of the overall district performance, in comparison to other districts.

1.1. e-District Ranking Matrix

The e-District ranking matrix provides the overall ranking of the districts for the month

based on three performance parameters, viz. Reach, Quantity & Quality. Reach is the

primary measure on which the districts are ranked, while quantity and quality of

transactions are factors dependent on the same. Generally, any district which achieves

high Reach in terms of service penetration through e-District consistently with more than

80% service level achievement is considered to be performing well, and 90% or more

service level achievement August be considered as excellent performance.

Based on the ranking for each of these parameters, the districts are classified into three

broad categories, the best performing districts, the average performing districts, and

those that need improvement. The best performing districts marked in Green are

expected to strive to maintain their position, whereas the average performing ones

marked in Orange as well as the lagging districts marked in Red are expected to take

appropriate measures to move up to the ‘top four’ league.

The ranking matrix for the month of August ‘16 is provided below:

Rank District Reach Quantity Quality

1 PKD 1 2 10

2 KSD 2 9 12

3 KNR 3 3 9

4 MLP 4 1 4

5 PTA 5 12 13

6 IDK 6 13 11

7 WYD 7 14 2

8 KLM 8 6 6

9 EKM 9 4 3

10 KOZ 10 5 7

11 ALP 11 10 8

12 KTM 12 11 1

13 TVM 13 7 5

14 TSR 14 8 14

Best performing

Average performing Needs improvement


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1.1.1. e-District Performance – Service Reach

Service Reach based on applications approved in the State

The district-wise breakup of the

no. of people served in terms of

applications approved; per

thousand of the district

population for the month is

examined here.

For e.g. If there are 1 lakh people

in a district and if the no. of

applications approved for the

month is 2000, then the no. of

people served per thousand shall

be (2000/1lakh)*1000 = 20. Higher

the no. of people served, better

the performance.

Figure 1: Service uptake based on population district-wise during the review month

Trend in Service Reach (Approval) in Kozhikode

This shows the trend in

Service Reach based on

approvals for the district

compared to the last

Financial Year 15-16.

The district holds the 10th

position in terms of service

uptake based on approvals

in August 2016, also higher

than the performance in

August 2015.

Figure 2: Break-up of No. of population served (per thousand) - Kozhikode

13.4

1

14.4

0

15.2

8

16.5

4

17.0

8

18.1

7

19.5

9

20.4

5

21.7

2

22.2

5

22.7

9

26.4

3

28.5

4

30.4

5

Service uptake based on applications approved in

Aug-16

5.63

18.14 23.16

13.36 12.19

13.60 12.17

7.98 11.10

17.04

10.86 11.39

8.72

17.13

25.43

14.16 17.08

Service uptake based on approvals in KOZ FY15-16

FY16-17


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1.1.2. e-District Performance – Service Quality

District-wise SLA Benchmark based on processing in the State

The State best for SLA

compliance during August

2016 is 90.50% recorded in

Kottayam, the State

average being 86.19%.

Figure 3: District-wise SLA achievement – August 2016

District SLA performance for Kozhikode

Kozhikode holds the 7th position in

terms of SLA compliance as 87% of

certificates had been processed

within the SLA in August 2016.

Figure 4: No. of certificates approved within SLA– August 2016

82.2

7%

84.2

6%

84.6

5%

84.7

2%

85.8

9%

86.2

5%

86.3

0%

87.0

0%

88.0

2%

88.8

2%

89.1

0%

89.3

4%

89.6

9%

90.5

0%

District-wise SLA Benchmark based on transactions for

Aug-16

Received ,

61,577

SLA

Compliance,

53,572

District performance

87.00%


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1.1.3. e-District Performance – Approval Quantity

District-wise application approvals so far in FY16-17

Kozhikode is at 5th place

based on the total no. of

certificates approved so

for in FY 2016-17.

Figure 5: District-wise approvals so far during FY 2015 -2016

District-wise application approvals in the month Kozhikode holds the 5th position

based on total no. of approvals

during August 2016.

Figure 6: District-wise approvals – August 2016

Approval trend in Kozhikode in FY16-17

There is more than 0.7%

rise in approval

performance during

August 2016 as

compared to

performance during

August 2015.

Figure 7: Month-wise approvals - Kozhikode

Month-on-Month approval performance for Kozhikode

It may be noted that there is more

than 40% rise in approvals quantity

wise based on the applications

received, compared to the last

year during August 2015.

Figure 8: Kozhikode District performance- Month-on-Month

71,9

85

100

,945

104

,493

135

,140

163

,994

168

,170

198

,518

205

,403

210

,487

254

,962

269

,067

299

,085

348

,324

391

,107 District-wise approvals so far in FY16-17 till Aug-16

16,6

95

24,0

50

26,5

96

30,2

51

35,0

93

37,1

71

41,7

10

47,6

15

51,5

12

52,7

74

59,6

11

66,7

56

85,5

95

93,6

72

District-wise approvals for Aug-16

77.74%

91.84%

87.59%

83.66% 84.91% 85.03%

85.31%

82.64%

88.10% 88.88%

79.66%

82.10% 82.93%

78.43%

89.56%

83.36%

85.70%

Approval % trend in KOZ FY15-16

FY16-17

37,675

52,774

Aug-15 Aug-16

Approval comparison

40.08%


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1.2. Akshaya Performance in the District – Application Quantity

District-wise application transactions so far in FY16-17

Kozhikode is at 5th place

based on the total no. of

certificates submitted for

the FY 2016-17.

Figure 9: District-wise transactions so far during FY 2015 -2016

District-wise application transactions in the month Kozhikode holds the 5th position

based on total no. of transactions

during August 2016.

Figure 10: District-wise transactions – August 2016

Transactions trend in Kozhikode in FY16-17

There is more than 38%

increase in transactions

during August 2016

compared to August

2015.

Figure 11: Month-wise total transactions - Kozhikode

Districtwise rate of application returns for the month

Kozhikode ranks 5th in terms of the

least number of applications

returned during August 2016.

Figure12: Application returns district-wise

83,0

93

122

,905

128

,249

159

,510

197

,011

199

,812

242

,612

244

,241

250

,051

301

,767

313

,545

347

,507

402

,161

463

,841

District-wise transactions so far in FY16-17 till Aug-16

18,9

92

29,1

33

32,1

89

35,4

67

41,5

10

44,9

91

52,4

93

55,0

68

59,2

75

61,5

77

68,6

82

77,2

33

100

,476

107

,351

District-wise transactions for Aug-16

22,395

61,035

81,688

49,355 44,368

49,403 44,069

29,839 38,918

59,226

42,126

42,844 32,496

67,476 87,736

52,482 61,577

Transaction trend in KOZ FY15-16

FY16-17

4.2

3%

4.8

5%

5.0

8%

5.0

9%

5.2

3%

5.8

2%

5.9

9%

6.3

6%

7.0

4%

7.2

4%

7.3

9%

7.4

0%

7.9

9%

8.6

3%

District-wise % of returns for Aug-16


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1.3. Health of e-District support infrastructure

Availability Issues Resolution plan

Connectivity Total no:117

Issue:1

One new

connection

needed in

Kattippara

Village in

Thamarassery

Taluk

1.BSNL Complaint

Registered,

2.Connection already

there in Village office-

Action to convert to

BB solved

IT Hardware 1 issue out of 118 Laptop battery

complaint

Not resolved,

Warranty expired

Digital Signature Total: 328

Pending:-0

None Pending

HSE Availability 4/5 1 Vacancy.

Selected person’s

details reported

to ITM

Others N/A None .


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2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH

2.1. Taluk Office Performance

Kozhikode TO is performing well. However

Vadakara and Thamarasseri Taluk offices needs

to take action towards improving transactions.

2.2. Taluk Level Performance of Village Offices

Taluk level performance evaluation criteria:

Any Village Office with less than 100 minimum

transactions during the review month or less than 80%

approvals has been considered lagging.

Villages with outstanding performance has been rated

based on the following criteria:

Gold rated Village Offices in the district - Processing

of 300 or more certificates with 90% or more

approvals and SLA of 90% or more

Silver rated Village Offices in the district - Processing

of 300 or more certificates with 80% or more

approvals and SLA of 80% or more

1503

2703

629 861

1313

2625

606 853

Koyilandi Kozhikode Thamarasseri Vadakara

Taluk Office performance

16,418

20,433

7,487

17,239 15,164

18,026

6,595

16,461

Koyilandi Kozhikode Thamarasseri Vadakara


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2.2.1. Kozhikode Taluk

Received: 20,433 Processed: 18,026 SLA: 83.54% Approval rate: 83.62%

Villages with outstanding performance

Lagging Villages

Gold Rated Villages Silver Rated Villages

1. Beypore

2. Chevayur

3. Kumaranallur

4. Thalakulathur

5. Valayanad

1. Kakkad

2. Kodiyathur

3. Madavur

4. Mavoor

5. Nanmanda

6. Panniyankara

7. Perumanna

8. Poolakkode

9. Vengeri

10. Chathamangalam

11. Chelannur

12. Kakkodi

13. Kasaba

14. Neeleswaram

15. Puthiyangadi

16. Thazhekode 17. Elathur

18. Kakkur

19. Nellikode

Zero issuance Less issuance (<100) Less approvals (<80%) None 1. Chelavur

2. Kadalundi 1. Chelavur

2. Cheruvannoor

3. Kadalundi

4. Karuvanthiruthi

5. Kunnamangalam

6. Kuttikkattoor

7. Olavanna

8. Pantheerankavu

9. Peruvayal

10. Ramanattukara

1252

397

491

220

497

451

408

229

275

65

431

1112

774

274

417

895

161

510 707

550

340

463

578

448

545

642

336

359

877

185

574

557 8

06

692

378

906

401

703

527

1232

377

447

63 2

19 4

45

405

205

262

31

394

1067

723

221 388

869

157

491

369

477

265

413

530

395

483 629

313

335

790

158

489

384

727

652

228

841

395

685

472

Kozhikode Received Processed


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2.2.2. Koyilandi Taluk



Lagging Villages


1. Arikkulam

2. Balussery

3. Changaroth

4. Iringal

5. Kayanna

6. Kezhariyur

7. Kottur

8. Menhanyam

9. Moodadi

10. Perambra

11. Viyyur

1. Atholi

2. Chemancheri

3. Chengottukavu

4. Paleri

5. Panthalayani

6. Payyoli 7. Koorachundu

8. Koothali

9. Kozhukkallur

10. Meppayyur

11. Thikkodi

12. Thurayur

13. Ulliyeri

Zero issuance Less issuance (<100) Less approvals (<80%)

None 1. Cheruvannur 1. Chakkittappara

2. Cheruvannur

3. Naduvannur

4. Nochad

764

604

459

535

308 5

23

965

221

683

54

284

635

611

344 494

367 530

445

371

431 6

70

844

606

407

881

579

363

894

428

692

426

726

544

403

523

216

506

862

210

625

11

281

602

604

332 479

359 511

418

366

412 6

53

594

513

369

802

529

361

874

421 6

42

416

Koyilandi Received Processed


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2.2.3. Thamarasseri Taluk



Lagging Villages


1. Eangapuzha

2. Koodaranji

3. Nellippoyil

4. Panangad

5. Thiruvampadi

1. Kodanchery

2. Narikkuni

3. Puthur

4. Sivapuram

5. Vavad

6. Rarothu

7. Unnikulam


1. Kanthalad

2. Kattippara

3. Kizhakkoth

1. Kinalur 1. Kanthalad

2. Kattippara

3. Keduvur

4. Kinalur

5. Kizhakkoth

6. Koduvally

7. Koodathai

8. Puthuppadi

435

25

5

159

101

40

479

578

510

173

482

316

367

434

484

463

513

793

573

557

422

0

0

109

77

0

439

404

496

106

462

300

365

263

417

446

453

781

538

517

Thamarasseri Received Processed


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2.2.4. Vadakara Taluk



Lagging Villages


1. Chorode

2. Edachery

3. Kunnummal

4. Kuttyadi

5. Maniyur

6. Nadakkuthazhe

7. Nadapuram

8. Onchiyam

9. Purameri

10. Thuneri

11. Vanimel

12. Velom

13. Villyappally

1. Ayancheri

2. Azhiyur

3. Chekyad

4. Narippatta

5. Thiruvallur

6. Vadakara

7. Eramala

8. Kayakkodi

9. Palayad

10. Valayam


None None 1. Kottappally

641

554 8

42 1306

707

850

284

797

318

350 6

08

676

257

806 1

148

440

587

480 7

91

179 4

40

585 760

374

451

881

148

979

559

506 7

78

1289

701

835

271

786

187

347 583

669

212

790 1

145

382 578

457 7

53

178 403

564

700

368

429

871

148

972 Vadakara Received Processed


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RDS & RECOGNITION

2.3. Top performers in the State for the month

TOP 3 TAHASILDARS TOP VILLAGE OFFICERS IN THE STATE

Top tahasildars with highest approvals Top Village Officers in each district with highest approvals.

(In order to ensure a fair chance to all the officials in the Monthly e-District Awards programme, the number of times an individual is entitled to receive the top performer award has been restricted to 2 in a year. The overall top performers of the

year shall be eligible for the Annual e-District State Awards programme under various categories.)


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TOP VILLAGE OFFICES IN THE STATE DISTRICT-WISE

Top 3 Gold/Silver rated Village Offices in each district with highest processing.

Kerala State Information Technology Mission ICT Campus,Vellayambalam,Thiruvananthapuram-695003,Kerala,India

Tel: +91 471 2726881, 2314307 Fax: +91 471 2314284

Web: www.itmission.kerala.gov.in

For more details, please log on to https://edistrict.kerala.gov.in

Also catch us at /eDistrictMMP.Kerala /eDistrictKerala

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https://edistrict.kerala.gov.in/

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